Customer Reviews for Interbay Self Storage
(U-Haul Neighborhood Dealer)

271 reviews

1561 W Armory Way   Seattle, WA 98119

(206) 455-9185

Office Hours

  • Mon-Fri: 10:30 am–5:30 pm
  • Sat-Sun: 10:30 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(206) 455-9185

1561 W Armory Way
Seattle, WA 98119

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5:30 pm
  • Sat-Sun: 10:30 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Berman 
Rating:
5.0

This rental benefited from the employee who took care to keep me informed as timing changed a bit, who made the rental easy and stress-free, and genuinely cared that the whole experience was good. That's not so common, and I really appreciated her.

thomas schonhoff 
Rating:
5.0

Excellent customer service and support. They were also very friendly.

D'Adre Cunningham 
Rating:
5.0

Customer did not leave a comment.

POOYA TAVAKOLY 
Rating:
5.0

So much better than 15th ave w location. The 15th ave w locations manager was absolutely unacceptable. She told me to “go fuck myself” repeatedly. Followed me out of the store and screamed at while I was trying to leave. She needs to be fired immediately

Nick Brixner 
Rating:
5.0

Customer did not leave a comment.

Ashley Lemmex 
Rating:
3.0

They charged a cleaning fee without explaining why. They charged too much.

Christina Solus 
Rating:
5.0

Customer did not leave a comment.

Michael Byrd 
Rating:
5.0

Friendly staff, excellent experience

Kelda Schonhoff 
Rating:
3.0

I reserved the van for pickup at 9:30, using remote pickup, as the facility would not yet be open at that time. Then U-Haul suddenly changed my pickup location, and the new place did not offer a place to leave my car -- something I really needed, as I was on my own and did not have a driving partner. In the end, the pickup location was reassigned back to Interbay Self Storage, but I had to wait an hour to get the van, because they were not yet open. It all worked out all right, but it was vexing and inconvenient.

Christina Sunstone 
Rating:
5.0

Customer did not leave a comment.

Lauren Alexander 
Rating:
5.0

Customer did not leave a comment.

Zachary Padilla 
Rating:
5.0

Employees were super helpful and friendly. We had a seamless and easy experience. The van was clean and everything worked as expected. 10/10

Avrie Witter 
Rating:
3.0

The app is absolutely terrible. Even with a good signal on my phone. It took forever to load every page and some would not load at all. I spent half an hour trying to return the truck on the app before calling customer service and asking for help.

Cory Miller 
Rating:
5.0

Customer did not leave a comment.

John Culpin 
Rating:
4.0

Customer did not leave a comment.

Erin Walior 
Rating:
5.0

Customer did not leave a comment.

Donald Loeb 
Rating:
5.0

Everything was quick and EASY! Keep the same staff and there is no need for improvement!!

Janine Jones 
Rating:
3.0

Customer did not leave a comment.

William King 
Rating:
5.0

Customer did not leave a comment.

STEVEN DOUGLAS SMITH 
Rating:
5.0

Customer did not leave a comment.

Jamese Robinson 
Rating:
5.0

Customer did not leave a comment.

STEVEN DOUGLAS SMITH 
Rating:
4.0

Great customer service and friendly staff!! The truck was clean and in great condition. Felt very confident driving it. Thanks

David Adams 
Rating:
5.0

Very nice place. Front desk very nice to talk to and was very helpful.

George Flores 
Rating:
5.0

Customer did not leave a comment.

FRANK CARDOZA 
Rating:
5.0

Employee was VERY helpful, pleasant and experienced in her job.

William Bingham 
Rating:
5.0

Customer did not leave a comment.

Galilee Mccarrell 
Rating:
4.0

Customer did not leave a comment.

Kathryn Youngblood 
Rating:
5.0

The women in the location who helped me pick up the truck and drop it back off were super helpful and cheerful. I was running late to pick up the truck and they called to make certain everything was still OK. I was impressed with that level of customer service. When I dropped the truck off it was fast and simple and they emailed me my receipt within the hour. Great customer service and a great experience all the way around.

Jordan Petram 
Rating:
5.0

great access, nice building , clean, great staff!

Gerald Isbister 
Rating:
5.0

Staff were helpful

LAWRENCE SLADEWSKI 
Rating:
3.0

Make sure there is gas in the vehicle before renting out

SACHA JACOBSON 
Rating:
5.0

The ladies at the front desk (one whomsoever name was Grace) where not only knowledgeable as they were helpful, but they had a great sense of humor to boot.

Zoltan Barnes 
Rating:
5.0

Customer did not leave a comment.

Andrea Kunwald 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Oxford 
Rating:
5.0

Could not have gone smoother. Michelle was as efficient as always.

