Customer Reviews for Katy Road Armor Self Storage
(U-Haul Neighborhood Dealer)

454 reviews

808 Katy Rd   Keller, TX 76248
(One Block west of Main on Katy Rd, North of Keller Hicks)

(817) 337-5737

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/28/2024: 1:00 pm - 5:00 pm
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(817) 337-5737

808 Katy Rd
Keller, TX 76248
(One Block west of Main on Katy Rd, North of Keller Hicks)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 1 pm–5 pm
Special Operating Hours
  • 3/28/2024: 1:00 pm - 5:00 pm
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/11/2024: Closed
  • 11/28/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience. Excellent customer service

Norma Witt 
Rating:
5.0

Friendly and detailed service representative. The truck was spotless. I recommend for sure.

william pudyk 
Rating:
5.0

The agent was very kind, professional and excellent in his way of handling customers. It's not the first time that I'm coming here. I will always come here and will be happy to recommend people at this location. Thank you so much.

Freddy Mulamba 
Rating:
1.0

It was so hard to get the U-haul, many mistakes were made the reservation wasn't made to be picked up by myself, I was on the phone for a couple of hours with multiple people until I was able to get into the truck. Worst service ever.

Edgar Espinosa 
Rating:
4.0

Customer did not leave a comment.

Issnza Harris 
Rating:
5.0

Customer did not leave a comment.

J. P. Abelanet 
Rating:
3.0

The representative that called me was extremely rude. I have never in my life have had someone call me and act that way and then hang up on me

Jeremy Edwards 
Rating:
4.0

Customer did not leave a comment.

Michael Massengale 
Rating:
5.0

Preston was very professional, proficient, and helpful with my questions. This was one of my best experiences with renting from U-haul, thank you Preston, you were awesome!

Hajah Komara 
Rating:
5.0

Customer did not leave a comment.

Toby Newhouse 
Rating:
5.0

Customer did not leave a comment.

Joseph Marzec 
Rating:
5.0

The person running this location was awesome great guy....

RON Mccaffrey 
Rating:
5.0

Customer did not leave a comment.

Richard Garcia 
Rating:
5.0

Customer did not leave a comment.

shantelle patterson 
Rating:
5.0

Need to change the fuel policy as the current policy is a lose-lose policy for the renters. The vehicle fuel levels need to be full upon rental and returned full. Under the current policy, the vehicles have less than a full tank and are expected to be returned with at least the same amount. The problem is; if I return it with more gas, U Haul gets free gas out of me. If I return it with less gas, you charge me for the shortage. Therefore, it's a lose-lose situation for the renter.

David Cunningham 
Rating:
5.0

Have used this location before, always a wonderful experience!

Richard Powers 
Rating:
5.0

Great service

Marta Perez 
Rating:
5.0

Customer did not leave a comment.

Richard Hagemeier 
Rating:
3.0

Customer did not leave a comment.

Leah Ball 
Rating:
3.0

Customer did not leave a comment.

Leah Ball 
Rating:
5.0

Keep providing service!

David Newcombe 
Rating:
5.0

Customer did not leave a comment.

Rakibul Hassan 
Rating:
3.0

If renting the hand truck or dolly is an option online then the stores need to have them available. This is the second time I have rented a hand truck and show up and it’s not there. Very frustrating on move in day.

Brian callaghan 
Rating:
5.0

I’ve used this location before.

JEFFREY VINCENT 
Rating:
5.0

Customer did not leave a comment.

Jon Helm 
Rating:
5.0

Customer did not leave a comment.

Darlene Garrison 
Rating:
4.0

Customer did not leave a comment.

Melinda Smith 
Rating:
5.0

Customer did not leave a comment.

Franky Pipes 
Rating:
5.0

Thank you

Angel Reyes 
Rating:
5.0

Customer did not leave a comment.

Kelli Murphy 
Rating:
5.0

Customer did not leave a comment.

Kelsey Densmore 
Rating:
3.0

Person working there offered minimal help. Ordered equipment but was not available when I arrived. Had to go to a different location. Truck worked fine and drop off was easy.

Jamie Elmore 
Rating:
5.0

Customer did not leave a comment.

John Greiner 
Rating:
3.0

Customer did not leave a comment.

Andreah Machal 
Rating:
3.0

Customer did not leave a comment.

