Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)

327 reviews

1020 Neil Dr   Jonesboro, AR 72401

(870) 932-2598

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 932-2598

1020 Neil Dr
Jonesboro, AR 72401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I used the storage and trucks and both were fantastic. Thank you to the staff for keeping my things safe until I was able to come back for them. Thank you for giving us a safe vehicle to move it in.

Felicia Harris 
Rating:
5.0

This location was excellent. The lady who text me in for this awesome. Excellent customer service. Easy transaction. When I've gone to the other location on red wolf, it's been nothing but a headache and I've ended up not renting. I will come back to this location every time. I will recommend this location

Tracy Midkiff 
Rating:
5.0

Everything was super great!

mildred alcorn 
Rating:
5.0

Very friendly people. Highly recommended.

Roderick Meeker 
Rating:
5.0

The staff here is awesome. The gravel has some pretty serious potholes and needs to be graded. But, overall the facility looked clean and well kept.

Myrddin Hill 
Rating:
5.0

Nothing, my visit was the MOST pleasant interaction I have ever had at a uhaul. Jessica was sooo helpful and I am so grateful. She should be training staff at uhaul. She was pleasant, helpful and it was an awesome experience. I will recommend this store to everyone! Ty Jessica!

Annetta Nelson 
Rating:
4.0

Customer did not leave a comment.

Allen Crisp 
Rating:
5.0

Customer did not leave a comment.

Tyler Crump 
Rating:
5.0

Customer did not leave a comment.

ashley williams 
Rating:
1.0

Manager was a total bitch.

Sandra Dailing 
Rating:
5.0

Customer did not leave a comment.

Gabriel Morales 
Rating:
5.0

More customer service employees during peak times

Bobby Smith 
Rating:
5.0

Customer did not leave a comment.

Danny Tucker 
Rating:
5.0

Customer did not leave a comment.

Deborah Thompson 
Rating:
5.0

Customer did not leave a comment.

evelynn ollaway 
Rating:
5.0

Customer did not leave a comment.

Jesse Droughn 
Rating:
5.0

Customer did not leave a comment.

Tracy Wright 
Rating:
5.0

Customer did not leave a comment.

devin williams 
Rating:
5.0

Customer did not leave a comment.

Zachary Huckabee 
Rating:
5.0

Customer did not leave a comment.

brenda philips 
Rating:
5.0

Staff friendly and knowledgeable was explained everything will use again blond girl and brunette very professional sorry forgot there names

Richard Bodnar 
Rating:
4.0

Everything was very acceptable. Staff were friendly; the truck was clean and ready to load. No complaints.

JIM ESSMAN 
Rating:
4.0

Customer did not leave a comment.

KYLE PIERI 
Rating:
5.0

Customer did not leave a comment.

Carl Ward 
Rating:
4.0

Customer did not leave a comment.

MISTY BENNETT 
Rating:
5.0

Customer did not leave a comment.

Terri Johnston 
Rating:
1.0

The blonde haired lady’s was rude!! She actually busted out the door and followed me to my vehicle as if she were going to attack me. I have filed a report over the phone. I was late. I called to let her know and she was very rude and told me to come now so I was unable to put gas back in the truck. When I arrived I dropped the key in the box as she instructed. She walked outside and shouted “Hey, aren’t you gonna check it in?” I started to do so but she began asking about my personal business and why I was late in which I do not believe is any of her business. She asked me to leave the property and followed me as I did in a manner that made me feel unsafe so I began recording the situation. She stopped walking when I began recording. This lady acted very unprofessional and made the situation almost personal. She treated me as if it were HER vehicle I was bringing back late and without gas. Even at that no one should be treated the way I was. And yes I lashed back with words after being treated so poorly. But someone like her with a temper that short and intense SHOULD NOT be working so where she has to interact with people. I have yet to receive and email or phone call back in regards to what is going to be done about this nor have I received a statement for what I owe for gas and or late charge

Angela Forbis 
Rating:
5.0

Customer did not leave a comment.

