Customer Reviews for Southside Towing & Automotive LLC
(U-Haul Neighborhood Dealer)

52 reviews

1350 S Bridge St   Washington, NC 27889

(252) 362-0119

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 362-0119

1350 S Bridge St
Washington, NC 27889

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service, counter person has pleasant attitude, friendly, no put on, naturial.

ANDRES DAVIS 
Rating:
4.0

Chris was very helpful

Kimberly Williams 
Rating:
5.0

Customer did not leave a comment.

William Van Staalduinen 
Rating:
5.0

Customer did not leave a comment.

patsy Pierce 
Rating:
5.0

Customer did not leave a comment.

KeSean Edwards 
Rating:
4.0

They were busy when I dropped off my truck and could not check me out. They said that they would later and I was worried that this process too would be a giant pain in my @#@ as had the process of finally picking up my truck. But it went well as they finally did check me out later in the day and send a confirmation that everything was clean and done. Amen and goodbye Uhaul

DAVID TEEM 
Rating:
5.0

Customer did not leave a comment.

Michele Harris 
Rating:
5.0

Customer did not leave a comment.

Charles loignon 
Rating:
5.0

The staff made sure to contact us immediately upon learning they would be closing sooner than we anticipated. They also worked with us when we could not locate the key drop. Overall, this was a great location and team.

Racquel Slade 
Rating:
1.0

It took me 45 Mins to locate this business. When I called the guy told me they were closed I tried to explain I had a mobile pickup and hung up on me. This location is very hard to find due to road work in the area. The company needs to have more respect for people if they are going to be a Uhaul dealer.

CHRISTOPHER NEELY 
Rating:
5.0

Great customer service! Owner called to let me know about construction going on, and gave detailed instructions on how to navigate such to get to his site. Very helpful.

Whitney Miller 
Rating:
5.0

Customer did not leave a comment.

Bryan Appleba 
Rating:
4.0

I actually booked the reservation for a different location but U-Haul online changed the pickup location without my knowledge, so I wasted an hour going to the wrong location (where my confirmation email said to go, and then had difficulty getting to the alternate location due to a closed bridge.

Donald Jacobs 
Rating:
5.0

Customer did not leave a comment.

Torrence Purdue 
Rating:
5.0

Customer did not leave a comment.

Dana Nommsen 
Rating:
2.0

Check in took too long and had to keep entering the same info in repeatedly. Would have preferred to do the stuff before I got there. Since it was not a standard Uhal location you should tell renter where the truck will be and where the keys will be located. It took me 45 minutes to get the truck. No signed to direct me when picking up - sitting outside gate that was locked. The first representative was mean and nasty - transferred me when she said she would put me on a brief hold. The second representative was amazing!

Lane Gandee 
Rating:
5.0

Customer did not leave a comment.

LINDER MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Vernon SILVERTHORNE 
Rating:
5.0

No one was there when dropped off but was not a problem. Again, we were told we had one free day because our reservation was changed to a pickup location over an hour away. We should receive a credit for future rental.

Gary Noffke 
Rating:
5.0

Customer did not leave a comment.

Thomas Snyder 
Rating:
4.0

Different location

Christian Flores 
Rating:
5.0

Customer did not leave a comment.

JANICE BANKS 
Rating:
5.0

excellent service

Randy Wynne 
Rating:
1.0

More representatives answering phones hold time is unbelievable 25 minutes.

ron Gooden 
Rating:
5.0

Customer did not leave a comment.

Yonika Spencer 
Rating:
5.0

A little hard to find on maps, but overall a great experience, Kris and staff got me on the road to packing in no time. Ill use this company again in the future if needed.

Steve Cartwright 
Rating:
5.0

Customer did not leave a comment.

BILL KRYSTAN 
Rating:
5.0

Good location

WILLIAM RODGER 
Rating:
5.0

Customer did not leave a comment.

Mark Yates 
Rating:
5.0

Customer did not leave a comment.

Eugene VANDERBURG 
Rating:
5.0

KC Automotive was a great help. Pleasant people. In and out with everything OK.

JONATHAN BRIENZA 
Rating:
1.0

All of my plans were messed up due to uhaul. Extra money was taken and I had to be the one to cover the cost of their poor services.

Rosalind Bond 
Rating:
5.0

Customer did not leave a comment.

Russell Faraldi 
Rating:
4.0

Customer did not leave a comment.

Robert Carbo 
Rating:
5.0

Grease the tracks on trailer door. It was sticking and caused the door to be uneven when pulling down.

