Customer Reviews for JB Truck Service
(U-Haul Neighborhood Dealer)

105 reviews

1239 Green Bay Rd   Sturgeon Bay, WI 54235

(920) 473-4020

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(920) 473-4020

1239 Green Bay Rd
Sturgeon Bay, WI 54235

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When I picked up the truck I couldn’t access the lock to the box that held the key because of the thick ice built up on it. After breaking the ice, turns out the lock wasn’t locked at all. The box was frozen shut. Once we got THAT undone, the keys were instead in the truck and not the box. The advertising board was in the windshield. And finally when we brought it to the location we were packing stuff it had 6 appliance Dollie’s, 3 utility Dollie’s, and 2 roller cart things stored in the back which took up quite a lot of space I could have used for packing. I paid $160 for the truck rental and couldn’t use a portion of the space because of this.

Megan Vanatta 
Rating:
5.0

Very professional

Andrew Anderson 
Rating:
1.0

When I called the location where I set up the reservation and told them about my predicament she told me to call the U haul traffic person and hung up, with no solution accept a phone number.....RUDE

James Mccarthy 
Rating:
4.0

They did a good job calling and informing of the pick up process as they were closed on Saturday.

KEN THIRY 
Rating:
5.0

Great customer service

Craig Skarpiak 
Rating:
2.0

I rented a uhaul in a certain location, but received a phone call later from a representative telling me that there were no availability in that location at the time that I wanted for the uhaul size I wanted. So I was told I could pick up the uhaul I needed at the closest location nearby which was 50 minutes away. It seemed like a minor inconvenience, but I didn’t mind too much. The representative told me that my total payments would be the same as if I rented from the original location I wanted and that they would cover my traveling mileage due to have to travel 50 minutes there and back to pick up/drop off the uhaul and he said he would be “saving me money” by having my mileage fees covered. When I started the mobile pickup on my uhaul, the charges did not match what I was told earlier. Not sure if the representative I had spoken to did not make the changes to my account or did not rely the changes, but it was very frustrating.

Xeng Yang 
Rating:
4.0

Customer did not leave a comment.

Karen Mainard 
Rating:
3.0

Customer did not leave a comment.

Timothy Lockwood 
Rating:
5.0

Customer did not leave a comment.

Linda Gloria 
Rating:
5.0

Customer did not leave a comment.

William Zwicky 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MALINOW 
Rating:
5.0

Customer did not leave a comment.

Curt bawden 
Rating:
5.0

Liz, the drop off receptionist was helpful, professional and nice. Good representable of your company. Follow up and friendly.

Quinn Brennan 
Rating:
5.0

Nothing, very pleased with the experience.

Donald Semega 
Rating:
5.0

Customer did not leave a comment.

Robert Demeuse 
Rating:
5.0

Very helpful at the office

Dale Stafslien 
Rating:
5.0

Customer did not leave a comment.

Geraldine Hurlbut 
Rating:
5.0

Customer did not leave a comment.

Jack Moneypenny 
Rating:
4.0

Customer did not leave a comment.

Paul Holznecht 
Rating:
5.0

Customer did not leave a comment.

James Mitsche 
Rating:
1.0

Customer did not leave a comment.

gavin hartell 
Rating:
5.0

This was far and away the best experience we have ever had. When you are looking to improve your customer service you should have these people be your trainers. They are the very best. Went out of their way to help with a difficult rental.

GREGORY MILLER 
Rating:
5.0

Customer did not leave a comment.

Hubert Zettel 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Jeffrey stodola 
Rating:
5.0

Fast efficient return helped me get right to vacation.

Stephen George 
Rating:
5.0

Customer did not leave a comment.

Richard Benzshawel 
Rating:
3.0

Truck was not swept out. Dirty blankets were left in back. Air conditioning did not work and windshield washer fluid was empty.

David Jespersen 
Rating:
5.0

Customer did not leave a comment.

Benjamin Joseph 
Rating:
4.0

Customer did not leave a comment.

Larry Huber 
Rating:
2.0

Woman completely lost at pickup location. It took forever to sort it out.

