Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)

363 reviews

5090 State Hwy 12   Norwich, NY 13815

(607) 334-4125

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/19/2024: Closed

Services at this Location:

Contact Us

(607) 334-4125

5090 State Hwy 12
Norwich, NY 13815

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/19/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

The internet connectivity has issues so we were unable to pickup the truck on time. Everything else was fine.

Russell W. 
Rating:
3.0

The app worked terribly

Tom K. 
Rating:
5.0

If possible please get rid of the cigarette / pot odor pervasive in the cab of the truck. Otherwise a perfect moving experience with the UHaul. Thank you !

ROBERT W. 
Rating:
5.0

What nice friendly and helpful people! We have rented here before, but they just get better and better!

Claudia T. 
Rating:
5.0

It was a pleasure doing business with the staff at Jeffrey's

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Bob S. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Just keep doing what you do . Great people to deal with , they were very accommodating and knowledgeable . Looking forward in dealing with them in the future .

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Very nice people. Will be using them again next year.

Kevin B. 
Rating:
2.0

The first time I went she claimed I cancelled my reservation and then the next time I actually got my rental.I filled the truck up with gas before bringing the truck back but somehow she claims it was under and it was registering as something else so very unprofessional and dishonest

Serena R. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

The truck I rented had lots of cigarette ashes and smelled in the cab so the clothes now smell like cigarettes, otherwise not a bad experience at all. Staff was very friendly ( especially the cat). I would rent from them again when needed.

Duane W. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
3.0

I dropped off the U-Haul after hours, so I never actually went inside or spoke with anyone.

Noelle D. 
Rating:
5.0

She is always nice and helpful!

Susan M. 
Rating:
5.0

The experience was wonderful. Easy pick up and drop off. Thank you

james J. 
Rating:
4.0

Nice location, cell service is not great. Which made the return process abit difficult.

Michael C. 
Rating:
5.0

Very nice to deal with!

Beth C. 
Rating:
1.0

I was not happy at all when I paid with cash that was not put in the system and then was charged on my credit card as well and called the location to get my cash back and was lied to (my thoughts she was trying to steal our money) but had to go above her and call corporate just to get our money back. Therefore made my whole experience terrible!

Austin W. 
Rating:
5.0

Customer did not leave a comment.

JOSH H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Very fast, friendly service

Loretta S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

The uhaul app fails to recognize customer's location during the return process. This the 2nd time this has happened to me at two different locations. Please fix the app.

CASEYLEE G. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
5.0

Drop off location at Jeffreys was great. Friendly and helpful.

Edmond C. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Kim is very polite,helpful and a good person.It was a pleasure setting up my move.Thanl you Kim.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
2.0

Customer did not leave a comment.

Daniella A. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Nothing! Courteous and quick service. They are who we go to when we need a truck!!

Laurie J. 
Rating:
5.0

Thank you again drop off was within a mile

Brian B. 
Rating:
4.0

Stop lying and inspect vehicles prior to rental. You are fortunate not to have a major lawsuit after a deadly accident due to your neglect

cynthia W. 
Rating:
5.0

I always have a good experience when I rent from this location

David P. 
Rating:
5.0

The places I picked up and returned my truck were excellent. No problem. However, the self check-in is horrible and UHaul should be ashamed. We tried several times to upload my drivers license and credit card and got nowhere. It's awful. As I've now discovered this is what many, many users have discovered also. I am a relatively seasoned laptop/app user. This is unaceeptable. And not being able to check in and get a truck delayed our packing/moving by a day. I will never user UHaul again, unless I know this "system" has been vastly improved. Obviously, the people who devised this system have never tried to use it in a real-life situation. In addition, the 15-foot truck I rented had several ports to plug 12 volt whatevers, but not one fo the typical ports to recharge an IPhone, which, I'm pretty sure, is the the widest-used cell/smart phone out there. The truck, however, was fine and the human beings at the two outlets were super. I would like to talk to a UHaul rep. about this. I would advise any would-be users to see a person at the outlet to pick up your truck. The self-serve version is a bad, time-consuming horror story.

