Customer Reviews for Jacksonville Self Storage
(U-Haul Neighborhood Dealer)

493 reviews

10724 Lem Turner Rd   Jacksonville, FL 32218

(904) 714-3748

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9:30 am–4 pm
  • Sun: 9:30 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(904) 714-3748

10724 Lem Turner Rd
Jacksonville, FL 32218

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9:30 am–4 pm
  • Sun: 9:30 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

akremm abdelnoor 
Rating:
5.0

I. Was I I was. Well. Please

diane thompson 
Rating:
1.0

Felt ripped off said fuel was not sufficient and charged 57$ to my card. Never go there again.

Marilynn Mann 
Rating:
4.0

Customer did not leave a comment.

Brodrick Cyler 
Rating:
5.0

Customer did not leave a comment.

JACOLE JONES 
Rating:
5.0

No improvements are needed. I had a great experience....

dottye young 
Rating:
5.0

Customer did not leave a comment.

Osley Argudin 
Rating:
5.0

Service was great thank you

Maurice Shirley 
Rating:
5.0

Customer did not leave a comment.

Shanteal Sapp 
Rating:
4.0

Customer did not leave a comment.

Larzie Johnson III 
Rating:
1.0

Customer did not leave a comment.

David Paden 
Rating:
5.0

Thanks

Dorel Buliga 
Rating:
5.0

That truck needs to be removed from your fleet horn doesn’t work, has a terrible pull makes difficult to steer, has a fowl smell in the cab, seats are torn, seat belts do not properly work, braking system is a concern. This is a literal accident waiting to happen!!!!!!!!

Daniel Cohen 
Rating:
1.0

Truck needs some repairs. And when I told the cashier about it she didn’t even offer to switch me to a better truck

Ameia Hall 
Rating:
5.0

The truck I would was very good the only thing was, the driver seat wouldn't move.

evelyn rhodes 
Rating:
5.0

Customer did not leave a comment.

Serena Simon 
Rating:
4.0

The only space I could fit my 26 footer was the handicap spot. I was able to back it in between the two trucks opposite with a few inches to spare on either side but the truck would have been blocking the gate. Unfortunately people who dropped off before me do not have the same confidence or give a damn to properly park a truck, hence the reason I had to use the handicap spot. I apologize for any inconvenience that may have caused but it was the only safe parking spot available. I can provide pictures as well for proof. Thank you.

Joshua Samudio-hillis 
Rating:
1.0

Had the worst experience picking up a cargo van at this location after booking a reservation by phone with an U-Haul agent, thought I’d get things handled by speaking with Brianna Cook a reservation manager but unfortunately Brianna felt the need to argue back and forth with me about u hauls “$50 guarantee”. She kept telling me that I wasn’t eligible and “I found that information online” as if the information I found online wasn’t from U-Haul.com. Briana continued to over talk me to the point that I told her “I can’t believe I had to argue with phone reps but now it’ sounds like I’m arguing with someone who claims to be a manager, I’ll handle this later cause at this point I’m 30min behind schedule because you all did not have the reservation ready” and I hung up.

Marco Wallace 
Rating:
5.0

Keep doing the right and good work. Good customer service.

SAMUEL OKYNE 
Rating:
5.0

Smooth process

Carolyn Jordan 
Rating:
5.0

Customer did not leave a comment.

Tonja briscoe 
Rating:
3.0

I was waiting for like 5 minutes.

Jordan Bowes 
Rating:
4.0

Customer did not leave a comment.

Daeyana Orr 
Rating:
3.0

Customer did not leave a comment.

SAMONE Johnson 
Rating:
5.0

Very good service

Leanor Hernandez 
Rating:
5.0

Customer did not leave a comment.

Grace Wulff 
Rating:
5.0

Customer did not leave a comment.

Jelisa Hicks 
Rating:
2.0

Desk attendant advised no equipment was available when I went to the office. Went out to the parking lot and rented the truck I needed online in the same location. Over charged for fuel. Tank was 3/4 when picked up. Sent a photo of the mileage and fuel level at pick up but have received no response or credit.

