Customer Reviews for Kitchen and Couch
(U-Haul Neighborhood Dealer)

110 reviews

382 Queen St E   Brampton, ON L6V1C3

(905) 799-7459

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–6 pm

Services at this Location:

Contact Us

(905) 799-7459

382 Queen St E
Brampton, ON L6V1C3

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Akashdeep Singh 
Rating:
2.0

Equipment was not in a good condition , tire pressure warning is on even after putting the air. Additionally providing the vehicle with empty fuel tank is not at all customer friendly nor professional. I will surely not recommend this location.

Prasanna Choubey 
Rating:
1.0

The location was not good it was worst experience i had with U Haul so far

Gaurav patel 
Rating:
3.0

Make sure the equipment is clean and the tank has gas.

Koren Millington 
Rating:
4.0

Customer did not leave a comment.

UMA PRASAD GUDISINTI 
Rating:
1.0

I had used the truck only for 22 km and it showing 26 km and i top up fueal of 6$ still it charged 10$

Neel Patel 
Rating:
5.0

When i picked up the truck it was very dirty cigarette butts all over and old blankets. I had to take a broom and clean it for 30 mins and cigarette smell all over. Paying $85 for garbage in the truck was not worth it. Please let me know if you want any pictures. Thank you

satwinder singh 
Rating:
5.0

Customer did not leave a comment.

Elroy Van 
Rating:
3.0

Customer did not leave a comment.

Dwayne Wills 
Rating:
3.0

The U-Haul drop off lock boxes are broken. Luckily the store had a mail slot near their door and was able to drop off the keys. The store staff were amazing and super helpful.

Clare Jamil 
Rating:
5.0

Customer did not leave a comment.

JESSICA D'SILVA 
Rating:
5.0

Customer did not leave a comment.

Harsimran Dhami 
Rating:
3.0

There was dog food left in the back of the van. With a pandemic I would have expected the vehicle to be wiped down. Finally, with the location being beside a gas station you would think they would fill it up between customers. Not knowing it was 120+ litre tank and only given a half a tank I filled it up. I used less than a quarter tank. I’m out at least $65.

FRANK GOYDAS, 
Rating:
3.0

The staff were nice and helpful but the van reeked of stale cigarette smoke. So much so that my husband didn't want me to leave his jacket in the van for fear of it smelling later. As well, the engine light was on in the van when I got in and remained on.

Catharine Benzie 
Rating:
5.0

Customer did not leave a comment.

COLLINS MANU 
Rating:
4.0

Customer did not leave a comment.

Ryan Barret 
Rating:
1.0

Customer did not leave a comment.

Clive Royal 
Rating:
1.0

Clean the vehicle , I was worried about covid, because it was so dirty .

JOAN MUNDLE 
Rating:
5.0

Customer did not leave a comment.

TRISTANMICHAEL DIAZ-EDURISE 
Rating:
1.0

Customer did not leave a comment.

MATTHEWJESSE GEORGE 
Rating:
2.0

Keep vehicles clean

GAURAV SHARMA 
Rating:
3.0

Customer did not leave a comment.

Meetkumar Patel 
Rating:
5.0

Customer did not leave a comment.

TYSON FRANCIS 
Rating:
5.0

Customer did not leave a comment.

Muhammad Akram 
Rating:
1.0

reserved pick up for 3:30 uhaul employee didn’t show up until 4:20. my pick up time was time sensitive i didn’t make it in time to pick up my product The warehouse closed at 5pm. If the U-haul employee was there at 3:30 i would have made it in time!!! Never using this location again

ALWIN HEPPES 
Rating:
4.0

Customer did not leave a comment.

Sukhjeet SUKHJEET SINGH 
Rating:
1.0

Customer did not leave a comment.

Gurjivan Singh 
Rating:
5.0

Customer did not leave a comment.

satinder singh 
Rating:
5.0

Upon receiving the vehicle, the check tire pressure light was on and the two front tires were low. I spent 30 minutes and $4.00 on filling the tires; subsequently I was late returning the vehicle and charged for a second day rental. If the vehicle was ready for use I would not have been late with the return. My rental rate also changed because of my mileage but it was not stated that the rate would change prior to the rental; I estimated 110km and went 108km, was charged $19.95 for the rental, once returned i was told because I went over 100km the rate is $89.00

Amanda Persaud 
Rating:
4.0

The cargo van I rented had not been cleaned and was full of both dirt and also had an incredibly strong smell of weed. I took pictures and made notes when getting my rental.

