Customer Reviews for Johnsons Home & Garden
(U-Haul Neighborhood Dealer)

544 reviews

130 Power Dr   Pikeville, KY 41501
(at US 23)

(606) 432-4663

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(606) 432-4663

130 Power Dr
Pikeville, KY 41501
(at US 23)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8:30 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DENNIS SCOTT 
Rating:
5.0

Customer did not leave a comment.

JUSTIN TURNER 
Rating:
3.0

Employee seemed irritated and asked for the uhual keys and snatched them from my hand right after I handed him the uhual documents. Store location had an overpowering odor from their side business they run at the same store front.

Kyle Trujillo 
Rating:
5.0

Always great service at this dealer !!

Jeff Branham 
Rating:
5.0

Mr. Johnson is great to work with.

Robert Smith 
Rating:
5.0

Mike Johnson, the owner is top of the line.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Jacob Barber 
Rating:
5.0

Customer did not leave a comment.

martin slone 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

hunter varney 
Rating:
5.0

Always helpful!

Mike JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hunt 
Rating:
5.0

Customer did not leave a comment.

William Fannin 
Rating:
3.0

It took me 45 minutes to get the truck. There was no one available to get the gate open. Called uhaul three times to get connected to get the code. Truck was parked awkwardly and was hard to get out. The truck was dirty (isent pictures)

Anwar Raja Hasnain 
Rating:
5.0

Customer did not leave a comment.

Timothy Bentley 
Rating:
5.0

Customer did not leave a comment.

Trey Lecik 
Rating:
5.0

Always great service at Johnson’s!

Jeff Branham 
Rating:
5.0

Smooth transaction. Rented the 9' van.. it was perfect. drove excellent! Had backup camera! I do wish more locations had access to the vans.. I had to drive over an hour to rent this. and then return it back there.

Abbey Hamblin 
Rating:
5.0

Customer did not leave a comment.

JAMES LESTER 
Rating:
4.0

Customer did not leave a comment.

Dale Crisman 
Rating:
5.0

Easy Rental

Dennis Meade 
Rating:
5.0

It was a good experience

Phillip Layne 
Rating:
5.0

Customer did not leave a comment.

JAMES LESTER 
Rating:
5.0

Customer did not leave a comment.

Corey Hall 
Rating:
3.0

Not the most friendly customer service rep but got the job done. Won’t win any hospitality points but if you need a uhaul this place will do.

KEVIN LOWRIE 
Rating:
5.0

The guy was nice and professional . Very helpful

eric fleming 
Rating:
5.0

Customer did not leave a comment.

Jack Burchett 
Rating:
5.0

Really nic & helpful

suzanne stumbo 
Rating:
1.0

Customer did not leave a comment.

Benjamin Childers 
Rating:
3.0

Customer did not leave a comment.

Bradley Danner 
Rating:
5.0

It was all great

Chrystal King 
Rating:
5.0

Customer did not leave a comment.

Elissa Smith 
Rating:
5.0

Nothing great experience

matthew larson 
Rating:
5.0

Customer did not leave a comment.

dale lynch 
Rating:
5.0

Hook up to my vehicle was quick and professional. Highly recommend using this dealer for your rental needs.

tom andesron 
Rating:
5.0

Not a thing, very nice dealer

Marie Pyle 
Rating:
5.0

Customer did not leave a comment.

Alan Belcher 
Rating:
5.0

Customer did not leave a comment.

jordan johnson 
Rating:
5.0

Customer did not leave a comment.

Courtney Johnson 
Rating:
3.0

Customer did not leave a comment.

Jeff Damron 
Rating:
5.0

Customer did not leave a comment.

Kens Towing 
Rating:
5.0

Customer did not leave a comment.

Chrystal King 
Rating:
5.0

Great service

billy slone 
Rating:
3.0

Experience was a complete nightmare. Talked to at least 6 different customer service representatives got hung up on every time

Kathy Tackett 
Rating:
5.0

Was so pleased with how smoothly the process of scheduling and picking up the Uhaul truck was.

david Johnson 
Rating:
3.0

The gentleman at Johnson’s was quite rude. We will never rent there again.

Keith Damron 
Rating:
5.0

Customer did not leave a comment.

Coy Shepherd 
Rating:
5.0

Customer did not leave a comment.

Pamila Cochran 
Rating:
5.0

Customer did not leave a comment.

William Fannin 
Rating:
5.0

Great service as always.

Jeff Branham 
Rating:
5.0

Customer did not leave a comment.

JOHN JOHNSON 
Rating:
1.0

Rude condesending shovenistic. Never again. Terrible start to a hard day!!!

David Pruitt 
Rating:
4.0

Check all tires before putting a family on the road. That screw in the tire could of been bad. But, the situation was handled. Called to extend my time with the truck, was denied. Was told I couldn’t keep the truck longer, I had to return it.

Sam Parton 
Rating:
5.0

Great service. Highly recommened.

Jeff Branham 
Rating:
5.0

Customer did not leave a comment.