David Spach 
Rating:
5.0

It was an Awesome Experience.

deron nance 
Rating:
3.0

Have people in the office when you come to pick up your items, also stop charging so many fees how did a 60 dollar rental go to over 100. Probably won’t use again unless there’s absolutely no other option

Kania Steen 
Rating:
5.0

Customer did not leave a comment.

Jesus Viera 
Rating:
3.0

Y'all can refund me my money that you were supposed to put back on my card

Jasmine Gray 
Rating:
5.0

The service in Spanish was great.

Lorenzo Perez 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER MIRARCHI 
Rating:
3.0

I returned a truck after hours and did not realize I was blocking the self service entrance. A women came out te back door and hollere at us to move the truck, of course I had just dropped the key in the after hours box, then she saysshe dont have the key and is going to call a tow truck on us. There. was no signage and nowhere for me to park a 20' truck! Why was the front desk person there with no key to open the night drop box?

Nancy Cadwallader 
Rating:
2.0

They charged my for 2 days when I only used for one day I returned the truck , but the office was closed . I had no one to give the keys to. So I put in drop box

CARL BORROUGHS 
Rating:
3.0

Customer did not leave a comment.

Nancy Cadwallader 
Rating:
5.0

An occasional friendly smile would be welcomed!

Pat Stores 
Rating:
5.0

Customer did not leave a comment.

Steve Monroy 
Rating:
5.0

Customer did not leave a comment.

VICKI REESE 
Rating:
5.0

The associate there informed me that there was no dolly available although I reserved it with the truck a week in advance. She offered no solution and still charged me for the dolly I never got. Actually, my experience here was awful.

Wesley Homer 
Rating:
5.0

Customer did not leave a comment.

Whitney Early 
Rating:
5.0

Explain to customer that rental agreements / contacts are all done through text and emails so they would have a good understanding proper policy and procedures and where to research it

Monica Johnson 
Rating:
3.0

Customer did not leave a comment.

Helen Lane 
Rating:
1.0

I was charged for gas only went 10 miles. I put $10 in the gas tank to bring it back to exactly where it was and was still charged $16 for gas. Not to mention the truck was filthy

Ellen Cook 
Rating:
5.0

No comment

marguerite smith 
Rating:
4.0

The managers were very helpful and thorough in their explanations of the different storage units, truck sizes and usage guidelines. I was pleased with the entire transaction.

Pat Stores 
Rating:
5.0

No comments

marguerite smith 
Rating:
5.0

Customer did not leave a comment.

Laportia Madison 
Rating:
1.0

Rude Costume Service. employees that don't know how to read a fuel gauge! I was overcharged 30+ dollars for fuel even though i bought it back with the same amount yet the lady argued with me even while showing her pictures of fuel gauge before and after. Both ladies i dealt with there both had attitudes and was rude. when i needed another truck a week later i just went to Budget and recieved twice the customer service for have the price . i advise you not to go here or at least this location

Kyle Stewart 
Rating:
5.0

The young lady behind the counter was friendly and welcoming. She answered all of my questions.

Lucy Holman 
Rating:
5.0

Customer did not leave a comment.

Cierra Colson 
Rating:
5.0

All went well for me. Quick and easy check-in and check-out.

DWAYNE VENCIL 
Rating:
5.0

Customer did not leave a comment.

Amy Borgstedte 
Rating:
3.0

I rented a Uhaul for ! day and told the attendant i would only need it for three hours and I ended up having it 4 and half hours, so i get charged another full day, i never got a paper contract at all, does it say in your paper contract a"DAY' is when you tell them it will be returned, nobody can account for traffic, hurt back, weather, etc., I should of been told if i'm late for the time I estimated return than im going to get charged a whole other day!, i would of told her i needed it for a whole day then!! I'm not happy at all with the way this turned out. i wake up to a 121.00 charge on my card

Richard Gribble 
Rating:
3.0

Uhaul itself was in bad condition, didn't feel safe driving on the highway with the truck it definitely needed some maintenance done to it . Penske trucks are way better.

Adam Pandullo 
Rating:
5.0

Customer did not leave a comment.

Billy Butler 
Rating:
4.0

Customer did not leave a comment.

Darriane Scott 
Rating:
5.0

Customer did not leave a comment.

