Customer Reviews for DJs Towing and Automotive
(U-Haul Neighborhood Dealer)

189 reviews

3305 E Jackson St   Muncie, IN 47303

(765) 288-2067

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed

Services at this Location:

Contact Us

(765) 288-2067

3305 E Jackson St
Muncie, IN 47303

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Raye McGraw 
Rating:
5.0

Customer did not leave a comment.

Terrance Nichols 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sollars 
Rating:
2.0

Not in a good part of Muncie, I’m told.

Dustin Brady 
Rating:
5.0

Customer did not leave a comment.

JEFF BELL 
Rating:
4.0

Customer did not leave a comment.

Paul McGowan 
Rating:
5.0

I cannot remember the gentleman’s name but he was very helpful and patient. Thank you

Daniel Rainey 
Rating:
5.0

These guys are amazing and the best Uhaul I've ever visited we will be back every month for IPW wrestling once a month. Thanks for taking care of us . Joe

Ipw Wrestling 
Rating:
2.0

We were charged extra for miles we didn't drive. We also reserved the truck from another location, but they suddenly didn't have the truck and we were directed to another location. They also didn't tell us we had to return it to the original location not the pick up location so we did have extra driving from that. It was a pretty awful experience that cost us $40 more than we were told we would being paying.

Sarah Slann 
Rating:
5.0

Customer did not leave a comment.

Noreen Knudson 
Rating:
5.0

WiFi is intermittent at this area, on-line completion of check in and out was hampered by lack of a solid connection. Not necessarily the fault of the station.

James Healy 
Rating:
4.0

Did not get one of the dolly's.

Tristan tieman 
Rating:
4.0

Customer did not leave a comment.

Sabrina Carney 
Rating:
4.0

Customer did not leave a comment.

Sabrina Carney 
Rating:
5.0

Customer did not leave a comment.

Bruce Ragland 
Rating:
5.0

The people were the best and service was amazing great place to visit they also tow cars truly amazing guys

DJ' S Towing 
Rating:
2.0

The web site sucks bad, it would not let me put in my information when picking up the truck. It took me an 1 1/2 just to go back and forth with someone on the phone, and to finally have someone do it over the phone. Would not recommend pick up at a location that isn’t open.

Melissa Monroe 
Rating:
5.0

The guys were awesome best place in town takes cate of us each month

IPW Wrestling 
Rating:
5.0

Customer did not leave a comment.

Adriana Kauffman 
Rating:
5.0

Customer did not leave a comment.

IPW Wrestling 
Rating:
4.0

Customer did not leave a comment.

Shae Watkins 
Rating:
2.0

The truck was super dirty and beat up didn't want to drive straight and had a lot of damage place could use a make over .. the people were nice tho

Timothy Moore 
Rating:
3.0

Customer did not leave a comment.

louis meyer 
Rating:
5.0

Great people and great store now clean and very nice after the move keep up the good work team at DJ'S Towing

IPW Wrestling 
Rating:
5.0

Great customer service and took care of us . Thanks

Drake Reffitt 
Rating:
5.0

Customer did not leave a comment.

Scott Schwarz 
Rating:
2.0

They were closed when I arrived at 12:15 and would not open until 1:00 pm.

Leland Vincent 
Rating:
3.0

Customer did not leave a comment.

Izabella Thompson 
Rating:
3.0

Customer did not leave a comment.

Regine Stotts 
Rating:
5.0

Customer did not leave a comment.

Ryane Reffitt 
Rating:
5.0

Customer did not leave a comment.

Samantha Blankenship 
Rating:
5.0

Customer did not leave a comment.

Nick Strahan 
Rating:
5.0

Very easy check in/out with a friendly staff.

Heather Gough 
Rating:
5.0

Friendly and helpful. They connected the trailer for me and great equipment…. Thanks

Brad Scott 
Rating:
5.0

Everyone there was very nice & helpful. I will recommend this place to everyone.

Phyliss Carney 
Rating:
2.0

The guy running this spot is a terrible businessman. First I couldn't do the online check in like I always do so I had to go inside and the guy is rude. Also he tried to give us a truck with a broken key. He had tapped up the key like what. Obviously it didn't work so I spent another 30 minutes getting a different truck. I will never go to that spot again

BONNIE ANDERSON 
Rating:
5.0

Excellent service. Pick up was smooth and fast. Could not ask or expect a better transaction.

