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Tina K. | Overall Experience
Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While not an issue with either facility, drop off location was not convenient. I should have been given a location much closer to my destination.
Mike C.Customer service at Chardon and Greenbrier locations were excellent !!
Mike V.Everything was great
Thomas L.The truck was very beat up, over 50 mph is shook bad
Kyle V.Quick and simple
Calvin H.Attendant claimed we had no reservation, though as we made a new one, he reported remembering the name and address (proving one was indeed made and mismanaged). Also mocked us entire time for moving in bad weather.
David S.The trailer smelled like horse manure or hay, or something barn like other than that was clean
Mary S.It's an unattended location, so it really felt weird leaving the trailer without closing everything out and/ or worrying whether it might get stolen before a human checks it in
Gerard M.Thank you
Dave C. | Overall ExperienceNothing, It was a very easy to do. phone and site folks were great. All went flawlesly.
Terry W.I've used this place two weeks in a row and it was a great experience. I highly recommend this place. Very friendly and nice.
Helen C.1. Don't allow customers to make reservations that cannot be accommodated. 2. Make sure that unattended pickup process is better explained. 3. Someone should visually inspect vehicles for needed cleaning before re-renting. A terrible rental experience...
Todd M.Associate at this location went above and beyond to get me going asap. Very great service. Thanks
JOSEPH J.Only difficulty was full parking area upon after - hours return of trailer, could not turn trailer around. There appears to be sufficient area at the back of the property to construct a turn - around circle.
Steve I.Excellent experience at this location. With definitely use them again,
Neil L.It was a seamless experience. Got in and out without any problems. Returning the trailer was easy and quick. He's a great guy to work with
Roger B.Great customer service.
Michael C.Very easy pick up and drop off. Truck was clean and ready when promised.
Susan C.Will use again
Audra B.Great experience. The location worked with me and made it easy
Roger B.The link did not work that I needed to verify before I left the facility. The tank was only 1/2 way full. That's how I returned it. You charged me for 2 additional gallons of gas at $12. So frustrated.
MARC I.Close by on my way.
Greg S.Awesome guy, super friendly and very accommodating. Highly recommend this location.
EMMETT L.Thank you
Carrie R. | Overall ExperienceThank you great job
carrie R.Eliminate mud puddles
Dan P.Super helpful person running the rental. He helped us switch reservation easily from20' to 15'
Melinda L.Everything was exceptional
Bill S.Very pleased all around. Would definitely recommend for anyone looking for storage
megan l. | Overall ExperienceMileage cost is out of control compared to what it used to be
Jason E.ᑎOTᕼIᑎG.... ᗩᒪᒪ GOOᗪ
Patricia M.Mr. Joe at the Chardon OH location was awesome to work with. Very professional, courteous, and a pleasure to talk to. The entire process was very easy from start to finish. Joe even had the vehicle/UHaul truck running and warmed up with the cold weather and snow in the area. Thank you Joe
Christopher C.Joe was great. Easy to work with. Truck was great.
Donna P.Very nice unit for my needs. Thank you for being so reasonable.
Sandra S. | Overall ExperienceProcess was smooth, and exactly what we expected.
Eric F.Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.
Willis R.My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed
Chip B.Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy. Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)
Jonathan P.Very friendly.
Mark B.The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.
Aneta B.Thanks for making us at ease for getting unsullied
Donald S.I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Thank you
KAREN B.Nothing that I can think of that needs improvement
Robert K.Owner was polite, professional and got me the equipment I needed
Robert T.Every thing was quick we were on the road in no time
Dennis C.To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future
ANTHONY S.Overall a great experience. I like the self checkin and drop off. It's very convenient!
JOSEPH P.Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.
Joshua S.took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.
Gene H.Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.
BRETT S.Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.
Martin D.I dropped off after midnight. Obviously, no one was on site.
Eric H.Thanks. Everything was great
quality imaging s. | Overall ExperienceTruck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50.00 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.
Dane O.Rented for 1.5 years and was very pleased!! Highly recommend!
william m. | Overall ExperienceGood overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.
MARK V. | Overall ExperienceNice facility, serves it’s purpose well.
residence a. | Overall ExperienceThank you!!
amy e. | Overall ExperienceEverything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.
jomarie f. | Overall ExperienceOwner is friendly and prompt, no issues.
Preston L. | ReservationNone
patricia b. | Overall ExperienceThe owner is an Awesome individual. Prices cant be beat.!!!
michael m. | ReservationJoe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
CRAIG L. | Overall ExperienceI actually moved out on November 23, 2018.
SUSAN L. | Overall ExperienceThe owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
Elizabeth C. | ReservationManagement very helpful and pleasant
marie b. | Overall ExperienceGreat customer service!
Beto G. | Overall ExperienceThe man working at the facility was very nice and everything was clean and looked organized.
Privacy R. | First ImpressionsCalled facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.
Privacy R. | First ImpressionsEverything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.
Privacy R. | First ImpressionsGreat service. They found me a larger storage unit which helped alot as well.
Privacy R. | First ImpressionsVery nice to work with.
Privacy R. | First ImpressionsManager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.
Privacy R. | First ImpressionsExcellent customer service!
Privacy R. | First ImpressionsHad to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed
Privacy R. | First ImpressionsThis was one of the cheapest i could find for the size... Very nice and clean unit...
Privacy R. | First ImpressionsJoe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
THERESA F. | First ImpressionsOwner was very polite. The registration process was easy because of the online application.
ROBERT B. | First Impressions