Customer Reviews for John & John Associates
(U-Haul Neighborhood Dealer)

282 reviews

1016 W Jackson St   Brazil, IN 47834

(812) 442-0041

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 8 am–4 pm
  • Wed-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(812) 442-0041

1016 W Jackson St
Brazil, IN 47834

Services at this Location:

Office Hours

  • Mon: 9 am–4 pm
  • Tue: 8 am–4 pm
  • Wed-Fri: 9 am–4 pm
  • Sat-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jerry Lawhorn 
Rating:
5.0

Customer did not leave a comment.

Jonathan Graf 
Rating:
4.0

the first place was vary poor was corp. dealer vary rude

tom soukup 
Rating:
5.0

Customer did not leave a comment.

david milbourne 
Rating:
5.0

Could you send me a receipt?

Mary Trevino 
Rating:
5.0

Customer did not leave a comment.

Christopher Bellville 
Rating:
3.0

Have them explain the contract better

Julia Gray 
Rating:
5.0

Customer did not leave a comment.

Todd Pierce 
Rating:
5.0

Nothing as for my experience.

Terry Harper 
Rating:
5.0

Very happy with service, thanks!

kirsten bridges 
Rating:
5.0

Customer did not leave a comment.

Deb Morgan 
Rating:
4.0

Customer did not leave a comment.

Lesa Cheney 
Rating:
5.0

Everything was great!

Connie Kittle 
Rating:
5.0

Customer did not leave a comment.

Daniel McCullough 
Rating:
4.0

Customer did not leave a comment.

Jon Russell 
Rating:
3.0

Customer did not leave a comment.

JERROD COX 
Rating:
3.0

Customer did not leave a comment.

Andrew Gelinas 
Rating:
5.0

Customer did not leave a comment.

bernon sizemorejr 
Rating:
1.0

We had trouble accessing the the key to the truck because the place was closed so we had to call and get help .and when we finely got The truck it had a broken light . No I would not recommend any uhale unless it is open and you can talk to someone

Larry Skirvin 
Rating:
4.0

Customer did not leave a comment.

David Harting 
Rating:
5.0

This location for pickup was very nice and convenient. The mobile app checkout process was smooth. Though, the app does not allow you to zoom in on the images that the dealer took of the truck. Even in landscape view it did not allow me to zoom in on the images. I like to be very thorough when renting equipment as I will not be held liable for other people’s accidents.

Barbara White 
Rating:
4.0

The fuel gauge was empty when I went to pick it up. I left the fuel inbetween empty and 1/8 tank. I would have put more in it but I returned it how I received it. Other than that everything was great and easy to use.

SHEENA STRAIN 
Rating:
5.0

Customer did not leave a comment.

James Wright 
Rating:
3.0

Customer did not leave a comment.

Austin England 
Rating:
5.0

Customer did not leave a comment.

Michele WilesPhillips 
Rating:
3.0

It was after hours and I saw no one

Richard Streiff 
Rating:
5.0

Customer did not leave a comment.

Skylar Dossey 
Rating:
3.0

Customer did not leave a comment.

James Case 
Rating:
5.0

Customer did not leave a comment.

Margaret Christner 
Rating:
5.0

Staff was friendly and helpful, and rental rates were reasonable!

Christopher Miller 
Rating:
5.0

Customer did not leave a comment.

Charles Branham 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA GARNER 
Rating:
4.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

I had a 26' box truck. This rode like a bucking bronco on the interstate highways. I will never use that type of truck again. Ray

Ray Jones 
Rating:
5.0

Customer did not leave a comment.

Dawn Deschamp 
Rating:
5.0

The staff was amazing to. Very helpful and professional. I will definitely refer friends and family.

Dustin Perkins 
Rating:
5.0

Customer did not leave a comment.

Thomas Murphy 
Rating:
1.0

The uhaul was filthy when I showed up to rent it. I actually took a video because I had a suspicion they were going to try and charge me for. I got the bill in my email today, and of course they charged me a $25 cleaning fee. I called and at first they weren't going to refund me, until I told them I had already called Uhaul and complained about how dirty it was. Then they said they would refund it. I'll be checking in tomorrow to ensure they did.

travis beckley 
Rating:
4.0

N/A

Michael Butts 
Rating:
5.0

Customer did not leave a comment.

BYRON BROWN 
Rating:
3.0

Customer did not leave a comment.

Gary Walls 
Rating:
5.0

The agent who assisted me was outstanding. Top notch service here !

Robert Peters 
Rating:
3.0

I ordered appliance dolly went to pick up equipment dolly not a available! There wasn’t enough time to go 20. Miles one way to get one. Still charged me for one just not as much

Patricia French 
Rating:
5.0

Customer did not leave a comment.

Diana Frazier 
Rating:
4.0

Customer did not leave a comment.

Mike MIFFLIN 
Rating:
5.0

Great service, equipment was clean, and ready to go.

Anthony Smiley 
Rating:
5.0

Customer did not leave a comment.

Deena Kochvar 
Rating:
5.0

Dropped off after office hours

LESTER MELTON 
Rating:
1.0

I had trouble with the 24/7 share getting my truck had to wait two and a half hours and someone had to come and break the lock for me to get my key. The van had shifting problems in the transmission I was not happy with any of this at all and I would never use Uhaul again. I did speak to a nice customer representative named Miranda who was did everything she could and a man named Vernon who undid the key for me those are the only two people that I would say anything nice about. The lady at the location did not have any sympathy for what we went through to get the van it cost me extra money and I was very unhappy!

