Customer Reviews for Jackson Self Storage
(U-Haul Neighborhood Dealer)

295 reviews

205 Scottsville Dr   Jackson, CA 95642

(209) 223-3112

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/30/2024: 9:00 am - 3:00 pm
  • 5/4/2024: Closed
  • 6/29/2024: Closed

Services at this Location:

Contact Us

(209) 223-3112

205 Scottsville Dr
Jackson, CA 95642

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/30/2024: 9:00 am - 3:00 pm
  • 5/4/2024: Closed
  • 6/29/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I can't think they could do more. Service very helpful. Bent over backwards to meet my needs. Of course I haven't found out how much my bill is yet. 😁

Ethel B. 
Rating:
5.0

Great service, very friendly and helpful.

Rhonda C. 
Rating:
5.0

Friendly customer service rep. Nice truck. Easy rental process.

Carol A. 
Rating:
5.0

Customer did not leave a comment.

TAMERA F. 
Rating:
5.0

Customer did not leave a comment.

TAMERA F. 
Rating:
3.0

I feel like they scammed me out of gas cost. I returned the car with the exact same amount of gas, but they charged me for gas. Probably will look for alternative truck, rental companies in the future.

Trevor D. 
Rating:
5.0

Customer did not leave a comment.

Kendra M. 
Rating:
3.0

Customer did not leave a comment.

kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Lael F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

I had an excellent experience at this location. Everything went smoothly, and even though there was a hiccup Don was awesome and friendly. The van was adequate for my needs, and clean. The office wasn't far, nor hard to get to. The office was a friendly environment, clean, and my questions were answered professionally and friendly. Everything was explained to me very clearly, too. The stress of moving things was definitely made a lot better by how well I was treated. I would definitely recommend this location. Thanks!

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Dylan J. 
Rating:
5.0

Truck was returned with 1/2 tank of gas and three days early. No credit extended for fuel or early drop off.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Anna Marie G. 
Rating:
1.0

Got charged more than I Should of

Ryan T. 
Rating:
4.0

Customer did not leave a comment.

JoAnne C. 
Rating:
1.0

Open on time first of all!!! Have pickup truck hitch necessities. Compensate for all extra running around to try to find hitch accessories. Have friendly people there!!

Juanita D. 
Rating:
5.0

Front desk guy is awesome. 3rd time we have used this location. Helpful, clear, no surprise fees, Clean equipment. I Will always use this location.

Travis G. 
Rating:
5.0

We've used this location multiple times and every time it's a great experience. Everything is always ready to go, the trucks are clean, well maintained and any questions or issues are addressed immediately with a super friendly and knowledgeable approach. We liked this location so much that when we needed a storage unit we didn't hesitate to rent it here.

Shannon H. 
Rating:
5.0

They had the correct truck, so it was a quick checkout and being able to drop it off, when I was finished late at night was great.

Susan H. 
Rating:
5.0

Incredible customer service. Thank you.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Thanks again for great service!

jacob C. 
Rating:
5.0

Customer did not leave a comment.

leo A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

peter R. 
Rating:
2.0

The customer service was very poor. The communication between employees was very poor. I was quoted a certain price then charged double. If the employee would have explained to me better money and my time could have been saved.

bryanna L. 
Rating:
5.0

Just start your day with a smile, that is all you need todo to improve "U-Haul-"!

darrel P. 
Rating:
4.0

We felt we were charged way way to much . Also the smoke smell in the truck was horrible. The people who worked at this location were super friendly.

Deanna H. 
Rating:
4.0

I have always used U-Haul for my moves and the only thing that they could do to improve is remove having to pay for mileage. You can rent a car and not pay by the mile. It's just ridiculous to have to pay $1.09 per mile. Moves usually ar e not close by.

Terri W. 
Rating:
4.0

Lower your rates. Hahaha. Actually, the van pulled to the right. I suggested a alignment to the guy who rented me the van. Didn't get a response that was comforting.

pete R. 
Rating:
5.0

Customer did not leave a comment.

alana P. 
Rating:
5.0

Great customer service!

rickey C. 
Rating:
5.0

Very friendly staff, excellent service.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

denise R. 
Rating:
1.0

I told the person at the counter that I didn't want to pay for the insurance. I didn't initial the insurance section. I was charged for the insurance. I have been trying to get my $25 back.

Diane D. 
Rating:
5.0

Outstanding and friendly service.

Robert B. 
Rating:
5.0

The woman behind the desk was sweet, helpful and extremely knowledgeable about the equipment rented; a very enjoyable experience.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Jayme S. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

rebecca B. 
Rating:
5.0

Dan was very pleasant and helpful. The truck was easy to drive and comfortable. A nice surprise on a hot, tiresome day. Thank you!!

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

Very nice and helpful people working at this location.

Karl K. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

The place was Anya d made the rental a breeze!