Eugene Edwards 
Rating:
5.0

Customer did not leave a comment.

Nihal Balivada 
Rating:
5.0

Phil was AMAZING. He was courteous, nice to talk with while we were waiting for the paperwork to be finished, and even helped fix the side mirror of the truck.

Meaghan Wood 
Rating:
5.0

Customer did not leave a comment.

Sumit Gouthaman 
Rating:
5.0

Customer did not leave a comment.

Jay Dubin 
Rating:
3.0

The truck itself was clean however there were muddy footprints all over the floor on the passenger side. I couldn't tell if they were permanent stains or not but they looked dirty

Ann Gruhn 
Rating:
5.0

Customer did not leave a comment.

James Volpe 
Rating:
5.0

Phil and Grace were very helpful at pickup and return, super friendly. Glad I used this location!

Christopher Straube 
Rating:
3.0

Customer did not leave a comment.

David Ostrom 
Rating:
5.0

Grace and Phil were wonderful! They made a stressful moving day a little less stressful with a seamless uhaul pick up and drop off.

Emily Duewiger 
Rating:
5.0

Customer did not leave a comment.

John Watson 
Rating:
5.0

Customer did not leave a comment.

Jonathan Porretta 
Rating:
5.0

Super disappointed with U-Haul web site. What the website offer's isn't what the location has. I can't go to two or three places to get my order. I pre-paid shipping materials. My location doesn't do that. I also requested plastic boxes but would have the to to third location for those. So online was easy but split between three locations making it impossible to gather.

Jon Honhart 
Rating:
5.0

The staff at the counter was very friendly, informative and eager to help us out.

Pankaj Badgujar 
Rating:
4.0

Customer did not leave a comment.

Urmil Vipulbhai Kadakia 
Rating:
5.0

Customer did not leave a comment.

Feifan Yang 
Rating:
5.0

Customer did not leave a comment.

Jose Juan Zavala Iglesias 
Rating:
3.0

My experience happened on an off day. I rented a cargo van. The first one that was assigned to my was blocked in by a large semi truck unloading storage units and the only other one had its gas siphoned so I had to fill up the gas more than was needed just to get the van where I needed to go. Wasted time and money at this location.

Whitney Peel 
Rating:
5.0

Customer did not leave a comment.

MARIA CASTRO 
Rating:
5.0

Customer did not leave a comment.

ZHENG WANG 
Rating:
5.0

Very helpful and very clean! Great Location

Justin Novak 
Rating:
5.0

The whole crew was great, DJ helped me out and was really friendly and helped me get in and out quickly. Great experience!

Steven Madsen 
Rating:
5.0

Grace was very helpful and knowledgeable. She answered all my questions and made sure I had what I needed for the day. She made the pickup and drop-off easy and efficient. I would definitely come back to Interbay for my next U-Haul.

Jack Kirshbaum 
Rating:
5.0

Customer did not leave a comment.

Harmon Rogers 
Rating:
5.0

Customer did not leave a comment.

Kristina Cairella 
Rating:
5.0

Staff was very friendly and helpful. The whole experience was an A+!!

Russell Whitman 
Rating:
5.0

This location was the best. Easy, quick, with efficient and knowledgeable staff.

Shereen Pinto 
Rating:
5.0

Customer did not leave a comment.

Gary McCullough 
Rating:
5.0

The truck we had smelt like it was used to move chickens

Stephanie Blevins 
Rating:
4.0

Customer did not leave a comment.

Rachel Bailly 
Rating:
5.0

Customer did not leave a comment.

Annie Chavez 
Rating:
3.0

Customer did not leave a comment.

Richard Terrell 
Rating:
1.0

This location was closed for the day for team training!!! Uhaul knew I was coming. They represent uhaul and I was left at 11:30 am with a sign that indicated their closure, but no instructions on what to do or where the key drop off box was located. I waited on line for over 15 minutes in 41 degree temperature, ( yes, I was outside, because Interbay was Closed!). My friend checked us in on the mobile app while I was on hold. The correction I made at Vancouver, Wa when I picked up the truck apparently didn’t take and I was charged $24 for fuel even though I had filled the tank to the 3/4 level which is where it was when I picked it up. After holding for 15+ minutes in the cold, Xavier in Georgia with Uhaul helped me out even though the computer system was slow. It took over 30 minutes to get the truck dropped off and we were trying to catch a train back to Vancouver. This is totally unacceptable. Interbay should have communicated to uhaul and CustomerService could have been served. As it was Interbay and uhaul’s lack of coordination was PATHETIC.

Darryl Karr 
Rating:
5.0

The truck couldn't make it up a wet hill with leaves on Queen Anne. Had to back down and find a different route.

