Customer Reviews for Joey's Warehouse Sales
(U-Haul Neighborhood Dealer)

423 reviews

704 Holmes St   Frankfort, KY 40601

(502) 223-0822

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(502) 223-0822

704 Holmes St
Frankfort, KY 40601

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Initially I attempted to book at this location, but did not have the size of truck I needed. They suggested a location across town that did have the size I needed. The day before I needed said truck, was informed it had mechanical issues. Was suggested by UHaul Rep to get one of that size 20+ miles away(40 miles round trip)! I told the Rep that is unacceptable!!! I suggested to give me a bigger truck for price/rate of original reservation. The Rep said ok. The guys at Joey's were super polite and easy going, one the of main reasons why I wanted this location originally!!! After all that, easy going and job completed!!!

Brian E. 
Rating:
5.0

Customer did not leave a comment.

ALPESHKUMAR P. 
Rating:
5.0

windshield was dirty and no washer fluid in system and I got charged $20 for not bringing it back in 2 hours , store was only open from 9 am to 12 noon I brought the truck back in the afternoon

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY M. 
Rating:
1.0

Customer did not leave a comment.

NONE A. 
Rating:
5.0

Customer did not leave a comment.

kathy W. 
Rating:
4.0

Customer did not leave a comment.

Lorinda H. 
Rating:
5.0

Great place and great guys. Super nice and friendly.

JEFF R. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Everything was great

JOANNA Y. 
Rating:
4.0

Customer did not leave a comment.

DARRYL W. 
Rating:
1.0

Rates are too high and they don't explain how to drop the van off correctly and just take money off your card

TEE'UNTRA M. 
Rating:
3.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

I love joeys Maytag. I love giving locally owned businesses my business

Jerry B. 
Rating:
5.0

Friendly professional staff, well organized and great equipment. ~ Rob K

Robert K. 
Rating:
4.0

The truck's steering was terrible. It should be fixed before someone has an accident.

Arch Q. 
Rating:
4.0

The truck died on us 7 times, which caused us to have to use the truck 2 days more than planned. My AAA allowed me to get it jumped but waiting on them to show was frustrating. U-Haul did comp the 2 days and only charged me for 24 hours so that was nice, but It took my entire weekend to move and I had to return to work Monday morning. It was upsetting that before we even took the truck the guy kept telling us "Turn the lights off or it will die" "make sure everything is off or it will die" I believe the truck was already giving them issues. My husband and I double checked after one another and it still died. The truck died while sitting at a stop light. AAA said that the battery needed to be replaced.

Amanda B. 
Rating:
5.0

Pick up and drop off was fast and easy. Joey seemed like a really nice guy.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Those locks on the back are very hard to open and close.

Tiffany H. 
Rating:
5.0

Nothing

tabitha A. 
Rating:
4.0

I couldn't remember my account and password but other than that it was excellent

Kaleb H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

My experience with uhual over the phone cost me $39.43 to drive it 10 miles and return it .they recommend a 15 foot box to haul a bobcat because the U-Haul truck wasn't big enough..after extensive conversation with all that needed to be done to haul the Bobcat ,I ended up getting rented a truck that has a ball welded on it n 2 locations and useless. .that was the 2nd question that was asked about??????can't haul anything with a 2 inch ball if the trailer requires 2 n5/16 ball......

Jerry B. 
Rating:
3.0

How about actually having equipment that was reserved, bought and paid for in advance at the location? Yes, I received a $17 refund for the equipment, but there was a reason why I rented the equipment in advance; because I didn't have the equipment, it slowed the movers down which resulted in an extra $250 cost.

Jeanne C. 
Rating:
4.0

Way too expensive!

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

None

DANNY B. 
Rating:
4.0

Please make the Uhaul reservation experience more user friendly. Joey's itself was great!

Jennifer R. 
Rating:
5.0

Thomas Husley is an awesome AFM and needs a raise and should actually be running the market!

Carl T. 
Rating:
2.0

Took me 3 hours to get the code for the lock. I should be given a discount

dennis H. 
Rating:
5.0

Joey's is my go to U-haul rental place! The staff is super helpful and easy to work with. My recent rental was dirty when I picked up and I shared this with the salesman when I returned the van. He was concerned and apologized - he was unaware that the person he used for cleaning up the van did not do his job.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

amy B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Joey's was a great location and very helpful and courteous. However after buying a hitch adapter, we discovered that three out of the four back lights were out.

Jeri M. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY T. 
Rating:
5.0

Nothing great ppls and very courteous... keep up good work... thanks for everything...

Benissa H. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

When you go in to complete your rental they need to tell you not to put the keys in the drop box until you take a picture of the odometer and fuel gauge. I didn't know to do that and I returned the vehicle after hours and locked the vehicle and dropped the keys in the drop box and then found out via a text that I needed to do those two things.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

Chandra R. 
Rating:
3.0

A safe tow fee was added to my rental contract after I declined it while making the reservation. I questioned it before signing and it was removed. Why pit it in the reservation process and then override that? Annoying waste of time.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Keep on truckin'

John P. 
Rating:
5.0

Precheck pictures of vehicle condition were in bad lighting and difficult to see. Not sure what the solution is, but I took my own pics to document condition before and after. Truck drove we'll and was just what I needed. Thanks

William B. 
Rating:
5.0

Great service! Friendly and knowledgeable. Helpful! Will choose this location if UHaul rental is needed again in the future. Thank you!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Any issues I had with the other location (2161 Commercial Dr. Frankfort Ky) were my own fault.

