Customer Reviews for J Road Service
(U-Haul Neighborhood Dealer)

299 reviews

1009 S 5th Av   Avenal, CA 93204

(559) 386-9410

Office Hours

  • Mon-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(559) 386-9410

1009 S 5th Av
Avenal, CA 93204

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely no complaints! J Road Service always provides the best customer service and its always such a pleasure to work with them!!

Katherine Allen 
Rating:
5.0

Customer did not leave a comment.

Sylvia Ramirez 
Rating:
5.0

Mike from UHaul was absolutely professional and courteous. He was patient and genuinely understanding. He made the process of getting the trailer back to its original rental store a breeze. I’m truly glad to have used UHaul for my trailering needs. Thank you Mike.

Norman ARELLANDO 
Rating:
5.0

The lady was very helpful in getting the truck readf for me.

Yvette Mendoza 
Rating:
2.0

It has 24 hour drop off so there were not any employees there. They also leave the gate open because of this. I wasnt sure where to park but what bothered me most was that the lock box didnt lock and with the gate open anybody could walk in and grab the keys and steal the truck. They need to fix the key drop box so it locks and maybe make it easy for customers to close the gate so it doesnt look so inviting to criminals.

Carol White 
Rating:
5.0

Great customer service the lady was very nice

Genises Ramirez 
Rating:
5.0

muy bien

Francisco Barrera 
Rating:
5.0

great customer service

Francisco Martinez 
Rating:
1.0

The worst experience I ever had. All the units olds and lights no working. They give me a “upgrade” for the problem then charge me extra because of that. I returned the unit and no one give me any receipt then they call me two days after asking for a unit returned on time. No one told me about the road assistance but when I talked about the problem on the units they say “in your contract said that you need to call road assistance for that” I will never rent a U-Haul again. I will post this review on all posible platforms

Fernando Gallegos 
Rating:
5.0

Customer did not leave a comment.

amanda mendoza 
Rating:
3.0

No interaction with staff. Used dropbox.

Debra Jaramillo 
Rating:
5.0

The experience picking up the truck and trailer from J Road Service seamless. Extremely kind and courteous personnel, and they went above and beyond to make the process easy and efficient from start to finish. Greatly appreciated!

Michelle Barnecut 
Rating:
5.0

Customer did not leave a comment.

Christina Rojas 
Rating:
5.0

It was a slight inconvenience that the earliest pick was only open for 9.00 am I’d prefer if I could pick the up the necessary equipment required earlier other than that I would use U haul again - had no trouble with the representative everything went 100% 10/10 on the communication and understanding of the lady whom I spoke with fast and simple instructions.

Fernando Hurtado 
Rating:
5.0

Customer did not leave a comment.

Aida Ramirez 
Rating:
3.0

The location is a bit confusing, since you have to walk/drive into the location and look for your rental unit. But it's understandable, it is a truck shop. However, a bit more signage might help.

Rigoberto Lopez 
Rating:
5.0

Customer did not leave a comment.

kassam alsoofi 
Rating:
5.0

Customer did not leave a comment.

Daniel Garica 
Rating:
5.0

great

gORDON GARY 
Rating:
5.0

Customer did not leave a comment.

Jorge Carbajal 
Rating:
5.0

very friendly they help how to upload my information on my phone.

Rigoberto SAnchez 
Rating:
4.0

Unfortunately, despite arranging our trailer rental weeks in advance, there was no trailer to be found any closer to San Luis Obispo than Avenal, 60 miles away. It did slow us down having to stay in this area to pick it up in the morning. We were so relieved to see three trailers there, we were called promptly at 9 by Uhaul rep, got the trailer hooked up 45 minutes later and were on our way.

Lorraine McDonald 
Rating:
5.0

None

Joephaz Sanchez 
Rating:
5.0

Customer did not leave a comment.