Mike Mclaughlin 
Rating:
5.0

Customer did not leave a comment.

Richard Ockomon 
Rating:
3.0

The truck we reserved wasn't available and gave us a bigger truck then we needed using more fuel. The truck had some kind of oil inside ruined 2 of my toe down straps and oil on the bottom of all the storage totes causing more work as everything had to be cleaned before being brought into the home. The inside of the truck smelled like wet dog. Not happy about this rental.

Michael Dawson 
Rating:
4.0

Customer did not leave a comment.

Adam Waller 
Rating:
5.0

Customer did not leave a comment.

Patrick Murphy 
Rating:
5.0

Customer did not leave a comment.

brandon helpling 
Rating:
5.0

Customer did not leave a comment.

Kelly Syverson 
Rating:
5.0

The person there unhooked the trailer in the rain. Very nice!

MICHAEL MILLER 
Rating:
2.0

The app is complete garbage. Took 20 min to check in. After six attempts to check out and return the vehicle, I gave up and left the truck. Called in and left a message.

Joel Combs 
Rating:
5.0

Customer did not leave a comment.

James King 
Rating:
1.0

Since drop off was after hours, I saw no one. The web site did not allow me to upload pictures. If this happens to you be sure to take plenty of pictures and call customer service so there is a record. This drop off location tried to charge me for fuel but I had pictures to support my claim. The customer service center was helpful and English is their first language! Nice to understand and be understood!

Phillip Mercer 
Rating:
1.0

We were charged $180 more than initial reservation. And the truck was filthy.

Joseph Wilson 
Rating:
5.0

Customer did not leave a comment.

LaKia Watkins 
Rating:
4.0

Customer did not leave a comment.

Christina Barclay 
Rating:
5.0

Customer did not leave a comment.

TRACY STARKER 
Rating:
4.0

Customer did not leave a comment.

Mary Martin 
Rating:
3.0

I was 30 min late returning the uhaul rental. I informed the agent roads were slick, and snow covered so I took extra care and time in driving, he said that was fine no concerns. I checked my bank statement checking the charges and was upset to see a an extra charge of 57 dollars added to my bill. I contacted a uhaul agent and was able to request to be credited for the extra days rental fee. I appreciate that effort made by Mr. Cheek for salvaging my belief in the customer care concerns of the Uhaul company. V/r Ms. Campbell

CYNTHIA CAMPBELL 
Rating:
3.0

Customer did not leave a comment.

Wesley Moore 
Rating:
5.0

Customer did not leave a comment.

ARMANDO CAMACHO 
Rating:
1.0

I paid for a dolly and did not receive one. I was never sent a link or directions on how to check in and the business was closed so there was no one to ask. I ended up having to call the help desk to figure out how to get my uhaul.

Amanda Perry 
Rating:
5.0

Customer did not leave a comment.

Willie german 
Rating:
4.0

If trucks are reserved, make sure they are in working order. Ended up with a truck in the end but it was a Smaller one causing more trips for the move.

Jessica Morea 
Rating:
4.0

Customer did not leave a comment.

EDWIN SMITH 
Rating:
5.0

i was disappointed that the 5x8 trailer that I rented did not have the surge brakes that I expected.

daniels mills 
Rating:
3.0

Customer did not leave a comment.

TERRY GUYER 
Rating:
5.0

Customer did not leave a comment.

Libey Billar 
Rating:
5.0

Great customer service!

taffanie stonewall 
Rating:
3.0

Fix the online drop off verification. It doesn't work.

Gary Brown 
Rating:
5.0

Customer did not leave a comment.

Shannon Vannatta 
Rating:
2.0

The 26’ truck that I ordered and was guaranteed was not available. I had to downgrade to a 20’ truck. Then we were unable to get the lock box open for the 24/7 touchless option and had to wait for the business to open to get our truck. Lastly, to return the truck the Uhaul.com website was down and unresponsive. When we tried calling we were put on hold for 25 minutes and never received any assistance.

Trent Crandall 
Rating:
2.0

I dropped the truck off there on Sunday evening and placed key in the lockbox. I called the next morning at 9:00 am and left voice mail asking that someone call to verify everything was ok and I have received no response. This is very unprofessional and unfortunate given my positive pickup experience. I won't recommend any company that ignores its customers.

Joel Abbey 
Rating:
5.0

Nothing

Michael Foust 
Rating:
4.0

Nothing

janet doss 
Rating:
1.0

Truck was junk and I was charged for fuel when I should not have been. Never using U-Haul again.

