Customer Reviews for J&M One Stop Shop
(U-Haul Neighborhood Dealer)

310 reviews

1101 E Grand Crossing   Mobridge, SD 57601

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

1101 E Grand Crossing
Mobridge, SD 57601

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The light wires were not with the trailer and nobody was at this location, so I had to buy a wire from Runnings

Brian Kramer 
Rating:
3.0

Customer did not leave a comment.

Kimberly Hawk Eagle 
Rating:
3.0

I don't care for the online everything however it did help for after hours. I would not have been able to do it if I didn't have the help phone number , the guy who took my initial on the phone reservation was very good to work with and saved me by giving me that number.

RANDY LYNN WILLSON 
Rating:
3.0

Do not miss your pickup time this is an unmanned location and if you are later than what you state the app will timeout and not let you proceed to retrieve your keys. It does not state it has timed out or inform you what to do.

Curtis Bethke 
Rating:
3.0

Customer did not leave a comment.

IVAN WHITEMOUNTAIN 
Rating:
5.0

Customer did not leave a comment.

Gary Hoff 
Rating:
5.0

Customer did not leave a comment.

larry martinez 
Rating:
3.0

Customer did not leave a comment.

David Warner 
Rating:
2.0

No one there to talk to. Must do online. Had to drive from Bismarck, ND to Mobridge, SD, it took 4.5 hours out of my day, plus an extra $70 for gas to get it to Bismarck. I received an extra day and mileage. The extra day didn't help since I had to get back to work. Not very convenient..

KORY ALBERT 
Rating:
5.0

thank you for your service

Cyntheia Fischer 
Rating:
3.0

Customer did not leave a comment.

Randall Ward 
Rating:
5.0

Customer did not leave a comment.

JEFFERY STRADINGER 
Rating:
3.0

The location was basically in a field - the Uhaul was clean in the inside but many dents on the outside.

Kari Leier 
Rating:
3.0

Customer did not leave a comment.

JAMES BURROWS 
Rating:
4.0

Customer did not leave a comment.

Dan Snyder 
Rating:
1.0

The fact I had to drive to a different state just to go pick it up was absolutely ridiculous. I reserved it in Minot North Dakota and I had to drive to somewhere in South Dakota to go get it. Absolutely ridiculous I also had to pay for the gas to get it back to Minot from South Dakota and nobody gave a crap about me or my family and the fact that we just spent an absurd amount of money on a truck and no one gave a crap about us

Warren Edwards 
Rating:
2.0

Put all ordered equipment with truck.

Rosemary Walls 
Rating:
5.0

Make sure you have equipment available when needed. Had to leave our truck in SD because there was no trailer available. Had made reservations in April for both truck and trailer

Robbi Badure 
Rating:
1.0

This location is closed. The accessories I rented were not available.

Kelly Owen 
Rating:
2.0

Had to drive 2 1/2 hours to get vehicle, at last minute,waited for over an hour for dealer to arrive. Windshield fluid dispenser didn’t work and breaks in horrible condition!

Dale Blasewitz 
Rating:
5.0

Customer did not leave a comment.

Frank Whitebull 
Rating:
4.0

Customer did not leave a comment.

Dean Osgood 
Rating:
5.0

Customer did not leave a comment.

Carol Geditz 
Rating:
5.0

Customer did not leave a comment.

Hannah Lee 
Rating:
3.0

No one there to turn U-Haul over to.

RONALD BROWN OTTER 
Rating:
3.0

I will never recommend uhaul to anyone ever again! We made our reservation a week in advance of our needs. The day before we were to pick up the trailer, uhaul emails us and says they do not have any trailers available for us to use from our location in Mandan nd, however they do have one in Mobridge SS if I want to go get it. You guys are a joke! I will never use you again!

DAVID KRAMER 
Rating:
5.0

Customer did not leave a comment.

Gregory Mix 
Rating:
4.0

Customer did not leave a comment.

Sherry Savely 
Rating:
5.0

Customer did not leave a comment.

GREGORY MIX 
Rating:
4.0

A little faster checkout and check-in process.

Curtis Huffman 
Rating:
5.0

Customer did not leave a comment.

Gladys Looking-horse 
Rating:
5.0

I was met immediately upon arrival by the lady that runs the operation for her dad. She was cheerful and prompt. Excellent service!! Nothing to improve.

JAMES LOESCH 
Rating:
3.0

I set it up under mine info. I don't have a pickup. My husband had to go pick up the trailer. The guy confused my husband and said he couldn't use the account I had. So my husband had to do the whole process. They didn't discuss uhaul just said call the number!!

BRADLEY STEINBACH 
Rating:
3.0

Customer did not leave a comment.

