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Vince Suwanmanee
Customer Reviews for Issaquah Highlands Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very smoothly.
Ryan ManuelReally the best customer service. Appreciate it.
Ryan FieldsNone
Oscar LeyvaNot a horrible experience, but once again my check in wasn’t seamless (key was not in the van so I had to walk back to the office to get it). Also, the van wasn’t horrible but there was some trash in it.
Michael JeroslowEquipment was excellent and staff helping during pick up was amazing!
Melissa BarrettA last minute bind made uhaul a trusted company to depend on... and they did, And I was able to make my commitments come to pass... the staff were helpful and friendly, as always... thank you
steve bacaGreat staff! Clean facility. We really appreciate their help and friendliness. Would definitely rent from them again.
Kathleen KozakSecond time using this this U Hall location. Worked out great for a very reasonable price.
Gunnar LorenzenNone. great service
Alejandro ZepedaEverything was so easy and great! Ian was a huge help and very friendly.
Cora WalkerStaff was very friendly and helpful. They were dealing with a computer system outage when I arrived to pick up my rental which delayed me by about 15 mins. They extended my time at no charge much more than I needed which was a nice gesture. I would certainly rent here again.
Jason KaufmanCheck in and check out were so easy! Helpful, friendly staff, great equipment.
Teresa SlossonNo comment
Oscar LeyvaStaff were incredibly helpful, check out experience was fast and easy, check in experience was same. Love having this great location in our neighborhood.
TERESA SLOSSONBen was awesome, took the time to walk me to the uhaul and go over everything. He even made sure my mirrors were good 👍 only issue I had was the app was not functioning properly and made checking the vehicle back in difficult
Jacob WelchI’m totally happy about everything ! In Issaquah location very nice people ❤️
Karolina UkraintsevaThe person who helped us out was the best. Great experience picking up. Made up for them not having the equipment we requested.
Natalie StacksIn 17 years of working with U-Haul, best experience yet. Agent spent time explaining the truck, walked me through all of the vehicle changes and was very patient with me. Awesome experience!
Scott StartThan you.
Mark KonaskiVehicle had multiple warning lights on the dash, store worker stated "It's a truck, you will be fine..." Not exactly confidence inspiring.
Jamie BengtsonThe service was excellent and they gave me the help and information I asked for.
LAURA APANCOImprove the trucks doors to closing
samara ismailI would not recommend uhaul to my friends and family due to inaccurate billing that charged me $108 over my actual bill. I was unnecessarily for fuel and mileage. Due to incorrect entry from staff I was billed for 132 miles whereas I only drove it for 45 miles. Uhaul lack of process and sloppiness to return my money has made me loose trust in the company
Anand RawatGreat job
mohammed awadhAll perfect
Veniamin DiuminWe had a great experience this time with this location. In the past, we have had to use the app & it was a disaster. This time, we were able to work with a human which was great. She was very helpful & got us into our truck quickly.
Karen HumphreyAll the best
Veniamin DiuminIan was very friendly and welcoming.
Ryan ManuelI arrived at my location w/ reservation on Saturday am to be told there was no truck for me, to go to another location further away from my move and paid crew. I went there, stood in line 10 mins or more, was treated poorly and then told there was no truck there either altho I could see plenty of trucks and told to call Uhaul #. They sent me even farther away to a different town. Now I can finally get a truck, but I am 20 miles away and 90 minutes late to my own move! I am pissed and have to pay extra wages and extra gas! 0 stars for Uhaul on this move.
Connie BraatLisa was amazing, would definitely rent from here again when the need arises!
Zachary PostTrucks parked too close to get out. AC not maintained well in truck.
Robert EdgarIan was very pleasant and helpful. Check in was quick and smooth.
Gary DettwillerLisa was great! and made everything smooth, we were in/out without a hitch.
Alan SaturayN/A
Aracelis UrbinaThis was a tricky move that required two sizes of trucks over two days, back to back. Lisa did a fantastic job coordinating and getting us all set up and ready to go with the equipment we required. The trucks were received in perfect condition and everything went down seamlessly. I highly recommend this UHaul office. Lisa operates the location with efficiency and aplomb. If you need a truck in Issaquah then then the Issaquah Highlands Self Storage UHaul should be your absolute go to. Thank you for making our move eazy peazy. Yes indeed!
Chris LuxemThe parking brake was stuck and could not release it , had to wait for 3 hours for road side assistance
Asif ShaikhI was charged for fuel even after I replaced the fuel in the truck myself.
Karl HebertGreat customer service!
Brian HutchisonLisa was amazing and si helpful answering all of my questions. When I did the drop off, I couldn't remember the gals name but she was equally amazing. Great customer service. Thank you!
Patricia ValdezAdding a backup camera for the trucks would be very helpful.
Stephen StegnerThe truck was very dirty and smelled terrible. The agent on duty was very apologetic & said the truck was returned late & she didn’t have a chance to check it.
John WoodwardLike the app, the staff in the Highlands are great - friendly and very fast and efficient. I always try to rent from here.
Joel HigginsVery easy and quick process
Michael WaltzerA clearer description of the drop off area would've been nice. Instructions just said "in the lot" and there is no lot, street parking only. I had to call the location to confirm the drop off area. Thankfully it was during business hours, otherwise I probably would've left the truck in the wrong spot.
KAINALU SALUSThe only draw back was the lack of parking as there is none there.
RICHARD GREERGreat Service!!
Syed SohailLisa is the best. Thank you for all your help.
Asif KhanNic was terrific. thanks.
Robert LerchIt is not obvious that returns after hours are not accepted at this location. That information should be available when making a reservation, not after a vehicle has been booked.
KATIE HartBest location manager I've had the opportunity to interact with; cordial, helpful and knowledgeable
PHILLIP JARPAexcellent service from the woman at the counter - friendly, knowledgeable, helpful
John EvdemonThe website for the check in for the truck wouldn't load. I had to drive it off site in order to upload pictures. You should make this an option on your app or something or have a non digital way to check in.
Christina RileyThe man working there is great.
Manuel Romero Antolino