Paul B. 
Rating:
5.0

Keep Kim there, she's what makes renting a pleasure. Thank you Kim!!! Norm Shaffer

Normin S. 
Rating:
5.0

The staff was very professional! and quick and easy to rent

JOAN L. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
4.0

Jeffreys RV, your operation was unexpectedly quick and painless! In my demented state of "moving", I thought I might've missed something ... but, all good, and very grateful for the smaller truck.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
2.0

only needed the truck for a day and they knew it and she rented it to me for three days the truck was turn in by 3 pm that after noon. when i say a day thats what i should get

LENARD S. 
Rating:
5.0

Customer did not leave a comment.

alexander K. 
Rating:
5.0

Customer did not leave a comment.

alexander K. 
Rating:
5.0

Customer did not leave a comment.

alexander K. 
Rating:
5.0

We have always been satisfied with the service and product. We have used Jeffreys!

Kip P. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Customer did not leave a comment.

Spencer S. 
Rating:
5.0

Everything was very nice, Owener was very helpful now if you could make the ramps a little lighter to sit up for one person would be great.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Nothing !Great friendly atmosphere and no hassle picking up or returning.

Henry G. 
Rating:
2.0

The location was dirty, prices are high and the woman was very rude.

Alexis R. 
Rating:
4.0

I would've rather had gotten it with a full tank I ended up wasting more money on gas than I expected.

Maraliz R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Everything went really smooth and easy. The only issue I had was when used the wipers they didn't clean the windshield, it was like oily I don't know if it was caused by the windshield washer fluid. The rental was very easy and the truck got better fuel mileage than my pickup.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

John Philip M. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
4.0

Customer did not leave a comment.

Jenalee M. 
Rating:
5.0

Kim runs a first class operation. I have rented from here several times this year and each time it's been absolutely wonderful and so easy. Kim, besides being so friendly, is incredibly accommodating and works hard to meet our needs. Thank you!

Edmund M. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Keep the faith.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASL J. 
Rating:
5.0

Nothing I can think of to improve on already superior service.

Michael P. 
Rating:
2.0

The furniture pads I rented weren't included so all my furniture is now damaged and scratched. Also it took forever to pickup the truck because the cell service is poor at the location.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

Veronon W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Pretty good. No real criticism.

Steven G. 
Rating:
3.0

I was not told about the online return process. I read the text later after I had dropped the keys in the box and couldn't take the required pictures.

ROBERT S. 
Rating:
5.0

Very helpful in arranging early pick-up. They made sure an Auto-Hauler was available when they said it would be.

JOHN D. 
Rating:
5.0

Friendly competent customer service!

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

NICOLAEDORIN B. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Very helpful and professional

RONALDDUANE B. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Abdul K. 
Rating:
5.0

Excelente service clean reliable friendly environment i will recommend anyone to this location

John S. 
Rating:
5.0

I was so impressed with the help, I believe her name was Kim. She went above and beyond to help me out with the online checkout to rent the uhaul. What could have been such a difficult and stressful situation, she put me at ease. Thank you

Bethany P. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Nothing, the nice lady was exceptional in customer service!

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Cathy K. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Kim at Jeffreys rv made experience amazing. After having reserved a truck to be picked up in Rome and then getting a call from uhaul the night before pickup that I would need to drive 66 miles one way to a different location because uhaul doesn't have the truck at location it was reserved for might peeve some people off. Kim made it the best experience it could be and I thank her for that!!!

Peter M. 
Rating:
4.0

The woman I spoke with at Jeffreys RV was very nice and helpful. The truck itself was not clean and I had to sweep it and wash out yellow stuff from the inside. I also didn't get it all and it got on some of my items.

Alissa K. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
No reviews have been submitted for this location.

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