Customer Reviews for Jetport Self Storage
(U-Haul Neighborhood Dealer)

145 reviews

3322 Airport Rd   Allentown, PA 18109
(across from LVI Airport)

(484) 240-4999

Office Hours

  • Mon: 10 am–2 pm
  • Tue-Thur: Closed
  • Fri-Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 240-4999

3322 Airport Rd
Allentown, PA 18109
(across from LVI Airport)

Services at this Location:

Office Hours

  • Mon: 10 am–2 pm
  • Tue-Thur: Closed
  • Fri-Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jetport storage was very convenient for me close by very roomy . Was able to enter when needed. Code to get in and out It truly worked out for me

Katherine Cromwell  |  Overall Experience 
Rating:
3.0

We were happy with the unit. Happy about the access. One thin rates went up and didn't seem worth the cost for the unit. Staff was helpful . Clean area.

David Zettlemoyer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Fritz  |  Overall Experience 
Rating:
5.0

I would definitely rent again.

Marisol Escobales  |  Overall Experience 
Rating:
5.0

Friendly Service

Angelina DeMaria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynnsey rebner 
Rating:
5.0

Customer did not leave a comment.

Alfonso Liu 
Rating:
5.0

Staff had a great sense of humor.

DEREK ROEBUCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Marie 
Rating:
5.0

My move date was 8/19/2022 and I ask if any money can be returned for the early check out and got no Answer yet ….

Judy RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DON GLADSTONE  |  Overall Experience 
Rating:
5.0

I was happy in the beginning of service at first I rented a smaller space I called office they were able to give me a upgrade to a larger one. I fell behind on a payment for two months I was going to call office wen someone picked up I told them I was going to make a payment when they tell me payment was already made I was upset because they took payment without my permission lucky I had the money in the bank I was going to call to make a payment arrangement they left me broke that week I wasn't very happy

DAVID CRUZ  |  Overall Experience 
Rating:
5.0

I would not recommend this place! 3-4 weeks after I stored my stuff it was broken into and thing is the considerate thief put another lock on my unit after ransacking it so the office wouldn’t know that it was hit! Funny never known a thief to be considerate and replace a lock unless that thief knew the rules. There are no surveillance only at gate. Stay away !!!!!!

Jannette ORTIZ  |  Overall Experience 
Rating:
5.0

My Storage unit was broken into within two weeks of moving in and not noticed by the staff. I had lost over $3500 worth of tools and personal belongings. I informed the caretaker that I no longer wanted the unit but was continually sent late notices for payments. This complex is completely miss managed and handled with incompetence. The facility completely lied about security.

Leonard Breidinger  |  Overall Experience 
Rating:
5.0

No it had mices & alot of my kitchen appliances & things for it got stolen

Ana Springs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xizavier Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Gerra 
Rating:
5.0

Great service at a great price! Would definitely recommend this facility.

TYGH VANZANDT  |  Overall Experience 
Rating:
5.0

i never actually notified anyone i was ending my contract and moved my stuff out. so i guess you just assumed i was ending it . and thats fine i was going to cancel the contract. but what if i had moved my stuff out but was planning on moving new stuff in? i dont think you should end someones contract without them actually telling you they are done with it. but in this case i was done. thank you

Tami Kneller  |  Overall Experience 
Rating:
5.0

Nothing can be improved upon by my experience.

Doug Grove 
Rating:
5.0

Thank you.

Mary Barba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john lawrence 
Rating:
5.0

Customer did not leave a comment.

Rebekah Rodkey  |  Overall Experience 
Rating:
5.0

Had my truck stored here for more than a year and it was never messed with since it was behind the secured gate. Pricing was great too.

STEVEN PARRAMORE  |  Overall Experience 
Rating:
5.0

The staff at this facility were friendly when I initially checked in over a year ago, and always responded promptly to any inquiries I had. I would recommend this storage facility.

Craig Jackson  |  Overall Experience 
Rating:
5.0

Great place!

JEANNE RIEDINGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY HOWATT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yvonne kent 
Rating:
5.0

Customer did not leave a comment.

Miriam Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Alan Schardt  |  Overall Experience 
Rating:
5.0

I rent a 10'x20' unit at this location every year to store my pool furniture and a small convertible car which is not driven over the winter. Insuring the car only for seasonal use saves me almost enough on insurance to pay for the unit. It is a great arrangement and goes smoothly every year. The units here are clean and safe and access is easy. I have never had any problems.

