Customer Reviews for Ives Dairy Self Storage
(U-Haul Neighborhood Dealer)

836 reviews

20340 NE 15th Ct   Miami, FL 33179
(Ives Dairy Rd & Ne 15th Ave)

(305) 654-5317

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 2:00 pm
  • 3/30/2024: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(305) 654-5317

20340 NE 15th Ct
Miami, FL 33179
(Ives Dairy Rd & Ne 15th Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 8:00 am - 2:00 pm
  • 3/30/2024: 8:00 am - 2:00 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jairo Rodriguez 
Rating:
5.0

I was disappointed the Place I reserved the truck didn't have it on the morning I had to drive to another place which they had it. the place said they would have it no problem but made me go out of my way and I was on a time line...The place i was sent to was great the one I reserved it never go there again

THOMAS LAPOINTE 
Rating:
3.0

If a customer arrives 10 minutes before opening and there is a Van sitting right outside that I requested. They shouldn't make them wait 10 minutes until they open. They should service him right away. They said to me. We don't open until 9 AM because some trucks are returned at that time. Understandable. But when there's a Van sitting outside when that was mentioned and that's the one they give me it's unacceptable.

MARCEL MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Stephen Bittman 
Rating:
5.0

Excelente

Ilan Ronay Jenton 
Rating:
2.0

A 10' Truck and dolly was rented and used for only 9 hours and returned the same day at afterhours. We returned the key in the dropoff box as instructed but we were charged for two days anyway. We have called and spoken to the manager but she refused to believe us that we actually returned the truck the same night. Security cameras will easily confirm the drop-off date and time but manager refused anyway. This is terrible customer service. Do not return equipment here when the office is closed or they will charge you for an additional day!

Hector Gallego 
Rating:
4.0

Customer did not leave a comment.

Jim Post 
Rating:
5.0

Customer did not leave a comment.

Monet King 
Rating:
5.0

Customer did not leave a comment.

Tequesta Gipson 
Rating:
4.0

Customer did not leave a comment.

LINDA JOSEPH 
Rating:
2.0

Customer did not leave a comment.

OSCAR FLORES 
Rating:
5.0

Customer did not leave a comment.

ANderson Davis 
Rating:
3.0

Customer did not leave a comment.

Tony Amoroso 
Rating:
5.0

Customer did not leave a comment.

Angela Roman 
Rating:
5.0

The customer service was excellent

Exavier Francois 
Rating:
5.0

Customer did not leave a comment.

Patrick Lee 
Rating:
5.0

Customer did not leave a comment.

Consuelo Clavijo 
Rating:
5.0

Customer did not leave a comment.

JESSENIA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Yolanda Hernandez 
Rating:
5.0

I only drove 6 to 8 miles and I was charged for 43 miles. To me this is stealing. I needed the truck from my house 2o3 st and 11th Ave to the dump on Ives dairy and 441. I returned the truck back in one hour. I will call her tomorrow.

WYLLIAM LALEAU 
Rating:
5.0

Customers service 5 star ⭐️⭐️⭐️⭐️⭐️

EDUARDO CASTRO 
Rating:
5.0

Make better use of the app as it was very frustrating getting the rental released through the app.

MAURICE LICHY 
Rating:
3.0

The truck was dirty inside.

Mandi Miranda 
Rating:
3.0

Customer did not leave a comment.

Kerline Levine 
Rating:
4.0

Customer did not leave a comment.

Korella Holmes 
Rating:
5.0

Excellent customer service

Ilan Ronay Jenton 
Rating:
4.0

Doing a self checking/checkout was very time consuming. We also had a difficult time finding the gas tank on the van. A heads up need to given for secondary verification because you couldn’t check in til you reached the pick up point and the secondary verification docs were at home because we obviously weren’t aware until we almost through the check in process. Fortunately we were able to call someone who didn’t pick up after two tries but eventually called us back and we were able to give a heads up to expect a verification call. Everything took way longer than expected. The continue button on the app for check in was sometimes very slow. Not sure I Would opt to do it again.