Rusty Jones 
Rating:
5.0

Customer did not leave a comment.

Larry Mccorkle 
Rating:
4.0

All good

JAMES LOWE 
Rating:
4.0

The only comment I have is that it is downtown Anderson in a not so great area. Returning after dark is a bit intimidating, due to the lack of lighting in and around the location. I would recommend this location to friends only if they are going there during the day.

SHAWN DUBBS 
Rating:
5.0

I was charged for a dolly rental but never received one with the truck. Otherwise no complaints.

Anthony Roach 
Rating:
5.0

Not only the manager was rude, but overcharged me. Then had the audacity to catch an attitude when questioned about the charges. I will never rent from this location again.

RODERICK LONG 
Rating:
5.0

Customer did not leave a comment.

Terry Thompson 
Rating:
4.0

Customer did not leave a comment.

Rebecca Dolenski 
Rating:
3.0

The truck was old it needed maintain

Christel Montgomery 
Rating:
5.0

Location that I picked up uhaul from was courteous and helpful.

Matthew Conner 
Rating:
3.0

Customer did not leave a comment.

Ellen Kinder 
Rating:
5.0

The guys there were super friendly and made the rental really easy! Definitely recommend & will use again in the future.

Abby Lewispeak 
Rating:
5.0

They were great to work with

Chelsea Watson 
Rating:
5.0

Customer did not leave a comment.

Shaylin Wyatt 
Rating:
5.0

Customer did not leave a comment.

Josh Dyke 
Rating:
5.0

Customer did not leave a comment.

Russ Kirk 
Rating:
4.0

Customer did not leave a comment.

Gary Johnson 
Rating:
3.0

We have rented UHaul many times being our Children are IU Students. we have gone online and been confirmed for a 20 footer and every time we are forced to take a 26 footer even though our reservation was confirmed for a 20 footer. The reasons we want the 20 footer is because all we need why we confirmed online..second it is very hard at IU to get around with that big of a truck and find a spot to unload…third not only does it consume more gas, the ride is horrible and we did not have AC in the truck. We as past Customers would ask that UHaul honors what truck they confirmed online. Do not assume that Customers are happy being forced to take the 26 foot truck when they confirmed a 20 foot truck. The cost was definitely higher due to gas consumption and the experience was miserable for us on this confirmation. UHaul should definitely get better at honoring your online reservations and not force customers to accept because they have only that move date at universities. I still have not received my final invoice and returned truck yesterday. Overall was bad experience.

Mark Barker 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HARDER 
Rating:
4.0

The only thing I'm not happy with is the truck wasn't clean when I got it and I was charged 25 dollars for it when I turned it in.

Heather Sparks 
Rating:
5.0

Customer did not leave a comment.

joshua hague 
Rating:
5.0

Nothing

Gary Schlafer 
Rating:
4.0

Was very displeased initially with the U-haul scheduling. I had reserved a truck at the Muncie location and was awaiting a verification call for at least a week. U-haul finally called Sunday night before the pickup date at 5:05pm, missed that call and then was unable to reach anyone because 5:00pm was closing time. Had to drive to Anderson to get the truck the next morning. The guy at Anderson actually took care of me 30 minutes before their opening time. Very appreciative of that. He went above and beyond to fix what was a corporate problem.

Ronald Persinger 
Rating:
1.0

Not in a great part of town. Site and parking lot was overgrown and full of junk cars. There really wasn’t a place to park my rental van. Very sketchy

Julianne Jarrell 
Rating:
5.0

Great & easy process! Would recommend to friends and family!

Richard Pile 
Rating:
5.0

Customer did not leave a comment.

Derrick Smith 
Rating:
4.0

Customer did not leave a comment.

Danny Key 
Rating:
3.0

Great service, easy to deal with, and very friendly

Lowell Griffin 
Rating:
5.0

Uhaul is definitely cheaper then other places but I would suggest long term rentals or leasing that is affordable. If insurance was included the 1200 a month would be reasonable but I could buy and insure a new van without the hassle of extending every week for around $800 a month.

Pilot Bechtol 
Rating:
3.0

Closed when I arrived and dropped off my trailer everything else was fine

Ronald Collins 
Rating:
4.0

Prompt and courteous service. However the pickup location was inconvenient, 25 miles away where the move started.

Jeff Sayers 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top