Customer Reviews for Jordan's Auto Glass
(U-Haul Neighborhood Dealer)

123 reviews

64 Columbus Dr   Carbonear, NL A1Y1A4

(709) 596-2712

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(709) 596-2712

64 Columbus Dr
Carbonear, NL A1Y1A4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Fronie Sparkes 
Rating:
1.0

Have the business open was over 30 minutes waiting

Tony Cave 
Rating:
5.0

Customer did not leave a comment.

HEIDI KING 
Rating:
5.0

Customer did not leave a comment.

Kelly Mclean 
Rating:
5.0

Customer did not leave a comment.

Paul Clifford Snelgrove 
Rating:
5.0

Customer did not leave a comment.

TERRY CHAFE 
Rating:
4.0

Customer did not leave a comment.

golden saunders 
Rating:
5.0

Excellent service all- around from Uhaul. Excellent product and staff performance and will use their services again.

Melissa Haley 
Rating:
5.0

Customer did not leave a comment.

clem haley 
Rating:
5.0

Cheaper rental fee

Stephen Haire 
Rating:
5.0

Customer did not leave a comment.

Jim Small 
Rating:
5.0

Customer did not leave a comment.

Chad Crocker 
Rating:
5.0

Customer did not leave a comment.

brian powell 
Rating:
5.0

Customer did not leave a comment.

Bridie OKeefe 
Rating:
5.0

Nothing. Jordan was a great help and a great guy. Highly recommend him.

Jason Hulan 
Rating:
2.0

Truck was not clean inside, full of dust, I ordered the rental in St Johns which is 110Km from Carbonear, I had to drive my vehicle to and from Carbonear and bring the truck back to St Johns where it should have been in the first place, I was given $100 dollars of the cost of rental for gas, that was enough to get the truck to St Johns, I was given nothing for gas in the my vehicle, then when I returned the rental you guys charged me for 39 miles over my allowance, when I was told the mileage would not start until I left St Johns but they charged me from Carbonear, after arguing with Halifax they agreed to reimburse my credit card. Your company should be ashamed of how you treat your customers. I will never use your services again.

Paul Raymond 
Rating:
5.0

Customer did not leave a comment.

todd pike 
Rating:
5.0

Customer did not leave a comment.

TAMMY JOHNSON 
Rating:
5.0

No issues, guy was great !

Jorden Thibodeau 
Rating:
5.0

Once again there was a communication error between U-Haul and the location. I requested to drop the truck off in Carbonear and was told that was fine. When I dropped it off, they were surprised to see me because they had not expected the truck dropped off there. Apparently a different location was listed. I run a company and I know all the details are hard to keep straight all the time but communication needs to be far better for a good customer experience.

Leonard Mullaly 
Rating:
5.0

Customer did not leave a comment.

Dylan Burden 
Rating:
1.0

New dealer

CRAIG BOYDE LUSH 
Rating:
5.0

Customer did not leave a comment.

LLOYD J CLARKE 
Rating:
5.0

Nothing. All good.

Gene Rorke 
Rating:
5.0

Customer did not leave a comment.

John Huggett 
Rating:
5.0

All good

Terry Andrews 
Rating:
5.0

Awesome service Thanks alot guys

Jason Wayne Marche 
Rating:
1.0

My scheduled pick up location did not have my truck. I had to drive 1 hour 15 minutes to the new pick-up location, wait 30 minutes to get my truck, then drive one hour 15 minutes back to my house. I lost 3 hours of valuable packing time. The price adjustment was appreciated but the stress to get the truck loaded in time to leave was high.

Gary Pike 
Rating:
5.0

The guy who called me to discuss my U-Haul pickup gave us misinformation and told us that we would be setup for after-hours pickup and would call with the relevant information, which he never did. He told us that the pickup place was closed and no one would be there When I did speak with him the next morning to he was far from pleasant. None of what he told me was correct. It was an unnecessary stress.

Candice Loveless 
Rating:
5.0

Very professional yet friendly. Thanks for the great service!!!

John Huggett 
Rating:
2.0

My reservation was for a self serve pickup at 7am. When I arrived and started the process in my email, I clicked the option to start my pickup and was greeted with a message that told me that I would have to wait until the store opened at 9am. This significantly impacted my move day along with the fact that I drove 1.5 hours to the pickup location, so I had to wait in the parking lot for 2 hours for the store to open. Do better, u-haul

Chad Langer 
Rating:
5.0

Excellent service

rodney hodder 
Rating:
5.0

Jordan’s professional manor is top rated . I would do business at this site anytime in future.

Christine Power 
Rating:
5.0

Customer did not leave a comment.

larry white 
Rating:
4.0

Make sure trucks are road worthy and tires safe!

Velmer Bessey 
Rating:
5.0

Customer did not leave a comment.

ross jenkins 
Rating:
1.0

The location was okay. The U-haul experience was not. I booked a Conception Bay South location and it was confirmed. Later in the day I received an email stating that I had to go to Carbonear. I travelled 90 minutes to learn that the vehicle was not available. U-haul dispatch then sent me to another location that did not have a vehicle. I had to travel back to Carbonear the next day. 6 hours of travel to try and get a vehicle that was confirmed and was 15 minutes away.