Stacie Watson 
Rating:
5.0

Customer did not leave a comment.

William rupard 
Rating:
1.0

I tried to turn truck back in on web site on my son’s phone it would not let me sent a code to my phone which I had left at home so when I got back to my phone I tried to trun it in and because I was 8 miles from location it would not let me turn it in so they told me I would be charged a $20.00 late fee know one told me you had to be right there I think it sucks because I tried to trun it back in and it would not let me I rented here before and never had any trouble but if this is how it’s going to be when I tried to trun it in and it would not let me I will not rent here again.

Nick Tate 
Rating:
5.0

Customer did not leave a comment.

Tommie Sturch 
Rating:
1.0

Had a blow out on the trailer, say on the side of the road about 2 hours, damaged the car and the ladies Bianca and Jessica were talking about me on there personal phone after I asked for a refund, worst customer service ever!!! I wouldn’t recommend the Neil St location in Jonesboro to no one at all, the agent that I called from the 1-800 number was pleasant but those 2 were “who they were”

Michael Brown 
Rating:
5.0

Great experience, Easy, fabulous help/service at the Haul desk.. Will use again.

Cheryl Crisler 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jones 
Rating:
5.0

The Lady who helped us was great! Kudos👍🤗

Dewayne Johnson 
Rating:
5.0

I always have a good experience here. They make sure to explain the rules and always so nice. I have recommended this U Haul to friends.

KATRINA DEES 
Rating:
5.0

Customer did not leave a comment.

Rhonda Williams 
Rating:
5.0

Great service!

charles surgener 
Rating:
3.0

It was closed when I returned the truck.

Jordan Nelson 
Rating:
5.0

Customer did not leave a comment.

kevin rorick 
Rating:
5.0

Thank you. I was impressed. Friendly courteous, thoughtful, efficient service. Greatly appreciated n very refreshing these days

george sullivan 
Rating:
5.0

Customer did not leave a comment.

Mitchell blackwood 
Rating:
3.0

Customer did not leave a comment.

JASON PETERS 
Rating:
5.0

Customer did not leave a comment.

Dianna Macraney 
Rating:
5.0

Customer did not leave a comment.

ERRICKA MARSHALL 
Rating:
5.0

Ms. Bianca made everything go very smooth. She was very friendly ! I was in and out within 5 minutes ! Most definitely recommend this location.

Karina Hurtado 
Rating:
5.0

The lady who helped me ( Bianca , I believe) was very helpful The trailer I used probably needs a couple of new tires. The tires were down to the wear indicators.

James Stogsdill 
Rating:
5.0

Customer did not leave a comment.

Tina Townsley 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN STAYER 
Rating:
4.0

Customer did not leave a comment.

Chanc Rainey 
Rating:
3.0

She said that my location was left open. So I could drop off to the closest store. Ended up going over my mileage because the store was in the middle of nowhere

Wendy Solis 
Rating:
5.0

Customer did not leave a comment.

Abas Abagodu 
Rating:
5.0

Customer did not leave a comment.

Dale Fierge 
Rating:
5.0

Do whatever it takes to keep somebody as happy, smiling, pleasant and helpful as the gal at this location! You should probably give her a raise.

Charles Osment 
Rating:
5.0

Love the folks at this location!

Mike Jones 
Rating:
5.0

Customer did not leave a comment.

Wendy Gentry 
Rating:
5.0

I was more than satisfied with this location. The lady you have there is so personable. She has a wonderful work ethic.

Linda Allen 
Rating:
5.0

Put in metal clips to hook cargo straps to. You can't strap anything down, to hold in place.

RONNIE SMITH 
Rating:
5.0

Customer did not leave a comment.

Rosdalesha Greer 
Rating:
5.0

Front office lady was GREAT!