Leona Bowen 
Rating:
5.0

Customer did not leave a comment.

SHERARD JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Keith Corsbie 
Rating:
1.0

the worker that greeted me was nice and i had no complaints with that service, but she didn't do a walk around with the car and before i even saw the car i signed the gas meter paper. i was already late to start moving so i thought nothing of it . when i started driving i realized that the gas was not at where it was listed it was barely above half a tank. when i went to fill the tank before returning it i placed 25 dollars or gas and the tank meter did not move one inch. as well as the transmission also being bad on the truck. i would not recommend this location to no-one. i ended up paying almost 200 dollars for a 5 hour rental. never again.

tabitha vargas 
Rating:
4.0

Customer did not leave a comment.

Andrea Da Silva 
Rating:
5.0

The lady in the office was awesome.

Christian Iglesias 
Rating:
1.0

People who work there are angry and try to scam with cleaning feed

Jacob Ballew 
Rating:
5.0

Customer did not leave a comment.

DEIBIS DIAZ 
Rating:
5.0

Customer did not leave a comment.

Jeimy Garizabalo 
Rating:
5.0

Customer did not leave a comment.

Gabriel Zolczer 
Rating:
5.0

All the check in process takes time. You can ask to upload all the documents before picking up the truck.

Avraham Avi Yafe 
Rating:
1.0

Customer did not leave a comment.

Ibrain Navaro 
Rating:
5.0

Customer did not leave a comment.

Jeimy Garizabalo 
Rating:
4.0

Customer did not leave a comment.

Giovanni Noel 
Rating:
5.0

Great everything especially the lady that help me

Kyron Richarson 
Rating:
5.0

Customer did not leave a comment.

Jeimy Garizabalo 
Rating:
5.0

Customer did not leave a comment.

Jeimy Garizabalo 
Rating:
5.0

Customer did not leave a comment.

Jeimy Garizabalo 
Rating:
5.0

Customer did not leave a comment.

ALBERTO TORRES 
Rating:
1.0

Didn’t have the truck i rented!

Brenno Fantin 
Rating:
5.0

The lady was very helpful in understanding, nice and easy going.

Rose Pierre 
Rating:
5.0

The lady deserve a five stars too. Thanks a lot!

Ricardo Cosenza Botelho Nogu 
Rating:
1.0

Very unprofessional very dirty truck had no gas boxes where in the back from previous customer.

Bernette Mathis 
Rating:
2.0

Customer did not leave a comment.

JAIME URIBE 
Rating:
5.0

Customer did not leave a comment.

Vladimir Evseenko 
Rating:
4.0

Customer did not leave a comment.

Eric Howard 
Rating:
1.0

Customer did not leave a comment.

Evens Jacqued 
Rating:
3.0

The truck I received was infested with baby roaches . All of them , walking all over the cabin. Truck was very dirty and it was given to me with one of the tires very low on air , 24psa.

monica perez 
Rating:
1.0

The truck was very haft to drive and needs a lot maintenance, and the confusion with the schedule was horrible

Mary Eckert 
Rating:
3.0

Customer did not leave a comment.

Eric williams 
Rating:
5.0

Customer did not leave a comment.

Kenneth Young 
Rating:
5.0

Parking

Dariia Koltunik 
Rating:
5.0

Add a live chat in the u-haul app and web site. To eliminate all the FAQ.

Gulsina Abdullaeva 
Rating:
4.0

Pickup truck was not cleaned from prior rental, otherwise it was a good experience, and the ladies were nice behind the counter

Steve Morris 
Rating:
4.0

Overall smooth process. I got charged for the dolly but it was never given to me or left inside the truck.