Dominic Leblanc 
Rating:
4.0

Customer did not leave a comment.

Barnie Haen 
Rating:
5.0

Customer did not leave a comment.

terence thompson 
Rating:
5.0

Customer did not leave a comment.

Eric Rubinoff 
Rating:
1.0

Facility and Staff were not in compliance with the State COVID-19 requirements. No one had mask's, no sanitizer, no signs, no control. They were friendly and did there job, as though it was pre-covid days. I will not do business or recommend because of their lack of respect for public safety and the current State Requirements. MASK UP please!

Wendy Wright 
Rating:
4.0

I returned my rental equipment via app. The process was smooth and easy to navigate. I would do this again.

Charles Bretl 
Rating:
1.0

There was no one at the site at the scheduled pickup time. Thank goodness my father-in-law knew how to hook up a trailer, and was allowed to verify by submitting photos to customer service.

Carissa Erickson 
Rating:
5.0

Customer did not leave a comment.

Robert Larson 
Rating:
4.0

Customer did not leave a comment.

KURT TINGWALD 
Rating:
5.0

Customer did not leave a comment.

Jerald Cole 
Rating:
4.0

Customer did not leave a comment.

Mark Taylor 
Rating:
4.0

Customer did not leave a comment.

Darrel Baker 
Rating:
5.0

The return location was changed at U-Haul’s request and was a little inconvenient but you did give me a partial refund. That made it acceptable.

Larry Gales 
Rating:
5.0

Customer did not leave a comment.

Jesse Swain 
Rating:
5.0

Customer did not leave a comment.

vince mahler 
Rating:
5.0

Customer did not leave a comment.

jim schaefer 
Rating:
5.0

Customer did not leave a comment.

Byron Holden 
Rating:
4.0

Customer did not leave a comment.

bill krueger 
Rating:
1.0

Customer did not leave a comment.

patrick havlik 
Rating:
5.0

Customer did not leave a comment.

RYAN NICOMETO 
Rating:
5.0

Customer did not leave a comment.

Judith Gabert 
Rating:
5.0

They were not open on the weekend- and got charged 3 extra days as of now- still waiting to here from U-Haul about a refund. Other than that my experience was excellent overall

Michael dewine 
Rating:
5.0

Customer did not leave a comment.

Karen Rynes 
Rating:
5.0

Staff was very friendly and helpful

Stephen Feckete 
Rating:
4.0

Customer did not leave a comment.

matt derenne 
Rating:
5.0

Customer did not leave a comment.

Wayne Wolf 
Rating:
5.0

Excellent service thank you again.

Jeff Kuhns 
Rating:
5.0

Nothing, great customer service all the way around very helpful just awesome can’t say enough.

Anthony Moon 
Rating:
5.0

Customer did not leave a comment.

Lee Bailey 
Rating:
5.0

Customer did not leave a comment.

Jerome Rousseau 
Rating:
5.0

Customer did not leave a comment.

Dennis Bradley 
Rating:
5.0

Customer did not leave a comment.

tom baumann 
Rating:
5.0

Customer did not leave a comment.

Jennifer White 
Rating:
3.0

Well, it was quite unclear. I had rented a vehicle from fish creek wi....told to drive 30 mi south to pick it up in sturgeon bay. I realize these are small towns, so that was fine. Went to pick it up and no one was there. I called both #s for JB trucking and no one answered. A simple answer would have been great. The vehicle and keys were there but no one to talk with. So, I called U-Haul 1800# and they were able to check me out over the phone as my phone had no service in this area of door county. Couldn’t use the app. Was quite frustrating, though it all worked out and the woman at 1800 U-Haul was very sweet and accommodating. Also spoke with a young man who was very helpful. Just an answer on the phone would have been satisfactory. Jb trucking had had left a message the night before about online checkout but I didn’t get that message til I was already there and didn’t have internet service. I learned some lessons thru this however ????

gina nygro 
Rating:
5.0

Great guy and bent over backwards to fix a pick up problem.