Byron Koehler 
Rating:
1.0

I picked a location then a day before they moved my pick up location 1 hour and 30 mins away and I had to complain in order to add on miles

mehryar yousefi 
Rating:
4.0

Customer did not leave a comment.

Stephanie Vasquez 
Rating:
3.0

N/a

Renato Melchor Cruz 
Rating:
5.0

Customer did not leave a comment.

cicilia solorio 
Rating:
3.0

Lower rate per mile driven.

Ronnie Barrera 
Rating:
3.0

It was difficult to get the key, but the lady on the phone was very polite and extremely helpful. That kind of customer care is hard to come by. She made sure I was taken care of all the way from Avenal, CA to home on Willamette Valley, Oregon. I couldn't answer if I'd recommend this place because of its location, but I was stranded and the help I got from Avenal Uhaul and the Citizens of Avenal was deeply appreciated. Thank you Avenal💜

tim taylor 
Rating:
5.0

Aida was very professional .

KETTY UWEH 
Rating:
5.0

Customer did not leave a comment.

jacquline silvera 
Rating:
5.0

Customer did not leave a comment.

robert whitley 
Rating:
5.0

Customer did not leave a comment.

Xi Chen 
Rating:
5.0

Great customer service

MARIA SANDOVALGONZALEZ 
Rating:
5.0

Buen servicio

Brenda Kay Kincaid 
Rating:
5.0

Great customer service

Victor Onesto 
Rating:
5.0

Great they help me park the truck and trailer

Adriana Moreno 
Rating:
5.0

Customer did not leave a comment.

JESSICA VICTORIA 
Rating:
5.0

Customer did not leave a comment.

Jose Frank Guillen 
Rating:
5.0

Excellent customer service

Aida Ramirez 
Rating:
5.0

Very clean truck . The owner check all the tires before I left the location

Dayana Lopez 
Rating:
5.0

Great customer service.

Noe Soto 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Reyes 
Rating:
5.0

Great customer service. The lady was very hopeful.

Noe Ernesto Chavez Lopez 
Rating:
1.0

Better Drop Off Place and Safe

ELDA NORIEGA 
Rating:
5.0

It was lovley

Kathy Deling 
Rating:
3.0

The guy came out with no shirt, I wasn't sure if I was just going to leave the U-haul any where with no confirmation... Also, when I rented the u-haul I rented from 8-28-2021 to 8-30-2021 by 8:30 am but I was called that it was suppose to be returned for 8-29-2021. I have a picture to prove mine is correct and someone entered it wrong. Look in to that.

JOSELUIS GUEVARACASTILLO 
Rating:
5.0

Great customer service

Ivoona Cadena 
Rating:
5.0

I recommend insurance to all customers. I always got it with U-Haul and this time it has paid off.

Nick Lapadula 
Rating:
5.0

Great customer service

Juan Garcia 
Rating:
5.0

Customer did not leave a comment.

Darren Blevins 
Rating:
4.0

The pickup location was 90 miles away from my location and I reserved the Uhaul almost a month in advance.

BRYCE PFEIFLE 
Rating:
1.0

no one on site to accept uhaul return. had to use key drop off box even during business hours.

DEZIREE SOTO 
Rating:
5.0

Great

Carolina Villanuevapantoja 
Rating:
5.0

Great they even spoke to me in Spanish.

Carolina Villanuevapantoja 
Rating:
5.0

Great

Carolina Villanuevapantoja 
Rating:
5.0

Very helpful

Carolina Villanuevapantoja 
Rating:
5.0

The lady was very helping in getting me a person to help me unload my truck.

Carolina Villanuevapantoja 
Rating:
1.0

They did overdraft my checking account don’t use U-Haul They charged me over 300 more than what I have to pay and nobody fix the problem They just transfer the calls and nobody wanna take care of that

Trinidad Shields 
Rating:
3.0

My reservation was changed and I was not notified. I had to make 2 trips instead of the 1 I had planned.

Armando Ortega Numez 
Rating:
5.0

Nothing it was awesome !!!!’

