Customer Reviews for KK Auto Sales
(U-Haul Neighborhood Dealer)

447 reviews

215 W Main St   Frostburg, MD 21532

(240) 284-4014

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 284-4014

215 W Main St
Frostburg, MD 21532

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The check-in process over the phone was a bit confusing at first!

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
2.0

I was not given a paper contract for in the truck, while I rented the truck. I was never given any kind of receipt, for the amount of the actual charge or what the amount of the Hold on my card would be and when it is released? WHY??

Lisa C. 
Rating:
2.0

Parking lot too small to accommodate customers. Simply not enough room. Accident waiting to happen when you have inexperienced drivers on a parking lot which is way too small. Plus closed on Saturdays at 12pm?

David W. 
Rating:
5.0

Very friendly and helpful.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

Sandy C. 
Rating:
5.0

Easy and quick

Christy M. 
Rating:
5.0

Nothing really. We got there and Kenny was warming up the truck. It was cold and rainy that morning. He was very kind and made the process so easy!

JIM D. 
Rating:
3.0

Limited parking was available at drop off

Patrick S. 
Rating:
5.0

Make it easier to rent and return using mobile phone.

Michele R. 
Rating:
5.0

Customer did not leave a comment.

Christy M. 
Rating:
5.0

Both members in office was polite and very helpful. Service was fast and made the experience of moving a pleasure.

michael A. 
Rating:
4.0

As far as the place I picked up the Uhaul Kenny Kerr I have no complaints whatsoever. No shower ew e saw 3

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Roslyn S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

jim W. 
Rating:
3.0

Customer did not leave a comment.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
4.0

Customer did not leave a comment.

Beverly S. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

RONDA A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Absolutely nothing at that location very nice 👍🏾

william H. 
Rating:
1.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Was unable to do the self drop off through the U-Haul website. Called U-Haul twice to get help and was disconnected on transfer both times. Called KK Autos and the owner was very helpful and understanding.

Robert C. 
Rating:
5.0

Easy to find and drop off. Lots of space to pull a big truck into.

KRISTOFER F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
3.0

It was smooth. Easy drop off

Robert F. 
Rating:
5.0

Nothing.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
4.0

The people were very nice and we got the cleanest truck my husband has ever seen.

CINDY K. 
Rating:
5.0

I've known the owner of this place for many years. He made things easy for me, which was appreciated after a long distance move.

Jennifer R. 
Rating:
4.0

No recommendations. Efficient.

William D. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

There's nothing I noticed to improve upon, excellent service.

Marcus B. 
Rating:
5.0

I have nothing to suggest, because the experience was perfect. Using the check-in and out tools made for a quick, seamless process. Your apps provide a user-friendly experience. And KK Auto Sales staff are great to work with. I may even start bringing my car there for service!

Heather R. 
Rating:
4.0

Customer did not leave a comment.

ATREYU A. 
Rating:
3.0

There actual gasoline in the truck was about 8-10 gallons less than the owner/agent listed on the contract. Obviously I ended up footing the bill when I filled the truck up. I'll pay double to use Penske for all future needs.

JUSTIN E. 
Rating:
4.0

Business was closed when truck was returned. Key drop box was easy to locate and plenty of room to park the truck.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
4.0

Customer did not leave a comment.

Mirjhana B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

Not open the hours posted on the internet

BRET F. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

TINA N. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Excellent service and so nice to have 24 hour service /drop off

Judith S. 
Rating:
5.0

Sign in was timely, not a long wait, instructions easy, friendly.

Martha M. 
Rating:
5.0

This facility and those working and managing the site were some of the best in the country I've ever experienced in my 51 years I've been alive and a life-time u-haul customer!

Thomas S. 
Rating:
5.0

well ? holliday koffee for early morning customers would be nice. just keeding. my gratitude to the staff ,service was superbly expeditious that us customers depend on.

Alan J. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Brittany P. 
Rating:
5.0

Customer did not leave a comment.