FRANKLIN WHITE BULL 
Rating:
2.0

Be sure facility is open at expected pickup time instead of 40 min later. Locking mechanism on trailer was bent, so there was no way to secure the contents. Trailer could be opened even when padlocked.

Julie Lindsay 
Rating:
5.0

Customer did not leave a comment.

Leroy Dubray 
Rating:
5.0

Customer did not leave a comment.

Patricia Pudwill 
Rating:
3.0

Customer did not leave a comment.

Bryan Burk 
Rating:
4.0

Customer did not leave a comment.

Rosalyn Ritter 
Rating:
4.0

Customer did not leave a comment.

John Muchwenge 
Rating:
1.0

It was horrible making a 64-year-old man download an app to remotely open up a lockbox the app kept telling me it didn’t recognize my mobile device which was my phone which I created the account on and which is the phone I was using to do the dashboard entry absolutely disgusting it was horrible frustrating and stressful

Rick Salta 
Rating:
5.0

Please be sure that all communication is accurate so that all people involved can keep their plans on track!

BENJAMIN EHRMANTRAUT 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN WHITE BULL 
Rating:
3.0

Customer did not leave a comment.

Kevin Hoffmann 
Rating:
5.0

Have the committed trailer at the committed location. Had to drive to Boulder to pick it up.

Deborah A Lentfer 
Rating:
5.0

One tire was flat. The location took care of it promptly Another tire did not have much tread depth but we made it to our destination ok

DANNY BIEBER 
Rating:
4.0

Have available storage units implemented at certain U-haul locations.

EATHAN BENNS 
Rating:
2.0

The service I received here was Awesomeness. Yupyup I said Awsomeness they grabbed and unhooked the 6x12 trailer and moved it away as another was checking the inside and looking at the inside and backside for new accidents. I had none. Then she pulled out her phone to check the account in a poof I was done, I was driving away. Less than 10 minutes but just over 5. And I explained I had no running lights.

SCOTT STRADINGER 
Rating:
5.0

Customer did not leave a comment.

James Lonesky 
Rating:
5.0

Customer did not leave a comment.

harlan friesz 
Rating:
5.0

Customer did not leave a comment.

Richard Knop Jr 
Rating:
2.0

Customer did not leave a comment.

Kindra Stevenson 
Rating:
3.0

Ok

BERRY MANN 
Rating:
1.0

They had temporary staff and I did not receive a receipt. I had to contact them and request a receipt and was then charged for damage to a tow dolly that was the direct result of equipment malfunctioning. I finial receive my receipt and in the notes it lied about attempts to contact me and then they charged my card for damages. After following a customer action complaint I still have not heard from this location. This location provided NO customer service and Michael Crompton lied on his documentation and illegally charged my credit card. This place is a complete disappointment.

CHARITA DOWDELL 
Rating:
5.0

Very helpful and accommodating.

Vickie Krause 
Rating:
5.0

Your digital system is way to intrusive. I should not need to share my location to return the trailer. I should not have to take a pic of your trailer on a lot, which never did work. The way your digital system is setup has seriously soured my experience with uhaul. I will consider other options next time for sure and that has never been a consideration before.

John Umiker 
Rating:
3.0

Customer service was great! The guy met me outside and supported me with the help I needed. Thank you!

Nicole Ross 
Rating:
5.0

Customer did not leave a comment.

Colette Ducheneaux 
Rating:
1.0

Customer did not leave a comment.

Terry Schnaible 
Rating:
5.0

The movers were very professional.

Dwight Sackreiter 
Rating:
5.0

Customer did not leave a comment.

COLIN Macdonald 
Rating:
3.0

The customer service here was excellent!!

Debra Sheckler 
Rating:
3.0

They came over to help me unhook the trailer, even though they were closed that day. Very helpful and returned my calls promptly.

STEPHANIE VAN BEEK 
Rating:
1.0

This truck was left unclean when I picked it up. With the covid19 pandemic, it is evident that there wasn't any attention placed on disinfecting and cleansing of the interior. There were crumbs and and gravel on the floor board and dust on the dash. The steering wheel felt sticky along with the knobs on front of the dash. There was a very strong musky odor emanating from the air conditioner vents which was very unpleasant to endure especially during the warm weather. Overall, I am very disappointed with this rental and will not be back as a customer. I have emailed a formal complaint to customer service 2 days ago and have not received a resolution. This is not how you treat customers.

Chance Halsey 
Rating:
3.0

Better WiFi connection

Baylee LaCompte 
Rating:
1.0

I am rating Mobridge poor because of the distance I had to drive to get the truck. The manager was very friendly and helpful. However, as a location, I had to drive 100 miles one way to pick up a truck. Unacceptable. I had to commit nearly five hours of my time just to get a truck which I had reserved in my hometown SIX weeks in advance.