Sharon Cash 
Rating:
1.0

I reserved my U-Haul for noon. I received a call before noon and I told her I needed to stop by the pharmacy first. She called me again at 12:15 wanting to know when I was coming that she goes “to lunch” at noon. She was rude. Had she told me that, I could have rescheduled for 1 to accommodate her schedule. I had everything online to check out. All I had to do was pick it up. I never saw her. The truck was dirty and the windshield had to be cleaned before we could travel on our move.

Catherine Wood 
Rating:
5.0

Customer did not leave a comment.

Arrow McCullough 
Rating:
5.0

Customer did not leave a comment.

Jacob Koch 
Rating:
5.0

Customer did not leave a comment.

Wade Hazel 
Rating:
5.0

Nothing. John was the greatest part of all of this.

KEVIN CHRISTIAN 
Rating:
5.0

No problems. Very friendly people and helpful.

Natalie Floyd 
Rating:
5.0

Customer did not leave a comment.

Cory Millikan 
Rating:
5.0

Customer did not leave a comment.

lawrence chrisman 
Rating:
5.0

Customer did not leave a comment.

Robert Gorby 
Rating:
5.0

Awesome service. A little misunderstanding with the main office, but this branch went beyond and I was able to get what I needed when I needed it.

William Criscillies 
Rating:
4.0

The guy that checked out the trailer was unable to clearly explain some of the charges. This was rectified when I returned the trailer and the lady that checked me in explained it. Overall it was a very good experience. I'll be back to U-Haul next time I need a trailer.

Mark Yoder 
Rating:
5.0

Customer did not leave a comment.

Rick Dyar 
Rating:
2.0

Customer did not leave a comment.

David Wohlsdorf 
Rating:
5.0

Customer did not leave a comment.

alyssa hiatt 
Rating:
5.0

Awesome service, nice people

Deborah Montague 
Rating:
4.0

Customer did not leave a comment.

Amanda Schopmeyer 
Rating:
5.0

Customer did not leave a comment.

Lora Alsip 
Rating:
5.0

Small town and great people. Rental truck was in good condition and made the trip well. Easy in/out and taken care of.

Adam Burk 
Rating:
3.0

Customer did not leave a comment.

ray mcgratg 
Rating:
5.0

Both places we rented from and dropped off. Were excellent. The 26' truck was unsafe.

Jim Frederick 
Rating:
5.0

Customer did not leave a comment.

Diana Frazier 
Rating:
4.0

Put the key box lower for short people

Sherry fox 
Rating:
4.0

Customer did not leave a comment.

Kurtis Allen 
Rating:
5.0

Customer did not leave a comment.

GORDON CAMPBELL 
Rating:
4.0

Online insurance deals didn’t have all the options noted but luckily upon arrival the store gave us a better option not offered online

Sean English 
Rating:
5.0

Customer did not leave a comment.

Michelle Persinger 
Rating:
5.0

Customer did not leave a comment.

Lynn Paul 
Rating:
4.0

Customer did not leave a comment.

Mandy Marentette 
Rating:
5.0

Customer did not leave a comment.

eric Bass 
Rating:
5.0

Customer did not leave a comment.

leota schumacher 
Rating:
5.0

Customer did not leave a comment.

CHARLES PHELPS 
Rating:
3.0

Customer did not leave a comment.

Tina Williams 
Rating:
4.0

Customer did not leave a comment.

EILEEN HARRISON 
Rating:
5.0

Customer did not leave a comment.

Gloria Romas 
Rating:
4.0

Customer did not leave a comment.

oliver keith 
Rating:
5.0

John was very friendly and even came in on Sunday morning to get everything taken care of for us. Excellent customer service!

Keith Dettwiller 
Rating:
4.0

Customer did not leave a comment.

FRANK COVERDALE 
Rating:
5.0

Customer did not leave a comment.

Michele Simoneaux 
Rating:
4.0

n/a

Christopher Bissinger 
Rating:
5.0

Customer did not leave a comment.

Shad West 
Rating:
5.0

Excellent service and great location for my needs. She was very nice and expedient and I had no problem. I was in and out in about 5 minutes or less.

Larry Johnson 
Rating:
5.0

The 20' truck I rented was extremely dirty. The truck floor was covered in dried mud and dirt. I had to sweep and damp mop the floor out before I could load anything into it or my furniture and mattresses would have been covered with mud.

brenda myers 
Rating:
4.0

Customer did not leave a comment.

Tim Duncan 
Rating:
1.0

No where to pull the truck in. Location was cluttered with broke down vehicles. When I parked the truck and trailer combo the trailer was only feet from the road. There was no other place to park and there was no other uhaul equipment there. Very disappointing and frustrating to park. When I unloading my vehicle from the trailer I had to back into the road completely to get off the ramps. If the road had been any busier that could have been dangerous.

Crystal Gleason 
Rating:
5.0

John and John was very customer friendly

Donna Snavely 
Rating:
5.0

Customer did not leave a comment.

carl coons 
Rating:
5.0

Customer did not leave a comment.

Brenda Stallcop 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hughes 
Rating:
5.0

Customer did not leave a comment.

Frank Green 
Rating:
4.0

Maintain box inventory

Stephanie Stanley 
Rating:
5.0

Very friendly staff. Easy access. Would highly recommend!!! A+++

Wes Green 
No reviews have been submitted for this location.

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