Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup and drop off. The location was really good for my purposes.
Michael Brune
Rating:
5.0
Customer did not leave a comment.
Suellen DeLaughter
Rating:
5.0
Customer did not leave a comment.
lynda brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Pickens
Rating:
5.0
Customer did not leave a comment.
Anthony Candler
Rating:
5.0
Customer did not leave a comment.
Steve Braslow
Rating:
3.0
Easy access. Attendant was friendly and helpful. In and out, no issues.
Louis Izzi
Rating:
5.0
This location and the man that runs it are awesome. As long as I’m local I’ll never go elsewhere. He is super friendly and makes the process pain free.
Jasmin De La Garza
Rating:
5.0
Customer did not leave a comment.
Angelia Wengrt
Rating:
5.0
Customer did not leave a comment.
Shirley A Bratcher
Rating:
5.0
Customer did not leave a comment.
Ingrid Owens
Rating:
5.0
Great staff and storage facility!
Bradley Parker
|
Overall Experience
Rating:
3.0
Actually provide the requested dolly when reserved in advance
Shatequa Shaw
Rating:
5.0
James did well. Very helpful and takes his time to find answers to my questions. I would recommend him and his U-Haul service anytime.
Almario Santos
Rating:
1.0
My problem was not with the individual who ran this location, he was as helpful as possible. My problem was with the was with the U-haul reservation system. The system showed a 6x12 traoiler available at this location. I believed that I had made a reservation. I had entered all my information including my credit card, but when I came to pick up the trailer, there were none available and I was not found in the reservation system. My opinion of the U-haul system has always been poor and it is continuing down hill. I will not rent from U-haul again if I can avoid them.
Louie Buses
Rating:
5.0
Customer did not leave a comment.
Anthony Grace
Rating:
5.0
James was very welcoming and courteous. Very helpful too.
Almario Santos
Rating:
3.0
The owner hooked up the trailer, and I asked him if he hooked it up and it’s good to go, the owner said, “yes”. The owner was a nice guy and I trusted him and his knowledge of U-Haul trailers. Before I got in the truck, I noticed that the trailer ball latch was sticking up. I thought it was strange, but I wasn’t familiar with the ball latch. Plus the Owner said he hooked it up and it was good to go. Again, I put my trust in him. Somehow, the trailer rode 2 hours without jumping off the ball. When I purchased the car and began to drive it up on the trailer, the trailer lifted off the ball and slid forward almost striking my tailgate. I slowly backed off the trailer in order for the trailer to come back down. Luckily, it was resting on my bumper and not my tailgate!!! I then proceeded to hook up the trailer and correctly latch the trailer ball latch. I was so lucky that the seller was not hurt and my truck was not damaged!!! I hope that U-Haul teaches the owner the correct way to hook up a trailer. It could have turned out very bad!!!
Then the return process would not work on the app. I began trying to check in the trailer but it would not work.
Chad McLerran
Rating:
5.0
A+++
Doyle Pair
Rating:
5.0
Customer did not leave a comment.
John McGinn
Rating:
5.0
Customer did not leave a comment.
Jason Wetenhall
Rating:
4.0
Customer did not leave a comment.
Trela Turnbough
Rating:
5.0
Nothing.
Rick Boozer
Rating:
5.0
Customer did not leave a comment.
James Welch
Rating:
5.0
Customer did not leave a comment.
Wayne Ussery
Rating:
5.0
Very easy drop off location, no waiting.
Clayton Bean
Rating:
5.0
great customer service/ would rent again
LAMOUR RANKIN
Rating:
5.0
I cannot think of a thing to change. . We plan on renting another one in 2 weeks. Wonderful Manager at the Anna facility!
Rick Boozer
Rating:
5.0
Customer did not leave a comment.
Sam Kashou
Rating:
5.0
Customer did not leave a comment.
Christian Matlock Johnson
Rating:
5.0
Owner was super nice and accommodating. He even jacked up my camper and re set it when the wind blew it off the blocks!
Cassie Carroll
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
charron raleigh
Rating:
5.0
Customer did not leave a comment.
Stacey Etchieson
Rating:
3.0
Customer did not leave a comment.
Tim Bell
Rating:
5.0
Customer did not leave a comment.
Jennifeer Fontenote
Rating:
5.0
Customer did not leave a comment.