Mathew MArtin 
Rating:
5.0

Customer did not leave a comment.

ANDREW DZIEKONSKI 
Rating:
5.0

Better communication

David R. Turner 
Rating:
5.0

very helpful.

Rigoberto Lopez 
Rating:
5.0

Customer did not leave a comment.

Marco Serranohiguera 
Rating:
5.0

Great customer service place was very clean. The lady that help you was very helpful.

Marco Serranohiguera 
Rating:
2.0

It’s a dirt field looks sort of like a graveyard for semi trucks and uhauls

Tracy Timms 
Rating:
5.0

great

Marco Serranohiguera 
Rating:
5.0

Gracias u-Haul:

antonio Rodas 
Rating:
5.0

Customer did not leave a comment.

Silvia RAMIREZ 
Rating:
5.0

great

Marco Serranohiguera 
Rating:
5.0

GREAT

Leticia Quintana 
Rating:
4.0

Not near our moving out/in locations. But happy to get the size truck we wanted and the service was amazing. Aida was very nice and helpful.

Yvette Brotherton 
Rating:
5.0

Customer did not leave a comment.

Devon MacLeod 
Rating:
5.0

freindly

Marco Serranohiguera 
Rating:
5.0

great customer service

Marco Serranohiguera 
Rating:
5.0

Waited almost 5 hours on the side of the road to get the new trailer

kelsey patterson 
Rating:
5.0

Customer did not leave a comment.

mireya castro 
Rating:
5.0

Great customer ser.

Juvenal Ramirez 
Rating:
5.0

Great customer service

Leticia Quintana 
Rating:
5.0

Leave a phone number on the door too get a hold of someone, Other than that EXCELLENT SERVICE ??

Silvia Lazcano 
Rating:
5.0

I could not started the truck and the owner help me he clean the battery cables.

VICENTE CASTANEDA MARTINEZ 
Rating:
5.0

Very friendly. she help us get a mover

Carolina Villanuevapantoja 
Rating:
1.0

There was no one there. I almost drove all the way back home (different city) without a trailer. Luckily there was one person living there way in the back that saw me after 20 minutes and made a call to the right person. We did the transaction over the phone. The trailer lights were broken and they didnt have, nor was there anyone one there to repair the trailer wires. My friend and I spend our own money to buy the wires and repair the Uhaul trailer so we could use it. Returned it the same night.

Brian Rouska 
Rating:
4.0

Experience was perfect equipment was in good condition drove great, the only problem we had was when checking rental before leaving mileage was 86390 online but the rental had 87535 on the dash told a uhaul employee about it he took a picture and said he would make note of it. So ending mileage on rental was 87704 drove 169 miles. Only way I could get it to go through for drop off at location was adding 169 to the 86390 it had online

Jose Lopez 
Rating:
5.0

great customer services

Luis Alonso 
Rating:
5.0

Customer did not leave a comment.

Katherine Allen 
Rating:
5.0

Customer did not leave a comment.

Maria Pulido 
Rating:
5.0

good customer services

Carolina Villanuevapantoja 
Rating:
5.0

Very friendly

PEDRO VELTRAN 
Rating:
5.0

Everything was good .had a blowout and fast service

Lorenzo Avalos 
Rating:
5.0

Great customer services

Ricardo Mendonca 
Rating:
5.0

Customer services was great the lady help me to get person to unload my truck . very helpful

Ismael Guzman 
Rating:
5.0

Buen Servicio

Victor Sanchez 
Rating:
5.0

Great customer services

Arturo Uribe 
Rating:
5.0

Great customer they waited for us until after hours.

JOSUE LARA 
Rating:
5.0

Great

Maria Sanchez 
Rating:
1.0

Person not available at the office when we showed up for pick up. Waiting 1.5 hrs to be provided with the key. Horrible customer service

Carmen Lopez 
Rating:
5.0

great customer service

Chrisopher Munos 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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