Customer Reviews for Issaquah Highlands Self Storage
(U-Haul Neighborhood Dealer)

921 reviews

910 NE High St   Issaquah, WA 98029

(425) 391-1114

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(425) 391-1114

910 NE High St
Issaquah, WA 98029

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vince Suwanmanee 
Rating:
5.0

Customer did not leave a comment.

KEVIN RODWELL 
Rating:
5.0

Everything went very smoothly.

Ryan Manuel 
Rating:
5.0

Really the best customer service. Appreciate it.

Ryan Fields 
Rating:
5.0

None

Oscar Leyva 
Rating:
3.0

Not a horrible experience, but once again my check in wasn’t seamless (key was not in the van so I had to walk back to the office to get it). Also, the van wasn’t horrible but there was some trash in it.

Michael Jeroslow 
Rating:
5.0

Equipment was excellent and staff helping during pick up was amazing!

Melissa Barrett 
Rating:
5.0

A last minute bind made uhaul a trusted company to depend on... and they did, And I was able to make my commitments come to pass... the staff were helpful and friendly, as always... thank you

steve baca 
Rating:
5.0

Customer did not leave a comment.

Fran Fulghum 
Rating:
5.0

Great staff! Clean facility. We really appreciate their help and friendliness. Would definitely rent from them again.

Kathleen Kozak 
Rating:
5.0

Second time using this this U Hall location. Worked out great for a very reasonable price.

Gunnar Lorenzen 
Rating:
5.0

None. great service

Alejandro Zepeda 
Rating:
5.0

Everything was so easy and great! Ian was a huge help and very friendly.

Cora Walker 
Rating:
5.0

Staff was very friendly and helpful. They were dealing with a computer system outage when I arrived to pick up my rental which delayed me by about 15 mins. They extended my time at no charge much more than I needed which was a nice gesture. I would certainly rent here again.

Jason Kaufman 
Rating:
5.0

Check in and check out were so easy! Helpful, friendly staff, great equipment.

Teresa Slosson 
Rating:
5.0

No comment

Oscar Leyva 
Rating:
5.0

Customer did not leave a comment.

David sharkey 
Rating:
5.0

Customer did not leave a comment.

Christopher blatchley 
Rating:
5.0

Staff were incredibly helpful, check out experience was fast and easy, check in experience was same. Love having this great location in our neighborhood.

TERESA SLOSSON 
Rating:
5.0

Ben was awesome, took the time to walk me to the uhaul and go over everything. He even made sure my mirrors were good 👍 only issue I had was the app was not functioning properly and made checking the vehicle back in difficult

Jacob Welch 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DECILLIA 
Rating:
5.0

Customer did not leave a comment.

Alan Smith 
Rating:
5.0

Customer did not leave a comment.

John Agogliati 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

I’m totally happy about everything ! In Issaquah location very nice people ❤️

Karolina Ukraintseva 
Rating:
5.0

Customer did not leave a comment.

Ted Johnson 
Rating:
5.0

Customer did not leave a comment.

Seokje Seo 
Rating:
5.0

The person who helped us out was the best. Great experience picking up. Made up for them not having the equipment we requested.

Natalie Stacks 
Rating:
5.0

Customer did not leave a comment.

Carla Laszlo 
Rating:
5.0

Customer did not leave a comment.

Austin Hellesen 
Rating:
5.0

Customer did not leave a comment.

kyle windrow 
Rating:
5.0

Customer did not leave a comment.

Kade Cooper 
Rating:
5.0

In 17 years of working with U-Haul, best experience yet. Agent spent time explaining the truck, walked me through all of the vehicle changes and was very patient with me. Awesome experience!

Scott Start 
Rating:
5.0

Customer did not leave a comment.

Sonja Kreiner 
Rating:
5.0

Than you.

Mark Konaski 
Rating:
3.0

Vehicle had multiple warning lights on the dash, store worker stated "It's a truck, you will be fine..." Not exactly confidence inspiring.

Jamie Bengtson 
Rating:
5.0

The service was excellent and they gave me the help and information I asked for.

LAURA APANCO 
Rating:
1.0

Improve the trucks doors to closing

samara ismail 
Rating:
4.0

I would not recommend uhaul to my friends and family due to inaccurate billing that charged me $108 over my actual bill. I was unnecessarily for fuel and mileage. Due to incorrect entry from staff I was billed for 132 miles whereas I only drove it for 45 miles. Uhaul lack of process and sloppiness to return my money has made me loose trust in the company

Anand Rawat 
Rating:
5.0

Customer did not leave a comment.

Pavel Dubovitsky 
Rating:
5.0

Great job

mohammed awadh 
Rating:
5.0

Customer did not leave a comment.

Dave Kriewall 
Rating:
5.0

All perfect

Veniamin Diumin 
Rating:
5.0

We had a great experience this time with this location. In the past, we have had to use the app & it was a disaster. This time, we were able to work with a human which was great. She was very helpful & got us into our truck quickly.

Karen Humphrey 
Rating:
5.0

All the best

Veniamin Diumin 
Rating:
1.0

Customer did not leave a comment.

Nicole Adams 
Rating:
5.0

Ian was very friendly and welcoming.

Ryan Manuel 
Rating:
5.0

Customer did not leave a comment.

Michael Salgado 
Rating:
5.0

Customer did not leave a comment.

Rubye Swank 
Rating:
5.0

Customer did not leave a comment.

Therese Vafaeezadeh 
Rating:
5.0

Customer did not leave a comment.

