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Barry B
Customer Reviews for Iron Horse Towing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a pleasant, easy truck renting experience. I will rent a truck from Iron Horse again.
Daniel ZThe check in was smooth and the lady efficient, courteous, and friendly. I would not hestitate to recommend Iron Horse. The person that called us from Billings did not ask why we were late she just scolded us and not until I explained we were just passing Bozeman and that I needed another day to unload did she say she would authorize drop off on Thursday I said we would do our best to comply and her comment was to the effect that was not acceptable. In the end we completed the drive Tuesday and we’re able to get help to unload on Wednesday to drop off Wednesday late afternoon. I realize her stress was getting our truck to someone else, however, after driving almost 2000 miles her less than empathetic style was not conducive to problem solving. Which we got to after some sparring
Donna EQuick and efficient service
James FEasy after hours drop off, thanks!
Josie SThey are a great asset to Uhaul. Great personality, customer service as well.
Johnathan FNo suggestions. This location is excellent!
Michele VExcellent customer service
Michael AAll were very helpful!
Catherine WThe pickup and drop off were very simple.
steve eTrailer door rollers need lubrication. Hard to roll the door up and down.
Michael BCustomer Service was excellent. A good Shop with friendly staff. However the rental/trailer supply was very slim. Not many trailers to select from. And I never received my rental contract via email.
Russ WThe gal that checked me in and checked me out was pretty much the nicest person I’ve ever met.
Patrick PPickup location service was great, staff was friendly and quick about getting me on my way. The UHaul customer service was absolutely unacceptable, I ordered a truck that was supposedly available, the next day I was called by the Uhaul customer service to let me know that the truck I ordered is not available at the location I set it up but is approx 120miles away. They gave me 100 free miles and said that was the best they could do. I had to go 4 hours out of my way just to pick up the truck. When I called to ask if a larger truck was available in my vicinity, the rep was overtly rude and told me I called on too short of notice (24 hours not being enough). I ended up having to get the truck as all my hotel reservations and such were booked after I booked the original Uhaul truck in my area. There was an extreme lack of quality customer service, I will avoid Uhaul at all costs and tell others to do the same. There are many quality truck rental agencies that will give much more courtesy and no one deserves to get treated in this manner.
BRADLEY BI dropped off the truck on the weekend and the building was closed but It had a box to drop off the key which is fine. It would be nice to have a trashcan available so we can throw out our water bottles etc.
JAN TMy favorite location in town! Friendly service and easy to work with.
RUVIM GThe truck was dirty when I picked it up. When I returned the truck, I returned it with the same fuel level and this location is trying to charge me for fuel! They are lying! I have never had this issue with U-Haul before, so I will not be using this location ever again if I use U-haul at all!
Robert CWish employees had worn masks during our pickup and drop off.
CLOYD LReplace the posted note from the front door - it was not helpful or beneficial and served only as a distraction from the contact information provided.
John TMake sure the gas tank is full on pickup
LESLIE Tthe first trailer had an issue and they acted quickly to resolve it and switch out equipment. Easy access to site.
michele pI felt like I was going to be attacked for wearing a COVID mask. Pretty much gave me a "f you" for trying to be safe and protecting myself as a high risk person. The note on the front door is pretty ignorant.
DAVID MWent very well. No problems.
ANTHONY HThe lock was an extreme struggle, lost a good 1/2 hour attempting to get it open.
Gary Mthe drop off went very well...........easy and quick!!
Conrad BEven though I checked in when employees were going home they stopped and took care of me. It took over two days to pick up the towing dolly, get it home and successfully hook up both vehicles - driveway very confining - but I was amazed at how stable the rig was on the highway. I drove at the speed limit for 500 miles and crossed 3 mountain passes ( one in snow and ice in the dark) and could not tell I was towing anything. Hats off to the design department.
jim gNicole rocks!! She had to deal with Uhaul disaster as well. Not fair to Nicole. She fixed Uhaul screw ups!!!
robert aVery nice people.
Williampatrick SQuick and easy!