DAVID HICKS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Callahan 
Rating:
3.0

Customer did not leave a comment.

Kenneth Langenbach 
Rating:
5.0

Customer did not leave a comment.

Murali Krishna Kandula 
Rating:
5.0

I put my stuff in there and some one went in there and stole some of my brand new stuff and I told them and they didn’t even say sorry for that or offer me anything to help me with this. When I moved in there they didn’t say I needed two locks there was 2 doors and when I check the other door it didn’t open I so assumed it was locked and it could not be open the reason they didn’t say anything about it. So I just moved all my stuff out of there to a better place! With cameras and all. So I will never recommend that place to anyone! Horrible place to rent from!! I can’t believe they never even called me about this! What real butt holes they are! That’s all I have to say and I will write a review on there site too.

Vanessa Abson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Riffle  |  Overall Experience 
Rating:
5.0

Excellent facility that met all my needs!

DANIEL MCINTYRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Kichline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Hamerstone 
Rating:
4.0

Customer did not leave a comment.

Luke Labar 
Rating:
5.0

Renting storage space was a smooth process and Bob was very helpful and knowledgeable. Thank you for your help!

Liandrea Torres  |  Reservation 
Rating:
5.0

Gentleman was very polite!

JUDITH BERGER 
Rating:
5.0

I have to say, the ability to do a Self Move-In was great. It's clean and easy - and I can do it from the convenience of my home any time of day or night.

DINO FANTOZZI  |  Reservation 
Rating:
5.0

The place is easy to reach Clean, organized, and the employee is so polite and respectful

Ibrahim Ayoub  |  Reservation 
Rating:
3.0

Inside cab was full of mud from last customer. 2 weeks later, and I am still waiting to get my bill updated. They overcharged me 45 dollars, and still have not refunded me.

Michael Croslis 
Rating:
5.0

Customer did not leave a comment.

Ariel Torres 
Rating:
5.0

Very accommodating

Daniel Brown  |  Reservation 
Rating:
4.0

Easy access quick service. Only thing to change would be to salt icy spots around units. We have a bed of ice infront of our unit that made it slippery. Overall great experience.

Daniel Brown  |  Reservation 
Rating:
5.0

No problems

LISA EMERY  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. I would recommend this facility to friends.

John Duff  |  Reservation 
Rating:
5.0

Thank you! All good!

CINDY LEONARD  |  Overall Experience 
Rating:
5.0

I was so impressed with the customer service at this location. I had to put my daughter’s items in storage during college break and they were so accommodating and helpful! have another unit with UHaul back home and the customer service at that big location is severely lacking. I would highly recommend Jetport!!

Karla Johnson Grimes 
Rating:
5.0

Tell your chat people it’s ok to tell renters they need to provide credit card info before getting key. I had to stop rental process to call 888 number to understand why I wasn’t given key to inspect interior if truck which was requested before the request for credit card info in the “check in” process. This also became confusing since I reserved with a credit card. I now know for future rentals to go through your app - not your website. Your website doesn’t let you take pictures. You looking for phone reps in Bethlehem Pa area.

Ivy Penn 
Rating:
5.0

Great facility. No problems or issues of any kind.

HOWARD AUBREY  |  Overall Experience 
Rating:
4.0

The hours were a little inconvenient as they are only open 9-3.. otherwise it was fine..

Duane Havard 
Rating:
3.0

Not a lot of room to maneuver your vehicle with a trailer attached. The person who helped me was very nice. I'd use this location as a drop-off location again.

Randal Lueker 
Rating:
3.0

Customer did not leave a comment.

ADA RODRIGUEZ 
Rating:
2.0

I was under a different assumption of rates .. I had i known my reservation money for the truck would have not been refunded I would have not gotten the rental. Also had a problem with the mobile return check in which apparently caused my rate to go from 24 hours to 2 day costs. So all in all I paid uhaul an extra $80 for nothing .

Rachel Mariani 
Rating:
5.0

Manager Bob Miller... great guy. Very helpful he was

Brian Conte 
Rating:
3.0

Fix your mobile app, it sucks!

scott Gingold 
Rating:
5.0

Customer did not leave a comment.

brandon eberts 
Rating:
5.0

Customer did not leave a comment.

DOUG WEIL 
Rating:
1.0

The Clerk told me it was unsafe because of several break-ins into the units! I left feeling horrible! I only need a storage for a short time.I could never recommend this storage facility to anyone!

