The gentlemen who assisted me with pick up were professional, friendly, helpful and knowledgeable. First rate personnel.
richard m
Customer Reviews for Pinedog Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Service and Reliable Van! I recently rented a van from U-Haul (Pinedog Automotive) for my cross-town move, and I couldn't be happier with the experience. The reservation process was straightforward, and the customer service was top-notch. The van itself was well-maintained and clean, making for a smooth and trouble-free journey. With competitive pricing and flexible rental options, U-Haul made what could have been a stressful day a lot easier. Highly recommend their services for anyone in need of a reliable rental!
Urs MThis is an easy rental location. Fast. efficient, in and out in a short amount of time. Thanks!
michael wThe location was hard to find. No signs to indicate that you were at the right location. Took forever to get checked out. My appointment pick up was at noon and by the time the person got to me, I didn't get out of there until 12:37p.m. Good thing I didn't have to pick up my item until 1:30 p.m. Then, they didn't put in the 6 moving blankets I requested to protect my furniture. They left a dolly in the truck, which ended up damaging the furniture I had in the truck. They didn't remove the charge for the blankets off my bill when they said they would. When I called on 04/2/24, then they tell me they can't only corporate can. Not very well operated. Then, for a 6 mile roundtrip journey, to refill the gas was over $20. Talk about rigging the gas meter!
Diane WNo on around. Gate locked. Had to call Uhaul to get someone to respond...
AEDAN HNothing
Beverly MThe staff was excellent.
RONNIE MEverything was perfect. Thank you.
PAT TContinue same.
Judy TThe vehicle had no washer fluid (we just had a snow storm) and the roads were wet and slushy. The vehicle had trash from the previous renter in the console.
Helene PAppointment was at 8am - they didn’t arrive until 810am - I called the 800 number at 805am and they told me that I needed to go to a different location to get a truck. It all worrkes out well but the confusion at your 800 number was not okay and not being open at 8am wasn’t either.
shane kA very positive experience. All costs and fees were clearly communicated and questions I had were clearly and accurately answered. The vehicle was in very clean condition. Highly recommend this location and the staff.
William Iwanted to exchange the unit for a bigger trailer but I had to go thru damn phone call after phone calls for a replacement, which to me is BULLSHIT,,,,Next time going with a different vendor....
David SI am absolutely FURIOUS!!! I showed up at the scheduled time, and there was nobody there. I called the phone number on a sign, and the guy said that he was off site. I was paying a mover to help me, and ended up waiting and paying him for an extra 30 minutes. When the guy finally returned to rent the truck to us, we had to wait even longer, as the truck had not been checked in the night before (we arrived at noon). He supposedly checked the truck out, but there was trash in it and 3 warning lights (low tire pressure, oil, and another one I didn't recognize). There was only 1/4 tank of gas. I told him that I would return the truck in an hour and he informed me that he would be gone until 1:30. I adjusted my day to bring it back when he was there, but again the gate was locked. He saw us pull up but stayed a block away with his girlfriend instead of checking in the truck. When I saw the charges, I was IRATE!!! I was quoted $19.95 + $1/mile (we drove it a total of 8 miles). My card was charged $48.44 and another $25.87!!!! Unacceptable! Do NOT waste your time and money at this unprofessional place!!!
Kelly MA little more organization or communication on pick up would be good.
Michael MStill not sure if my late night return using the sent link even worked, as it gives no confirmation. So I'm still not sure if I'm going to be charged the 20 dollar fee. The automated responses could for sure be updated to send updates of vital info.
Taylor BNice and friendly staff.
dee wContinue to value & appreciate your affiliated associates, & set them up for mutually beneficial success!
Jeffrey HThis is the second time within a month I have used Pinedog Automotive. A different individual assisted me each time and I had the same experience . . . very friendly and ready to answer all my questions. I highly recommend.
Rob SThe place looked kind of sketchy, lots of junk everywhere. It's also a locked lot that you can't walk into like a place that is open for business. However, the lady that checked us in was very nice. The guy that hooked it up for us was very nice too. Then we returned it after less than 24 hours use. The guy that was in the locked lot when we got there stood on the other side of the gate, leaving us locked out and told us we'd only be charged for one day because we returned it in less than 24 hours. Then he told us to just drop it at the edge of the road outside the locked lot and he'd process the check in for us later. He never let us in. We're capable, so we said ok and then he was gone. We rented the 6x12 so there's plenty of tongue weight. He didn't come out with a lift for the tongue or chalks for the tires. We found some large rocks in the area and put them under the tires and my husband lifted it up while I pulled out from under it. The guy was still nowhere to be seen to get a receipt or his name. We took pictures of both sides and the inside showing it was returned in good condition. When I got my receipt, we were charged for 2 days rather than 1. I called the lot 3 times but they never answered nor returned my voice mail. I finally called the corporate office and spoke with JoAnne who was fabulous. She said our contract showed it was returned 8/20 at 4:00 when it was actually returned 8/19 at 3:30. I forwarded the date stamped photos we took to her and she corrected it immediately. I would definitely never use this location again. In fact, I'll probably always make sure I go to one of the store front locations from now on.
Danylle VThank you for the great customer service!
Daniel HNothing. Everything went smoothly
Roger BLet customers know that although the fence is closed, it is being monitored and attended.
Clark KEasy to make reservation.. quick pick up and return
Derry WI did not have a furniture dolly. I did request the furniture pads but did not use them and the tab was never broken. The rest of this review is unrelated to the location. I had originally had a reservation at UTEX Self Storage - Loveland and received no notifications that my pick up was relocated approximately 40 minutes north of the location. This was very frustrating as this was unplanned and 40 minutes further from where I was moving from and to. I was then billed for the additional mileage and would like to receive a reduction of mileage charges.
KYLE KNice guys. Very helpful and friendly
Steve MVery friendly and easy
Erin WGuy made check in and out quick and he was very nice!
RITA CPinedog looks rough and ready. BUT the truck I rented was spotless and the transaction was flawless. I would go back there without hesitation. Good operation.
jane aEveryone was very friendly and the process was quick and easy.
Dylan JThank goodness we didn't drop the key in after hours slot before opening the app. Had to spend half hour with phone app taking photos, answering questionaire, restarting truck. Had already loaded the mountain of folded blankets (3 doz) in cab and locked them up. Had to remove to accomplish what Uhaul should pay their employee to do. Where is my pay and 1 moving help helper to assist me in ZERO degree weather? Would like a credit on my account for truck rental out of storage in next 2-6 weeks.
PATRICIA FThank you for trusting me with your truck. It was excellent and worked efficiently. Thank you.
Ian ARiver was great she was caring and very courteous..She is definitely why I would choose Uhaul again Charles Howard
Charles HRiver, the manager, was nothing short of exemplary. The truck was cleaned, based and ready when I arrived. She was pleasant, friendly and professional. She met me as I returned with a smile and quickly completed my transaction. She inquired as to how my move went as well. She is the best!!!
Jacqueline SWill recommend to others that need uhaul rentals
Sean OPlaced a reservation for this trailer to be picked up in Greeley, CO a month before the reservation date. I was called one day before the reservation, and told that the trailer was in Fort Collins, CO, and that the only options for me where to pick it up and return it to Fort Collins, or cancel the reservation. This is the worst customer service I have ever experienced. Woman on the phone was rude, and completely unprofessional. When I asked to speak to a supervisor, I was told that there wasn't one. Last time I will rent from U-Haul!!
Rusty M