Maureen Grant 
Rating:
5.0

Thank you!

Steven Madsen 
Rating:
5.0

Great customer service!!!

Vince Iaci 
Rating:
4.0

Grace at the front desk was great to work with. My one disappointment was that the fuel was on empty when I took the vehicle which added unnecessary stress to the experience.

Paul Boyer 
Rating:
5.0

The person working at the desk was very kind and helpful!

Jon Rhodes Kaiser 
Rating:
4.0

Customer did not leave a comment.

Yevhenii Soboliev 
Rating:
5.0

Customer did not leave a comment.

Adrienne Gillevet 
Rating:
4.0

Customer did not leave a comment.

Karthik Srinivasan 
Rating:
5.0

All went well. Would rent again from Uhaul at Interbay Storage Center.

Sara Shiflet 
Rating:
1.0

- When I rented the vehicle, the app photos to approve did not match my vehicle. For instance the roof had a large dent and a scratch, but the photos i was asked to approve did not show this dent and scratch. Additionally the yellow stick-on tabs on the top of the uhaul roof were in the photo but not on my vehicle. - I chose to use the truck share app to pick up my vehicle, because I wanted to get my keys quick and easy and avoid any lines. When I arrived my app said go to the counter and get your keys by showing the uhaul rep this screen on your phone. The rep ignored my screen and said he was gonna finish doing a reservation before he helps me. So, I waited anyways. I got my keys at 10:40 a.m. - I returned my vehicle at 10:40 a.m. the next day. The location said they would charge me $150 for bumping a different reservation that was scheduled to use my vehicle at 10:00 a.m. They said they would reduce the fee to a single day's rental after a lengthy discussion. - The location charged me $20 for cleaning, for a tiny amount of dirt that would have been able to be removed with one swipe of a broom. They said they had photos of my vehicle before and it was more clean. Again, these photos were not accurate because there was a dent on the roof not shown in my photos. I have rented uhaul vehicles about once a week, for a year, and this was the only bad experience and the only time I've rented from this location. I will definitely not rent at this location again and will not recommend the location to anyone. The fees they charged afterwards are beyond unreasonable. Fortunately I photographed and marked the dent on the roof at my pickup because they surely would have charged me for someone elses damage. If they were so thorough in my return, then how did they miss the dent on the reservation before mine? Oh and I was told they don't actually have the capabilities to do the truck share app. I asked why I was given the option for this app at their location then, and the representative said because I ordered the day of. This makes no sense, but it was the least of this locations problems.

CODY VARCOE 
Rating:
5.0

The truck doesn’t shift between rpm well. Not safe to operate on freeways had to use 99 since speed was slower. Operated better when truck was empty.

Tor Wallen 
Rating:
5.0

Customer did not leave a comment.

Ken Zweig 
Rating:
5.0

The staff was very helpful and efficient.

James Kingston 
Rating:
5.0

Customer did not leave a comment.

Miguel Marino 
Rating:
5.0

Customer did not leave a comment.

Wanmin Wu 
Rating:
5.0

Very professional. Very efficient.

Richard Wilson 
Rating:
5.0

The rental software system was down, but my customer service agent called tech support and she managed to walk the tech support guy through the rental process. Without her keen ingenuity, I wouldn't have been able to get my truck rental. Kudos!

MARK THOMA 
Rating:
2.0

Customer did not leave a comment.

Megan Jensen 
Rating:
5.0

Customer did not leave a comment.

Brannon DiMarco 
Rating:
5.0

Customer did not leave a comment.

Seth Sageser 
Rating:
5.0

Customer did not leave a comment.

Timothy Spears 
Rating:
5.0

Phil at the counter was helpful.

Nishanth SrikanthCoontoor 
Rating:
5.0

Customer did not leave a comment.

Cyrus Shepard 
Rating:
5.0

Great service and very pleasant staff. Would recommend!

Allen Clark 
Rating:
5.0

Customer did not leave a comment.

Conor Keilty 
Rating:
5.0

Customer did not leave a comment.

Amber Barcel 
Rating:
5.0

Customer did not leave a comment.

Naveen Sharma 
Rating:
5.0

Michelle and Grace are absolutely wonderful from customer service to very delightful interactions every time I’ve been in the store. I will continue to choose this location over all others in Seattle, purely for these two and the wonderful customer service I’ve received!

Alexandra Smith 
Rating:
5.0

Great experience. Super friendly and helpful staff.

Heidi Raden 
Rating:
5.0

Customer did not leave a comment.

Tom Postlewaite 
Rating:
5.0

Service was friendly and helpful!

Michael Crimmins 
Rating:
5.0

Grace was friendly and very efficient!!!

Leonard ZILZ 
No reviews have been submitted for this location.

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