Customer Reviews for JMR Pack & Ship
(U-Haul Neighborhood Dealer)

1,212 reviews

6356 S Pecos Rd Ste 3   Las Vegas, NV 89120

(702) 454-1021

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/18/2024: 9:00 am - 4:00 pm
  • 3/21/2024: 9:00 am - 4:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(702) 454-1021

6356 S Pecos Rd Ste 3
Las Vegas, NV 89120

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/18/2024: 9:00 am - 4:00 pm
  • 3/21/2024: 9:00 am - 4:00 pm
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is a great location to rent a U-Haul from the owners are so very nice and I love renting from this U-HAUL.

Charlene B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Terry & Tammy ROCK!!! Absolutely Great job in assisting me with my trailer needs. I'll be back!!

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
5.0

JMR pack and ship are always professional and always ask if anything else they can help with. I do best to reserve all my rentals at JMR because of the convenience of the location and knowledge of the employees.

Richard P. 
Rating:
5.0

Incredible customer service!

Davy B. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
5.0

Truck is new BUT I think rides very rough loaded. Every bump on the freeway, it just get on bouncing.

ALI C. 
Rating:
5.0

Excellent customer service

Janet L. 
Rating:
4.0

They did not have the furniture dolly I had requested. But other than that, everything was okay..

nancy S. 
Rating:
5.0

Customer did not leave a comment.

DAROL G. 
Rating:
5.0

Customer did not leave a comment.

Ivan F. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
2.0

The windows an the mirrors were dirty an I could not hardly see.

Linda J. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

BILL J. 
Rating:
5.0

Great customer service experience

arthur S. 
Rating:
5.0

Customer did not leave a comment.

yoandry R. 
Rating:
5.0

Awesome place to rent a uhaul

Pavel A. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The customer assistant guy was very friendly. I was literally in and out in no time. Great place to pick up a u haul truck.

dieudonne S. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Truck was dirty,I cleaned it up when returning it

Karen A. 
Rating:
5.0

The people who run this location are absolutely amazing. So helpful.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Lisa Z. 
Rating:
5.0

Very friendly staff and great customer service.

Yan T. 
Rating:
2.0

Customer did not leave a comment.

Ivette G. 
Rating:
3.0

Customer did not leave a comment.

ALI H. 
Rating:
5.0

This location had the best customer service. The staff was very helpful and extending our use wasn't a problem.

Paige M. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

Place was messy and gross.

Danial B. 
Rating:
5.0

Customer did not leave a comment.

Sue P. 
Rating:
4.0

Customer did not leave a comment.

Greg O. 
Rating:
2.0

Upset no dolly was in my truck for my after hours pickup. I had to pick up a dolly the next day at a U-Haul location for from home. Paid extra and now and stuck not being able to return it due to the business hours being the same as work

Stephanie C. 
Rating:
2.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Great customer service!

Roberto T. 
Rating:
5.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

Customer did not leave a comment.

Ira K. 
Rating:
5.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

Everything went well.. thank you

Victor S. 
Rating:
5.0

This location was great. The lady that helped me was so personable & assisted me perfectly. However, I do have negative comments about the Uhaul company in general. I booked a Uhaul online through some Flower Pedal shop, & when I got there, the girl acted like I didn't have a reservation she was expecting and said they had no uhauls. Luckily this second location down the road could help me Also another issue I had, when I went to upload my license photo, my camera on my phone wouldn't work. It was black. You should add the option to add a saved gallery photo. Luckily the lady at the store could help me by doing this on her phone.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Jonavan P. 
Rating:
5.0

Best service thanks for all your help

FREDDY A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

At this location the people who run it are above the rest, they go above and beyond to make sure you have the right uhaul for your needs, very friendly, very helpful and a pleasure to do business with

angie R. 
Rating:
4.0

Customer did not leave a comment.

NICK A. 
Rating:
5.0

Excellent location to pick up rental equipment. Person running the rental store truly professional and a nice person.

Richard P. 
Rating:
5.0

Love this location. The staff is down to earth and friendly.