Thomas-Benjamin Kennedy 
Rating:
5.0

Customer did not leave a comment.

JAGPAL SINGH BAJWA 
Rating:
5.0

Customer did not leave a comment.

Harsh Sachdeva 
Rating:
1.0

I was charged for fuel even when I put 10 litres of gas for driving only 50 km , I only noticed when I received my invoice on email... going back and arguing was not worth the time so I ignored but they should have mentioned this when I returned the key.

Rohit Singh 
Rating:
5.0

Customer did not leave a comment.

IQBALSIDIK MOOSA 
Rating:
1.0

Customer did not leave a comment.

Prince Malhotra 
Rating:
5.0

Customer did not leave a comment.

JOYCE KRISTELLE PRESS 
Rating:
2.0

9' Cargo van had miscellaneous garbage inside and mushy smell, Some rotten food was on the passenger side seat. Soaked piece of rag was there between the two seats. The floor of the driving cabin and main deck had not been cleaned. When pointed out we were told homeless people have stayed inside the truck. Since it was an urgent job on a cold day I had to drive inside a stinky cargo van. JUST CLEAN AND PARK THE VEHICLE IN A SECURE PLACE WITH DOORS LOCKED

Rajapaksha Premarathna 
Rating:
1.0

Vehicle not cleaned, vehicle had some stuff inside from previous customers, Vehicle having a bad odour and moreover, front desk charged me with insurance without asking me. I would never like to refer anyone to go to this location. Very bad experience. Thanks for offering review

Gurpreet singh 
Rating:
4.0

The UHaul truck was too much dirty which I had to clean myself for half an hour and this was not a good service. Thanks

Mazhar Patel 
Rating:
1.0

Customer did not leave a comment.

Ian Rose 
Rating:
2.0

The van was filthy inside and out; dirt, bits of cardboard, plastic that looked like it was broken off from luggage, cigarette butts. The outside was forgivable, due to weather, but the inside was not excusable. Also the interior lights of the van do not work; I had to obtain a flashlight to see inside the van at night, both cab and cargo area. There was also an unpleasant smell in the cab of the van and there was an air freshener that smelled almost as bad as the smell it failed to cover. The staff at the location were very polite and processed my pick up and drop off efficiently, but the vehicle was a disappointment in many ways. Maintenance and upkeep is seriously lacking.

james eden 
Rating:
5.0

Nothing, both ladys were great

David Adegoke 
Rating:
5.0

Customer did not leave a comment.

Naheed Chowdry 
Rating:
1.0

You can do nothing except saying sorry and wasting customers time. Please go and look at the truck youself would you like to pick up your stuff in a weed ladden filthy truck? A homeless person living in the truck with his stuff. The dealer dint even bother to check the truck . We could have fallen sick and contaminater ourselves after sitting in the gross truck that is the level of cleanliness you had. My wife threw up as soon as we opened the door and the customer just felt sorry. As per you customer service my time and effort is worth 5 $ discount. You dont deserve 0 or negative stars. I would never ever book uhaul or recommed uhaul to my friends and family.

Anurag Mishra 
Rating:
1.0

The truck was absolutely filthy and the woman at the store was very rude. She lied about the amount of gas in the truck as well about the cleanliness of the truck. Completely disappointed with this experience.

Renise McLeod 
Rating:
5.0

Customer did not leave a comment.

Chetan Shira 
Rating:
5.0

Customer did not leave a comment.

Harmandeep Singh 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE WYLIE 
Rating:
1.0

The absolute worst moving rental experience I've ever had in 10 years with U-Haul! Incredibly poor customer service and lack of dealer training picking up and drop off after reservation. If you are moving within Toronto and GTA area, never, I repeat, NEVER rent from U-Haul. You're better off renting from their competitors (Budget, Enterprise, etc.).. I wish I did more research before going with this company.