Max Laird 
Rating:
5.0

Thanks for locating the trailer for us as we were able to keep our timeline.

david harsh 
Rating:
5.0

Very nice just had to go out of our way for pick up when we ordered from Green Bay location and they over booked an gave our trailer to someone else day of pick up called at noon for a 3:00 pickup said they don't have a trailer for us..... was happy with Sturgeon Bay... very disappointed with Green Bay and the experience

MATT GUNDERSON 
Rating:
1.0

No one was at the location when I arrived at the confirmed time. No one answered when I called the location's number. I called U-Haul customer service. After 20 minutes on hold I was told I needed to talk to someone else and was transferred. The call immediately went to someone's voicemail. I called U-Haul again and after 12 minutes of waiting for an answer I was told again I needed to talk to someone else but this time I insisted that I not be blind transferred. The gentleman I talked to in the end was nice and was able to complete my rental contract over the phone so I could still take the trailer. Overall, a very negative experience but this was the first time I had such poor experience in the handful of times I have used U-Haul trailers or trucks.

Brian Massart 
Rating:
4.0

Customer did not leave a comment.

Don Magle 
Rating:
5.0

Customer did not leave a comment.

Bradley Beggs 
Rating:
5.0

Customer did not leave a comment.

James Ryan 
Rating:
5.0

Nothing. Everyone was very kind & helpful! Would definitely use them again & recommend them.

pamela conway 
Rating:
5.0

They were helpful friendly and courteous

jeff barnes 
Rating:
4.0

At first I was not impressed with the outward appearance of this location. But in working with the proprietors, I found them to be well organized and very helpful. I would definitely do business there again.

Rick Rankin 
Rating:
5.0

Customer did not leave a comment.

Gordon Berggren 
Rating:
4.0

Really good customer experience

Steven Graef 
Rating:
5.0

Customer did not leave a comment.

brandon bastar 
Rating:
5.0

Customer did not leave a comment.

jan zahn 
Rating:
5.0

Uhaul really needs to simplify the rental process. The last 2 times ( 2 different locations) that I have rented equipment it has been a paperwork nightmare that should only take 5 minutes.

ERIC SCHEME 
Rating:
5.0

Excellent people, very nice and helpful.

RICHARD COLLEY 
Rating:
5.0

Customer did not leave a comment.

DANIEL THOMPSON 
Rating:
4.0

Customer did not leave a comment.

julie bauers 
Rating:
3.0

Customer did not leave a comment.

JACK CHOPP 
Rating:
5.0

Customer did not leave a comment.

yvonne brooks 
Rating:
5.0

Customer did not leave a comment.

Lee Bailey 
Rating:
5.0

Jared was very helpful and I had no problems with my rental. I would recommend and will use JB Truck Service again.

ORVILLE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Sam Heimbecher 
Rating:
3.0

Customer did not leave a comment.

Leo Irakliotis 
Rating:
5.0

Not much Rep was very considerate and made sure you understood hookup and how to check tow dolly.

ron leSech 
Rating:
3.0

Customer did not leave a comment.

dennis laluzerne 
Rating:
5.0

Customer did not leave a comment.

Lee Bailey 
Rating:
3.0

Customer did not leave a comment.

Ann Fleming 
Rating:
4.0

The office electronics could have been more up to date. Thankfully we noticed that the air pressure in the tires was low before we headed out for our destination.

Rebecca Eberhardy 
Rating:
5.0

Customer did not leave a comment.

don martinson 
Rating:
4.0

Altho I got bounced from another location, once we sorted things out I was very happy with my rental experience.

ANNE lampert 
Rating:
4.0

Very convenient location, BUT, the place looks like an old time mechanic's garage (dirty, dingy, smells to oil, etc.). I think women would be particularly uncomfortable coming into this establishment on their own.

KENT MORAGA 
Rating:
5.0

All went smoothly. Friendly people too!

deanna smith 
Rating:
5.0

Customer did not leave a comment.

fred ruth 
Rating:
5.0

Very nice! Helpful, attentive, respectful. Absolutely thrilled with the treatment we received at this location. Outstanding experience!

Eric McLear 
Rating:
5.0

Customer did not leave a comment.

James Bator 
No reviews have been submitted for this location.

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