Alvaro Disanti 
Rating:
5.0

overall good service, quick and easy to book and return.

jose santana 
Rating:
5.0

Please don't move !!!! Lol your location is very convenient. It's right down the street from two gas stations for easy refueling. THE TRUCKS WERE CLEEEEEAAAANNNNN!!!! Easy access and parking. The woman that checked me was very kind and helpful. I've been here for 2.5 years in the city and every other Location i tried was dirty and bug ridden. I had a bad experience where one creepy crawling came out while I was on 95 and was scared everytime I had to use a uhaul. But this Location was clean professional and made everything easy for me. I know where I'll be getting my uhauls and equipment from no doubt about that !! Thank you again

Melria Milliner 
Rating:
5.0

Customer did not leave a comment.

Rogelio Zamudio 
Rating:
3.0

Vehicle was infested with roaches.

Jarod Fauer 
Rating:
5.0

Customer did not leave a comment.

Shirley Sanchez 
Rating:
5.0

The young lady in the office was super polite & professional. Thank you!!

Naomi Aguilera 
Rating:
5.0

Customer did not leave a comment.

Jorge Vasquez 
Rating:
5.0

🤷🏽‍♂️

Andre Brydson 
Rating:
5.0

Customer did not leave a comment.

Jeimy Garizabalo 
Rating:
5.0

Great it was kind of hard with the online process but everything went well

Damien Rhodes 
Rating:
4.0

Staff very friendly thanks

Donna Mosley 
Rating:
5.0

Maria was excellent to helping me out she is very respectful and courteous. Thank you Maria. Michael O

Michael Osteen 
Rating:
5.0

Customer did not leave a comment.

Jose Castillo 
Rating:
1.0

Truck was not ready and the dolly I ordered was missing. Truck was not clean and the tank was half empty when I picked it up

Dovid inglis 
Rating:
5.0

Customer did not leave a comment.

Mandi Miranda 
Rating:
5.0

Customer did not leave a comment.

Adam Erdberg 
Rating:
5.0

Customer did not leave a comment.

Maurice Lichy 
Rating:
5.0

Customer did not leave a comment.

Roodney Estinvil 
Rating:
5.0

The agent was amazing very knowledgeable and listened very careful to the needs that I need it. Thank you

HENRY AVILA 
Rating:
5.0

Customer did not leave a comment.

Tequesta Gipson 
Rating:
5.0

Muy profesionales, me gusto mucho el servicio, puntualidad y excelencia. , lo recomendare

Carlos Sotelo 
Rating:
5.0

Customer did not leave a comment.

Maria Carolina Maya 
Rating:
1.0

I try to pickup with the application online as advertise and it does not work, I had to wait 1,5 hrs until se store open to be able to rent the truck.

Julio Trujillo 
Rating:
5.0

The truck needed to be swept out.. it was very dirty. The cab of the truck was clean. The young lady in the office was great!

Tricia Larenas 
Rating:
5.0

Customer did not leave a comment.

charles chery 
Rating:
5.0

Customer did not leave a comment.

THOMAS HARMAN 
Rating:
5.0

Customer did not leave a comment.

Bowden Lafrance 
Rating:
5.0

Customer did not leave a comment.

Marat Dzhorobekov 
Rating:
4.0

Customer did not leave a comment.

Tatiana Vargas 
Rating:
5.0

Customer did not leave a comment.

Jose Castillo 
Rating:
5.0

Customer did not leave a comment.

charles chery 
Rating:
3.0

I was charged by a mileage that I did not drive, nobody called me as the online application said and I was charged an incorrect amount. Online will not be the way I'll use your service if I ever use you again.

ARTURO SALADEN ORDUZ 
Rating:
5.0

Customer did not leave a comment.

ANGEL KEINT DAVIOTT 
Rating:
5.0

Customer did not leave a comment.

Tigah Hudson 
Rating:
5.0

Customer did not leave a comment.

Norton Ferreira 
Rating:
3.0

The truck wasn’t clean , the app has some issues.

pamela feliz casso 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA PEREZ 
Rating:
5.0

Windshield wipers need to be replaced on truck

Jonathan Fuller 
Rating:
5.0

Customer did not leave a comment.

Simon Abreu Olivero 
No reviews have been submitted for this location.

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