James Wise 
Rating:
5.0

The guy was super nice and gave me tips on how to manage the truck, he inspected the truck before he gave it to me to inspect as well. The truck was super clean. He deserves a pay raise, that guy

Charles Kyewalabye 
Rating:
5.0

Everything was above expectation. The gentleman that took care of me was very kind and understanding. I would have preferred being able to park my vehicle on the premises but he did show me a safe spot to leave my car

Korey Davidson 
Rating:
4.0

There was a very large TV box left in back on rental.

mike steiner 
Rating:
3.0

Truck was dangerous

Larry Guerrero 
Rating:
1.0

Horrible they kept the charged on my account for 3 days and still haven’t gotten helped after reaching customer service 2 times now I have been charged twice on the same card for no reason

Dyllan Moreno 
Rating:
5.0

The gentleman at the rental was busy cleaning a truck, but he immediately stopped to attend to us. He was prompt, efficient and thorough. There’s nothing that needs improvement. Thank you for a great experience.

Maria Velazquez 
Rating:
5.0

Customer did not leave a comment.

Jim Griffin 
Rating:
1.0

He didn't let me know a price I was actually pretty pissed once I seen how much very upset

isaac hutta 
Rating:
5.0

Customer did not leave a comment.

Kellie Duvall 
Rating:
5.0

Great experience, thank y'all

Humberto Areyano 
Rating:
5.0

Great service! First time renting and it served my purpose really well!

Dorothy Thompson 
Rating:
3.0

Customer did not leave a comment.

Mike yu 
Rating:
5.0

The truck wa in excellent condition and ran very well.

larry sanderson 
Rating:
5.0

The whole rental process went flawlessly.

Greg Wheeler 
Rating:
5.0

Customer did not leave a comment.

Minh Ngo 
Rating:
3.0

I had a reservation set and paid for pickup of a truck, 2 dollies, and 12 blankets in Grapevine TX. U-haul moved my pickup location 15 miles further away to Keller TX. The Keller location called day of pickup to inform me that Dollies and blankets had been dropped off my order. He could not help. Beware U-haul cannot confirm dolly reservation or which store has any. I got the truck with no issue but had to go to a competitor for both dolly rental and to purchase blankets. Truck worked fine. U-haul employees are powerless with a failure of an IT system. IT ISSUES NEEDS TO BE REVOLVED! Employees cited heavy computer system usage as to why it froze up. Pretty sure customer heavy usage has been during the same days and times for the last 20 years! To top it off U-haul charged me additional mileage for the additional miles I had to drive to pick up and drop off the truck! I have called customer service about this issue and was advised to call back in a couple of days if the “supervisor “ hadn’t called me back. Maybe they can use the extra money to hire a US IT person.

Erik Nielsen 
Rating:
5.0

The representative was very knowledgeable and friendly. Excellent customer service.

Jim Arneson 
Rating:
4.0

Customer service agent was rude when I called as well as owner/manager of the storage facility when they called me

JANA BLOUNT 
Rating:
5.0

If someone reserves a truck 2 weeks in advanced and the customer goes to pick up the truck and UHUAL some how "dropped the ball " and no longer have your truck additional training would be needing to not let this happen again. It cost me 3x the amount of money with this mess of a situation I endured during my time using UHUALs services. I'm highly disappointed with my experience.

Daniel Johnson 
Rating:
5.0

The man that helped me was very nice and very helpful, he was knowledgeable about the business.

Steve Breaud 
Rating:
5.0

Everything was excellent and in the near future if I need a uhaul I will be returning and giving everyone the needs a uhaul a good referral.

Darrell Banks 
Rating:
5.0

Have the tank full of gas

Robert Kinney  
Rating:
5.0

The attendant was so very personable and helpful.

Susan Jones 
Rating:
5.0

I didn’t realize they were open- so I did the return online. I found that cumbersome. But then I realized the office was open. Employee was Very nice.

Mary Proudman 
Rating:
5.0

The vehicle was clean ready when I arrived, and they even had it ready early for me.

Robert Haywood 
Rating:
5.0

The young man who worked the day I picked up the truck was so kind to me. He personally helped me look over the truck for unreported damage and showed me how to open and close the back. He's the one who gets the 5 stars.

