Customer Reviews for Kendal Karn
(U-Haul Neighborhood Dealer)

238 reviews

17 Water St   Cuba, NY 14727

(585) 968-3757

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(585) 968-3757

17 Water St
Cuba, NY 14727

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

BRIAN A. 
Rating:
5.0

Great trailer, great price!

James G. 
Rating:
5.0

Scam not all info is online

Jessica D. 
Rating:
3.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

ROB W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

PENNY C. 
Rating:
5.0

Customer did not leave a comment.

ROB C. 
Rating:
4.0

i reserved this trailer online a month in advance to make sure equipment would be available at this location at the day and time requested when i called the location 3 days prior to my pickup date they did not have the trailer and are closed. the pick location did adjust my reservation for me. Uhaul should have commuicated more or did this if i would have calle4d i would have been screwed

JIM M. 
Rating:
3.0

My complaint isn't specifically for the location where I picked up the truck, but with U-Haul in general. They canceled our reservation and we didn't know they did because they let us take the truck. We found when they called us the next day saying they were going to call the police because we hadn't brought the truck back. Then we ended up paying more because they said that we didn't put 3/4 of a tank of gas in which we did so we got an extra charge. And I wish I would have actually checked the mileage because I'm pretty sure they are saying we went more miles than we did but I didn't check it before we dropped it off. I will not be using U-Haul for any future moves and I will not be recommending U-Haul to anyone.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Seamless trouble free transaction. Will definitely use Kendal Karn again for any rental needs.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
3.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Kyle A. 
Rating:
3.0

Customer service was excellent!

Michael S. 
Rating:
5.0

We needed an appliance dolly and they didn't have one. But it was ok.

Stefan F. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
3.0

Difficult check in process online and location was busy

Bill M. 
Rating:
4.0

I kind of got screwed out of 30 minutes on a 5 hour rental because the clock started at 8::00 am as I scheduled online. Because they took care of other non UHaul business during checkin I didn't get the truck until 8:30 am.

Loren S. 
Rating:
5.0

Kendall is great to work with!

ROB W. 
Rating:
4.0

Customer did not leave a comment.

Zephaniah D. 
Rating:
4.0

The 24 hour online return using my smartphone gave me trouble. Thankfully , we had a family member that could complete the return process in person the next morning.

Donald E. 
Rating:
3.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

james U. 
Rating:
1.0

I was supposed to have picked up my truck on Transit Rd. Which is 5 miles from my home. You sent me a text telling me to pick up the truck in Cuba NY which is one hour and 45 minutes from my home. You said I said I didn't care where I picked up the truck which is a bald faced lie. I specifically told the person at the counter I wanted to pick the truck up on Transit Rd. I asked to be contacted by phone and you sent me a text which I don't use. You said you also send me an email which is not true. I saw the text at 4:30 which was too late for me to call Budget or another supplier.I had to get up at 5:00AM in order to get the truck back for the movers I had scheduled at 11:00AM. You need to be honest with you customers and not put them in impossible situations.

Paul H. 
Rating:
5.0

I would reccommend this place in the southern tier to anyone who has or needs to move even thou they didn't have a appliance dolly they deducted it off the bill Not just anyone does that . I'm impressed..Happy customer.

MARY KAY S. 
Rating:
5.0

Everything went very smoothly. Kendal Karen is very knowledgeable about the rental equipment. He was a pleasure to deal with.

Janet C. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

First rental had transmission slipping, after leaving rental location we had to do uturn and return. 2nd rental had cracked windshield, which uhaul " knew about" per Karns. John did show us. Truck ran ok but play in steering.uhaul notorious for poor maintainence. do Better Uhaul. No excuse. Every time I ever rented a truck there were issues, sadly. Who needs that on moving day, really...

susan H. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

The weather was snow, wind and mixed rain at the time of return so was not able to comment. Will use again.

David P. 
Rating:
5.0

Radio did not work in truck

William B. 
Rating:
5.0

Clean the. Snow. Off Ice. Lol.

Troy K. 
Rating:
5.0

My only issue is not with the location, but UHaul overall. The app to drop the trailer after hours is horrible & did not work. No matter what we did we could not complete the return. We had to call the 800-number & they took note of the drop off time so we didn't get charged a fee (& I hope we didn't, waiting for the charge to hit my account since today is a bank holiday!)