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA KUEHNER 
Rating:
1.0

My headlight I was pulled over and still paid full price

SAMUELLE LEE 
Rating:
4.0

I will never use U-haul again - your customer service SUCKS, your manner of handling things is terrible and I will never recommend Uhaul to anyone.

Cynthia Markovcy 
Rating:
3.0

No complaints!

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvonne vincent 
Rating:
3.0

Overpriced.

Andrew Fluck 
Rating:
5.0

Customer did not leave a comment.

SANDY NOVAK 
Rating:
4.0

Very Pleasant and Helpful Manager. Gate was not working, but this did not affect me at the time. Good price compared to others

Privacy Request  |  First Impressions 
Rating:
3.0

Guy was very friendly just wish there was the size i wanted available that was the only problem

Privacy Request  |  First Impressions 
Rating:
5.0

The gentleman who processed my application was very professional and fast.

Privacy Request  |  First Impressions 
Rating:
5.0

Great and helpful office personnel!

Privacy Request  |  First Impressions 
Rating:
4.0

Only thing i would recommend is make sure when you change your operation equipment that your people are trained on it better. Besides that everything was fine

Stephen Miller 
Rating:
5.0

GREAT SERVICE AND VERY CLEAN STORAGE!

Privacy Request  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Paul Bilous 
Rating:
2.0

the place was ok

Privacy Request  |  First Impressions 
Rating:
1.0

he won t give me my refund back of 6.95 for rental of 10 x 15

Daniel Fink 
Rating:
1.0

when I called the Whitehall location I was told everything was there. then someone who actually worked at that location told me the equipment was not there and I had to go to a location further away. This is the second time this has happened when renting from your company and it is absolutely ridiculous that a main rental location didn't have a 10' truck and a tow dolly.

Diane Sharpless 
Rating:
5.0

Customer did not leave a comment.

MaryBeth Straccia 
Rating:
5.0

Make the rates a little cheaper it would help to put diesel engines in trucks.

DON YURCONIC 
Rating:
3.0

Was not able to obtain my storage unit due to the owner having a death in the family however they Did have the exact size I needed at a decent cost

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Carpenter 
Rating:
3.0

I found the gentleman running the shop to be very friendly and helpful.

mark davidowski 
Rating:
5.0

Customer did not leave a comment.

molly jimenez 
Rating:
5.0

Keep up what you doing

Jonathan Mcduffie 
Rating:
4.0

The storage facility was in a convenient location. No issues with moving in. Very helpful and friendly.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA SNYDER 
Rating:
5.0

Customer did not leave a comment.

WALTER GROTH 
Rating:
5.0

Customer did not leave a comment.

Saravanan Sethumurugan 
Rating:
5.0

Just check brakes and lights to make sure they both work correctly. 1 headlight was out and the brakes squecked everytime I slowed down.

THOMAS GIUNTA 
Rating:
5.0

Customer did not leave a comment.

GOPAL SETHURAM 
Rating:
4.0

Customer did not leave a comment.

John Fry 
Rating:
5.0

Very friendly. Very clean. Very safe.

Privacy Request  |  First Impressions 
Rating:
5.0

Clean and easy access

Privacy Request  |  First Impressions 
Rating:
3.0

We reserved our truck well in advance, however when we went to go pickup our truck at the Bethlehem, PA location on moving day we were told uhaul has no trucks at the moment. The salesman also showed sympathy or respect for us. He was very rude and offered no alternatives or help of any kind. Two hours of our time was wasted because of this issue. We spent those 2 hours on the phone with Uhaul searching for a truck. Finally, one truck was located for us at the Allentown, PA site. Uhaul needs to improve their reservation system. If a customer reserves a specific truck, it should be there when they go to pick it up.

ATAUL QURESHI 
Rating:
4.0

Customer did not leave a comment.

TOM BRYANT 
Rating:
5.0

Good facilities and 24/7 access!

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Huisman 
Rating:
4.0

The gentleman who helped me was very nice and friendly. The equipment was there and clean. The location is set back off the street so it's easy to miss at night.

phillip cameron 
Rating:
3.0

No communication. Discounted mileage rate promised and wasn't told to the pick up site. Wasn't a positive experience

COURTNEY MASIADO 
Rating:
3.0

Good customer service!

ROBERT SCHWEITZER 
Rating:
5.0

Great service and flexibility when I needed to change to a bigger unit the same day. Thank you!

