Customer Reviews for K&M Trailer Sales LLC
(U-Haul Neighborhood Dealer)

116 reviews

160 Wallace Ln   Rockwell, NC 28138

(704) 209-9172

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(704) 209-9172

160 Wallace Ln
Rockwell, NC 28138

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Not good

Gleason Baker 
Rating:
3.0

Not rating the dealer, rating my experiences with Uhaul. Equipment is never where I schedule to pickup, prices are never the same for the equipement. Price is one way and then more if you bring the Equipment back the same way. Uhaul chooses what they want to charge and the dealer is more important than the customer. If someone with hood sense would open up a truck rental service would outdo what Uhaul offers.

Eric Ennis 
Rating:
5.0

Perfect Experience! Thank You!

Lloyd Purser 
Rating:
5.0

Customer did not leave a comment.

james kennedy 
Rating:
5.0

Very nice country location. Nice people. Easy in and easy out.

Paul Goodwin 
Rating:
5.0

Great experience. Thank you

Shelia Outly 
Rating:
5.0

No hassle dropping the equipment. Very pleasant.

Shelia Outly 
Rating:
5.0

Customer did not leave a comment.

Stacey Durst 
Rating:
3.0

I dropped off the truck at 12:30 am. It was dark and I didn’t see anyone

Douglas Banks 
Rating:
5.0

Very friendly and helpful staff

Jackie Surratt 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hayden 
Rating:
5.0

Great people to rent from. Also very nice equipment 😁

Norman Towell 
Rating:
5.0

Good guy but pick up location on independents sucked

JAMES SMITH 
Rating:
5.0

Customer did not leave a comment.

James Everett 
Rating:
5.0

Customer did not leave a comment.

Greg Johnson 
Rating:
5.0

Customer did not leave a comment.

James Donahue 
Rating:
5.0

Customer did not leave a comment.

sheryl joseph 
Rating:
5.0

Customer did not leave a comment.

Judy Keller 
Rating:
5.0

Customer did not leave a comment.

LISA PAUL 
Rating:
5.0

Great service at this uhaul Kathy was extremely helpful getting us going . Definitely 5 star service

Pamela Urban 
Rating:
3.0

I was a little disappointed that we were charged for another day for being 1 hour late in returning the trailer. Our receipt shows that our rental was completed at 10:18 on Saturday the 26th. However, we didn't leave the facility for at least another half hour. It was 59 minutes past the time to return, of which we were not informed verbally throughout this whole process. I will think twice before renting from U-haul in the future!

Rhonda Tufford 
Rating:
4.0

Very friendly service

Catherine Ritch 
Rating:
5.0

Excellent

ANTHONY BRIDGES 
Rating:
5.0

Great customer service.

JUANITA MILLER 
Rating:
5.0

Customer did not leave a comment.

ANNE WATSON 
Rating:
4.0

Customer did not leave a comment.

Shelley Daubenmire 
Rating:
5.0

The lady at the drop off site was very nice and helpful, uhaul was trying to charge me for an extra day and insurance and she called her representative and got this taken care very quickly

mary maynard 
Rating:
5.0

Customer did not leave a comment.

Subramanian Jeevanandham 
Rating:
5.0

Customer did not leave a comment.

Terry Monreal 
Rating:
5.0

Customer did not leave a comment.

Christopher Troutman 
Rating:
1.0

Customer did not leave a comment.

SHIRLEY PRICE 
Rating:
5.0

Customer did not leave a comment.

Didre Maines 
Rating:
5.0

Customer did not leave a comment.

Andy Brown 
Rating:
5.0

Customer did not leave a comment.

michael Smith 
Rating:
5.0

Customer did not leave a comment.

Timothy Freeman 
Rating:
5.0

Nothing

Deanne Hancock 
Rating:
3.0

Out in the middle of nowhere

Paul Godkin 
Rating:
5.0

Customer did not leave a comment.

bance mcmillan 
Rating:
5.0

Customer did not leave a comment.

Richard Morgan 
Rating:
3.0

Customer did not leave a comment.

Nicholas Barrett 
Rating:
5.0

Customer did not leave a comment.

