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Julie Sawyer
Customer Reviews for Jeff's Little Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was okay but your check out and check-in website needs some attention as it would not let me address some issues with the equipment( was difficult to use) had to make phone calls to you.
Bill McKayThis was my first U-Haul experience, and all went smoothly. The location was fine, and the service was good. The station attendant hooked up the Trailor and checked for working lights. I also rented blankets and was given the ok that my truck was capable of pulling the Trailor.
Robert LarsonVery professional and accommodating.
Charles SiefertThey were not my original location preference and "upgraded" me to a larger trailer that my vehicle was not rated for, yet the staff was present to see, and partially connect, the trailer to my SUV. Had to go switch out trail at another location.
JEREMY LEVINChecking out using the mobile app was equally as difficult. The app does not appear to be well designed to support many photos.
Cody ArtymiukSuper great service thx
Mitchell HaydenVery friendly.
Kathy scabbyrobeparnettEasy and good service during the vehicle return. I especially liked the easy access and parking availability of that location. Jeff took care of the return with good communication.
Michael VetterVery friendly and runs a cute gas station at the same time. Giant cookies though they were stale when I got them so ask before you buy
Ashley RamseyStore was closed when I dropped off the truck. But all looked great.
MICHAEL MULHALLThe first truck did not start. The store was able to provide a replacement in quick fashion
Steve AlsumFirst off, whoever made your reservation and check-in systems, should be fired. I thought that the driver's license system that the MNidiots developed was bad, but your system is the most user unfriendly system I have ever seen. I had to finally delete my wife's account from the last time we rented a U-haul truck. Then when I tried to check-in online, it would error out, saying that I had to turn my location services on, which they were. Then when my Son-in-law was trying to pickup the truck, which he was on the reservation as a driver, the woman at the store, threw a fit because he wasn't me, even though he was on the reservation. Again, I don't know if I will ever rent from U-haul ever again.
Kurt BrueschkeVery personable staff, helpful and not stressed out. I have never had a bad experience at any of the u haul locations, but this location is above average.
brennan coopFinding a spot to park was somewhat confusing, but the staff were very helpful and very efficient
Kayla BehrmanNothing! Jeff was very helpful!
Barry ByrneTruck was full service was fast.
Frances MynarsTrailer had rust and the ratchet straps were terrible to use, staff did not even come out to point out the unit, asked me if I knew how to hook everything up! Had to drive 104 miles to pick up the trailer even though I had a reservation that was secured with a credit card. They called two days before i needed the trailer to tell me they didn’t have one.
Steven MerfeldI was really disappointed in my experience with U-Haul yesterday. Firstly, I chose to have in person, rather than online, check in to get my U-Haul. Right away, the person working the register had no idea what to do and had us speak with the owner over the phone. This caused a lot of problems.. When we walked in there was another man getting a U-Haul and they gave him ours. We had ordered a 17ft truck, which there was only one at this location at the time, and they gave him ours.. Apparently the man ordered a 26ft truck but they didn’t have one to give him. Then I was completely shocked to find out that without identifying him or checking his card, they charged me for his rental?? I ordered a $39 truck while he ordered the 26ft for a week.. They charged me $405 on my card without ever seeing me or my card. I have never felt so screwed over by U-Haul and this is my 3rd time renting through them.. When they finally figured out what they had done wrong, the person at the register had a customer run out to stop the man who had our truck. They then had him return the keys while I had to spend another 20 minutes getting my money refunded and reordering a truck I already had. Then when the man hung up the phone on me because we were “squared away” I told the man at the register and to no surprise, he just handed me the keys. No card check. No license check. Nothing. At this point I had to run to our storage unit because we had rented movers through U-Haul that we were running late for, and that was another awful experience. I cannot believe my card was used so freely without me even being present or giving any approval for. This has caused complete mistrust for using U-Haul in the future. I am extremely disappointed.
Katelyn SarkarPicked up the 26 ft u haul spent a hr getting the ramp out of the back due the ramp being off track after loading took more than a hr to get ramp back into the place we're it was hanging 4ft out the back then returning to the place we rented the U-Haul to get the ramp reamp back on track to arrive at our destination it to 2 plus hrs for that then had to rent the u haul for another day to be able to get stuff unloaded not very happy
Tyler MorganFriendly
Daniel HolterMain uhaul hub is terrible. They dont know whats out yhere to rent
SCOTT SMILANICHNo problems.
Scott RognessVery helpful and friendly, which was particularly appreciated since I had just moved to the area!
Jacqueline KellyJeff was very professional and helpful at every step
Jay SingerJeff was really helpful and welcoming
Teniqka WrightGreat but never got reimbursed for returning a day early.
Jonathon SchneidewindDolly had been dropped off by the previous customer to another location about 5 miles down the road - not a big deal, but not super-convenient.
Scott EddyGreat customer service!
Mark Schroederrented a 5x8 trailer. One of he gate "latches" was totally chipped off. Needed an extra ratchet strap to hold the gate from bouncing back and forth. Needs to be repaired. My service guy was great, the only concern was the bed had to be shoveled while I was waiting. Should have been done in the last few weeks.
Mark SchroederThe lady was very personal and friendly. Easy to find and quick to drop off. The service was great!
Lindsy BergmannI was overcharged 200+ dollars when I should have received a rebate. I rented a uhaul on September 28th and rented it till 13th of October. I returned the trailer on the 11th and was charged by Jeff’s Little Store instead of being rebated for the extra days.
john stegerKnow that if you drop something off there later you’ll need to do the self checkout on line.
James ChihakVery nice lady in the store
david DEVINEThe truck ran really hard. Didn’t feel like it was working right. The location was awesome and Jeff was very nice.
Adam SchleeThe right rear brake light and blinker did not work. I had a test light and it was not my truck .
Brian JacobsBack of truck had leaves in it. Was not cleaned out.
Marianne CordellJeff’s little store is an EXCELLENT location!!! Awesome experience!!!
Dan HeroldThere’s no one there to help connect or disconnect the equipment.
Phaly Luy measFirst I called Rochester to reserve a flat bed car trailer I was sent to Byron. As I was hooking up to the yrailer, I was told to stop because they had already booked it and then I was sent to Jeff's. I was told that the payment was going to be adjustes and I wound up paying more than the $67.00 I was originally charged and I had to drive back to Rochester from Dodge Center to drop it off.
Gina TamezNone
paul husmanVery friendly and helpful. Had tow dolly out and ready to go when I got there.
MIKE ZINCKEJeff and his team do a wonderful job..Janine
Janine Sherry LangeThe service was organized and efficient - however very inconvenient that you aren’t guaranteed that the uhaul will be where you request. I booked almost a full month in advance and wasn’t able to pick up at my preferred location, despite driving by and seeing that I truck I had reserved was in the parking lot. Additionally, I requested and was told a 7am pick up time and I called to confirm, I was told it was moved to 10am. On that note, I had to reach out to uhaul to confirm my reservation details. Thankfully I did, since a lot of the information was incorrect from the reservation I made over the phone.
Sarah ZimmermanThe trailer was booked online for a lower price than what was showing on the computer. It took 30-40 min to fix the error making me late. The person at the register was very apologetic and it was not her fault what happened. The trailer had dirt on the inside which I had to sweep it clean.
Joseph HeaserVery helpful in getting me exactly what I needed!
Rob MathiasJeff was very helpful and accommodating to our schedule. Would definitely recommend using this location for UHAUL rental.
Brian BickneseOne way should be cheaper than there and back if you only need one day
Scott Monson