Julius Allan Rondilla 
Rating:
5.0

Customer did not leave a comment.

Mandeep Walia 
Rating:
1.0

When i arive the vehicle was not there, i had to wait and call to Uhall call center and the line was busy had to wait for long time and finally, they arrange a vehicle. Overall, i dont know the problem is with the online system or with the ppl. However anyone who need uhall service needs to be prepaird for this. This is not the firsttime i experience this kind of issue with online bookings

Chandima Arachchige 
Rating:
1.0

They've over charged intentionally and wants me to call Uhaul to sort out this issue , very unprofessional people. stay away from them .

Sudhir Bahl 
Rating:
3.0

The van had been returned only minutes before I came to pick it up. The store did not inspect the vehicle, and I had to ask them to sweep out the cargo area as it appeared to have been used to move plants or animals. It smelled awful and was full of dirt.

Kendra Ferris 
Rating:
1.0

I filled it back up then they people lied and say I dint and charged me a 30 doller fell for half quarter tank according to them theses people are scum

Cory Godschalk 
Rating:
5.0

Customer did not leave a comment.

Vikas Kajal 
Rating:
5.0

Customer did not leave a comment.

Mike Di Nardo 
Rating:
5.0

Customer did not leave a comment.

Javon Williams 
Rating:
5.0

Customer did not leave a comment.

Sequita Mcgill 
Rating:
5.0

Customer did not leave a comment.

Mandeep Randhawa 
Rating:
5.0

very pleasant, courteous staff. Quick sign in/out. Will use this location again

gregory duke 
Rating:
5.0

Customer did not leave a comment.

EUGENE GAYNES 
Rating:
3.0

Not sure how we were charged so much for fuel (~$50 when we filled up to the full line) but it will definitely make us think twice in the future about using UHaul and recommending to friends. Satisfied with the resolution of the extra fuel charges but it's annoying to have to deal with in the first place!

Emily Kok 
Rating:
3.0

the u haul from inside was totally wet. How can the customer there matress and all home hold stuff in wet van.

jaszeenat kauf 
Rating:
3.0

They should treat the Uhaul business as they treat their primary business. They can improve on customer service.

damilola murtala 
Rating:
3.0

Customer did not leave a comment.

Keith Hermack 
Rating:
5.0

The Tire warning indication was continuously on when I took the delivery and returned back with the same condition. Bit annoying to have it on as would not know if anything is wrong.

Ravi Iyer 
Rating:
5.0

Customer did not leave a comment.

Deysi Andrea Portilla Rios 
Rating:
5.0

Customer did not leave a comment.

BHUPINDER SINGH 
Rating:
3.0

Customer did not leave a comment.

rozma]r Harder 
Rating:
2.0

When I picked up the truck it had only 1/4 tank of gas. The person at the rental place told me to drive it to a gas station. The truck should be ready for me to use when I pick it up. You should not be telling customers to go get their own gas. And yes, this is different from having to return the truck with the same amount of fuel it started with.

Eric Fuchs 
Rating:
1.0

Brampton service was absolutely awful, tried to replace my 20 ft truck with a 9ft cargo van when my pick up location was Brampton and drop off was Burlington. And then had to call me multiple times during my move because they didn’t sign it out right. Would never recommend Brampton service. Burlington was fantastic, they fixed Brampton’s mistakes!!!

Tony Belbeck 
Rating:
3.0

More staff

Rohit Verma 
Rating:
5.0

Received a phone call the night before my move telling me that my truck wouldn’t be at u-Haul I booked it at. I had to go to another location. I only knew of one so I went there it was the wrong store. They did not mention that it was at a furniture store and the trucks were not visible from the road. Other than that I received excellent service.

LIZA ARNOLD 
Rating:
5.0

Staff was very professional - impressive

Sondra Pavelic 
Rating:
4.0

Customer did not leave a comment.

RON BINDA 
Rating:
1.0

I received a $479 charge for long distance drop off when I specifically booked that. I made the arrangements at the beginning of the month. It is on the company to figure out the logistics not the customer.

Tim Green 
Rating:
4.0

to far to my home

Luis Herrera 
Rating:
1.0

The van we rented was not there. We had to wait in the store for over 40 minutes. It was ridiculous.