Damian D. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
3.0

A computer system that works as the kind lady at the desk had to struggle and finally had someone else do it over the phone and took too long

louise B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA J. 
Rating:
4.0

Customer did not leave a comment.

Dan Y. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Carol was a sweet and pleasant lady. She made the experience wonderful.

Maggie W. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
5.0

This Jackson location was so great. They really helped us out. Thank you Jackson U-Haul!!!!

Cynthia B. 
Rating:
1.0

Had to jump the uhaul every single time it was turned off

patricia C. 
Rating:
5.0

U-Haul staff at Jackson Self Storage were very helpful. Our move was much less stressful because of all the guidance offered by Donald Flannery at Jackson Self Storage U-Haul.

ADAM C. 
Rating:
5.0

Nothing, we only rent from this store if possible.

KYLEE L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
5.0

Customer did not leave a comment.

joe N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Not applicable as the experience was so positive.

Angela N. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
1.0

Worst experience in my life these people are cowboys and dont know how to run a franchise business. They meant to charge me $80 and I didnt know I was meant to fill gas to how it was which is fine. They charged my $154.18 and when I returned it before 8.30pm they tried to charge another $100. This 205 scottsville location are scammers so be aware. I will be contacting Edward Joseph Shoen ceo of amerco the holding company of uhaul. This location needs to be investigated and shut down scammers. I'll be posting my reviews all over the internet including scam.com and bbb, on facebook all over the worst company I've ever dealt with scammers. The woman on the phone Angela so rude unprofessional lady

Mohammed Z. 
Rating:
3.0

Customer did not leave a comment.

Kathleen J. 
Rating:
1.0

The signs on your cargo van said 19.99/day. I was charged $89.00/day. Your office manager said that was because I drove over 100 miles and U-Haul was giving me the best deal! Not in my humble opinion! Why was I not told this before hand?

marvin B. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

The man was helpful and courteous. I needed for a couple extra days and he took care of me. Employee of the month!!!!

Moses W. 
Rating:
5.0

Nothing excellent service

Christopher D. 
Rating:
4.0

Clean the truck

Robert C. 
Rating:
3.0

Not make them drive all the way to rent a truck. This location was 60 miles from where I was told I could rent a vehicle, the day of my pickup. You inconvenienced me as a customer and I will never use your company again, and tell everyone I know to never use Uhaul. Not to mention the extortion of a one way rental out of the People's Republic of California!!!! Ripped Off and pissed!!!

Eshaya D. 
Rating:
4.0

Hard to find

Daniel P. 
Rating:
5.0

Donald was Beyond helpful friendly! Keep up the great service

pam A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

No mask was worn by employee, the truck was not only dirty and not sanitized but smelled of heavy cigarette smoke and the price promised was not given. Was told I would be charged for 24 hr truck rental despite only needing it for 8hrs. We are in a pandemic and to think UHaul cares little about customer safety was hard to imagine. Canceled my next truck rental with Uhaul and will go with your competitors.

Chance B. 
Rating:
5.0

Excellent service - excellent experience!

amy C. 
Rating:
5.0

Customer did not leave a comment.

Helene R. 
Rating:
5.0

Great customer service, thank you 😊

Mary G. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Easy to work with this office. Thank you.

sharon L. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Great customer service

Jason J. 
Rating:
5.0

Customer did not leave a comment.

michelle B. 
Rating:
4.0

I was a bit fatigued and running-my mouth, so I did not ask how much it cost after the initial mileage provided ran out. Carol was great other than that and I appreciated her renting on such short notice. Thank you, Drake Davis

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Alvina B. 
Rating:
5.0

Need to reserve another. Truck sometime in July if not the end of June. They have not given me a definite days move. But l would be needing at least a 15 footer for the day. As soon as l knowledge will be in touch. Sorry best l can do.

Doreen C. 
Rating:
5.0

Customer did not leave a comment.

Manhattan C. 
Rating:
5.0

I love renting from this place. Best ever customer service.

Teresa Y. 
Rating:
5.0

The passenger door was hard to close completely.

Linda F. 
Rating:
5.0

Provide direction or crossstreet in return address.

Betty N. 
Rating:
2.0

They ripped me off overcharged me kept taking money from my bank account for unknown reasons I was quoted a price they didn't give me my reservation instead they booked a new reservation and overcharged me

tonya R. 
Rating:
5.0

Office staff is super friendly and helpful!

Bob P. 
Rating:
5.0

Excellent service! Thank you.

Joshua D. 
Rating:
5.0

EASY RETURN WITH THE MOBILE APP!

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Nothing. Customer service was very good and they needed no improvement.

CONNIE M. 
Rating:
5.0

easy process, great staff, no issues.

roger B. 
Rating:
5.0

Customer did not leave a comment.

Damian D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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