Gelesca Davis 
Rating:
2.0

Customer did not leave a comment.

Charles Cermak 
Rating:
5.0

Customer did not leave a comment.

Kitrina Wade 
Rating:
5.0

Customer did not leave a comment.

Brandon Radford 
Rating:
5.0

Customer did not leave a comment.

Ameia Hall 
Rating:
5.0

Customer did not leave a comment.

Sharrie Dillon 
Rating:
5.0

Customer did not leave a comment.

Angela Zeigler 
Rating:
5.0

That location has outstanding customer service

Michelle Cohen 
Rating:
5.0

Nothing.

Benjamin Edwards 
Rating:
2.0

The 26’ truck we rented was in need of a lot of repairs. Maybe even taken off the road completely or sold off. Let’s start with the exhaust manifold leak that was coming in the cab. The noise from this was also very loud. A rear tire was unbalanced to where you couldn’t run between 35-55 mph. The passenger headlight would come on and off with every bump in the road. There was no power steering due to the reservoir being empty. Our travels for the day were only 69 miles in which took 11 gallons of gas. Probably due to the exhaust leak. I’m not sure why I couldn’t have had the other 26’ truck since I was the first one there, but was told it was reserved for someone else.

Rick Jones 
Rating:
5.0

Customer did not leave a comment.

ADEDAPO OGUNSINA 
Rating:
3.0

Did not receive blankets as purchased online. Had to ask gentleman there to assist with the extra lift to place in truck. I thought he did however discover he hadn't as my packers did loading later that day. Used my own personal blanket to pack fragile furniture.

Diane Rozelle 
Rating:
5.0

Customer did not leave a comment.

Dominique Polite 
Rating:
3.0

Door didn’t work. Truck was unstable and kept jerking. Unsafe on highway

Melanie Thompson 
Rating:
5.0

Add more trucks to this location

Michelle Cohen 
Rating:
5.0

The rep was awesome

Bresha bessent 
Rating:
4.0

Customer did not leave a comment.

Orlando Watts 
Rating:
5.0

Customer did not leave a comment.

STACEY JONES 
Rating:
5.0

Very friendly staff and knowledgeable rental process was made easy

Diosdelie Sherman 
Rating:
4.0

Customer did not leave a comment.

Taron Simpkins 
Rating:
3.0

Customer did not leave a comment.

Darcy Farris 
Rating:
5.0

Customer did not leave a comment.

Mark Thruman 
Rating:
5.0

Customer did not leave a comment.

Edward Johnson 
Rating:
5.0

Very pleasable.

KELLY BIOLSI 
Rating:
5.0

Customer did not leave a comment.

James Reynolds 
Rating:
5.0

Customer did not leave a comment.

Edward Johnson 
Rating:
5.0

Agent was very friendly and helpful

Chas Plaines 
Rating:
5.0

Customer did not leave a comment.

Karina Diaz 
Rating:
5.0

Customer did not leave a comment.

Angel Davis 
Rating:
5.0

They were very pleasant and polite and the u-haul was ready to go .

Vanessa greenleaf 
Rating:
4.0

Customer did not leave a comment.

Edward Johnson 
Rating:
5.0

Everything was great. No complaints.

Iesha Holmes 
Rating:
5.0

Customer did not leave a comment.

Misty Campbell 
Rating:
5.0

Customer did not leave a comment.

Jesus Viera 
Rating:
3.0

Customer did not leave a comment.

THERESA BENNETT 
Rating:
5.0

They were very pleasant and polite.Will definitely be going there again.

Vanessa greenleaf 
Rating:
5.0

Pleasant people, clean truck...had some engine issues but it didn't stop me from getting what I had to do accomplished...I would definitely use them again.

Tiffany Sheffield 
Rating:
5.0

Great customer service. Easy check out experience

Gerhard Pudimat 
Rating:
5.0

Customer did not leave a comment.

Tim Arnold 
Rating:
5.0

Customer did not leave a comment.

Chas Plaines 
Rating:
5.0

Customer did not leave a comment.

KELLY BIOLSI 
Rating:
5.0

N/A Very pleased!

Beverly Mckenzie 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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