Customer Reviews for Jesse Store and Lock
(U-Haul Neighborhood Dealer)

103 reviews

1110 Lowell St   Elyria, OH 44035

(440) 326-0159

Office Hours

  • Mon-Fri: 10:30 am–2:30 pm
  • Sat: 10:30 am–1:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(440) 326-0159

1110 Lowell St
Elyria, OH 44035

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–2:30 pm
  • Sat: 10:30 am–1:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The 24/7 pickup did not work. Had to call customer service to walk me through. Took 40 minutes to get in the truck. Probably would not use this process again.

Steven Mannon 
Rating:
5.0

Very personable. Checked that my mirrors were adjusted for me and showed me how to save fuel with tow haul button. Would definitely rent from here again.

gary jesse 
Rating:
5.0

Gary was great! Explained the rental process and made sure the trailer was safely hooked up. I really appreciated it. Nice friendly guy.

Daniel Porter 
Rating:
3.0

Customer did not leave a comment.

christine lange 
Rating:
5.0

Great service

Garrett Nuzum 
Rating:
4.0

Customer did not leave a comment.

DAVID SWAN 
Rating:
4.0

Customer did not leave a comment.

Eric Stapelberg 
Rating:
3.0

The online live verification was extremely difficult. It took a couple hours and a talks with various customer service reps to get it figured out

Jennifer Drake 
Rating:
5.0

Self check in flawless. Vehicle was clean and well maintained, which we appreciated.

Michael Harper 
Rating:
3.0

It was basically an empty grassy over grown parking lot. No I dictation of where to park. Not well lit for after hours drop off. Over all just a horrible experience. Will use a different company next time

Timothy Wright 
Rating:
5.0

Nothing to improve. This guy was a true professional. I wish they were all that good. He explained everything perfectly and was very polite.

david varady 
Rating:
4.0

Dropped off after hours - I do appreciate that service.

Thomas Hurst 
Rating:
2.0

Customer did not leave a comment.

Maureen Hirt 
Rating:
3.0

The place was closed when I droped the trailer off.

THOMAS SWAYNE 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Moen 
Rating:
4.0

Make sure the gas tank is where it is suppose to be.

Mary Owens 
Rating:
4.0

Customer did not leave a comment.

Nicholas Braford 
Rating:
1.0

They charged me 12 extra dollars that I didn’t have . I’m broke and can barely afford moving .!

Samantha Mccall 
Rating:
4.0

Customer did not leave a comment.

Charlene E Ehlke 
Rating:
5.0

Customer did not leave a comment.

Rebecca Yin 
Rating:
2.0

I requested and paid extra $10.00 for appliance dolly and the dolly was not on the truck at all

Ashley Curtis 
Rating:
5.0

Jesse was so helpful ! He was willing to work with me on the pick up time, which made all the difference in how the whole move went. It was actually fun! Can't thank him enough. I'll definitely use this rental again if needed!

kitty malone 
Rating:
5.0

Customer did not leave a comment.

Anthony Zimmer 
Rating:
3.0

The owner of this location told me a specific time to show up so we could go over the truck and rent out a new one since we still had stuff to move but they needed that truck back. When I arrived at that time there was nobody on the premises and I couldn't just leave and come back because the truck was due back at that time.

Emily Sears 
Rating:
1.0

Customer did not leave a comment.

Kayla Curtis 
Rating:
5.0

Continue to buy Chevy & GMC vehicles foe the company. Great experience. Ford’s just don’t cut it

Carl Dench-Layton 
Rating:
5.0

Customer did not leave a comment.

Jarrod Hughes 
Rating:
1.0

I was charged twice for the equipment

Brianna Boggs 
Rating:
1.0

Store was closed, supposed to be open.

shawn Lauffer 
Rating:
4.0

Customer did not leave a comment.

Tonia Rone 
Rating:
1.0

I love that I got a free month of storage from U-Haul but the storage location was different from the drop off location. While I was dropping off the truck there was gunshots 500 yards from the locations. When I left there were police everywhere. I wouldn’t recommend using this locations.