Privacy Request  |  First Impressions 
Rating:
5.0

Great location! The gentleman who checked me in and out was very friendly and helpful. My truck was clean and ready for me when I arrived, and returning it was quick and painless. I will definitely use this location again. Thank you!

Andy Montero 
Rating:
5.0

Great experience. Would definitely rent from them again.

MARCI MARTINEZ 
Rating:
3.0

Nothing really, the old man who helped me was friendly and efficient.

JEFFREY ORTWEIN 
Rating:
4.0

Customer did not leave a comment.

JOHN SARAKA 
Rating:
3.0

Customer did not leave a comment.

GENE DIPALMA 
Rating:
4.0

Customer did not leave a comment.

JOSUE EDOUARD 
Rating:
3.0

No complaints.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN DZAMBO 
Rating:
5.0

Gene, the agent at Jet Port Rentals is extremely professional and provided a great rental experience. I would definitely rent from him again.

PATRICK FOOSE 
Rating:
5.0

Need a uhaul this is the best in York Do you need fully insured movers call MuscleforMoves at 7176835319 or visit facebook.com/MovingwithMuscleforMoves or MuscleforMoves.com

Cory Scholes 
Rating:
5.0

Very pleasant people n courteous

JOANN RIOS 
Rating:
5.0

Excellent customer service.

FRANK MOYER 
Rating:
5.0

Customer did not leave a comment.

ANDREW SCHEIRER 
Rating:
4.0

Customer did not leave a comment.

denise bohl 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GRYS 
Rating:
1.0

Don't know. You stiffed me on the equipment. I reserved it and you ran me around from location to location always telling me the next place had the equipment. It never did. I would NEVER use u haul again. By the way the same thing happened to me last time.

BART KLINE 
Rating:
1.0

The man at front desk is rude and slow

Elsa Milani 
Rating:
4.0

So far, everything is working well.

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Wolfer 
Rating:
5.0

Great service. Top notch hands down. Large storage

WILL HOLDER 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WESCOE 
Rating:
3.0

Customer did not leave a comment.

BRYAN ROMAN 
Rating:
5.0

Gene made my day he was very pleasant and humorous. God bless him. Joe.

JOE TORRES 
Rating:
5.0

Customer did not leave a comment.

David Guman 
Rating:
5.0

Great at communication / notification. Very easy to work with, highly recommend.

ozer akus 
Rating:
5.0

The man helping me at the counter was very helpful and courteous.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARANGELY COLON 
Rating:
3.0

The truck is really old. First time I started engine, it sounds horrible. I even thought it was broken or what. And I was charged for gas even after I did pump it up to the F. My guess is there must be something wrong with the truck...I contacted U-hual office, and was told I would be contact by some one next day. But I never got any contact from them. I called again today, and was told I would be contacted in three days. Hope they will not lose their word this time.

yuze zhang 
Rating:
5.0

Nothing Gene did a great job ! Thanks

JEFF KELLY 
Rating:
5.0

Everything was ready and processed in a timely manner. The office staff(Gene) was very knowledgable,professional and courteous.

kay veranka 
Rating:
4.0

Customer did not leave a comment.

Driver Fed ex 
Rating:
4.0

Customer did not leave a comment.

DRIVER FED EX 
Rating:
5.0

The cargo van was very nice but it should come with more than a quarter tank of fuel and it needs new wiper blades. Overall a very plesent rental experience

Brian Wiles-Young 
Rating:
5.0

Customer did not leave a comment.

Wayne Fulmer 
Rating:
5.0

Customer did not leave a comment.

Nicole Knaptenberger 
Rating:
3.0

Customer did not leave a comment.

DEBERA LATSKO 
Rating:
3.0

The gentleman was very slow for checking out the car transport as it took 30 minutes and he wasn't helping anyone else.

DENISE COCHRAN 
Rating:
4.0

this is a rotation only site but all the uhaul people we worked with made adjustments which allowed us to drop he one-way truck we rented. Which was a major concern of ours Many many thank yous to all of them.

arthur poutre 
Rating:
4.0

Customer did not leave a comment.

DONALD KUPINEWICZ 
Rating:
5.0

They called me the day before to tell me hours of operation and sent text to advise of location. Person at shop was very friendly and efficient. Went over the vehicle with me to verify operation. Drop off was also efficient. Personnel friendly.

DEBORAH HAAF 
No reviews have been submitted for this location.

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