Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)

2,782 reviews

360 Newkirk Rd   Richmond Hill, ON L4C3A2
(Elgin Mills Rd E and Newkirk Rd Bingo World)

(289) 317-1042

Office Hours

  • Mon-Sat: 9 am–3:30 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(289) 317-1042

360 Newkirk Rd
Richmond Hill, ON L4C3A2
(Elgin Mills Rd E and Newkirk Rd Bingo World)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–3:30 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
4.0

Customer did not leave a comment.

SYREETA B. 
Rating:
5.0

Not sure, service was very good. Thanks

James P. 
Rating:
5.0

Very well organised; everything is ready to go on the date as promised @ the above location.

Lily K. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
3.0

Customer did not leave a comment.

Frank G. 
Rating:
1.0

They write my name and last name wrong and when I call so many time they said they can't change it so the invoice I have it's useless also the truck was very dirty and bad smell too don't waste your time and money

Sharham B. 
Rating:
1.0

Customer rep was great and all went well. But when return the truck the charge for fuel was 1.43/m while the quoted price said 0.89/m on booking. I submit my disagreement when was completing return and was written will get a call from uhaul prior to charge but had no call and simply got charged my visa. Also unable to download the receipt when using app for my own record. Such as rubbish service. Won't recommend uhaul.

hassan P. 
Rating:
4.0

Customer did not leave a comment.

georgia J. 
Rating:
1.0

The car is need maintenance and spend moor gas . It is really bad.

amal M. 
Rating:
4.0

Please make your 26' trucks more than one! We forced to return our rental truck in middle of our moving because you wants to rent it to next customer

Elmira H. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

I am so happy with this location and staff always. I arrived a little earlier than store hours On Feb 22nd, he helped us and saved our time. Thanks

Saeid Z. 
Rating:
2.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Was very happy with overall service I received.

ALNASHIR S. 
Rating:
1.0

vehicle provided was in no condition to be rented out. AC compressor blew after 80km.

michael G. 
Rating:
5.0

Not applicable

dong Y. 
Rating:
3.0

Keep up good work

Teodor B. 
Rating:
5.0

Customer did not leave a comment.

Hamidreza S. 
Rating:
4.0

Customer did not leave a comment.

SAIID R. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Every thing was perfect

MOJI A. 
Rating:
5.0

Nothing to add, the whole experience was positive and productive for me.

Ed L. 
Rating:
5.0

Very cool and best friend ship

Aimal N. 
Rating:
5.0

Customer did not leave a comment.

Reza K. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
2.0

The truck I was provided with didn't even had its dash lights on during the night. Overall very old and poor equipment.

Zahin N. 
Rating:
4.0

Customer did not leave a comment.

weixin C. 
Rating:
5.0

Customer did not leave a comment.

Jose Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Ali E. 
Rating:
5.0

Customer did not leave a comment.

Krishna Prasad S. 
Rating:
1.0

This dealer tried to rip us off by charging us for a dolley that we returned. We had them review the security footage and it showed that the staff removed it from the truck before they attempted to charge us for it. Glad we went back to watch the camera footage with them. I'll never use a Uhaul dealer again.

Kory M. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Continue with the great customer service

Sheryl M. 
Rating:
3.0

Have more signs where to drop the keys at night..

Slawomir S. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

I had a great experience with U-Haul however, in the morning the locker and the back of truck were frozen, so we almost waited for more than 20 minutes thankfully, the guy who worked there helped us.

Mahmoodreza R. 
Rating:
5.0

Customer did not leave a comment.

Neon Reign C. 
Rating:
5.0

Nothing that I can think of. Thanks.

Fazil M. 
Rating:
5.0

I am thoroughly pissed off with U Haul in the Niagara peninsula for their lack of service and availability. A sign stuck to a pole in front of a motel with no units of any kind is not what i accept as a U Haul dealer. The same goes for a milk store where you are constantly bypassed for someone buying a loaf of bread. i even believe I read something about no one way trips. That is what U Haul is all about. There is no way that I was going to rent a truck in St Catharines or Niagara falls which is 35 miles out of my way then drive it to Toronto then return it to Niagara falls and then pay double the gas and mileage. I ended up renting a trailer in Toronto dragging it to Port Colborne and returning it in Toronto. Again the 360 Newkirk location was excellent with 26 trucks on the lot at that time and every type of trailer that you could imagine. .

RON C. 
Rating:
5.0

Customer did not leave a comment.

Sameera K. 
Rating:
4.0

Customer did not leave a comment.

Ahmed S. 
Rating:
1.0

I originally ordered a 15' truck in Aurora, they didnt have any in aurora, so they sent me to Richmondhill. They told me that I will get 30km extra for free, but ended up charging me still for the extra mileage.

Lennard Lindzay M. 
Rating:
3.0

Can't rate this location as I didn't go in nor deal with staff. I dropped off using the app.

Christopher D S. 
Rating:
5.0

I was satisfied

Victor S. 
Rating:
5.0

Fast service, equipment was in excellent condition.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

HAMID S. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
4.0

Newkirk staffs are helpful, thanks

Roy F. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Orr M. 
Rating:
5.0

Customer did not leave a comment.

Luis Josue M. 
Rating:
5.0

Just wanted to let you know that I had left my vehicle underneath the light near the building in your parking lot area and someone tried to steal my wheels on the car. Three lug nuts were removed from one wheel rendering it dangerous to drive on. Keep a closer eye on the lot since Richmond Hill, is no longer the safe place it used to be.

