I used the storage and trucks and both were fantastic. Thank you to the staff for keeping my things safe until I was able to come back for them. Thank you for giving us a safe vehicle to move it in.
Felicia Harris
Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was excellent. The lady who text me in for this awesome. Excellent customer service. Easy transaction. When I've gone to the other location on red wolf, it's been nothing but a headache and I've ended up not renting. I will come back to this location every time. I will recommend this location
Tracy MidkiffEverything was super great!
mildred alcornVery friendly people. Highly recommended.
Roderick MeekerThe staff here is awesome. The gravel has some pretty serious potholes and needs to be graded. But, overall the facility looked clean and well kept.
Myrddin HillNothing, my visit was the MOST pleasant interaction I have ever had at a uhaul. Jessica was sooo helpful and I am so grateful. She should be training staff at uhaul. She was pleasant, helpful and it was an awesome experience. I will recommend this store to everyone! Ty Jessica!
Annetta NelsonManager was a total bitch.
Sandra DailingMore customer service employees during peak times
Bobby SmithStaff friendly and knowledgeable was explained everything will use again blond girl and brunette very professional sorry forgot there names
Richard BodnarEverything was very acceptable. Staff were friendly; the truck was clean and ready to load. No complaints.
JIM ESSMANThe blonde haired lady’s was rude!! She actually busted out the door and followed me to my vehicle as if she were going to attack me. I have filed a report over the phone. I was late. I called to let her know and she was very rude and told me to come now so I was unable to put gas back in the truck. When I arrived I dropped the key in the box as she instructed. She walked outside and shouted “Hey, aren’t you gonna check it in?” I started to do so but she began asking about my personal business and why I was late in which I do not believe is any of her business. She asked me to leave the property and followed me as I did in a manner that made me feel unsafe so I began recording the situation. She stopped walking when I began recording. This lady acted very unprofessional and made the situation almost personal. She treated me as if it were HER vehicle I was bringing back late and without gas. Even at that no one should be treated the way I was. And yes I lashed back with words after being treated so poorly. But someone like her with a temper that short and intense SHOULD NOT be working so where she has to interact with people. I have yet to receive and email or phone call back in regards to what is going to be done about this nor have I received a statement for what I owe for gas and or late charge
Angela ForbisI tried to turn truck back in on web site on my son’s phone it would not let me sent a code to my phone which I had left at home so when I got back to my phone I tried to trun it in and because I was 8 miles from location it would not let me turn it in so they told me I would be charged a $20.00 late fee know one told me you had to be right there I think it sucks because I tried to trun it back in and it would not let me I rented here before and never had any trouble but if this is how it’s going to be when I tried to trun it in and it would not let me I will not rent here again.
Nick TateHad a blow out on the trailer, say on the side of the road about 2 hours, damaged the car and the ladies Bianca and Jessica were talking about me on there personal phone after I asked for a refund, worst customer service ever!!! I wouldn’t recommend the Neil St location in Jonesboro to no one at all, the agent that I called from the 1-800 number was pleasant but those 2 were “who they were”
Michael BrownGreat experience, Easy, fabulous help/service at the Haul desk.. Will use again.
Cheryl CrislerThe Lady who helped us was great! Kudos👍🤗
Dewayne JohnsonI always have a good experience here. They make sure to explain the rules and always so nice. I have recommended this U Haul to friends.
KATRINA DEESGreat service!
charles surgenerIt was closed when I returned the truck.
Jordan NelsonThank you. I was impressed. Friendly courteous, thoughtful, efficient service. Greatly appreciated n very refreshing these days
george sullivanMs. Bianca made everything go very smooth. She was very friendly ! I was in and out within 5 minutes ! Most definitely recommend this location.
Karina HurtadoThe lady who helped me ( Bianca , I believe) was very helpful The trailer I used probably needs a couple of new tires. The tires were down to the wear indicators.
James StogsdillShe said that my location was left open. So I could drop off to the closest store. Ended up going over my mileage because the store was in the middle of nowhere
Wendy SolisDo whatever it takes to keep somebody as happy, smiling, pleasant and helpful as the gal at this location! You should probably give her a raise.
Charles OsmentLove the folks at this location!
Mike JonesI was more than satisfied with this location. The lady you have there is so personable. She has a wonderful work ethic.
Linda AllenPut in metal clips to hook cargo straps to. You can't strap anything down, to hold in place.
RONNIE SMITHFront office lady was GREAT!
Mike JonesRemove Bianca as an employee she would not listen to the customer. Overcharged my bank account almost $200.00 not to mention overdraft fee on two of my other bills.
Michele StabbsFriendly and courteous service.
Michael PullemGreat Service and convenient! Employees are great!
Mark WardReserved a truck. Picked it up on day and time it was reserved for. Quick in and out, and they were very helpful. Bianca did a great Job.
HOYT SMARTNothing at all. Staff worked with us. Great experience. I would highly recommend this uhaul rental group to anyone in the US Great bunch of folks.
kenny VangilderStop charging so much they said we would get money back on our card if we had it returned by or before 3 and we would receive money back on our card but nothing came back to us instead they wanted more money I don't understand it
NICHOLAS GARRETTI had a great experience as a first time uhaul user. Made the move alot easier! Great customer service as well. Would definitely recommend to anyone needing to move.
Scott MilburnNothing.
STACY GREENVery good service. Highly recommend.
RICKEY ROOKI can't get a hold of customer service and the online app is saying I don't have a rental out. So I can't give the keys back because it's after hours
Gary RoseThe associates (both young females) were very knowledgeable and super friendly. Thank you for such great service.
Ronda WattsGive Brittney a raise!! She was such a sweetheart!! She is a very hard worker and she helped me get all loaded up!
Hurley DavisThe roof on my truck leaked and soaked several pieces of my furniture. You could see where the roof had been repaired with silicone, but it still was leaking.
Jay MurphreeEveryone was helpful and courteous.
MARIA MENDOZAShe was awesome!! Great customer service
BRIAN SMITHThe girl that helped me at the uhaul store was amazing very personable and sweet.
Paige Chaisson