Customer Reviews for Jims Auto Sales
(U-Haul Neighborhood Dealer)

66 reviews

402 Rte 70   Lakehurst, NJ 08733

(732) 657-8741

Office Hours

  • Mon-Wed: 10 am–5:30 pm
  • Thur: 1 pm–5:30 pm
  • Fri: 10 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(732) 657-8741

402 Rte 70
Lakehurst, NJ 08733

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–5:30 pm
  • Thur: 1 pm–5:30 pm
  • Fri: 10 am–5:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jairo Corrales 
Rating:
1.0

Be careful as the customers personal infor.ation is not secure. I received a receipt of service that was not mine. It was for another customer. How did my email address end up attached to another customer? I haven't been to a Uhaul in over 4 years. Scary to think how that could happen. How secure is their system in protecting their customers personal information? Awful, just awful

lisa maples 
Rating:
5.0

Customer did not leave a comment.

chris bobula 
Rating:
1.0

Truck was not equiped with dolly and blankets as contracted.

Anthony Ricci 
Rating:
5.0

Customer did not leave a comment.

william Dixon 
Rating:
5.0

bigger uhaul sign

Nicholas Battaglino 
Rating:
5.0

Customer did not leave a comment.

Barbara Schadt 
Rating:
2.0

Went to initial location and it wasn’t there. They changed it and didn’t inform me until I called. Returned a few weeks ago and just finally got a receipt and they charged me an additional $40!!! For what??? No idea because the receipt doesn’t say why!!??!?!?!

Kathy Christie 
Rating:
5.0

Customer did not leave a comment.

deborah Brickner 
Rating:
4.0

Drop off was very convenient to where I needed it to be.

Claudia Guertin 
Rating:
3.0

Customer did not leave a comment.

Paul Ryan 
Rating:
5.0

Customer did not leave a comment.

raymond kuri 
Rating:
2.0

I recommend putting the right key into the right lock box so we don't have to waste an hour trying fix the problem and also run into a glitch with the mileage while returning the truck.

Travis Menard 
Rating:
5.0

Customer did not leave a comment.

Mark Marin 
Rating:
5.0

Customer did not leave a comment.

Carolyn Jordan 
Rating:
5.0

Customer did not leave a comment.

Frank T Korker 
Rating:
5.0

Nice people. Would use this location if I need to rent again.

Thomas LeVan 
Rating:
5.0

Good

Jose Malave 
Rating:
5.0

Location and customer service was great. However, when I filled everything out online I wish it said it had no ramp and that a refrigerator would not fit. Advertising that you can fit a one bedroom apartment is deceiving since all I needed to move was a refrigerator and couldn't even do that since the height of the truck was to low (even the truck height advertised is higher than the fridge. So overall this was a waste of money for me since the truck proved to be useless.

Michael Kafton 
Rating:
4.0

The location was not open for in person rental pickup so I was told I had to do it online and that was a bit of a nightmare 65 minutes later I was finally able to get my equipment they said oh it's a five to ten minute process that's what I was told on the phone by representative because they wouldn't help me out they said I had to do it over the phone it was a bit of a hassle

Chris Wenz 
Rating:
4.0

Really nothing, technology today makes the transaction go smoothly.

susie eckert 
Rating:
4.0

small place, good service for what I needed

Paul Olsen 
Rating:
4.0

I fueled up the truck where I started with fuel and they charged me anyway. Can’t get in touch with anyone. I was on the phone waiting for a half hour or more! Blankets I didn’t ask for were wet.

michael valinoti 
Rating:
5.0

Customer did not leave a comment.

Bernard McEntee 
Rating:
3.0

No one was available to answer questions, I called twice to make sure the office received my drop off info. I was putt on hold, the first time 30 minutes, then when the agent came on the phone, put me on hold and it got disconnect. so I tried again. waited 20 minutes and finally another agent. she ws nice, but told me I had to wait until monday ..so thats the end of that. I wouldnt recommend online or apps. In person customer services is best.

PILAR ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Meaghan Gallant 
Rating:
4.0

Customer did not leave a comment.

Lynn Schulz 
Rating:
3.0

There was no person on side, only lock box. I rented truck for 2 days and got changed for 3 days. How is this possible? Please advise

mike holas 
Rating:
4.0

The agent stated to us that the check in was different with COVID. I wish the sign would have been a bit clearer on the check in before I dropped it off. What if I didn't have a phone that would do the pictures This drop off process needs to be a bit clearer for renters in the beginning so we can plan for that. It took 30 mins to do the drop off check in.

Jerry Durham 
Rating:
2.0

U-Haul was one of the worst rental experiences I've ever had. I had a truck reserved and confirmed for pick up in Marlboro, 40 miles away. Just hours before I was to get the truck they switched locations sending me 80 miles out of my way. I rented a truck from Ryder a month ago, had no problem with them. Will use them next time.