Benjamin W. 
Rating:
5.0

Very good place with excellent help.

JEFFREY N. 
Rating:
4.0

Customer did not leave a comment.

Loren B. 
Rating:
4.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

Rheta O. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
3.0

The owner of the store came and was weirdly watching us at 9 o'clock at night until we left. Super creepy.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

Suzanne F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

This is a message for corporate more than anyone I have rented 3 times from Uhaul this summer and twice I was disappointed. Twice i was told my reservation was all set and twice it was changed on me. Both costing me a significant amount of time and money. Whats the point of reserving an item if I can't get it at the location and time i want? I will be going with another provider next time.

Eric P. 
Rating:
5.0

Car hauler worked great. Hauled a wrangler with 33" tires, needed to use my own straps to tie it down, but I expected that. Overall it was good deal and I would rent one again in the future.

Sean S. 
Rating:
3.0

Huge puddle in muddy parking lot

Allison S. 
Rating:
5.0

Very helpful picking the equipment needed and making check out seamless. Thank you

DENEAN E. 
Rating:
5.0

Customer did not leave a comment.

DANIELTHOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

They were very helpful in a stressful situation. The dispatch lady (not associated with Cuba) could have been more polite.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

TERI P. 
Rating:
5.0

Always something for improvement.

david P. 
Rating:
4.0

The truck had it's ABS light, traction control light and uphill assist were all on..

Elizabeth S. 
Rating:
1.0

I ordered 2 dollys and when we got home and opened the truck they werent on there. I called them and they refunded it but I had a big move that day and couldnt drive 30 minutes to pick them up. It took us twice as long and i had to rent it an extra day. Im not happy at the fact i wasted even more money and the job still isnt done.

Leann L. 
Rating:
4.0

Customer did not leave a comment.

Hannah R. 
Rating:
4.0

The staff was more than kind and helpful the only problems came from the staff having some issues with the uhaul website

Laura F. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Always professional, always accommodating.

Meredith H. 
Rating:
3.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Darla H. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

You the best

jerry K. 
Rating:
5.0

Customer did not leave a comment.

Brandon O. 
Rating:
4.0

Customer did not leave a comment.

LOREN S. 
Rating:
4.0

The employees there were very helpful, and very polite. They knew their stuff and were able to help us as this was our first time renting a U-Haul.

Kyle M. 
Rating:
3.0

Customer did not leave a comment.

LUKE S. 
Rating:
5.0

Nothing its already where you need it.

david C. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

Customer did not leave a comment.

Heidi T. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

A+ OUTFIT WOULD RECOMEND T ANYONE

TIMOTHY D L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE E. 
Rating:
5.0

Customer did not leave a comment.

Brennan Z. 
Rating:
5.0

Quick and easy transaction. I was on my way in a heartbeat.

RICK H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Not too much. I drove up from pa. To get the truck and take it one way back to pa. Everything went very smoothly, from the initial contact to the drop off. The weather was bad and that caused the parking lot to have muddy puddles in it, causing the cab interior to get muddy. I don't know how that could have been avoided given the unseasonal weather. There was nothing that would cause me to say anything negative about my experience. And absolutely I would recommend uhaul in general and Kendal Karn specifically. Thank you, Stephen

STEPHEN B. 
Rating:
5.0

Always use Uhaul to move. Thank you.

Paula Z. 
Rating:
5.0

To much paperwork

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Cathy Jo W. 
Rating:
4.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Great service. very knowledgeable and helpful. I wish more businesses were like this location.

IAN C. 
Rating:
3.0

The truck was covered in snow and ice. Not even a brush in the truck to help clear the snow. I sat in the truck until the ice was loose enough to be taken off with a sun shield I took out of the from window. They knew a couple of hours ahead of time I would be there to get the truck, plenty of time to make sure it was ready to go on the road.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Jarrod K. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Awesome service! In and out. Friendly. Professional. Five stars! In and out.

Jody W. 
Rating:
5.0

Excellent costumer service!

Lew H. 
No reviews have been submitted for this location.

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