Mike Jones 
Rating:
1.0

Remove Bianca as an employee she would not listen to the customer. Overcharged my bank account almost $200.00 not to mention overdraft fee on two of my other bills.

Michele Stabbs 
Rating:
5.0

Customer did not leave a comment.

Stephen Watts 
Rating:
5.0

Customer did not leave a comment.

Mark Ward 
Rating:
5.0

Friendly and courteous service.

Michael Pullem 
Rating:
5.0

Customer did not leave a comment.

William Chapman 
Rating:
5.0

Great Service and convenient! Employees are great!

Mark Ward 
Rating:
5.0

Customer did not leave a comment.

Restore Addictio Recovery 
Rating:
5.0

Reserved a truck. Picked it up on day and time it was reserved for. Quick in and out, and they were very helpful. Bianca did a great Job.

HOYT SMART 
Rating:
5.0

Nothing at all. Staff worked with us. Great experience. I would highly recommend this uhaul rental group to anyone in the US Great bunch of folks.

kenny Vangilder 
Rating:
5.0

Customer did not leave a comment.

Elaine Russell 
Rating:
1.0

Stop charging so much they said we would get money back on our card if we had it returned by or before 3 and we would receive money back on our card but nothing came back to us instead they wanted more money I don't understand it

NICHOLAS GARRETT 
Rating:
4.0

Customer did not leave a comment.

Blake Bennett 
Rating:
5.0

Customer did not leave a comment.

LLoyd brooks 
Rating:
5.0

Customer did not leave a comment.

Jennifer Stephenson 
Rating:
5.0

I had a great experience as a first time uhaul user. Made the move alot easier! Great customer service as well. Would definitely recommend to anyone needing to move.

Scott Milburn 
Rating:
5.0

Customer did not leave a comment.

Candace Stanley 
Rating:
5.0

Customer did not leave a comment.

Joseph Nelson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cook 
Rating:
5.0

Customer did not leave a comment.

Kellye Brown 
Rating:
5.0

Customer did not leave a comment.

Joel Whipple 
Rating:
3.0

Customer did not leave a comment.

Kenneth Vilcek 
Rating:
5.0

Nothing.

STACY GREEN 
Rating:
5.0

Customer did not leave a comment.

Brandon Thrasher 
Rating:
5.0

Very good service. Highly recommend.

RICKEY ROOK 
Rating:
3.0

Customer did not leave a comment.

Sarah Isals 
Rating:
3.0

I can't get a hold of customer service and the online app is saying I don't have a rental out. So I can't give the keys back because it's after hours

Gary Rose 
Rating:
5.0

Customer did not leave a comment.

Nathan Lawson 
Rating:
5.0

The associates (both young females) were very knowledgeable and super friendly. Thank you for such great service.

Ronda Watts 
Rating:
5.0

Customer did not leave a comment.

JODY SCHROEDER 
Rating:
5.0

Give Brittney a raise!! She was such a sweetheart!! She is a very hard worker and she helped me get all loaded up!

Hurley Davis 
Rating:
4.0

Customer did not leave a comment.

Raymond Troost 
Rating:
4.0

The roof on my truck leaked and soaked several pieces of my furniture. You could see where the roof had been repaired with silicone, but it still was leaking.

Jay Murphree 
Rating:
5.0

Customer did not leave a comment.

roger coy 
Rating:
5.0

Customer did not leave a comment.

TERESA OSHODI 
Rating:
5.0

Customer did not leave a comment.

Thad Seyl 
Rating:
5.0

Everyone was helpful and courteous.

MARIA MENDOZA 
Rating:
5.0

She was awesome!! Great customer service

BRIAN SMITH 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA DYE 
Rating:
5.0

Customer did not leave a comment.

STEVEN BENESCH 
Rating:
5.0

The girl that helped me at the uhaul store was amazing very personable and sweet.

Paige Chaisson 
No reviews have been submitted for this location.

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