Cristofer P. 
Rating:
5.0

Although the truck was relatively clean. It obviously hadn't been wiped down. There were alot of spots that were sticky from spilled soft drinks.

William M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Nothing

thomas B. 
Rating:
3.0

If you have a sign that clearly states, all customers must wear a mask, then they should enforce the policy. None of the employees or customers were wearing a mask. I will choose a different location next time but the lady was friendly.

Devon H. 
Rating:
5.0

Customer did not leave a comment.

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Excellent service

Jon S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Customer did not leave a comment.

BOB T. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
4.0

Customer did not leave a comment.

Mardiko E. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Darrel Z. 
Rating:
5.0

I needed to change to a larger truck at the last minute and Mr. Kerr made the change without hesitation. He was great to deal with. Many thanks!

martin G. 
Rating:
5.0

Very friendly staff, made sure everything was ready to go. Very easy to rent vehicle.

Wendy W. 
Rating:
4.0

My pickup location was changed on me the day before scheduled! When moving last minute changes are not welcome. Have not seen my credit card charge yet but hope there are no additional charges as a result. Was told there would not be.

Bradley E. 
Rating:
5.0

Customer did not leave a comment.

Enos T. 
Rating:
5.0

Very nice people also ??

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

RONDA A. 
Rating:
2.0

The parking was packed and I had to do some tight maneuvers to get the truck in there. The employees didn't even know where all of the cars were that were blocking me. They just said to go outside and park in a spot that was blocked off by another car.

Wesley Pearce R. 
Rating:
2.0

I had scheduled a time to pick up my U-Haul ahead of time on the web site. I received an email saying it was ready to be picked up at the scheduled time. When I arrived, the door to the business said they were out and to call a number, which was odd, but staff was present. They didn't have their tablet charged and didn't seem to know how to use it. I did not take a photo of my diver's license because it said it could be done at pick up. They couldn't figure out how to do it and had me go on my phone to do it, and told me I should have done it myself before. It wasn't a very friendly experience. They didn't tell me anything about the truck, just gave me the keys and said it was outside.

Benjamin N. 
Rating:
5.0

Customer did not leave a comment.

carolee L. 
Rating:
1.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

scott william G. 
Rating:
5.0

great service and both were very personable and friendly..

denise H. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

none.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Linwood R. 
Rating:
4.0

Customer did not leave a comment.

Damien W. 
Rating:
1.0

They're supposed to close at 2:00 and they left early. I really wanted to check in with a human being because of the mileage charge issue.

Kenneth A. 
Rating:
5.0

They were very helpful, the truck ran great and they processed the return quickly. All in all, a painless bit of business.

sean M. 
Rating:
3.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Quick,easy and friendly experience

CHARLES L. 
Rating:
5.0

Used e-return app, went well with no problems, great option for returning truck when drop-off location was closed

Rob F. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
Rating:
1.0

When I called the rental office he stated that he had nothing available and he was extremely rude! I will NOT use this service again unless it is a Uhaul storage facility!

Privacy R.  |  First Impressions 
Rating:
3.0

I didn`t have a tape measure, but I`m pretty sure the room was not 6x8. Luckily we could stand our couches up

Privacy R.  |  First Impressions 
Rating:
2.0

When I got to the storage facility, the owner was unaware that I had put in the reservation. The guy was very helpful with helping me look for another place to store my items.

Privacy R.  |  First Impressions 
Rating:
3.0

The owner was very helpful! The storage rooms are very simple, but it was all that we needed. Thanks again for your help

Privacy R.  |  First Impressions 
Rating:
2.0

I can`t move in some items bc I can`t use a handtruck on the icy path. I recommend to look at the unit FIRST, to make sure they can get their stuff moved in, bc the path is narrow on a grade.

Privacy R.  |  First Impressions 
Rating:
1.0

The process went smoothly, the owner very helpful. Not impressed with the facility itself. Concerned that I could see other peoples stored items and that there was snow on some of their items.

LAURA H.  |  First Impressions 
No reviews have been submitted for this location.

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