Leon L. 
Rating:
5.0

Excellent customer service

Petula G. 
Rating:
5.0

Customer did not leave a comment.

hasnain B. 
Rating:
4.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Chao D. 
Rating:
5.0

Customer did not leave a comment.

Ehsan Y. 
Rating:
5.0

The guys in there are very helpful This was my first time renting from this location and the proofed to be the best location. Thank u. Yamen.

Yamen A. 
Rating:
5.0

Efficient, clean, and professional

Robert D. 
Rating:
5.0

We had a great experience dealing with this location & the company overall. It was extremely easy, pleasant & no issues, at a very reasonable price! Thank you, guys!

Dina A. 
Rating:
5.0

Customer did not leave a comment.

Derik G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The trailer cabin should be swept clean for next rental. I had to sweep out the dirt left over from prior use

ROLAND A. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Remind to refill gas before arriving at the parking lot

Mark F. 
Rating:
5.0

The original reservation was for 8635 Keele St Unit 1, after booking for 12pm and someone hitting my car I never called to extend my reservation and they gave my Uhaul away after only being late by 1 hour. That location has very poor customer service and the attendant was very rude We do plan on filing a complaint with head office about that location for both not keeping the reservation or at least calling to confirm if we are planning on cancelling or if we are simply just late. Uhaul should really be careful who they are allowing to represent them. 360 Newkirk was great in terms of customer service and was a lot more understanding to our situation

Ehoud E. 
Rating:
1.0

Customer did not leave a comment.

Al P. 
Rating:
5.0

The return app occasionally gives me problems like this time i couldn't access it to complete the return.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

GIULIO V. 
Rating:
5.0

Customer did not leave a comment.

salman K. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
2.0

I am writing to express my dissatisfaction with the recent service I received during my rental of one of your vehicles. Specifically, I am concerned about the fuel charges incurred during my rental period. I used the vehicle for less than 15 kilometers and returned it with the same fuel tank. Despite this, I was surprised to see a fuel service charge and a fuel charge on my bill, totaling $55. I believe this charge is unjustified given the minimal fuel consumption during my use of the vehicle. I kindly request a review of the charges and a refund for the fuel-related fees. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and assistance in resolving this issue.

Navid R. 
Rating:
5.0

Staff was friendly and very helpful.

Calvin H. 
Rating:
2.0

I returned the rented equipment with same gas (fuel was same as deliver time) whereas in the my receipt considered fuel charge, 8 lit. I dropped only 30 Mi..

Alirezza H. 
Rating:
4.0

Customer did not leave a comment.

Seth T. 
Rating:
4.0

They opened early to anticipate a busier day.

Kevin T. 
Rating:
4.0

I booked a furniture dolly that this location didn't have. The system should have told me that instead of me finding out on the day of, while picking up the truck. Also I found customer service to be pleasant but not very forthcoming. I booked a 20' truck and 2 days before my booking date, u-haul called to tell me the customer before me had extended their booking and therefore, they had to change mine to the 15' truck. They did not mention the guaranteed booking credit of $50 in the event they cannot fulfill my booking until I prompted them. The location did not have the furniture dolly and still charged me for it, and I had to call them to get it refunded. That said, all personnel I dealt with were polite and immediately gave me the credits/refund once I did contact them.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Ashkan B. 
Rating:
4.0

Customer did not leave a comment.

Dahryl P. 
Rating:
5.0

Customer did not leave a comment.

mujahid S. 
Rating:
5.0

I had an online reservation for furniture dolly, which I didn't receive, because I was told that they are first come first receive basis. What is the reason for reservation, if you cannot get it when you need it?

Gueorgui T. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
5.0

Fast and well managed service. I will definitely use this location again in the future. Thank you for providing this rental to help me get my items home.

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

York L. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Jodi T. 
Rating:
5.0

Trailer was left dirty by previous renter. Not the fault of the location. I was given $10 rebate when shown state of trailer to staff. Nice gesture and appreciated. Always friendly and helpful guys working there.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Mehdi S. 
Rating:
5.0

Customer did not leave a comment.

Fabio D. 
Rating:
5.0

Open earlier (7:30am).

Ilia C. 
Rating:
5.0

Looked after right away and given info on how to load a d secure the vehicle to trailer. Very helpful. Thanks.

JAMES M. 
Rating:
3.0

1. Pleased make sure the tracks have winter tires as required. I drove from Toronto where it was +12 to Ottawa where it was -2 and icy, it was a hilly area, and I had a loaded trailer. I was closing to a trouble, but firefighters who just happened to be nearby helped me get back on the road, but I had to listen to their opinions on tires quality. 2. I found that the dispatcher(s) measure the trip based on the total vehicle run. It is perfectly fine with me. However, there is a trip indicator on the dashboard, which I used to measure my trip mileage, and I found a discrepancy between the two measurements after I received the bill. If I am not mistaken, and unfortunately I did not take the pictures, I think this may require attention. Otherwise, the opportunity to rent a pick up track with the hitch for a trailer was very useful to me, and the crew was friendly and helpful.

Igor M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Mehdi P. 
Rating:
5.0

the best!!!!

Pouresmaeil A. 
Rating:
5.0

Good。It would be better if you can choose to extend the time by half a day

Yu J. 
Rating:
5.0

Customer did not leave a comment.

David D. 
No reviews have been submitted for this location.

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