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Customer Reviews for JPR Cycles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
JPR is the best and easiest place to rent a uhaul I am sorry that they are not renting trucks anymore!
Michael CVery easy rental and representative was very helpful
BRET TThe drivers mirror was broken. I was told I would not be charged for this . OK. When I pulled out and got on the highway, I realized the mirror would only point at the ground,. It would not hold a fixed position. This was extremely dangerous. I drove from NJ to Maryland staying in the slow lane because of poor maintenance. The attendant was a very nice young girl but I guess she did not understand safety. I was driving roughly 500 miles. Quite honestly this charge to my credit card should be adjusted and this truck should be removed for repair. I was happy that I did not get into a car accident.
John CThe over charge me on the miles
juan RCustomer service was great. It was a small location with basically no parking for customers.
Joe BQuick and easy
Madison GI have rented from many places and this is the best place to rent a Uhaul. Grace is a gem and very courteous.
Paul RVery friendly. Great customer service!
Simon WThe person at the counter was extremely helpful and courteous, the owner of JPR Cycles extremely helpful also, I ended up leaving my motorcycle there for inspection. All great people and all very helpful with customers, they got another customer for sure.
luis FN/A
ANA BExcellent
cary PEverything was excellent
cary PVery good costumer service
LEMUEL PIt was a pleasure doing business with this location!
MICHAEL CGreat customer service. Easy transaction
jean wThe folks at JPR are always friendly and helpful. Renting from them is easy-peezy.
Frank VGreat customer service provided !
JOHN DGrace, who I talked to when making the reservation and when picking up the vehicle, was excellent! Very informative, efficient and pleasant.
Ellen KThank you for an amazing experience ! Grace is the best !
Herby BNone. Service was prompt both when picking up and dropping off. The customer service (Grace) was outstanding. So good that I dropped off my snow blower for service. Would definitely recommend.
Paul RThe young lady at the Lyndhurst location was extremely helpful & professional... The pick was fast and easy.. We did sign in on line & pre paid Which was also easy so that made our pick easy.. & the drop off in Groton at Gold Star Highway location was also very easy in & out...
Edward FThe person who helped us - Grace - was wonderful.
MARGARET GThe van was clean but I just don’t think it was Covid 19 clean. Times are different now they should’ve been like sanitizer in the van
EFRAIN RGood
Muhamadou TGrace was amazing. She was able to get me the equipment I needed and knows the systems and billing well. She was clear, concise, and very informative. I am thankful she understands the customer experience well.
Elizabeth WNo other improvements required. But, Grace was an awesome person that helped me during this stressful time. She was kind and considerate to my needs and did everything to reduce my stress.
peter vAwesomely awesome
Gerard CReally friendly staff and a pleasant experience! Will definitely use them again!
Alessandro DBest Uhaul rental ever!!! My go 2....Excellent service!!!
JULIO RGreat experience for our first time use of a 9’ Uhaul van to move a family member to a new apartment in Lyndhurst NJ. Grace provided us with outstanding customer service and we would highly recommend using this location(Park Ave) and their vehicles.
Philip CI did not say that you had to completely check in online. The place was not open. We had to do online checking and we had to wait for one hour and a half minutes. Also, I was changed mid week from North Arlington to Lyndhurst. I will have to think twice before renting a u-haul again,
Amy TExcellent and efficient service. It was quick and easy.
smita vCustomer service is absolutely horrendous. I would never use uhaul ever again. If I moved across Canada I would rather do multiple trips with a pickup truck rather than renting with uhaul again.
JOHN MNothing
angel bI would recommend that they not make their customer wait so long. They explained that someone has taken over their computer. I was there 30 mins early, and I ended up waiting a lot longer for the rental.
Doris MAll good
Mario BCounter person wasn't helpful, just took the keys, didn't say much and said "that's it your done"
Frank D1) Van was parked between other vehicles. It took 15-20 minutes to move the car out of parking lot, and I did it by moving jet ski parked next to the van that I have rented. 2) I paid for a dolly and there was no dolly inside the vehicle. Called customer service, and they recommended me to drive to U-Haul location in Newark, NJ. When I arrived there, store worked told me she did not receive a call from the customer service. Guess what? There was no dolly at that location. So, the same store worker made a few calls and reserved one dolly at the U-haul store in East Orange, NJ. I finally drove there and picked it up. Then I had to drive all the way back to South Hackensack to move my stuff. So, I was charged for the miles that I had to pick up a dolly which was supposed to be inside the vehicle at the first place. Not to mention, I also had to pay for gas. I'm hoping U-Haul will apply partial refund !!!
abdulkadir cService was great. Price was excellent. Very accommodating and helpful.
THERESA PEverything went great. Excellent experience .
Robert KI rented a trailer that was hooked up onto my friends truck. My friend had called and they held the reservation with his card. When we got to the place I wanted to use my card to pay since it was my bill. The young lady who helped us told me that I will be able to pay when I Return the one-way trailer. When I got to the place to deliver the trailer I was told that the bill was paid with my friends card and I was not able to reverse the charges. That was an inconvenience for me since I was paying with a credit card. Maybe the young woman did not know this information but Her lack of this information was a problem for me. I wish I would have been better informed.
Willie KStore wasn't open and couldn't get the keys, had to go to another location
Kellie HEveryone was friendly and accommodating and the truck was clean with no issues.
ross rThe staff was very professional and efficient
Louis gGreat customer service
Edward EHave a representative present , the online check in process was not pleasant it took at least 45 minutes up of my contract time. At least with a live person you will have the customer happy that they can utilize the time they have it for. Also I rented it with a appliance truck which there was none.
james sGreat customer service. The girl that works there was very friendly and helpful. Quick check in and check out.
Toni fThe roll up windows were a little awkward. Most vehicles now have automatic windows. They were tough 2 get accustomed 2.
gary cI requested a dolly with the truck but because the place closes at 12 pm on Saturday, It wasn't available so I suggest to put any extra equipment requested in the truck for the self pick up just in case the location closes, the customer would find everything requested available
Anas AGood enough
david yDrove off lot at 11:45 am. Didn't look at time on agreement sheet but they put time in as 11 am and had to rush a little extra so I didn't get charged for an extra day
Mike OClean the truck. Pick up location changed three times. Over 40 miles before we got home to load.
Doug ENo parking
David KREPRESENTATIVE DO NOT KNOW HOW EQUIPMENT WORKS AND LACK PROFESSIONAL BACKGROUND
KOUDOUGOU NLooks like I was charged for 2 gallons of gas & I absolutely returned it with the same amount i left with.
Anthony MNo welcome on arrival, kept us waiting in silence working with other folks and then asked how he could help us after an awkward wait. Truck was messy.
ASHLEY C