Customer Reviews for Knox Auto Repair
(U-Haul Neighborhood Dealer)

181 reviews

400 E Dekalb Pike   King of Prussia, PA 19406

(610) 265-3968

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(610) 265-3968

400 E Dekalb Pike
King of Prussia, PA 19406

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just a drop off and had no issues.

Craig Terpstra 
Rating:
5.0

So convenient made moving a breeze!

David Williams 
Rating:
5.0

Change map location to show that entrance is on a side street instead of main street. I had to loop around about a mile when I missed the original turn because the address is wrong.

Peter Lerner 
Rating:
3.0

Not that I can think of.

John McCormack 
Rating:
3.0

Customer did not leave a comment.

Joshua Ward 
Rating:
5.0

The drop off location is probably one of the best I’ve ever had. Professional, friendly, efficient, and overall a very pleasant experience.

Terrence Macaleer 
Rating:
5.0

Customer did not leave a comment.

Drake Nakaishi 
Rating:
4.0

The only issue I had was taking the photos for the return as it’s quite tight, but getting back in the dark I’m sure was a factor as well. Wasn’t able to get a great photo on the drivers side, but as long as there aren’t any issues his to go!

Daniel Haskins 
Rating:
5.0

Customer did not leave a comment.

Hallie Vandenberg 
Rating:
3.0

This is auto garage location and all junk cars / repair cars are all around. It is not a convenient place.

Santosh Vaidya 
Rating:
3.0

Check engine light was on at pick up. Lock box lock was difficult to work . Ordered handtruck- and was billed for handtruck rental but there was NO HANDTRUCK. Still have not rec’d credit back for handtruck rental after phone call w/ U-Haul customer service and email to location. Location was not secure. We were surrounded by 3-4 men on motorcycles doing wheelies and racing in parking lot w/ copious ants of alcohol present. Frankly it was disconcerting and dangerous.

Audrey Hynes 
Rating:
5.0

I don't understand why there would be an extra charge to drop the trailer off at my location U-Haul location which is less than 5 minutes from my home. (Rt 1 & Rt 3, Havertown). Very inconvenient to say the least. I then tried calling & spent 15 minutes on hold with no one picking up to ask about this issue. The original location, Knox was great with, they also did not understand the extra charge..Seems like price gouging to me!

Anthony Fusto 
Rating:
2.0

No equipment, low tire pressure warning, passenger side door didn’t shut completely

Alexander Zetts 
Rating:
5.0

You can’t improve perfect, Knox provided a clean vehicle, and superb customer service from beginning to end. I even made a mistake when booking it online as it was a little farther from my apartment than I thought. Excellent experience.

Thomas Bean 
Rating:
5.0

Customer did not leave a comment.

Joshua Marks 
Rating:
3.0

Customer did not leave a comment.

Francesco Panuccio 
Rating:
2.0

Customer did not leave a comment.

Tanya Deyo 
Rating:
5.0

Max handled my reservation and pick up and was excellent!

Carol Anthony 
Rating:
5.0

Customer did not leave a comment.

Sarah Miller 
Rating:
5.0

Customer did not leave a comment.

Al Mincarelli 
Rating:
3.0

UHaul person not there when the trailer was dropped off. The personnel that was there was very nice and extremely helpful.

MICHAEL KAMINSKAS 
Rating:
1.0

Contracted for equipment was not provided. Conversations with this location before date of rental in hope of avoiding problems were ultimately unproductive. Based on this experience I will not do another rental using after hours check-in/pick-up.

John Wunderlich 
Rating:
3.0

Customer did not leave a comment.

William Quinn 
Rating:
1.0

Customer did not leave a comment.

Corey Goulden-Naitove 
Rating:
5.0

Customer did not leave a comment.

Claude Smith 
Rating:
3.0

It is cramped location hard to maneuver. Staff was very nice and helpful.

Dietmar Reichendacher 
Rating:
4.0

Customer did not leave a comment.

Brian Byrd 
Rating:
5.0

It was a very good experience. I would recommend.

Pamela Kay Zingle 
Rating:
5.0

All good

Maria Pitchell 
Rating:
4.0

Tie down rails on this trailer were broken and fairly useless

CHRISTOPHER MARSHALL 
Rating:
5.0

Customer did not leave a comment.