Derek Simmons 
Rating:
4.0

Customer did not leave a comment.

brian wicks 
Rating:
5.0

Customer did not leave a comment.

chad crocker 
Rating:
5.0

Organized lot. Very helpful staff, professional, accommodating, and flexible.

David Diekrup 
Rating:
5.0

Customer did not leave a comment.

Robert Coates 
Rating:
5.0

Very professional

JOHN HUGGETT 
Rating:
5.0

chain broke during the drive and was not sure what would be the best solution. Advanced information would have been great

Jillian Richards 
Rating:
5.0

Nothing

Sherry Kean 
Rating:
5.0

Customer did not leave a comment.

James merrigan 
Rating:
5.0

Very professional. Great to work with!!

JOHN HUGGETT 
Rating:
5.0

Customer did not leave a comment.

DEVON TAYLOR ALV ELLIOTT 
Rating:
3.0

My pick up location and date was not correct from what was stated on my original order. This was not the fault of Jordan’s auto glass. However when I did show up the trailer was not ready. When I got home to start packing my stuff, the trailer was dirty and I had to clean it. That was on me as I should of done and inspection of the inside but I was pressed for time

CRAIG JOHN CONNORS 
Rating:
5.0

Customer did not leave a comment.

Rajesh Menon 
Rating:
4.0

Customer did not leave a comment.

Philip Drover 
Rating:
5.0

None,spoke to U haul representative on phone and dealer at drop off site.Great service.

GREGORY FRANCIS OBRIEN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R MURRIN 
Rating:
2.0

Ensure the vehicle isn’t an hour and half away even though there are several agents 10 minutes away with lots of trucks. Make sure the last person cleans the garbage out, doesn’t smoke in the truck and doesn’t leave mud all over the floors

WENDY HEATHER KAVANAGH 
Rating:
5.0

Customer did not leave a comment.

Raymond Noel 
Rating:
5.0

To have supplies available like the fridge dolly I wanted

ANTHONY M PYE 
Rating:
5.0

It is all good

richard fraser 
Rating:
3.0

Customer did not leave a comment.

marshall drover 
Rating:
5.0

Customer did not leave a comment.

sean gulliver 
Rating:
5.0

Customer did not leave a comment.

robert hussey 
Rating:
5.0

Fantastic service and very helpful staff.

Ben Farrell 
Rating:
5.0

Customer did not leave a comment.

Gerald Bickford 
Rating:
3.0

Not a easy place to contact by phone. Took a while, more often then not, the fax machine would cut in, but finally made contact on morning the truck was to be returned.

Morgans Furniture 
Rating:
5.0

Customer did not leave a comment.

Jeff BLundon 
Rating:
4.0

Customer did not leave a comment.

Adam VARLEY 
Rating:
2.0

Maybe don't release equipment that might fall apart when removing a vehicle from the trailer. The metal catch that keeps the track in place during transport is also used to keep the track in place during loading/offloading, and very nearly caused damage to my car. It would have if I had unloaded on my own at any point, fortunately I did so at the drop-off U-Haul location and someone was available to assist me while I held onto the brake to prevent damage.

Rodney J Winsor 
Rating:
5.0

After some initial confusion over my drop off location. MR Corey Woods of Moncton NB was able to perform above and beyond, to solve my issue. All round, my UHaul experience was enhanced by Mr Woods of Moncton NB.

Jonathan Delmont 
Rating:
3.0

NA

RYAN MARTIN 
Rating:
4.0

Customer did not leave a comment.

Bradley Pollett 
Rating:
1.0

Very poor customer service.No one at location when I arrived to pickup unit and had to wait for half an hour for someone to arrive.Unit was less than half full of gas.

Sean Delaney 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R SNELGROVE 
Rating:
5.0

Customer did not leave a comment.

cheryl battah 
Rating:
4.0

Customer did not leave a comment.

Stuart W Moores 
Rating:
4.0

Customer did not leave a comment.

Michael Halleran 
Rating:
5.0

Customer did not leave a comment.

Robert Oliver 
Rating:
5.0

Not a thing. Jordan was quite helpful and upgraded to the size of truck I needed. He explained everything very clear to me. Great guy. If I ever need a U haul again I know where I am going to get it.

Jason Hulan 
Rating:
4.0

Customer did not leave a comment.

Randy Berkshire 
Rating:
5.0

Customer did not leave a comment.

Larry Decker 
Rating:
5.0

Customer did not leave a comment.

goldie barber 
Rating:
3.0

Customer did not leave a comment.

Tim Fleming 
Rating:
5.0

Customer did not leave a comment.

Greg Noah 
Rating:
3.0

Customer did not leave a comment.