Mark Turner 
Rating:
5.0

Good customer service. The place where i dropped off the truck charged me a 7 day late fee even though i dropped the truck off the same day i got it. I contacted this place the first day and the second after dropping it off to let them know i never received a confirmation email and they kept a record in their system. After seeing the late fee charge i called this place to let them know. They confirmed it was a mistake on the Uhaul where i dropped it off and they would have them return my money.

Jose Lopez Chavez 
Rating:
5.0

Very friendly and a convenient location to drop off. Avoids all the traffic issues.

Gary Schumacker 
Rating:
5.0

Nothing, at least as far as these two locations are concerned. As far as your online reservation form is concerned, you could do a better explanation of what you mean and purpose of pre-inspection is.

john maguire 
Rating:
5.0

This location was great in ALL aspects. *Friendly and knowledgeable staff *Proper size lot for a uhaul location *No sense of urgency to rush you off the lot *I highly recommend this location and want to thank the folks who run it!

Michael Guzzetti 
Rating:
5.0

Wonderful and friendly staff. Plenty of room for a proper uhaul site. There was no rush or sence of urgency to leave the site. Highly recommend this location

Michael Guzzetti 
Rating:
5.0

Customer did not leave a comment.

LORI GOOD 
Rating:
5.0

Customer did not leave a comment.

Tom Ellis 
Rating:
3.0

I was originally supposed to return the truck to Bargain Store Furniture Company at 8525 Hwy 52, Rockwell, NC 28138. The U-haul site said they accepted after hour drop offs, but when I arrived there, there were no other U-haul trucks and no signage anywhere indicating they were a U-haul service location. I walked around the entire store, looked at the front door, their mailbox area, etc. and could not find a key dropoff box. I called (800) 468-4285 and after waiting over 15 minutes, someone answered only to send me to another 800 number for the local regional manager. I called that number, (800) 789-3638, and after waiting over 10 minutes after being put on hold by a recording, I decided to try the chat feature on the website. I initially got a lady named Lilian, who told me that the location I was at was active in their system and they should have a dropbox. I circled the place again and still did not see any dropbox, and there was no signage whatsoever that this was a U-haul location. I relayed this info and she replied, Go check again, it is an active location and ended the chat. I was infuriated at this point and almost dropped the keys in the parking lot and left; horrible customer service so far. I calmed down and started a new chat and got Amanda, who immediately apologized for my inconvenience and changed my dropoff location to another site close by. She did it quickly and we were able to complete the dropoff at the new location. I appreciate the great job she did. Calling the 800 numbers and the first chat along with having to drive to the new location cost me an hour of my time late at night after a long day of moving. I believe this is unacceptable customer service, and if you have an 800 number that says you can call 24/7, it should be answered quicker and that person should be able to assist with the issue and not be sent to a "local" representative. Also, the treatment on the first chat was beyond unprofessional, making a statement and ending a chat is akin to being hung up on and felt very rude. Thank goodness Amanda answered my 2nd chat and I was able to complete my dropoff. This really sours my opinion of U-haul and I'm not sure I'll use them in the future.

RONALD MORTON 
Rating:
4.0

Computer issues...hard to check in even on app

Amy Huffstetler 
Rating:
3.0

Customer did not leave a comment.

Shawn Martin 
Rating:
5.0

Customer did not leave a comment.

Dallas Burkhammer 
Rating:
5.0

friendly personnel

Frank lawrence 
Rating:
2.0

Truck cab wasn’t clean at pickup. The “change oil” dashboard light was on when I picked up the truck. The appliance dolly I reserved was not in the truck. When I called to ask why, they told me they didn’t have one. I ended up having to drive 20 minutes across town to pick one up from another location. Also, your mileage rates are bullshit. Charging more for the weekend is poor form. Even more so when the truck is returned on a weekday and you charge your jacked up weekend rate for 2/3 of the mileage that was done on a weekday. You’re scam artists at best & I personally hope you go bankrupt.

Kevin Haight 
Rating:
4.0

Really nice lady did return checkin for me. This is a side business of a beautiful horse farm out in the county. There is little cellphone internet. An open wi-fi would be helpful here.

William Hamaty 
Rating:
5.0

Customer did not leave a comment.

yolanda caple 
Rating:
5.0

I loved this location very friendly people.

Andrea Toney 
Rating:
5.0

Customer did not leave a comment.

