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Keith D
Customer Reviews for Kennys Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely kind and accommodating, very easy process no stress!
Christine HNo change. Very helpful and friendly staff. Trailer was in good condition.
mike pThe customer service at Kenny's was great.
Ken DCheck in was easy and the girl at the counter was very friendly and efficient. Would recommend to anyone in the area!
Anne BI had to drive an hour to the location to pick up my truck and equipment when there were U-Haul dealers in my town as requested. I was told I would get an extra hundred miles AND a $100 discount. I did receive the 100 miles BUT did not receive the discount. Very disappointed in U-Haul. Also the office smelled of cigarettes. I did not appreciate having to smell that.
Laura BOvercharged. Dried blood and fur in the cargo box. Charged an additional unknown fee two days later. Will not return phone call’s inquiring about additional fees.
W. TVery polite employee who helped me unload my rental trailer, customer for life. Thanks Justin
Justin Skind of confusing but after hours worked good
Christopher Las always, you all had it for me when I needed. Thanks, Ken.
RUSSELL Stake too much time to get equipment
eleuterio aAdd cruise control to your trucks.
Steve MNice to drop off in the town we were moving to! Last two times we had to drop off in either Derby or Wichita.
Tawni SVery friendly and helpful, would recommend to a friend.
Lance RGreat location
Charles CIt would be nice to have more time checking the truck in online - I got timed out several times & had to start all over again.
Christina ADid self check in. Love the feature. Easy to find. They were open so I could have utilized the store check in, but really like to have the pics.
Machelle SGreat place to get your uhaul trailer. It was fast and easy with excellent customer service.
Michael HAwesome staff. The guy that helped me was super nice and friendly. The workers there also were super nice and friendly. Def recommend them.
ronald bCould not pickup at location requested, had to go to another town and pickup a day earlier, was told I would not be charged for 2nd day, but was. They gave me a discount on milage for inconvenience of having to go further for pickup.
Nancy CUhall was dirty, place where we picked up was dirty.
Shelbey BCare. They guy told me that he has seen the trucks come in smelling so bad of pot that all he could do is open all doors and windows for days to air. No one should have to sit in someone else's filth....moving is hard enough without the extra stress, especially in a pandemic.
Dora TKenny’s is that small town auto shop that treats everyone great. Glad to have them in my town!
Cory AThe lady that handled our check out process gave us excellent customer service that was very much appreciated.
Wayne BWe had to yell to find someone in the back. We are out in the country so it was really no big deal. I have had good experiences with this location in the past.
NISHELLE MEverything was okie dokie
Joe GMoving is hard. You guys made it much easier. Thank you
Fran OThe young lady look at our contract and found we where charge to much money and adjusted the price Excellent service
JOSEPH BOnly complaint is the city we moved to has alot of uhaul places, we tried to return to a location that we were told we could since it was only 2 min from our house, the lady at the uhaul place refused to take our uhaul since it was not our original destination. Very disappointed in that service ...otherwise it was ok.
Tyler WThe representative at Kenny auto and truck repair provided excellent customer service.
Stacy WService was good and fast
Wes DMake certain to submit the right drop-off location. ;-)
Rich DWe left the truck after hours.
Rebecca LNothing. Extremely helpful and accommodating
Daniel SRamanda and the young man that hooked up the trailer were very polite and very helpful, a real credit to themselves and to U Haul!!
Randy PIt is a challenge, but entry road needs a little work to level out potholes. Not a major problem but a matter of upkeep. Thank you for your good service.
Larry JI rent trailers from u-haul probably 10-15 times a year. I am given the option for six hours but this time said I only needed it for four. I returned it within two hours and was charged double?? Will NEVER do business with again!!
Zach SI had to call in to learn that I had to download the app then it would not let me upload photos of mileage and gas before taking the truck so I had to accept what was stated in app when I picked it up it had 14586.7 miles and less gas I just added more gas and paid for the extra miles because it was the only way to use truck that day. other than that app worked nice.
josh SThe folks that work there are fantastic! Will be renting again soon!!
Carla Hupgrade computer system. Local site couldn't access reservation and I had to go through 45 minutes on the phone re- doing much of it
scott hHave someone there the day before & the day we pick up that can answer our questions and have everything that we wanted in the truck.
Brian FThe trailer hopped and bounced and fished tailed for 1200 miles there was no taillights or running lights on the trailer so I couldn't drive at night with the trailer sometimes it had turn signals and sometimes it did not. I called customer service and roadside assistance they both said they could not help me with the matter because I was not in a accident. This was the worst experience of my life and I am very displeased uhual.
ANGELA ATeresa was a pleasure to work with!
Sara MI did the Express Check-in on the Web site, but had to give Kennys Auto all the info again. They said they do not have access to the Express checkin info. My trailer door was extremely difficult to lift and the trailer was dirty.
JEFF SNice lady behind the desk but the truck was dirty and hard to drive.
Krisa Mexcellent all around
Marsha B