Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)

325 reviews

1020 Neil Dr   Jonesboro, AR 72401

(870) 932-2598

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 932-2598

1020 Neil Dr
Jonesboro, AR 72401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was super great!

mildred A. 
Rating:
5.0

Very friendly people. Highly recommended.

Roderick M. 
Rating:
5.0

The staff here is awesome. The gravel has some pretty serious potholes and needs to be graded. But, overall the facility looked clean and well kept.

Myrddin H. 
Rating:
5.0

Nothing, my visit was the MOST pleasant interaction I have ever had at a uhaul. Jessica was sooo helpful and I am so grateful. She should be training staff at uhaul. She was pleasant, helpful and it was an awesome experience. I will recommend this store to everyone! Ty Jessica!

Annetta N. 
Rating:
4.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

ashley W. 
Rating:
1.0

Manager was a total bitch.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

More customer service employees during peak times

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

Customer did not leave a comment.

evelynn O. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

devin W. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
5.0

Staff friendly and knowledgeable was explained everything will use again blond girl and brunette very professional sorry forgot there names

Richard B. 
Rating:
4.0

Everything was very acceptable. Staff were friendly; the truck was clean and ready to load. No complaints.

JIM E. 
Rating:
4.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
4.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

Terri J. 
Rating:
1.0

The blonde haired lady's was rude!! She actually busted out the door and followed me to my vehicle as if she were going to attack me. I have filed a report over the phone. I was late. I called to let her know and she was very rude and told me to come now so I was unable to put gas back in the truck. When I arrived I dropped the key in the box as she instructed. She walked outside and shouted “Hey, aren't you gonna check it in?” I started to do so but she began asking about my personal business and why I was late in which I do not believe is any of her business. She asked me to leave the property and followed me as I did in a manner that made me feel unsafe so I began recording the situation. She stopped walking when I began recording. This lady acted very unprofessional and made the situation almost personal. She treated me as if it were HER vehicle I was bringing back late and without gas. Even at that no one should be treated the way I was. And yes I lashed back with words after being treated so poorly. But someone like her with a temper that short and intense SHOULD NOT be working so where she has to interact with people. I have yet to receive and email or phone call back in regards to what is going to be done about this nor have I received a statement for what I owe for gas and or late charge

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Stacie W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
1.0

I tried to turn truck back in on web site on my son's phone it would not let me sent a code to my phone which I had left at home so when I got back to my phone I tried to trun it in and because I was 8 miles from location it would not let me turn it in so they told me I would be charged a $20.00 late fee know one told me you had to be right there I think it sucks because I tried to trun it back in and it would not let me I rented here before and never had any trouble but if this is how it's going to be when I tried to trun it in and it would not let me I will not rent here again.

Nick T. 
Rating:
5.0

Customer did not leave a comment.

Tommie S. 
Rating:
1.0

Had a blow out on the trailer, say on the side of the road about 2 hours, damaged the car and the ladies Bianca and Jessica were talking about me on there personal phone after I asked for a refund, worst customer service ever!!! I wouldn't recommend the Neil St location in Jonesboro to no one at all, the agent that I called from the 1-800 number was pleasant but those 2 were “who they were”

Michael B. 
Rating:
5.0

Great experience, Easy, fabulous help/service at the Haul desk.. Will use again.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

The Lady who helped us was great! Kudos👍🤗

Dewayne J. 
Rating:
5.0

I always have a good experience here. They make sure to explain the rules and always so nice. I have recommended this U Haul to friends.

KATRINA D. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Great service!

charles S. 
Rating:
3.0

It was closed when I returned the truck.

Jordan N. 
Rating:
5.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Thank you. I was impressed. Friendly courteous, thoughtful, efficient service. Greatly appreciated n very refreshing these days

george S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
3.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

ERRICKA M. 
Rating:
5.0

Ms. Bianca made everything go very smooth. She was very friendly ! I was in and out within 5 minutes ! Most definitely recommend this location.

Karina H. 
Rating:
5.0

The lady who helped me ( Bianca , I believe) was very helpful The trailer I used probably needs a couple of new tires. The tires were down to the wear indicators.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tina T. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
4.0

Customer did not leave a comment.

Chanc R. 
Rating:
3.0

She said that my location was left open. So I could drop off to the closest store. Ended up going over my mileage because the store was in the middle of nowhere

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Abas A. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Do whatever it takes to keep somebody as happy, smiling, pleasant and helpful as the gal at this location! You should probably give her a raise.

Charles O. 
Rating:
5.0

Love the folks at this location!

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
5.0

I was more than satisfied with this location. The lady you have there is so personable. She has a wonderful work ethic.

Linda A. 
Rating:
5.0

Put in metal clips to hook cargo straps to. You can't strap anything down, to hold in place.

RONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Rosdalesha G. 
Rating:
5.0

Front office lady was GREAT!

Mike J. 
Rating:
1.0

Remove Bianca as an employee she would not listen to the customer. Overcharged my bank account almost $200.00 not to mention overdraft fee on two of my other bills.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Friendly and courteous service.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great Service and convenient! Employees are great!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Restore Addictio R. 
Rating:
5.0

Reserved a truck. Picked it up on day and time it was reserved for. Quick in and out, and they were very helpful. Bianca did a great Job.

HOYT S. 
Rating:
5.0

Nothing at all. Staff worked with us. Great experience. I would highly recommend this uhaul rental group to anyone in the US Great bunch of folks.

kenny V. 
Rating:
5.0

Customer did not leave a comment.

Elaine R. 
Rating:
1.0

Stop charging so much they said we would get money back on our card if we had it returned by or before 3 and we would receive money back on our card but nothing came back to us instead they wanted more money I don't understand it

NICHOLAS G. 
Rating:
4.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Customer did not leave a comment.

LLoyd B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

I had a great experience as a first time uhaul user. Made the move alot easier! Great customer service as well. Would definitely recommend to anyone needing to move.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Kellye B. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Nothing.

STACY G. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Very good service. Highly recommend.

RICKEY R. 
Rating:
3.0

Customer did not leave a comment.

Sarah I. 
Rating:
3.0

I can't get a hold of customer service and the online app is saying I don't have a rental out. So I can't give the keys back because it's after hours

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

The associates (both young females) were very knowledgeable and super friendly. Thank you for such great service.

Ronda W. 
Rating:
5.0

Customer did not leave a comment.

JODY S. 
Rating:
5.0

Give Brittney a raise!! She was such a sweetheart!! She is a very hard worker and she helped me get all loaded up!

Hurley D. 
Rating:
4.0

Customer did not leave a comment.

Raymond T. 
Rating:
4.0

The roof on my truck leaked and soaked several pieces of my furniture. You could see where the roof had been repaired with silicone, but it still was leaking.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

roger C. 
Rating:
5.0

Customer did not leave a comment.

TERESA O. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
5.0

Everyone was helpful and courteous.

MARIA M. 
Rating:
5.0

She was awesome!! Great customer service

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The girl that helped me at the uhaul store was amazing very personable and sweet.

Paige C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Pricing was a little high but other than that customer service was good. Also the employee working that day was absolutely fantastic. Very sweet and helpful. You should give her a raise!

DEVIN G. 
No reviews have been submitted for this location.

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