ASHLEY KODET 
Rating:
4.0

Customer did not leave a comment.

Gary Celli 
Rating:
1.0

Customer did not leave a comment.

Stephen Pindale 
Rating:
5.0

Optimal Customer service

Niesha Darden 
Rating:
4.0

Customer did not leave a comment.

Rob Feliciano 
Rating:
3.0

The truck was located in the back of a junk yard.

TIMYKA SANDERS 
Rating:
5.0

Have it be more clear where one might park the truck.

Bernard Scallon 
Rating:
3.0

Customer did not leave a comment.

Kris Shreffler 
Rating:
5.0

Customer did not leave a comment.

James Wilson 
Rating:
5.0

Great customer service and very knowledgeable abouT all U-haul products.

James McIntyre 
Rating:
4.0

Customer did not leave a comment.

Nicholas Thomson 
Rating:
5.0

Very friendly and cooperative.

Mark Pearlstein 
Rating:
5.0

Friendly and prompt service. Highly recommend doing the online check-in.

Jorge Delfin 
Rating:
3.0

Do not overcharge the customer

Lyndon Pepito 
Rating:
4.0

Customer did not leave a comment.

Lindsey Atwell 
Rating:
5.0

Would be better if they had later hours for drop off

Ronald Gallo 
Rating:
5.0

Customer did not leave a comment.

Alan Tjornhom 
Rating:
5.0

Nice , the guy who helped me was very kind and answered all my questions with a very good attitude

Rosa A. Marroquin 
Rating:
5.0

Customer did not leave a comment.

Arie Bregman 
Rating:
3.0

Difficult to get to in a high-traffic area. Not enough staff to complete our transaction. Called ahead to make sure someone would be there to help hook up the trailer and when we arrived the person who was supposed to help would not be be back for 45 minutes. Someone had to call him and get instructions by phone. Transaction was not completed properly so they had to call me back later to finish up. THIS WAS NOT THE LOCATION I REQUESTED IN MY ORIGINAL RESERVATION! IT WAS MUCH FARTHER AWAY FROM MY HOME AND INCONVENIENT AND DIFFICULT TO GET TO.

Rebecca Matakas 
Rating:
5.0

Owner is very polite & efficient. Stopped what he was working on (it's a repair shop), hooked up my trailer, and we tested the lights. Showed me how to tighten the ball if needed during the trip to Florida. I was on my way in 20 minutes. Nice job.

FLee Radzicki 
Rating:
5.0

Everyone super helpful and nice that I encountered especially Max!

Elizabeth FitzPatrick 
Rating:
5.0

Customer did not leave a comment.

Norbert Paris 
Rating:
5.0

I was not happy that I had to make an hour round trip to pick up a 4x8 trailer when there are maybe 5 places only 5 minutes from me including a large u-haul center. There are many more that are closer than 30 minutes away but apparently none had a trailer available.

Steven Shelikoff 
Rating:
5.0

Customer did not leave a comment.

Al Menkhaus 
Rating:
3.0

Customer did not leave a comment.

Joice Ruffing 
Rating:
5.0

Great service.

Jeffrey Kobilka 
Rating:
5.0

Everything was fine

clement Cole 
Rating:
3.0

Cramped and really trashy office/lot. Looked sketchy to be honest.

Asaad Farooqi 
Rating:
1.0

They said they weren’t able to put glen mills in the system for drop off and made me bring it to this location in (kop) (35 min. drive each way)to drop off

Daniel Kolavage 
Rating:
3.0

I didn’t drop it off a tow truck had to come get it

Heather Thompson 
Rating:
4.0

Customer did not leave a comment.

Cathy Caravella 
Rating:
3.0

Customer did not leave a comment.

Kevin Hernandez 
Rating:
3.0

The return part web site had issues. Had to do it several times before it went thru

Randall younker 
Rating:
5.0

Customer did not leave a comment.

Elias Nure 
Rating:
4.0

Customer did not leave a comment.

Kelly Wilson 
Rating:
5.0

Customer did not leave a comment.

Melika Combs 
Rating:
3.0

The pick up and return by phone options need better instruction

Matthew Paolino 
Rating:
5.0

Customer did not leave a comment.

Corey Norris 
Rating:
5.0

Customer did not leave a comment.