MAJOR ROBERTS H. 
Rating:
5.0

Nothing

Myra A. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Terry and Tami were great to work with!! Highly recommend

HENRY G. 
Rating:
1.0

The woman working there was late 40 minutes opening the office, my appointment was for 9 am but didn't get the truck until after 10 am. Also, her breath smelled like a wet ashtray, made me want to puke. The phone check-in didn't even work...for anybody.

Matthew C. 
Rating:
5.0

Tami and Teri are the best. Very smooth and thoughtful experience

BRUCE E. 
Rating:
5.0

Terry was very helpful and honest

Delores B. 
Rating:
5.0

Customer did not leave a comment.

Delores B. 
Rating:
1.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

The associate had excellent customer service skills.

kyle C. 
Rating:
5.0

Do not change anything. The employee's were the best I had in a long time.

GENE S. 
Rating:
5.0

Vehicles requiere more cleaness to it. The one I rented had a large slab of granite and trash on the cabin. The attendants are really nice people and have a great customer service but the other items should be considered as well.

RUBEN E. 
Rating:
5.0

To expensive for 2hrs of rental

CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

Pietro T. 
Rating:
5.0

Customer did not leave a comment.

raychael B. 
Rating:
5.0

I've used the service before and continually come back because the customer service is so good I even drive past other locations just to get back to this one

Chris L. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO M. 
Rating:
5.0

Great, fast and easy

Lataisha N. 
Rating:
4.0

We just dropped off the truck as it was closed. Left the key in the key drop. But it worked great for us!

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Ali H. 
Rating:
3.0

Customer did not leave a comment.

Macey M. 
Rating:
5.0

I have dealt with a few different locations of u haul and now only return to this office. Extremely helpful and professional and I appreciate that!

ERIC C. 
Rating:
5.0

Everyone was very nice with great customer service

LINDA I. 
Rating:
5.0

Customer did not leave a comment.

Mickel L. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

These people are providing an important service to the people if Paradise. They seem to go beyond yhe norm to develop a good relationships with their customers. Top Rate!

BRUCE E. 
Rating:
5.0

I had a great experience there isn't any more that I can recommend to change. Just keep up the warm welcoming attitude

Sharanann H. 
Rating:
5.0

Friendly

Francisco O. 
Rating:
5.0

Customer did not leave a comment.

Elsa C. 
Rating:
1.0

The truck was completely empty when I started the car the seats were sticky from liquid that was dropped all over the truck and all over the floor I took pictures to verify I requested a call from the manager and never received one I called all day the next morning and never was able to get in contact with any this was a very bad experience

Tracee L. 
Rating:
5.0

The staff are really nice and professional people. Thank you

Beverley S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

This location has problems with internet therefore all customers had to use their cell phones. I wish they open earlier specially during the summer. Order than that the staff was friendly and very helpful.

irma N. 
Rating:
5.0

Great people, great service

SALOMON A. 
Rating:
2.0

No gas ... No dolly included ... Etc etc ... I feel I was charged to much for 4 hours

Timothy W. 
Rating:
5.0

Great customer service

Janet L. 
Rating:
1.0

Poor customer service!! Unwilling to answered questions. Terrible experience ….. will not refer or use this company again!!

Joe S. 
Rating:
4.0

Customer did not leave a comment.

MARIANETTA F. 
Rating:
5.0

Customer did not leave a comment.

Blaine D. 
Rating:
5.0

STAFF IS ALWAYS FREINDLY, HELPFUL AND TREATS US LIKE WE ARE TOP PRIORITY!!! MAKES RENTING A TRUCK EASY!

Raquel W. 
Rating:
5.0

Customer did not leave a comment.

Ebuni W. 
Rating:
5.0

Nothing to improve. I just wished I asked for the lady who helped me and my husband over the phone for a reservation at the location pickup. She was really nice and patient.

Siasau L. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

NICOLE V. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
5.0

System was down. They were patient and wonderful. Helped us get our truck.

JULIA H. 
Rating:
5.0

Excellent customer service

Janet L. 
Rating:
5.0

Keep being so friendly and helpful!

ERIC C. 
No reviews have been submitted for this location.

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