Sean Martin 
Rating:
3.0

I arrived at my location w/ reservation on Saturday am to be told there was no truck for me, to go to another location further away from my move and paid crew. I went there, stood in line 10 mins or more, was treated poorly and then told there was no truck there either altho I could see plenty of trucks and told to call Uhaul #. They sent me even farther away to a different town. Now I can finally get a truck, but I am 20 miles away and 90 minutes late to my own move! I am pissed and have to pay extra wages and extra gas! 0 stars for Uhaul on this move.

Connie Braat 
Rating:
5.0

Customer did not leave a comment.

Eric Evans 
Rating:
5.0

Lisa was amazing, would definitely rent from here again when the need arises!

Zachary Post 
Rating:
5.0

Customer did not leave a comment.

Connor Gerstenkorn 
Rating:
3.0

Trucks parked too close to get out. AC not maintained well in truck.

Robert Edgar 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Polishevskyi 
Rating:
5.0

Ian was very pleasant and helpful. Check in was quick and smooth.

Gary Dettwiller 
Rating:
5.0

Lisa was great! and made everything smooth, we were in/out without a hitch.

Alan Saturay 
Rating:
4.0

Customer did not leave a comment.

Lonny Mcmichael 
Rating:
4.0

Customer did not leave a comment.

Whitney Burnett 
Rating:
5.0

Customer did not leave a comment.

Bob McCoy 
Rating:
5.0

Customer did not leave a comment.

Andrew Dunn 
Rating:
5.0

N/A

Aracelis Urbina 
Rating:
5.0

Customer did not leave a comment.

Barry Hurt 
Rating:
5.0

This was a tricky move that required two sizes of trucks over two days, back to back. Lisa did a fantastic job coordinating and getting us all set up and ready to go with the equipment we required. The trucks were received in perfect condition and everything went down seamlessly. I highly recommend this UHaul office. Lisa operates the location with efficiency and aplomb. If you need a truck in Issaquah then then the Issaquah Highlands Self Storage UHaul should be your absolute go to. Thank you for making our move eazy peazy. Yes indeed!

Chris Luxem 
Rating:
5.0

The parking brake was stuck and could not release it , had to wait for 3 hours for road side assistance

Asif Shaikh 
Rating:
1.0

I was charged for fuel even after I replaced the fuel in the truck myself.

Karl Hebert 
Rating:
5.0

Great customer service!

Brian Hutchison 
Rating:
5.0

Lisa was amazing and si helpful answering all of my questions. When I did the drop off, I couldn't remember the gals name but she was equally amazing. Great customer service. Thank you!

Patricia Valdez 
Rating:
4.0

Adding a backup camera for the trucks would be very helpful.

Stephen Stegner 
Rating:
5.0

Customer did not leave a comment.

Anne Cruzan 
Rating:
5.0

The truck was very dirty and smelled terrible. The agent on duty was very apologetic & said the truck was returned late & she didn’t have a chance to check it.

John Woodward 
Rating:
5.0

Customer did not leave a comment.

Jordan Backman 
Rating:
5.0

Like the app, the staff in the Highlands are great - friendly and very fast and efficient. I always try to rent from here.

Joel Higgins 
Rating:
5.0

Customer did not leave a comment.

Haekyong Kim 
Rating:
5.0

Very easy and quick process

Michael Waltzer 
Rating:
5.0

Customer did not leave a comment.

Michael Jeroslow 
Rating:
5.0

Customer did not leave a comment.

ELLEN HOFFERBER 
Rating:
5.0

Customer did not leave a comment.

Tessa Klotz 
Rating:
5.0

Customer did not leave a comment.

Steve Botsch 
Rating:
4.0

A clearer description of the drop off area would've been nice. Instructions just said "in the lot" and there is no lot, street parking only. I had to call the location to confirm the drop off area. Thankfully it was during business hours, otherwise I probably would've left the truck in the wrong spot.

KAINALU SALUS 
Rating:
5.0

The only draw back was the lack of parking as there is none there.

RICHARD GREER 
Rating:
5.0

Great Service!!

Syed Sohail 
Rating:
5.0

Lisa is the best. Thank you for all your help.

Asif Khan 
Rating:
5.0

Customer did not leave a comment.

Naveen Kumar Thangavel 
Rating:
5.0

Nic was terrific. thanks.

Robert Lerch 
Rating:
4.0

It is not obvious that returns after hours are not accepted at this location. That information should be available when making a reservation, not after a vehicle has been booked.

KATIE Hart 
Rating:
5.0

Best location manager I've had the opportunity to interact with; cordial, helpful and knowledgeable

PHILLIP JARPA 
Rating:
5.0

excellent service from the woman at the counter - friendly, knowledgeable, helpful

John Evdemon 
Rating:
5.0

Customer did not leave a comment.

Iryna Lavrinenko 
Rating:
5.0

The website for the check in for the truck wouldn't load. I had to drive it off site in order to upload pictures. You should make this an option on your app or something or have a non digital way to check in.

Christina Riley 
Rating:
5.0

Customer did not leave a comment.

RALPH TODD 
Rating:
5.0

Customer did not leave a comment.

Zhendong Zhang 
Rating:
5.0

Customer did not leave a comment.

Amy Keogh 
Rating:
5.0

Customer did not leave a comment.

Ralph Braun 
Rating:
5.0

Customer did not leave a comment.

Peter Gravin 
Rating:
5.0

The man working there is great.

Manuel Romero Antolino 
Rating:
5.0

Customer did not leave a comment.

Shaun Gomez 
Rating:
5.0

Customer did not leave a comment.

Kamlesh Nanda 
No reviews have been submitted for this location.

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