PAUL BIt would have been much more convenient if the tow dolly and the truck were at the same location. Iron Horse Towing was considerably far out of the way. The trailer they loaded was not adequately ran through to ensure all working parts. We loaded up truck and did a safety run with tow dolly and found the driver side rear tail light was out on the dolly. Seemed like something easily avoidable. The front desk man who helped us at Iron Horse Towing was respectful, knowledgeable and made note of the tail light once I called.
allison sLike most things in Montana. this facility was staffed by extremely friendly and helpful individuals. They kindly offered me a short. ride home in a company vehicle in lieu of having me wait for a driving service. I was impressed and will definitely rent from this facility again. Thanks for the great service. ~Dr. Bridget Howell
bridget hI was charged for an extra months rent. This was not correct. It took many phone calls to get this resolved. This site did not have dual box trailers. Since my home was 60 miles away this would have been useful.
ben mThere were multiple issues with my rental of 4 u-boxes: 1. Tried to make a charge card change during the rental period and Iron Horse Towing Inc. was incompetent in completing this request, even after talking to the manager they were unable to complete this task. 2. I was charged for the full month of the storage of my u-boxes, but they were only in the storage for 10 days. I was charged for the month on 9/26/2017 and we had the u-boxes delivered to our residences on 10/03/2017 and then had Iron Horse Towing pick up the empty u-boxes on 10/05/2017. I feel that it is ridiculous that we were charged for the entire month instead of only being charged for the 10 days that were actually used.
Deann DTrailer was not ready for pick up. Agent was unable to locate the contract in the UHaul system, and once she did, the information was different than the information I had entered online.
Larry JGreat job by everyone!
KURT TI will rent from them again
sharon MThe write up of the rental agreement took way too long for something as simple as this. U-Haul rental is not a priority for them and it is a fill when business is slow and it shows as well. With the snow and ice on the ground, no one was there to hook up the trailer, I had to do it myself; which makes me think that this could be a liability issue in the future. They carried no tie down supplies or electrical supplies. I would never go there again or recommend them to anyone.
GEORGE TI did not review this location as I did early morning drop off.
McKenzie DMy problem is I paid when I phoned the 1-800 number at 11am roughly. Someone there took my credit card number. Another person Daniel Burrell was supposed to be able to pick up the trailer. He went a couple times after I paid and was told it wasn't paid for. Bear in mind I'm driving in and out of Mountains on my way to a supposedly coordinated pickup of a loaded trailer from Daniel, with time of the essence so I can get back across the border into Canada before it closes at midnight. So I phoned 1-800 to ask why I'd paid at 11am and now at 2.30pm Iron Horses end showed it wasn't paid. I asked the woman to please call Iron Horse and advise it was paid. She wouldn't do it, she said it was paid and Iron Horse should dispatch the trailer. No matter hom many times I explained Iron Horses records showed it wasn't paid and they couldn't dispatch it, and Daniel had been there three times to pick it up,she wouldn't listen to what I was saying. I have never talked to someone who is supposed to help and solve problems that was more dense and and ignorant to what I was saying than that woman. She was zero help. It was like talking to a fence post. So I had to call Iron Horse back and they called your 1-800 number to find out if it was paid. And it was but someone at your head office was trying to charge $75 more than the agreed to roughly $136 so Iron Horse spent 20 minutes arguing about this unauthorized by me additional $75 to get it deleted. Which Iron horse did. I would absolutely use Iron Horse, and Jolly Jack again but my fear of ever having to deal with someone as dense as the woman from your 1-800 number again might preclude me from using U-Haul.
JIM FGreat people and very professional.
CHRISTIAN CHave available hours on weekends for UBox services.
Thomas BMore parking
John SThe original drop off point was blocked personnel could care less. Took the trailer to another Uhaul store they didn't want to accept the trailer said they didn't have room wouldn't help charged extra in the end and was very rude.
CLARK KThe truck was ready to go, was clean and in good condition. Iron Horse Towing did a great job with my rental.
Scott WShe was very helpful and I would do business with her again
KAIA W