Don M. 
Rating:
1.0

Fix your website. It's absolutely unacceptable to have it crash on one of the biggest moving weekends of the year. We ended up paying several people for moving assistance and couldn't get our scheduled truck on Saturday. I was on the phone with customer service for hours and made 4 trips to the site to pick up the truck to no avail. I couldn't pick up the truck until Sunday, when we had no help moving and had to move two days worth of furniture and boxes in one day by ourselves - after paying for the movers' help on Saturday (it wasn't their fault we couldn't get the truck from your company). This was beyond the pale for customer service!

Jane L. 
Rating:
3.0

The truck was awful to drive, needs serious maintenance done. Very scary.

kathline B. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Stuart O. 
Rating:
5.0

Customer did not leave a comment.

AUNDREA O. 
Rating:
2.0

Explain to people that the price can easily go from 29.95 to 70 to 160.

Nakela C. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
5.0

Very easy process

Alysia D. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

ALTON K. 
Rating:
4.0

Customer did not leave a comment.

Ann W. 
Rating:
4.0

The app was not working so I was unable to do an “online” pickup at 8:30AM. Fortunately, an employee happen to come by so he helped me get the truck manually but I'm afraid I wouldn't have been able to go if that didn't happen. Also, we only received 5 furniture pads instead of 6.

Kennosuke M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

This location is fine but the UHAUL customer service line is terrible. We had difficulty checking in and they didn't know how to help us, I was even hung up on at one point.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Just Make drop box location more easily to see is my only complaint. Other than that the service was great. Great job again Uhaul! 👍🏼

MICHAEL T. 
Rating:
5.0

Great customer service.

WESLEY D. 
Rating:
5.0

Customer did not leave a comment.

AUNDREA O. 
Rating:
5.0

Pre registered….all wen smooth.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

RAY H. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

The only problem was the moving service that Uhaul set me up with. Uhaul should no longer recommend the. They were a no call no show. We had to do most all the moving ourselves and caused us to be late returning the truck. That would not have happened, if we had the help that we paid for.

Laura C. 
Rating:
3.0

Make sure you put the equipment in there that people pay for

Daymon E. 
Rating:
5.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

I did not have any problems with the pick up location, the problem I had was with Uhaul and the online pick up, it did not work like it was suppost to so I was delated until the store was open. I do not recommend pick up online!

Jana C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTY B. 
Rating:
4.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

My only complaint is not really with this location but with the way my reservation was handled. I was supposed to pick my truck at a different location and the truck really ended up at Joey's Warehouse Sales after I had to contact the UHaul customer service number. Up to 15 minutes before I had to pick up my truck I was unsure wether I was going to have the truck or not. Luckily, Joey's had ready very quickly.

Julian V. 
Rating:
5.0

My original confirmed reservation 29659602 time and location for pick-up was Marathon 3527 Lansdowne Dr, Lexington, KY 40517 at 10:00 am Friday 7/16. Late Thursday 7/15 while I was driving from SC to Lexington I received a call from the Marathon location informing me that they did not have the equipment. They informed me that the equipment was in Frankfort, KY. I then had to drive to Frankfort to get the trailer that was confirmed for Lexington. "UNACCEPTABLE - SLACK - IRRESPONSIBLE". I then tried to use the after hours drop off in North Charleston at 4788 Dorchester Rd. The UHAUL app would not recognize my location at the facility. As I felt responsible for the equipment, I decided to pull the trailer back to my home city Spartanburg, SC. This was not an issue with my phone device. All other apps were working properly. I tried to reach someone via the UHAUL support customer service phone number and no one was available. The locations in Frankfort and Spartanburg were more than helpful. However, on a scale of 1 to 10 with 1 being the worst possible experience, I rate UHAUL at "1". As well, It was stated that there was a $50 compensation for UHAUL's failure to deliver the equipment based on the contract. I have not received the $50.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Dropped off after hours. Perdon who booked my reservation was very misinformed. Very disappointing. Many calls to uhaul. Not the best experience.

DEAN ROY P. 
Rating:
1.0

Maybe the agent should focus on one customer at a time. Regardless if she has several businesses where she was talking non stop to other employee in other location through her camera system or whatever it was, one shouldn't have to wait. It felt like I was in her house. Didn't even felt like I was at a office. Would never ever go there again.

Waqas A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA N. 
Rating:
2.0

I paid for a dolly and they were supposed to have added some moving blankets and none of these items were in the truck. I also asked for a specific pickup and return location and they had be pick it up from a completely different city and return it to a completely different location that did not even indicate where the key drop off was.

Dilruan N. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
2.0

Customer did not leave a comment.

TEAR LENORA-LAWN C. 
Rating:
5.0

Excellent service, very friendly and professional. Wait time was very minimal and very accommodating with very good explanation of the procedure.

MAX C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Tamara R. 
Rating:
3.0

improve the time it takes to complete the reservation and drop all the hidden fees because i got charged double for being two hours behind schedule due to this issue.. just glad it's over if there was another company to rent people who are moving can't always afford to get robbed by the moving company.

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Newer dollies and more updated equipment

FANTA B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

HANKA B. 
Rating:
5.0

Everything was perfect, the truck was fantastic and I will recommend this dealer to all my friends.

mark H. 
No reviews have been submitted for this location.

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