Troy McDaniel 
Rating:
2.0

The check in was extremely slow a d even strange. After reviewing my driver's license for about 20 min., they could not print out a confirmation. Then when I received one later, it still had the wrong address on it.

Fred Kruse 
Rating:
5.0

Great guy would go back

Dustin Corso 
Rating:
5.0

Customer did not leave a comment.

rachel banhidy 
Rating:
5.0

Customer did not leave a comment.

Jennifer Keppler 
Rating:
4.0

Customer did not leave a comment.

lincoln bon 
Rating:
3.0

Very old trailer (1982) had much superficial damage that wasn't documented with "x" sticker. Uhaul website kept crashing wouldn't allow me to add my photos of damage.

Greg Hill 
Rating:
5.0

Customer did not leave a comment.

Jeffery Bierman 
Rating:
3.0

After hours drop off, no service provided was just happy to finally be rid of that horrible trailer

Juan Alvarez 
Rating:
3.0

I wasn't sure where to park the vehicle after hours.

Sean McGuigan 
Rating:
5.0

Customer did not leave a comment.

Paul Shadle 
Rating:
5.0

The best experience I've had to date, renting a truck to move. I will use U- Haul again.

daniel tiratto 
Rating:
5.0

The owner was so nice. He explained everything to me.. sweet guy

Erica Burks 
Rating:
1.0

I was charged for a rental close to my house in brook park-Parma location. Then the day before pickup, uhaul cslled and said id have to pick up the truck from the Elyria l store and drop it off there. We’ll, that was 100 miles out of my way, and I got charged for it. 168 was the estimated, then they added on another 100 dollars for the miles, I’ll never do business at uhaul again and Iam telling all my friends their scam.

Michael Young 
Rating:
5.0

Gary was extremely polite and helpful.

Deborah Wailes 
Rating:
4.0

Asked specifically about the 103 mileage limit because we had to pick up furniture before going to our destination and was told it would be ok. Was then charged $4.68 for mileage greater than 103 miles. >:( Glad the furniture store wasn’t farther.

KELLY BRADESKU 
Rating:
5.0

N/A

Tanika Nelson 
Rating:
5.0

Customer did not leave a comment.

spencer shaw 
Rating:
3.0

The gentleman was helpful but the building was in need of help. The credit card system was a mess. I guess the area manager had to help because the new machines were not working had to wait 45 min for everything to get done it was a mess. For just a trailer.

Ronald Hall 
Rating:
5.0

L wish uhaul would give discounts to one way early drop off.

Michelle Calcaterra 
Rating:
4.0

Customer did not leave a comment.

Tom Farquhar 
Rating:
5.0

show where oil stick check is inform client that height of vehicle and double tires on back may effect tolls on toll roads

Alexander Walker 
Rating:
1.0

Customer did not leave a comment.

Robert Ellis 
Rating:
5.0

Customer did not leave a comment.

Al Parell 
Rating:
5.0

Gary, the owner, took great care of me! He made me feel comfortable and confident throughout the whole process! I would highly recommend him to be the one you rent from when you need a U-HAUL truck!

RICHARD KOLESAR 
Rating:
5.0

Customer did not leave a comment.

ernest wagner 
Rating:
5.0

Customer did not leave a comment.

Ashley Reichlin 
Rating:
3.0

The guy who runs the shop was a nice man.

Savannah Rogers 
Rating:
3.0

Customer did not leave a comment.

JEFFREY LUCE 
Rating:
5.0

Customer did not leave a comment.

franklin neal 
Rating:
4.0

My only objection to this location really has nothing to do with the location itself. I made my reservation online a week or so in advance and picked a pick-up location based upon a 7:00 am pick-up time. I received a call late in the afternoon on Sunday, the day before my scheduled pick-up day informing me that my pick-up location had changed and that I wouldn't be able to pick up until 9:00. That immediately put me two hours behind schedule on Monday. As a result, I did not get to my destination until 3:00 AM Tuesday morning.

Timothy Kuhman 
Rating:
3.0

Customer did not leave a comment.

ROBERT SUPER 
Rating:
4.0

The owner took his time and walk me through everything i would need. He gave me his phone number just in case something went wrong. He was very helpful and professional.