Daryl Genge 
Rating:
3.0

Offer moving aids i.e. boxes, dollies

Lesitta Semigak 
Rating:
5.0

Everything great. Jordan was very accommodating, even with changes in my needs.

tony mccarthy 
Rating:
1.0

Hi, This was my 1st UHAUL experience. I used the online booking website and used the mobile pickup service. I used the pickup service at a location near where I was picking up items for moving. The location was: Jordan's Auto Glass 64 Columbus Dr Carbonear, NL A1Y1A4 I now realize that this is satellite pickup location. When I arrived the business was closed, I don't know if this was due to Covid restrictions, I was there before closing time. I used the mobile pick up service and the steps were good until I got to the KEYCODE option on my phone for the keys. There were no instructions for getting the keys. I started to panic, how do I get keys now? At this time, an employee of Jordan's Auto Glass just happened to stop by the business. I don't know why he came but he saw me so I asked him did he know where the keys were. He said he put them under the seat, but they weren't there. Then he realized he had put keys for a van in place, not for the 26 ft truck I rented. He went and got the keys for me so that was lucky for me. Otherwise I would not have been able to move my mother's belongings to the 2nd location. Also, when I looked in the back expecting to see furniture dolly, utility dolly and furniture pads, there was only the big dolly with the strap. I asked the guy if they had them, he said they don't supply those things. I think it would be good for your website NOT to ask to book items which CAN'T be supplied if my pickup location is a satellite service. I can't imagine how frustrated someone would be if they booked 30 boxes which they NEEDED for the move. Your chat service has refunded me the $20 charge for the items which weren't available. This was a good experience and smooth transaction. The dropoff in St. John's went smoothly although I think you should have a CLEARER policy about not returning extra boxes during the covid period. That was not explicitly told to me when I happened to stop by the St. John's location to get some boxes on my own. The truck itself was fine, no issues with power/speed/handling.

Trevor Chan 
Rating:
5.0

Great customer service

gerard berry 
Rating:
1.0

You need a new dealer out in Carbonear. Jordon is downright rude and only for the fact I really needed a truck, I would have told him where to stick it. He had nerve enough to say, after not having my reservation there, that he had two trucks (smaller and bigger) amd to hurry up and make up my mind because he had s&$@ to do out back with his other business and was too busy to deal with us. This being said, someone walked in off the road and he rented them the smaller one without even ensuring that I actually got a truck. Very unprofessional and rude. I will never go back to this location and I strongly urge others not to go there.

Kayla Hollett 
Rating:
5.0

Great job. Keep it up.

Ches Hall 
Rating:
1.0

Not very professional

Roxann White 
Rating:
5.0

Customer did not leave a comment.

augustine Prowse 
Rating:
5.0

Customer did not leave a comment.

Janet Martin 
Rating:
3.0

I cannot comment on the location as the business was not open when I dropped off my rental.

Stephenie Crane 
Rating:
1.0

I Rented a 26 Foot truck from Jordin's auto glass location, Carbonear NL. On the 16 of January 2020. I'm sure you all know about the huge storm we had! The truck was stuck in my driveway and would not move as the tires were bald! I called U-haul and asked me to take pictures of the the truck and send it to them. They got back to me on the 22nd of January and said there was not a towing company would touch it as the roads were to bad and narrow. They then told me that i would not be billed for the truck becuase of the storm and road conditions. I then told them that i needed this truck to get the rest of my belongings as i had to make the second trip. so they rented a 15 foot truck to me, to be picked up at the same location as first on the 24th of January 2020. at 4:45 pm, when we showed up the store was not opened,, the keys were left in the ignition, fuel was below "E" and bearly made it to the gas station!, we had to get hot water and poor over the back door to get it open, (took us 30 min to get it open) When we did it was full of snow, we then had to clear that out! (very un-acceptable ). As well no written contract. So we load it up bring our belongings to our new place , and sure and behold this truck is stuck spinning tires and not moving as well, they we more bald then the first truck. We called about this and was told that when they get a chance they will get them towed out. After telling us that we would not be charged for these days , we got a bill for over 1000.00 , Not happy and will not use uhaul again! There trucks are form the us (down south) But if they want to rent them up north then they should have winter tires, not all summer steer tires all around! Now they are trying to charge us with the towing fee! (NOTE) " our car and other trucks have no problem accessing our driveway.

Heather Malone 
Rating:
2.0

Jordan didn’t want to take the truck and wasn’t very helpful

Ross G Cluney 
Rating:
3.0

Customer did not leave a comment.

Jason Guy 
Rating:
5.0

good service has always

EDWIN HOWARD SMITH 
Rating:
2.0

Could use a refresher course in personal MANNERS ! not very professional when dealing with the public from what I witnessed.

Anthony Butt 
Rating:
3.0

They were more focused on their glass business than uhaul customers. This trailer came off the hitch causing the tongue to go under the trailer than the trailer was pushing the truck. We almost went over an embankment, good thing he was an experienced driver or we would not be here.

Gary Oliver 
Rating:
5.0

Customer did not leave a comment.

GARY KING 
Rating:
5.0

Customer did not leave a comment.

Tanner Coombs 
Rating:
3.0

Drop off was a Sat. Business was closed. Key drop box was busted open and I couldn't leave the key. I tracked down family member of business owner and dropped the key off. Not good.

Judy Morgan 
No reviews have been submitted for this location.

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