Kristy Stevenson 
Rating:
1.0

Person was late, service was terrible

Matt Parsons 
Rating:
3.0

Nice staff but they had no dollies/handctrucks that I'd rented. We had to go to another u-haul to get them. Real pain in the butt.

Rachel Andren 
Rating:
5.0

We are not happy with the condition of the rental truck. The driver side signal light was not working and we were driving the truck on the highway so did not feel very safe when trying to change lanes or make a left turn. Vehicles need to be fully checked before providing to a customer.

Brian Fellows 
Rating:
5.0

Customer did not leave a comment.

gagandeep kaur 
Rating:
3.0

Customer did not leave a comment.

Melissa Barnes 
Rating:
1.0

Absolutely poor booking thru uhaul. Always happens where u never get what you reserved. Also no one explained to me that my pick up location i would need to do self check out. Then the 2 dollies i ordered (utility and furniture) weren't in the truck so i had to drive to another location to find they could only give me utility and not furniture. No one called me to tell me location drop off. And when I went to the drop off location to park our car the door was locked with a note that the owners were out in the field And there were 2 cell numbers left so you could reach them, i tried both and no one answered. And in regards to the truck, the front cab was dirty, dried spilled drink on the dash cup holder and one of the back lights was out...And now im being charged for extra km when i was offered 178km. And overall, everyones attitude in store and on phone pretty much sucks. Its like ur a bother being there or calling. Uhaul needs some serious training in customer service. Because moving is stressful enough, it doesnt help when the company you are paying adds to the stress.

Leigh-Ann Iskra 
Rating:
4.0

they had an issue with the computer so we had to wait 1/2 hour to get truck. They called the U-Haul on hwy 10 in Brampton and they set me up and sent me the contract by email.

Cody alexander smith 
Rating:
4.0

I rented a 15 footer truck May 19, 2018 at 10am at Kitchen and Couch located 382 Queen street east Brampton L7V1C3 and its a rainy day. Personel there are good, nice and accomodating specially Nurud. The only thing is when we are moving it's raining and when we are about to unload, some of our stuff are wet located on the Mom's attic. So I figured it out that the leaks are coming from Mom's attic located on the passenger side. It's just dissapointing that are stuff are wet thinking that its a close truck. Other than that the services is good and i just want to let Uhaul that this truck needs a repair for future renter. Thanks

marvin lo 
Rating:
5.0

Customer did not leave a comment.

ROBERTO CARIDO 
Rating:
3.0

Staff was late in reporting for work and i had to wait for over 15 mins before anyone was at the office. Also, I was charged for a furniture size trolley which I ordered but was given a small trolley. I then had to go to your main street office to get the trolley exchanged

lynette mandeville 
Rating:
3.0

Make sure you have the booked truck on site. I booked a 17' truck and I got a smaller one. I had no choice I had to take it.

JUAN MAYA 
Rating:
2.0

At The pick up location i felt as if they didn't care for my business no hello no thank you, he couldn't even answer basic questions about the insurance or extra miles, when I left they did not come out to do the walk around like in previous times I've rented uhauls. So in closing I would not recommend this location.

STEPHEN ROTHDEUTSCH 
Rating:
3.0

Customer did not leave a comment.

PRATIKKUMAR Mistry 
Rating:
5.0

Customer did not leave a comment.

TAHIR ALI 
Rating:
5.0

Excellent customer service

Muhammad Arshad 
Rating:
5.0

Customer did not leave a comment.

Catherine Wynne 
Rating:
1.0

Customer did not leave a comment.

Philicia Peters 
Rating:
3.0

More visible/larger clearly marked U-haul key drop off box.

Amanda Pavao 
Rating:
3.0

Customer did not leave a comment.

Ossama Khalil 
Rating:
5.0

Customer did not leave a comment.

Perk Fountidakis 
Rating:
5.0

Customer did not leave a comment.

Rayan Hargobind 
Rating:
3.0

the rep there does not want to get up to check or inspect the return. Infact I had to go back to the truck to get a picture of the mileage, which should have been the rep's responsibility.

Deepak Kapoor 
No reviews have been submitted for this location.

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