Very friendly and helpful place was clean and professional been there a bunch of times and sent friends I always go here for my store and U-Haul needs
andre D.
Customer Reviews for K's Fuel Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy process to rent and super friendly staff!
Bob V.Both of the customer reps exceptionally helpful during check in and check out with the equipment. Very professional.
Donald W.Sadly, we didn't receive what we ordered (moving blankets) and were told we would be credited (we were not). Additionally, the fee structure is highly problematic. A truck advertised for $29.99 + $1.29 per mile resulted in a final charge of nearly double that. We'll, of course, attempt to recoup these credits before we forward on to other means of recouping our funds.
Gordon K.This was the second location we were sent to. The first location was closed and although we chose the mobile app pick up during the booking process, our truck was not in the lot nor was there drop box for any keys. I was on the phone with a rep who was able to help me but it was an unfortunate start to the trip as we had to drive across town which added additional miles due to pick up at a further destination. I would not recommend the first location to a friend.
Weston F.Helpful staff. New vehicle: clean and reliable. Thank you.
Pamela W.App wasn't working. Took 25 minutes to pick up.
Katie W.Booked on line. Van was ready when I got there. Check in took 5 minutes, and quicker when I returned it. Thanks!
Theresa C.The personnel, service, and equipment were the best I have ever experienced in several U-Haul experiences. I could not imagine how they could have made it a better experience - couldn't have been easier and more pleasant. I will make this location my first choice when I have future needs for a U-Haul rental!
Francis D.Great coustomer service
Homelyne A.Make sure the gas tank is full
joesph S.The staff was super accommodating and helped to facilitate a change in vehicle for me, as well as helped walk me through the process. It was really a great experience, and I am definitely more inclined to rent a truck again since the process was so easy and the staff make it so pleasant.
Leonard F.Not friendly but not rude. Just business.
Dennis O.I think the owner of this location needs to adequately staff this location. It is a convenience, gas station and u-haul location. The convenience and fuel operations take precedence over the u-haul operations. This results in delays in picking up or dropping off vehicles, completing the billing process, and adhering to the posted hours on your website. And those staff members need to recognize that the u-haul customers should not have to be on the receiving end of employee dissatisfaction with this situation.
Francis K.The best ever
GEORGE J.Amazing customer service and great location! We will definitely recommend them!!
maria A.Trying to charge an unreasonable amount. It says 20 dollars rental and they are trying to charge over 200 dollars for 3 hours of use
Reymmi F.Could not have been more convenient or easy.
Raymond D.Nothing
Edward O.They made a difficult task very easy. I showed up at the reservation time and the truck was ready to go. Return was even easier.
Thomas D.Everything was perfect with my uhaul rental! 100% will recommend.
ashley R.My pickup was changed to RideShare, and I could not get the website to work so I could pick up my truck. It took 45 minutes after my pickup time to get the keys, as no one was there to assist me. Was very frustrating.
James C.We were notified that we need to pick up the truck the day before we had scheduled as the staff person would not be in until noon on Thursday. We were told we would only be charged for one day since this was for the convenience of the uhaul staff person. We we charged for TWO days-we had no use for the truck for the day before our scheduled time. We used it only on Thursday and returned it before 5pm . We scheduled for 8 am to 5 pm on Thursday only. There was trash in the cab (bottles on the floor) , the windshield was cracked and the was a very strong marijuana Odor at the time my husband picked up the vehicle. The staff person Natalie was very nice and helpful but We are so disappointed to be taken advantage of with this scam of “needing to pick up the truck the day before because of staff issues but you will only be charged for one dayâ€. Honesty is important in a Business if you want to keep your customer base.
Deborah H.Very easy drop off and convenient location.
Judy L.Very convenient location as was the check-out and check-in. Thank you
William H.Doors on vehicle need to be realigned so they shut properly, without slamming , mirrors are frozen in place and therefore not adjustable, making vehicle more difficult to operate.
WILLIAM S.Too complicated to report vehicle return. Person at location was very nice and helpful
Pamela W.Use deodorizers in cabs to help reduce the smell of cigarette smoke.
David F.Very efficient, helpful and friendly. Thank you!
Karen M.Just to make sure there's washer fluid in it that's all
Brian T.The best, I Always rent from owner Paul!
Lisa D.Anna Leigh was super helpful!
MICHAEL C.We rent at Ks and its always a great experience
Sherry V.It was an easy drop off and very convenient.
Lori A.Other than Uhaul app and Uhaul online check in malfunction; the staff was able to assist me in person to check in for my rental. Would rent at this site again. Very nice and helpful staff. Thank you
Veseth P.I brought the vehicle back full of gas. The employee went and topped off the tank. Charging me 5 for gas. It goes to show how desperate and misleading people are.
Mary H.Truck was junk shouldn't even be on the road
Dave L.Easy great place to rent from.
ALAN W.The staff person Nathalie was extremely helpful and personable.
John S.watch for the lady that's trying to to $25 dollar's because there was a few leaves in the truck from the heavy wind
GLADYS W.The truck just needs cleaned
WANDA N.Always easy to do business here. Appreciate the professionalism.
David F.It's very well run.
Carol C.Very easy and simple to use. Nice people!
Kathleen H.Very disappointed with the cleanliness of the vehicle. there was food smudges on seatbelts and the entire interior was dirty and hadn't been cleaned in a long time. Just really disgusting to be in the vehicle. All surfaces were tacky and disgusting to touch. Vehicle operation was great. everything worked as expected and no mechanical issues that interfered with quality of ride or function of vehicle. Would have rated this location Excellent if cleanliness was even Average, Staff were pleasant and helpful and very quick with processing pickup and drop off. A+ staff service.
Shawn M.Paul is a pro at Uhaul renting!
Rebekah N.Great people and helpful service ever time !!
David F.