KIMBERLY CROCKETT 
Rating:
5.0

No problems

Cyrus Taylor 
Rating:
1.0

I had reserved pick up for the trailer at this dealer as it was open on Sunday. Dealer said "I was lucky to get the trailer because he was not open on Sunday. I/ve told Uhaul that many times." He reassured me I could return the trailer early for a refund of advanced payment. he kindly gave me his cell number to call if he was not open. I called that number to return on Tuesday after 2 days, he said "I/m not open. DOn't leave the trailer outside the locked gate." I found another location to return the trailer and received the refund of payment. I'd recommend staying away from this dealer as hours are unreliable. The dealer himself was ok to deal with in spite of the unreliable hours of business..

hale stephenson 
Rating:
4.0

Customer did not leave a comment.

GARY CARLTON 
Rating:
4.0

When I picked up the trailer, there was broken mirror glass and grass clippings in it. Didn't affect my use of it.

Lawrence McAllister 
Rating:
5.0

I have rented my times from others in the area. This is now my go to place for U-HAUL rentals. Kris is very helpful, friendly and professional. I look forward to doing business again with Kris on all my rental and automotive needs.

Bryan Edmonds 
Rating:
5.0

Nothing, great service

Edward Baldesweiler 
Rating:
5.0

Customer did not leave a comment.

Sharon Buck 
Rating:
1.0

The location was a thrift shop/towing company building in which you walk into an open shop where vehicles are being worked on in front of you along with clothing racks everywhere and no lighting whatsoever was on. There was trash everywhere and it was ran down severely! Then once getting the Paperwork done and taking my money, the worker Then said the truck had a warning light on the dash that was on and that it was associated with the braking system. Then he tried to reassure me that it was “ok & not to worry about it that he uses the trucks and trailers to move things for his business all the time because they don’t have tracking devices on them”!!!! Then told me if I had any issues to call the 800 number not him that he would not help me! I told him I would like to rent the other truck he had that was smaller, but he said to take this truck and call the 800 number when it broke down. Once getting into The truck was NOT OK! It Was not safe to drive and was making all sorts of noises and would not stop when you pressed the brakes! I ended up leaving it parked at Lowe’s hardware over night because I did not feel safe driving it back. There was trash in the rear cargo area of the truck, & cigarette packs, a mtn dew bottle & napkins stuffed in between the seats. After returning the truck, with close to 3/4 tank of gas that when I picked it up the paperwork said it had 8/14ths but it was under a 1/2 tank. Then,... I get back to return the rolling nasty unsafe moving truck to the dump of a location and there is no one there to check the truck back in!!! There was one kid in one room eating, one mechanic in another room and he said just to leave the keys with him and he’d get it to the man that worked there!!! Now I get my updated bill and I AM CHARGED A CLEANING FEEEE??????? WHAT!

Gregory Lovell 
Rating:
5.0

Customer did not leave a comment.

Patrick White 
Rating:
5.0

Customer did not leave a comment.

Bryan Edmonds 
Rating:
5.0

Chris was excellent! Very personable and willing to help.

Earl Strouth 
Rating:
4.0

Drop off should be available at ANY UHaul contractor. This place was almost 30-40 minutes away from my storage unit, who I might add, did NOT allow for the free month of storage as FALSELY ADVERTISED upon making my reservation online. When speaking to the U-Haul representative I inquired about any possible catch to this because there was none mentioned in the fine print. She mentioned it would be only limited to AVAILABILITY, which is totally understandable. The first call I made was to Metts storage in New Bern and they told me the THIRD month was free. U-Haul does NOT make notice of this, and I made the storage facility aware as well. Of course I called and spoke to another representative who repeated to me what I knew of the free month being restricted to availability. She then offered to search for other storage facilities and in doing so, the first one she mentioned was the SAME ONE I’d already called and I told her so. She then tells me it was my own choice to refuse their offer and I tell her, nowhere in U-Haul’s advertisement does it say, “free storage *dependent upon storage facility policy*”.. The offer is extremely misleading and for the representative to tell me it was my own choice to refuse the storage facility’s offer was awfully ballsy of her considering she was about to walk me right back into the same problem anyway. Moving is already expensive and I was kind of counting on that free month because I wasn’t even needing a unit that long and I thought that was the most convenient and appealing part in making the reservation anyway. I was about to cancel after the inconvenience of having to drive out of the way to get the truck as it was, which if I’m not mistaken, I thought you all owed me $50 for THAT inconvenience, but I kept it because that free storage would’ve come in handy. I will make sure NOT to refer anyone I know

Sharese Pugh 
Rating:
3.0

The man that did the contract and hooked up auto transport must HV had a tough day, not not sociable not friendly. I was surprised he charged me $20 to hook up auto transport to my van. I am paraplegic and could not hook up auto transport myself.

Michael Sotak 
Rating:
5.0

nothing Chris was great

HARRY MARTENS 
Rating:
4.0

Good place just hard to find

David Layman 
Rating:
5.0

This facility is an hour away from me but I will return here to rent from now on.

Brett Bohonek 
Rating:
5.0

Ya'll were Great!!!!

Jamie Ivey 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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