DONNA JENNINGS 
Rating:
4.0

Customer did not leave a comment.

TODD TOLBERT 
Rating:
5.0

Very friendly and helpful.

Douglas Wetzel 
Rating:
5.0

Customer did not leave a comment.

William Spencer 
Rating:
3.0

Customer did not leave a comment.

Mike Gillam 
Rating:
1.0

Be on time for pick-up appointment. Also, work out computer problems so customers don't have to wait for your old computer to boot up. You were polite but it shouldn't have taken past 9:30 to get a truck scheduled for 9.

Perry Sherouse 
Rating:
3.0

Hours of operation were not on with a rental company

JOHNNIE BAKER 
Rating:
4.0

Customer did not leave a comment.

JUSTIN KIDD 
Rating:
5.0

nothing ! all went as planned. very nice to deal with, and will use him again!!

ED JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Pete Johnson 
Rating:
5.0

Customer did not leave a comment.

MARTIN YODER 
Rating:
3.0

Customer did not leave a comment.

JAY YAU 
Rating:
3.0

Customer did not leave a comment.

THOMAS QUINN 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA NAIMAN 
Rating:
4.0

Customer did not leave a comment.

KENT REIBER 
Rating:
5.0

Great place to rent from. Definitely would rent there again.

gary jesse 
Rating:
4.0

you guys did a great job with customer service , so you don't need to change a thing. thank again this was my 2nd time using this service

genevive harris 
Rating:
5.0

Very Helpful and explained everything from insurance to size I would need

paula cole 
Rating:
3.0

Gary was very helpful .

CRAIG PENEFF 
Rating:
5.0

nothing,gary is the best,so willing to help my u-haul experience be smooth and convenient.very knowledgeable in all aspects of equipment rental.recommend his facility.

MARK DAVIS 
Rating:
5.0

Customer did not leave a comment.

KAY ARHRA 
Rating:
4.0

I've rented U-hauls before and this was one of the best pick-up experience I've had. Jerry was knowledgeable and helpful. I would pick this location again if I had the chance.

JASON HILLIKER 
Rating:
5.0

Jessie was very knowlegable on U-Haul service. He is very friendly and really aprreciates your business. He really worked with on the time frame that I had to get my mother in law moved. Would recommend him to anyone that needs to rent a truck.

MICHAEL PILESKI 
Rating:
4.0

Have one closer than 40 miles away

Yvonne Jones 
Rating:
4.0

Gary was very personable and pleasent during a very stressfull time. He made me feel welcome and relaxed, while explaining everything to me. He also answered all of my questions without having to ask he to explain it diffrently, so I could understand the answer. He was just as nice when I returned the truck. He took his time and I never once felt that I was being rushed through the whole process. He is an access to your company. If I ever have to move again I would return my business to him.

SUZETTE LEWIS 
Rating:
5.0

Garry at Jesses was a complete delight and very helpful with making my experience very comfortable and easy.

FRANK CAPRARO 
Rating:
5.0

Customer did not leave a comment.

CHARLES JUNOD 
Rating:
5.0

Customer did not leave a comment.

CHARLES WATSON 
Rating:
5.0

Dealer was extreemly helpful. Very knowledgable.

GARY JESSE 
Rating:
5.0

Customer did not leave a comment.

NORMAN WOBBECKE 
Rating:
5.0

Customer did not leave a comment.

Jon Taylor 
Rating:
5.0

Nothing, it was great service, friendly attitude. One could ask for no more!

ROY RICH 
Rating:
5.0

everything went well

mary ruebensaal 
Rating:
5.0

OWNER VERY NICE AND HELPFULL

JASON ANDERSON 
Rating:
5.0

Customer did not leave a comment.

DAN SCIULLI 
Rating:
5.0

Customer did not leave a comment.

ALEX GIRALDO 
Rating:
5.0

Customer did not leave a comment.

ALEX GIRALDO 
Rating:
3.0

Spoke twice to the guy on the phone, dropped it off during off hours. Let him know the issues with the seat belt & he was appreciative & apologetic.

nina cambron 
No reviews have been submitted for this location.

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