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Daniel C.
Customer Reviews for Lively Inn And Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always excellent to deal with, my go to location.
AUTIO B.Great friendly fair service, I always use this location.
AUTIO B.Location was changed for pick up the night before and paper work was ready when I arrived, waited 25 minutes, how every they did help with hook- up because the unit has no jack system to raise it up for hook-up( this should be addressed by UHaul, lifting force required is over 100pounds.
William N.I had to wake up the person at the front desk.
James R.Easy and quick.
Corey F.Was at Motel front desk. Location currently under upgrades so did not comment on cleanliness.
Terry A.It took 35 minutes to do the rental process at the desk-not a joke. He took my credit card 2 times. He spoke poor English and did everything through someone via a cellphone. Then I had to get into the snow to hook up the trailer as he couldn't help much because he was in Flip-Flops in cold northern Ontario in February. I returned the trailer then had to call Uhaul to confirm the return was done because he couldn't confirm it with me. I also learned that the lights on the were broken from someone on my trip. Poor poor service. I will look for another location next time or another way to transport my stuff. Certainly not Uhaul in Lively.
Glen E.Horrible horrible horrible,
Bradley R.Thank You
prazmowski J.After asking several times for a final receipt, none was given. I was told there were not extra charges and I could just leave. Then, I saw a bill to my credit card for extra days which I had previously paid at the rental pick up location, plus I returned the rental two days early on top of that. The folks at the pick up location have help correct the problem. Still waiting for my refund.
Darrel S.Amazing staff very friendly
LOGAN B.