Kevin Johnston 
Rating:
5.0

The manager, Cathy Smith, was very friendly, professional and helpful in helping me secure a truck needed in order to clean out my storage unit with very short notice. Truck was clean and well maintained and worked out beautifully for my needs. Would highly recommend K&M Trailer Sales LLC. and will surely use them for all my future truck/moving needs. Sincerely, Mike Newsome

William Newsome 
Rating:
4.0

Customer did not leave a comment.

Tasharea Reid 
Rating:
3.0

Customer did not leave a comment.

Christopher Talero 
Rating:
3.0

The cell service is horrible at this location. It took over 30 minutes to do the mobile check out and in process. They need to have a WiFi available for internet connection for customers.

Brandy Redish 
Rating:
5.0

Customer did not leave a comment.

Bradley Cohen 
Rating:
5.0

Customer did not leave a comment.

Tabitha Plummer 
Rating:
5.0

Customer did not leave a comment.

Amanda Lacolino 
Rating:
5.0

Customer did not leave a comment.

Wendy Compton 
Rating:
5.0

Customer did not leave a comment.

RHONDA HONEYCUTT 
Rating:
5.0

This vehicle had loud brakes that would squeak when applied.

scotty adcock 
Rating:
5.0

Awesome customer service and help. Very friendly and answered all my questions. I highly recommend this location!

Rob Dixon 
Rating:
1.0

The lady running the place was not nice at all and yelled at us multiple times for not putting the uhual and trailer in the right spot but there was no designated area. She was rude and not very friendly

Mike Leeker 
Rating:
5.0

K & M has friendly, professional, and helpful staff. We were very pleased with all aspects, and we will use this location again and recommend to others. Great experience!

BENNY MOOSE 
Rating:
5.0

Fast, courteous service. Great experience.

RHONDA HAMILTON 
Rating:
5.0

Customer did not leave a comment.

jon linebarger 
Rating:
1.0

Better customer service! Make sure the equipment is in the truck so people don't have to wait 'til the office opens.

Fernando Murillo 
Rating:
5.0

Customer did not leave a comment.

Mary Hall 
Rating:
5.0

Customer did not leave a comment.

jon linebarger 
Rating:
4.0

Customer did not leave a comment.

Joel Swertfager 
Rating:
5.0

Customer did not leave a comment.

Amy Hnat 
Rating:
5.0

Customer did not leave a comment.

ronnie yon 
Rating:
5.0

Customer did not leave a comment.

donna hudson 
Rating:
5.0

Wonderful customer service, the location was easy to find. I highly recommend!

sherry Odonnell-yager 
Rating:
5.0

Customer did not leave a comment.

maria brown 
Rating:
5.0

Customer did not leave a comment.

Jamie Fraley 
Rating:
5.0

Not a thing. This was a easy and fast rental. Would be glad to rent from here again. Perfect

jon linebarger 
Rating:
5.0

Not a thing. Perfect

jon linebarger 
Rating:
5.0

well pleased, truck very clean ran perfect

larry nixon 
Rating:
5.0

Customer did not leave a comment.

billy hawkins 
Rating:
5.0

Very friendly

Terry Hilton 
Rating:
5.0

Customer did not leave a comment.

marc Lomartire 
Rating:
5.0

everything was great, would not change a thing.

David Russ 
Rating:
5.0

No problem.. very professional

Janine Anderson 
Rating:
5.0

Kathy was awesome! No complaints here. Would definitely use again if necessary.

Tammy Yost 
Rating:
3.0

Customer did not leave a comment.

DAVID PHILLIPS 
Rating:
5.0

Just put a more clear sign with direction to the office location.

Mark Ward 
Rating:
5.0

Customer did not leave a comment.

scott lee 
Rating:
4.0

Customer did not leave a comment.

Barbara Brooks 
Rating:
5.0

I received excellent service and the entire process was smooth. I'll definitely come back to thos location again.

Laketia Harris 
Rating:
5.0

Customer did not leave a comment.

Justin Knight 
Rating:
5.0

Customer did not leave a comment.

John Nadeau 
Rating:
3.0

Overall it was a good experience, I was happy with the service too.

Steve Cole 
No reviews have been submitted for this location.

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