Too far out of way hard to get to
Ruth L
Customer Reviews for GVA Brands Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a really poor experience and the only reason I use uhaul as there are no choices. Be prepared to be thoroughly disappointed and have your time well wasted!! The truck was booked to be picked up in North Vancouver but the ONLY option that was even close to what was ordered (vehicle and timing) was on Mitchell Island!! Unbelievable. Then the pick up process using the APP which didn't work took almost 1 hour!! VERY frustrating and a massive waste of my time. Needed help of online support and even then due to such spotty mobile phone reception on Mitchell Island images wouldn't load etc etc etc. I would NEVER recommend this service but unfortunately you have almost no choice.
Colin BGreat service!!
Bradley DThis is my go to place for rentals
Larion KThe area is not easily accessible, was on an industrial island.
Nicholas SBad location, poor customer service. We feel like the gas gauge is defective, we gased up the truck when returning but still we were charged $30 more bec he said the gauge did not move? we used the truck for just about 13kms and $20 gas is even more than enough! very bad experience, we will never come back!
Andrew MDid not have the requested items (moving blankets) and only informed me when I was at the location, instead of beforehand.
Aaron SVery friendly and professional stuff
Larion KThe process taking out the vehicle was easy than the process of returning it. Overall was a good experience. Location is close to Vancouver and easy to drive to.
Jeannie VI did not have any issues with the locations - pickup and drop off respectively, however, there was serious maintenance issues with truck big time, as I drove from Vancouver BC to Calgary AB in DEC so I was expecting the truck to be well maintained, They had all season tires which I understand but the issue was, the rear tires were done no tread left in them , wipers were expired and not cleaning properly , windshield washer fluid had water in it no proper fluid for winter , Bad head lights and really dim , High Beam were about dead, so, over all it was really awful and scary experience.
JAHANGIR AEnsure that there is a vehicle at the depot that was booked
Clinton MWorst location and management
Pradeep sI reserved an appliance dolly with the truck. When I got there, there was no appliance dolly available. I had to go to another store to pick one up.
Joseph MGreat service. Quick and professional
Larion KExtremely friendly and professional staff.
Larion KThe location's Manager went well above and beyond to fix my rental charges which was incorrect. I felt him and the staff were quite welcoming and did their best to provide the best service as they can. The equipment however was old and the brakes were weak. Although it was clean, I recommend to check brakes for such large equipment as during moving day, it is not convenient to experience such issues.
SAKIB MGreat customer service
Larion KI had booked to pickup near home, but it was assigned too far. Some equipment that I had requested were missing. I called to customer service and they offered refund (which is not enough because I had to find it from other sources while my helpers at site and their counter is working), but it showed up again in invoice.
Hussein T