Ron Dawson 
Rating:
5.0

Customer did not leave a comment.

Susan Hayward 
Rating:
3.0

Customer did not leave a comment.

John Burke 
Rating:
3.0

The online process was the worst

Carmen Vecchio 
Rating:
3.0

NO SUPPLIES were available like i had ordered and paid for

James Galkowski 
Rating:
5.0

Customer did not leave a comment.

Robin Lisi 
Rating:
5.0

Customer did not leave a comment.

John Mazziotta 
Rating:
5.0

Customer did not leave a comment.

Joseph Black 
Rating:
2.0

Nothing

William Grant 
Rating:
4.0

Everything went well except we discovered that h the headlight was out on the truck assigned to us. Jim immediately investigated the issue and gave us a different truck.

George Bass 
Rating:
5.0

Customer did not leave a comment.

Matt Balkonis 
Rating:
5.0

Arriving at Jim's, Lisa came running out to assist us with the dropoff. She was very helpful and made the return super easy. This was the easiest rental I ever had. The U-haul 15 foot truck was in perfect condition and was super easy to drive. Highly recommend this company for long distance moving.

Richard Petrushun 
Rating:
5.0

Customer did not leave a comment.

Marco Durazzo 
Rating:
5.0

The only reason we would use this place again is that it is right up the street, but we had less than stellar customer service-- it wasn't terrible, but not great. When we went to drop off the truck, where we were assigned to do so, it was no longer a U-haul drop off-site. When I called back, the same guy who was distracted when we picked up the truck, told us to look up the nearest u-haul place ourselves and was ready to get off the phone. We had no idea where we were and had to ask him to look up where the nearest other place was, so we were not in violation of our contract. We were put on hold, talked to someone else, and then a text came through as to where to drop it off. I would say it was a C- at best for customer service - it worked out, but no one seemed eager to help here.

Patricia Burgess-Brecht 
Rating:
5.0

Customer did not leave a comment.

Karen Cox 
Rating:
1.0

There where no rentals at the original location given to me by u-haul. I had an 8 o'clock pick up time at a Gulf station that no longer provides u-hauls. I had men ready to work but could not get a u-haul at Jim's till 10 o'clock. This set my plans back. Also, I am not from the area and felt at a terrible disadvantage. There is enough stress in moving. You should not have to worry about running around trying to find a u-haul that had had been arranged for in advance. I am very disappointed.

cheryl farrell 
Rating:
5.0

Customer did not leave a comment.

Kevin Trainor 
Rating:
5.0

I had a great experience

Richard Reidmiller 
Rating:
5.0

Customer did not leave a comment.

Robert Friscia 
Rating:
1.0

Terrible experience still waiting for a call on the complaint

Andrew Rawding 
Rating:
5.0

Customer did not leave a comment.

Rich Hresko 
Rating:
5.0

Customer did not leave a comment.

Werner Huehn 
Rating:
5.0

Customer did not leave a comment.

benny seawright 
Rating:
5.0

Customer did not leave a comment.

Vanessa Squashic 
Rating:
5.0

nothing really as they very very helpfull in returning a out of state truck

james wasiowicz 
Rating:
1.0

Truck was dirty Dolly was missing Check engine light was on Fuel cap light cap was on which printed me from seeing mileage

Eugene Napolitano 
Rating:
1.0

1) Flat (low pressure) rear tire noticed very shortly after leaving the lot. Had to fill it twice in 24 hours and returned the with the tire low. 2) Was charged for insurance that I did not want. Was told that they would credit my card for the insurance...BUT they never did so. The phone contact at this dealer was NASTY..................

Richard Offermann 
Rating:
5.0

The lady who expedited the order was very pleasant and helpful.

MICHAEL CORBO 
Rating:
5.0

Customer did not leave a comment.

Bruce Richard 
Rating:
2.0

Customer did not leave a comment.

gary mulligan 
Rating:
4.0

Customer did not leave a comment.

Nanci Duffy 
Rating:
5.0

Make sure gas tank is filled

angelo martino 
Rating:
5.0

Cheap rates and hammered with fees at the end. Not worth the money. We can rent a budget truck for less and its wider, longer and taller. Sorry.

Kenny Barnaby 
Rating:
5.0

THE PEOPLE AT JIM'S ARE THE BEST!! THEY CARE AND WORK WITH YOU TO MAKE THE RENTAL EASY AND NO HASSEL. THANKS

Dennis Aker 
Rating:
5.0

Customer did not leave a comment.

donny mcneil 
Rating:
5.0

Customer did not leave a comment.

Paul Byers 
Rating:
3.0

Customer did not leave a comment.

Robert Malinowski 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top