Lisa Morris 
Rating:
5.0

Good equipment, great staff!!

Brian Johnson 
Rating:
4.0

Great employees.

Melinda Powell 
Rating:
5.0

The employee that helped me was excellent.

Aimee Tanos 
Rating:
5.0

Customer did not leave a comment.

Lyndel Bailey 
Rating:
4.0

The assigned truck was not maintained properly and needed to improve smelling conditions & cleaning inside.

Jaeyoung Cho 
Rating:
2.0

Improve your customer service. The guy at the front didn’t even look at me when we picked up the truck. He didn’t take me out to inspect the vehicle before I took it either.

Alyson Price 
Rating:
3.0

never have the equipment promised: i.e. dollies

Joshua Smith 
Rating:
5.0

Attentive and helpful.

William Lorigan 
Rating:
5.0

Customer did not leave a comment.

Michelle Devoss 
Rating:
5.0

Customer did not leave a comment.

Christopher Cassell 
Rating:
5.0

Customer did not leave a comment.

Melissa Durso 
Rating:
5.0

Customer did not leave a comment.

richard galemore 
Rating:
5.0

1. Military discount for rentals and miles. 2. Eliminate the small charges that are “optional” but not really optional - the total costs add up and it makes the rental look like a scam like “extra insurance “ and then more “extra extra insurance” 3. Put a wifi at the locations that is accessible to make the no contact rentals easier and not dependent on cell coverage especially for locations that are not in areas with good cell coverage

Scott Clifton 
Rating:
5.0

Good service

Luis Angel Rodriguez Bocanegra 
Rating:
4.0

Preston was incredibly helpful. Please give him a raise. Thank you!

Sheila Johnson 
Rating:
5.0

Good service and the road assistance were too helpful.

Hang Sing 
Rating:
5.0

Customer did not leave a comment.

Muhammed Noufal 
Rating:
4.0

Helpful staff, easy location, pleasant transaction

James Webb 
Rating:
5.0

Customer did not leave a comment.

Heine Fiore 
Rating:
5.0

Excellent customer service. Super friendly staff. Awesome experience!! Will 5 Star

ann ruiz 
Rating:
5.0

Customer did not leave a comment.

Josh Cunningham 
Rating:
5.0

Needed this last minute. Very helpful staff. Very smooth transaction. Would definitely use them again and would highly recommend

paul devaul 
Rating:
4.0

Customer did not leave a comment.

TERRY GAY 
Rating:
5.0

location was great and gentleman was very helpful

graham Waring 
Rating:
3.0

Everything was very ok. Not bad but definitely not a great experience. The vehicle felt like there was something wrong with how it handled. I felt uneasy the entire time I was behind the wheel and I've driven U-Haul trucks for decades.

Krista Elliott 
Rating:
5.0

very helpful

Yvonne MurphySowels 
Rating:
3.0

Customer did not leave a comment.

Sean Moening 
Rating:
4.0

Location did not have dolly and furniture pads that i had requested. Service was very good and helpful.

Branden Bailey 
Rating:
5.0

Customer did not leave a comment.

Willia Wilson 
Rating:
5.0

Customer did not leave a comment.

Paul Montero 
Rating:
5.0

Customer did not leave a comment.

Jingbo Liu 
Rating:
4.0

Customer did not leave a comment.

Parda Pullipudi 
Rating:
5.0

So easy & very helpful attendant

Rhonda Cairns 
Rating:
5.0

The guy that helped me was great. Very professional, quick, efficient and thorough. You could tell he was paying attention to the checkout process, as he noticed a page was printed that was not needed. He was not simply clicking through the screens to push me out the door. Great Job!

LARRY TELLEF 
Rating:
5.0

Customer did not leave a comment.

YAMIL ORTIZ 
Rating:
4.0

Customer did not leave a comment.

mike scharf 
Rating:
5.0

Great service and flexibility with schedule! Appreciate the help again!

Nick Pravorne 
Rating:
4.0

The app was not user friendly I returned it with the correct amount of gas. It still wanted to charge me. It was difficult to find the number to this location. I called the original store to get drop off information. Because this process was cumbersome The app was not clear on instructions

Linda Whitson 
Rating:
5.0

Awesome customer service!!

Tom Kendrick 
No reviews have been submitted for this location.

Additional Services at this Location

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