Fast, easy check out and in
Avril B.
Customer Reviews for JD Tool Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very accommodating and helpful.
RICHARD E G.Process for pick and return convenient.
Valencia J.Computer was down about 35 minutes UHAUL's employee didn't communicate this…or much else…for probably the first 15-20 minutes. We just stood there at the counter as he barely spoke. Someone came in behind us and waited about 10 minutes and he never said a word to her or updated her so she walked out. Pretty poor performance on his part
Joe T.There was trash left in the truck. The UHaul app took over an hour to try to do the pick up and then the reservation canceled. We had to reserve again and if it wasn't for the great customer service in Manchester NH I don't think i would of been able to rent a truck to move.
ALAN B.Great experience with car trailer! Moved a lightweight, classic style VW Beetle which is light but the trailer was great!
mark B.Not having the Appliance Dolly made our move a lot more difficult moving a washer and dryer. Really disappointed that it and the furniture pads were not included.
Paul K.24/7 mobile phone check-in was overly complicated. The clerk at JD Tools was most helpful.
Nils J.The truck roof leaked and destroyed some of my contents. The dealer was great to work with and apparently the truck had recently come the Manchester NH center so the dealer was not aware of the leak. It didn't seem to be an issue until the truck was driven in the rain
Robert G.Nothing! Everything was spectacular!
Mindy M.There was not much gas in the U-haul box truck and every time I stopped the engine, it would not start back up. I had to actually buy jumper cables and had to jump it at least six times. Also, it would have been nice if a dolly had been included with the truck to help move large pieces.
Cindy W.I would definitely rent from this location again
Arthur R.Justin made our experience the easiest and most stress-free part of our moving process. He made renting and returning the uhaul easy to understand and hassle-free. I have rented with Justin before, I have always found him to be professional and curious. Number 1 employee!
Dana G.I have always been treated extremely well by my Uhaul location. I have realized the benefits of a rental from them, and will do it every time I'm in need of one. Thanks!
Brian D.Thanks to J. D. Tool in Conway, NH for great service! Thanks, also to Frank in customer service for the great help!
Thomas A.Super easy to work with, convenient location in Conway. Thanks for your support today.
Ray G.Perfect location, great inventory, friendly staff, easy in and out.
michael R.No improvements needed! We have rented from this location twice and both times we have been extremely pleased! The person we checked in and out with was informative and friendly, and the van we rented was great. We would definitely rent from this location again!
JOHN R.The gentleman at the counter was great. I had reserved online and mistakenly selected Tuesday pickup instead of Monday. He made sure that I was able to get the rental I needed. The truck was amazing. And the return process was completely painless. âââââ
Robert W.Great staff, quick and easy registration process. thank you!!!
Cheryl C.Fabulous Customer Service. Justin, Joe and Carl are SUPER!
Shanna M.Would like to know why I was charged triple the price when I went same mileage
Bonnie C.Justin is an AMAZING customer service representative for your company! A+++++++ on every level.
Shanna M.very knowledgeable and helpful staff! Thanki you!
Dawn W.Everything went well. There was a slight issue with the bill, but they quickly satisfactorily resolved the issue.
Terry M.Secured place to store the wonderful, thick pads after use.
johanne G.Always outstanding
Brendan B.Return was after hours.
James T.No improvements neede! This is our second time renting from this location and the staff is very helpful and sociable. See you again next year.
Steven B.Thank you
Susan L.These guys are awesome. They have made my moving experience so much more pleasant! A shout out to Justin! The van was spotless, and held so much stuff! AC and great radio. U-HAUL, you ROCK!!!
Donna M.This is a great U Haul location. The place is easy to find, with lots of parking and plenty of space to hook up the trailer. Staff is cool too -- helpful and no nonsense. Smooth and easy rental.
Adam C.Good staff
Tom D.Keep doing what you do
Joseph D.Nothing
JOHN D.Nothing. Service was attentive and timely.
Karen T.Excellent service - especially as a walk-in. Dude hooked up the trailer for me and assisted with a lights check. Great communication during rental period. Won't go anywhere else now.
Richard W.Nothing that I can see, I didn't reserve the trailer but they had one on hand and very quickly got me checked through and on my way. They were great to deal with and absolutely use them again.
Craig T.Not much excellent service
Charles D.Service is always excellent at JD Tools
Maryanne F.Always great service and knowledgeable!
Dennis L.I had an excellent experience from Starr to finish. The on line reservation is great,easy to understand and maneuver. I was extremely satisfied. Everyone in the building were very friendly, polite and professional. They have everything you need!
Helen P.Great people happy service
Francis T.I have rented from JD Tool and Equipment several times and am always treated respectfully, professionally, and efficiently. Could not ask for better service.
KIMBERLEE D.Closed in conway for a 3 day period
Thomas H.The U-Haul customer service representative at this location was outstanding. He immediately informed me that the U-Haul software was not functioning properly and he apologized for the consequent delay in processing my pickup that he had no control over. U-Haul Corporate needs to invest in its IT and improve its software that their retail outlets need to use to service their customers.
Stephen M.