Carlos Ponce
Rating:
5.0
Customer did not leave a comment.
Matthew Burns
Rating:
5.0
Customer did not leave a comment.
Brian Heard
Rating:
5.0
I highly recommend this storage facility for any storage needs. Friendly staff, well maintained facility, and fair pricing.
Ryan Sarver
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Caroline Riss
Rating:
5.0
Customer did not leave a comment.
Craig Harmon
Rating:
5.0
Customer did not leave a comment.
Jacqueline Ards
Rating:
5.0
Thank You so much for your kindness and understanding because you helped me complete my task.
Nwogbo Eluka
Rating:
5.0
Customer did not leave a comment.
Cole Jenkins
Rating:
5.0
Very professional and helpful. Very good location and honest trust worthy folk. Will use again.
Stephen Burk
Rating:
3.0
Not much to say, it was convenient and easy to get a trailer backed in. Don’t wear nice shoes if it’s raining, pretty muddy.
Chad Fairchild
Rating:
5.0
Very friendly. Good dude!
Clint Trotter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Mook
Rating:
3.0
Customer did not leave a comment.
Gregory Whitehead
Rating:
4.0
The location was off the beaten path , but not hard to find.
Cena Johnson
Rating:
5.0
It has been a pleasure working with Gill and team. They have been very supportive and promptly provided support. I highly recommend Kinsman Self Storage.
Mike Hemphill
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHN WARRICK
Rating:
5.0
Customer did not leave a comment.
JOHN MEADOR
Rating:
3.0
Customer did not leave a comment.
Shawn Carroll
Rating:
5.0
Customer did not leave a comment.
becky morris
Rating:
5.0
Customer did not leave a comment.
JAMES ENGLAND
|
Overall Experience
Rating:
5.0
James was courteous.
ALMARIO SANTOS
Rating:
5.0
I needed to store my jet skies for a short term. James was so helpful. There is not a long term contract. I only had to give a few days notice to vacate. He sent my deposit back the next day.
It was a good experience.
Thank you James !
Pam Gossick
Pam Gossick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
wilbert jacson
Rating:
5.0
Have more availability. This is a prime location due to the increase of subdivisions in proximity.Take advantage of a great opportunity.
Severn Carpenter
Rating:
5.0
Good facility, gravel lot is the only downside but would use this facility again if needed.
Doug Hutsell
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
faustino romero
Rating:
5.0
Customer did not leave a comment.
Ashley Duke
Rating:
5.0
Customer did not leave a comment.
Quentin Rocha
Rating:
5.0
Have the website more user friendly for your employees. James had to reenter my information because it wouldn't load automatically or something like that.
Gracie Tunnell
Rating:
5.0
Customer did not leave a comment.
Avinash Kaur
Rating:
5.0
Customer did not leave a comment.
Walt Immer
Rating:
5.0
Customer did not leave a comment.
Gary Trammell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eldon Barnes
Rating:
3.0
My trailer was too tongue heavy to lift off by myself. Suggest adding a crank down wheel to it viable! My wife had to bounce on the rear bumper to help lift the hitch!!
Richard Whiteside
Rating:
5.0
Customer did not leave a comment.
Kay Bergquist
Rating:
5.0
Customer did not leave a comment.
RODERICK WALTERS
Rating:
5.0
Customer did not leave a comment.
Danielle Bozelo
Rating:
5.0
Friendly staff and convenient location
Sara MILLER
Rating:
4.0
Customer did not leave a comment.
Diego Sanmartin
Rating:
5.0
Customer did not leave a comment.
Stacy Clay
Rating:
5.0
The team at Kinsman could not have been more awesome! They were helpful and delivered excellent customer service. We had a specific challenge and they went out of their way to ensure we were completely satisfied. Awesome experience!
KEVIN REYNOLDS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana Reding
|
Overall Experience
Rating:
5.0
The car trailer rental was great. The equipment was in excellent condition and there were no issues.
Steve Kelly
Rating:
5.0
Customer did not leave a comment.
alisher bekmurziev
Rating:
5.0
Customer did not leave a comment.
EDDIE ETCHIESON
Rating:
5.0
I had an excellent experience with this pick up location. Nothing to improve on. Keep up the good work!!!
John Sullinger
Rating:
5.0
This was a great location and very necessary to the area. I have absolutely no complaints.