Patrick Sullivan 
Rating:
3.0

Customer did not leave a comment.

Sheryl Reidenbach 
Rating:
5.0

Greatcustomer sevice very thorough!

Thomas Iredale 
Rating:
1.0

The pick up process through my phone took 45 minutes and wasted time that I paid for with the uhaul. The reason for the delay was because the lock the key was in was so rusted I couldn’t figure out how to open it. Then once I got into the truck, the tire pressure light was on.

Danielle Smith 
Rating:
1.0

The truck hasn't been inspected since JUNE! The front right tire didn't have a pressure reading so we didn't want to drive it off the lot and tried calling customer service and roadside assistance. We were waiting for 45 min and then a customer service assistant said if "it didn't look flat" we could go. Horrible service.

Ian Dieli 
Rating:
4.0

The sensor for the tire air pressure was broken. I was reassured the tire pressure was checked prior to my rental but recommend the sensor be repaired.

Carolyn Lanza 
Rating:
4.0

Customer did not leave a comment.

Sarah Crossland 
Rating:
4.0

Customer did not leave a comment.

LEONARDO RODRIGUEZ-CUELLO 
Rating:
3.0

It was not explained to me when I made my reservation that the pick-up location would depend on truck availability. I designated a pick up location close to my home and that was changed to a location 45 minutes away. I was never notified of this location change.

Lauren Truskey 
Rating:
5.0

Update the google maps directions, theres a side road you need to take that wont show up there. Unrelated to this location, the original pick up location was terrible.

Dominic Monaco 
Rating:
5.0

Customer did not leave a comment.

brooke cataldo 
Rating:
5.0

Customer did not leave a comment.

LUIS TAN 
Rating:
3.0

The place is very hard to find. And the guy that lives next door is strange.

Mark Manzler 
Rating:
5.0

Customer did not leave a comment.

Grygorii Kushnir 
Rating:
1.0

I was over charged for furniture pads and a dolly that were not in the truck at pick up. Tried to call but every time there is Over and hour wait to speak with some one. This sucks!!!

James Gegeckas 
Rating:
3.0

Customer did not leave a comment.

Benjamin Leavens 
Rating:
3.0

The location is not the most accessible from one direction and the lot is in behind another building. It is fine, just not as good and easy to get to as other Uhaul locations that I have used.

MICHAEL FARABAUGH 
Rating:
5.0

It is a little difficult to find this location.

Rodney Glose 
Rating:
5.0

Customer did not leave a comment.

Jean Kulp 
Rating:
5.0

Customer did not leave a comment.

Ryan Getman 
Rating:
5.0

Customer did not leave a comment.

Chong Jin 
Rating:
5.0

Thanks Max.

Kevin Flanagan 
Rating:
2.0

Several things...the truck was dropped off at the wrong location, 40 minutes in the other direction than where I needed to go. When I got there, the gent said the previous renter never dropped off the truck. The only truck he had was a 10’ with no ramp (I rented a 15’ with a ramp). After striking out with another Uhaul location, I took the 10’ unit. Poor experience with Uhaul, go to Penske.

Caleb Derr 
Rating:
5.0

Customer did not leave a comment.

James Martin 
Rating:
3.0

Customer did not leave a comment.

RON WOLFARTH 
Rating:
5.0

Customer did not leave a comment.

Annemarie Oswald 
Rating:
5.0

Customer did not leave a comment.

Randy Wright 
Rating:
4.0

The app was a little confusing when trying to check in. There should be a note to click Next once you verify that you located your truck. I thought if I clicked Next then I would be done and not able to find the key that was located in the lock box. This led to me calling customer service for help however if I was told to click Next I would have saved time and knew the approval process and key retrieval process was detailed on the next screens.

Brandolyn Burks 
Rating:
4.0

Customer did not leave a comment.

Francesco Manfredi 
Rating:
5.0

Customer did not leave a comment.

August Spanier 
Rating:
2.0

Driver side mirror FELL OFF the truck while driving Hard shifting while driving Pick up location was a scrapyard Highly dissatisfied experience!! Will NEVER rent from this location again!! Does not live up to what I know to be Uhaul Corporate expectations!!

Jeffrey Roberts 
No reviews have been submitted for this location.

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