GARY HARMS 
Rating:
5.0

Technician and Manager were competent and understanding of my dangerous problem. Technician diagnosed the problem that the come-alongs were way off from being centered on the tires. I never touched these. Sr. Management said a 40% refund on dolly is on the way, but I also require fair compensation of $100 for the 3.5 hour delay and extreme anxiety and distress regarding the safety of the rig. The drop off tech submitted pictures verifying this serious technical error.

SEAN O HERRIN 
Rating:
4.0

Customer did not leave a comment.

Diane jones 
Rating:
3.0

No one was there, I sign on the door in small lettering sag closed until further notice but if you need help call this number. No sign to say they were at lunch, Nothing on website to suggest hrs were closed for lunch. 2 of us, both Senior citizens had to get the trailer off ourselves.

Genevieve Sylvester 
Rating:
1.0

Wht was I charged for extra day when trailer was returned a day early

phil letsche 
Rating:
5.0

Customer did not leave a comment.

phil letsche 
Rating:
5.0

Elite customer service! Friendly. No waiting.

Amelia Brewer 
Rating:
4.0

Customer did not leave a comment.

Daniel Kruger 
Rating:
4.0

Was nice Employee And helpful

Michael Morgan 
Rating:
4.0

In today's health crisis, the store needs to have wipes and cleaning sprays available for anything and everything that employees and customers might touch. Plus the interior of the business must be kept really clean if customers are going to be entering and doing any paperwork inside the business. That's just the way it has to be for the next few months, at a minimum.

MARY MASSINGILL 
Rating:
5.0

Customer did not leave a comment.

Stan Rader 
Rating:
5.0

Customer did not leave a comment.

Ray Pearman 
Rating:
3.0

Needs more space

Dominic Weinkauf 
Rating:
3.0

I had a reservation for this size truck at Bismarck but ended up having to drive 115 miles one way to Mobridge to get it cause Bismarck did t have one even though I reserved one 45 days in advance. I was not impressed. Mobridge people were friendly but truck was kind of dirty both inside and out.

Douglas Lipetzky 
Rating:
3.0

Customer did not leave a comment.

MARY MASSINGILL 
Rating:
3.0

Thanks

Edward Thompson 
Rating:
3.0

Only place to drop in this region was not satisfied with it because it was about 80 miles from where I was told to drop. I felt that I should have been worned and compensated for fuel

Edward Thompson 
Rating:
5.0

Customer did not leave a comment.

juanita whiteeagle 
Rating:
4.0

Customer did not leave a comment.

Jon Flatland 
Rating:
2.0

Customer did not leave a comment.

Jonah Caddell 
Rating:
3.0

The

Todd Fischer 
Rating:
1.0

The people I was dealing with we're not knowledgeable on how to charge me or rent me the equipment for that matter. Poor service

david miller 
Rating:
3.0

Better communication with the new pick up place you are given due to the nearest uhaul equipment you requested wasnt available so you were sent somewhere 2 hours away

Andrea Peterson 
Rating:
3.0

I was quoted wrong and still haven't received a emailed receipt like they said..

Jay Claymore 
Rating:
5.0

Customer did not leave a comment.

Charles Fischer 
Rating:
4.0

Customer did not leave a comment.

Aaron Jenkins 
Rating:
5.0

Customer did not leave a comment.

David Bohlander 
Rating:
1.0

The truck used has a bad transmission, my rpm would be at the 2/3 when i was going 55mph on the highway which caused me to use alot of gas so i spent alot of money on gas alone. I was not happy as I didn't realize it would be so expensive, also it took me over an hour to actually get the code for the keys when i reserved 2 weeks in advance and the 24/7 was extremely difficult to do, i called Uhaul about 4 times before i actually got the keys! I was not happy

Kenberly Castillo 
Rating:
3.0

cabin interior had dog or cat hair on seats....... I had booked truck in Aberdeen but had drive to 90 miles one-way to pick up truck in Mobridge. Local sites fine, but this is corporate U-haul issue-was only notified two-days in advance that there was a truck shortage.

David Kreider 
Rating:
5.0

offer a spare tire.

CHARLES MOLTER 
Rating:
5.0

Customer did not leave a comment.

Ernestine Norris 
Rating:
5.0

Customer did not leave a comment.

Lynn Lawson 
Rating:
5.0

Customer did not leave a comment.

Lance Stricklin 
Rating:
3.0

Customer did not leave a comment.

Shontel Mousseau 
Rating:
5.0

The trailer was clean, but very scratched and dented. Appropriately humorous and friendly staff to work with when we picked up the trailer. Actually an enjoyable transaction!

Lynn Lawson 
No reviews have been submitted for this location.

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