Juanita Mcroberts
Rating:
5.0
Customer did not leave a comment.
MARIA M Garcia Martinez
Rating:
5.0
Customer did not leave a comment.
STEPHANIE CHILDRESS
Rating:
5.0
No working A/C in this vehicle. Middle of Texas in the summer with no A/C! I should get a partial refund for the truck status.
Jason Morgan
Rating:
5.0
Customer did not leave a comment.
Trina Warrick
Rating:
4.0
Customer did not leave a comment.
Angie Johnson
Rating:
5.0
Customer did not leave a comment.
CRAIG GORMLEY
Rating:
5.0
Great customer service. Was really amazed how how Updated the vehicle was. Was nice to see steering wheel controls. Not to mention the stereo with Bluetooth. Only if it had cruise control. Other than that a great experience.
Noel Stone
Rating:
5.0
A/c was broken. It was a really hot day and not having ac made it worse while moving stuff
Carla Casiamano
Rating:
5.0
Very professional and attentive
Warren Layton
|
Overall Experience
Rating:
5.0
James was AWESOME! Super helpful, very nice! He really helped us get the truck we needed and get on the road quickly. Great experience! Thank you James!
KRISTEN DUERDOTH
Rating:
5.0
Excellent. I thank God for the people there they were very much a blessing to me and my family. God bless you all always.
Samantha Boult
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus Yip
Rating:
5.0
Customer did not leave a comment.
Nicole Alaniz
Rating:
5.0
Customer did not leave a comment.
Michael Kenney
Rating:
2.0
We were charged for a dolly we didn’t receive bc one wasn’t available. They didn’t remove it off our bill. Our entire uhaul experience really wasn’t good. I picked a pickup place, they changed the place to one in Melissa then the day of changed it again. The exact same thing happened with the drop off.
Rebecca Roden
Rating:
5.0
Customer did not leave a comment.
Patricia Rust
Rating:
5.0
Even though this location was a bit out of my way the service quality was excellent. I passed another Uhaul location where I had originally reserved a trailer and it was chaiotic. Thank you John in Anna!!
Hilda Vargas
Rating:
5.0
Customer did not leave a comment.
Devon Walton
Rating:
5.0
Customer did not leave a comment.
Jason Wayne
Rating:
5.0
Excellent across the board
Samantha Boult
Rating:
5.0
Customer did not leave a comment.
Christopher Falciano
Rating:
5.0
Customer did not leave a comment.
Lindsay Edelman
Rating:
5.0
James was very helpful with entire rental experience.
Johnnie Curiel
Rating:
4.0
Customer did not leave a comment.
MARK SIMPSON
Rating:
3.0
Confirm that all ordered parts and materials are in the truck - especially when it’s a Sunday rental and the office is closed.
Erika McCloud
Rating:
5.0
Best service I've ever received at U-Haul. James was excellent. He answered all my questions and helped me make the right decision for my rental.
William Babekuhl
Rating:
5.0
Just what we needed to store our motorhome.
Candace Patterson
|
Overall Experience
Rating:
5.0
Great customer service!!
Roy King
Rating:
5.0
Customer did not leave a comment.
Stephen Riley
Rating:
5.0
Professional, helpful
WARREN LAYTON
Rating:
5.0
Thank you so much - my service was excellent
Keri Lewis
Rating:
5.0
Customer did not leave a comment.
Chun Chan
Rating:
5.0
Customer did not leave a comment.
Mike Bunzel
|
Overall Experience
Rating:
5.0
Good guy. Nice place. I'll use it for my boat when I get one.
stuart Farberow
|
Overall Experience
Rating:
5.0
Overall we were happy with our experience and our storage location.
RICKY BARNES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Shannon
|
Overall Experience
Rating:
5.0
Large open areas allow for easy parking. I didn't even have a mouse in the trailer.
Edward Belcher
|
Overall Experience
Rating:
5.0
Pleasant and most helpful in every way to make our storage move in swift and easy....and very reasonable rates, too.
James Gurski
|
Overall Experience
Rating:
5.0
Gill was more then helpful the few times I had to reach out. Will recommend to anyone that has any storage needs.
Deborah Rodriques
|
Overall Experience
Rating:
5.0
As a small advice, add office staff to better help customers