Scott Holbrook 
Rating:
5.0

Customer did not leave a comment.

pam scott 
Rating:
5.0

Always great service and trucks!

Jeff Branham 
Rating:
3.0

This particular truck had the "check engine" light on when I picked it up. I suspect the previous renter had put E-85 gas in it as it ran very rough. I added 1/2 tank of E-87 and it ran better. However, when renting a UHaul to move more than 300 miles, one really does not want to see a check engine light lit up. The inside of the windshield had water spots as if it had been sprayed with a water hose - on the inside of the cab. This suspicion was backed up when my wife went to climb into the cab and reached for the inside grip to help pull herself up and found it was full of water.

Willard Knipp 
Rating:
5.0

Customer did not leave a comment.

Mike JOHNSON 
Rating:
5.0

Customer did not leave a comment.

KANTHI CHANDRASHEKAR 
Rating:
4.0

It went well, both pick up and return.

Darwin Kysor 
Rating:
5.0

Always great service and equipment! Highly recommended.

Jeff Branham 
Rating:
5.0

Customer did not leave a comment.

Jack Burchett 
Rating:
5.0

Customer did not leave a comment.

Jack Burchett 
Rating:
5.0

Customer did not leave a comment.

Joseph Roesch 
Rating:
5.0

Very efficient service. Friendly customer service.

James Wells 
Rating:
4.0

Customer did not leave a comment.

JILLIAN REED 
Rating:
5.0

Customer did not leave a comment.

SHERRY JOHNSON 
Rating:
5.0

Always great service !

Jeff Branham 
Rating:
5.0

Always wonderful service and equipment!! Highly recommend.

Jeff Branham 
Rating:
4.0

I would recommend this location again, but it would be nice if the man in charge down there was just a little bit nicer. He was actually kind of rude

Nicole Shrader 
Rating:
5.0

Service was great

JAMES LESTER 
Rating:
5.0

Customer did not leave a comment.

MARK WALKER 
Rating:
5.0

Customer did not leave a comment.

SHAWN HUNT 
Rating:
5.0

This guy does a great job he checks everything and answers all my questions makes sure you have a safe trip

GERALD CUNNINGHAM 
Rating:
3.0

Customer did not leave a comment.

ALIAH MANGLONA 
Rating:
5.0

Don’t change !

RICHARD ELLIS 
Rating:
5.0

Customer did not leave a comment.

CARMELIA CASTLE 
Rating:
5.0

Customer did not leave a comment.

JESSICA HALL 
Rating:
5.0

Customer did not leave a comment.

FRANCES STANLEY 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL KEENE 
Rating:
1.0

Went in at 11:45 to drop my uhaul and trailer went in. People where rude told me I had to do self check in bc they already shut the ubaul computer down. So I went outside they locked the door behind me they don't close till noon.

Elizabeth Ratliff 
Rating:
5.0

Customer did not leave a comment.

CHASE CHANEY 
Rating:
5.0

Customer did not leave a comment.

michele hughes 
Rating:
3.0

Customer did not leave a comment.

Timothy S Ward 
Rating:
5.0

Customer did not leave a comment.

CLYDE BENTLEY 
Rating:
5.0

Customer did not leave a comment.

VERNON COLEMAN 
Rating:
2.0

Dropped off after hours. So there wasn’t any interaction with anyone regarding the rental. Cannot judge the look of the location for the same reason. I can say that there was not any directions posted on the door directing where to park, drop keys, or how to conduct what needed to happen after hours. Thankfully we noticed the small key drop box on a truck in the parking lot 50’ away from the door. Dropped keys in there & attempted to checkout online. Ended up having to call, which the waits are atrocious. Once a human answered, it was a speedy process.

TAMARA FRANCES FOSTER 
Rating:
1.0

Customer did not leave a comment.

SAMANTHALEIGHANN HALL 
Rating:
5.0

The owner of the business is amazing and nice. Very helpful.

Robert Gooslin 
Rating:
5.0

Customer did not leave a comment.

PAMELA SMITH 
Rating:
5.0

Great service every time. Highly recommended!

Jeff Branham 
Rating:
5.0

Excellent service as always! Above and beyond as this was a last-minute after-hours rental. Thanks again Mike Johnson.

DONALD BOWLING 
Rating:
5.0

Mike was great,

MATT PINION 
Rating:
5.0

Customer did not leave a comment.

RANDY HOWELL 
Rating:
5.0

Customer did not leave a comment.

Tracey Cornett 
Rating:
3.0

The truck was relatively new and perfect for what we needed. I wish I could rent that exact same truck for our next move in the coming months.

DANA PRUITT 
Rating:
5.0

Customer did not leave a comment.

Richard March 
Rating:
1.0

U-Haul website location services are AWFUL!!!!!

MICHAEL DAWKINS 
Rating:
3.0

Online check in and return was the worst experience ever. Website and app kept freezing. Took almost an hour to pick up. Return was just a bad. Would never ever recommend

Christy Thompson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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