Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)

922 reviews

210 Rte 9W   Haverstraw, NY 10927

(845) 947-2185

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4:30 pm

Services at this Location:

Contact Us

(845) 947-2185

210 Rte 9W
Haverstraw, NY 10927

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

SPENCER I. 
Rating:
5.0

Customer did not leave a comment.

EVELYN H. 
Rating:
4.0

Make sure there is windshield washing fluid especially at this time of year (winter) it was very difficult to see out of a flirty windshield and to difficult for me to clean it manually.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Keep doing what you are doing.

PEDRO C. 
Rating:
5.0

Quick and easy pick up and drop off!

Monica B. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
4.0

All was good

Susan B. 
Rating:
3.0

The app and verification system where you have to put in the contact information of multiple people/a photo of your lease/etc is AWFUL and very invasive. If WiFi is spotty the process takes forever and is super unhelpful.

Alexis W. 
Rating:
1.0

Truck was in terrible condition. Needs maintenance as of yesterday

CHAIM R. 
Rating:
5.0

Customer did not leave a comment.

Karelin ESTEPHAN P. 
Rating:
4.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Great interaction and quote overall but I think they were also short staffed because I had to wait for the lady for almost 10 minutes. They do need to follow their maintenance time frans and cleaning. Truck was very dirty.

ANAHI G. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Vladimir E. 
Rating:
5.0

Customer did not leave a comment.

Yanira S. 
Rating:
5.0

The customer service is excellent in this location.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Mark MATTHEW C. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Your website is very very slow and your automated call backs is way way over, the time expected . The person that finally called me back was polite, helpful, and assisted with my issue in a timely manner.

Windie R. 
Rating:
3.0

Abs light on brake light on check engine light on driver side door won't close all the way

ERNEST F. 
Rating:
4.0

Yes

RAFAEL M. 
Rating:
5.0

Tire inflation light on and sun visor damaged

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Daniez G. 
Rating:
5.0

Customer did not leave a comment.

GEANILDA P. 
Rating:
3.0

Customer did not leave a comment.

Elissa J. 
Rating:
3.0

Parking lot was dirty.

Alex K. 
Rating:
2.0

THE WORST TRUCK EVER HIS TRUCK SHOULD BE EMOVED FROM SERVICE, THE TIRE PRESSURE LIGHT WASS ON, ON THER HOTTES DAY NO AC. IWAS GOING TO USED IT FOR 24 HRS. i RETURN IT A GOT A HERTZ TRUCK FROM NANUET.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Mordechai G. 
Rating:
3.0

Better lighting in the parking lot. When i returned the truck, there were roaches on the bring next to the lock box.

Marie M. 
Rating:
4.0

The person working was very helpful and could not understand the addition mileage charge and attempted to remove it. He saw that the dolly and blankets I rented were present and folded. I need to contact customer service for this rental because I know I received a discount for returning the truck to a different location which was an hour away from my final destination, however the charges on my card do not seems to reflect this,

John N. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

The truck I got was dirty and had a smell off pee. The key had issues you had to turn it on and off a bunch of times before it was able to turn on. The gas gauge was also having issues. After I filled up the tank and was in transit to drop off the gage started going back down so I had to go back to the gas station and put more gas.

Nelson R. 
Rating:
4.0

The trucks are filthy, trucks should be cleaned upon completion of drop off to ensure cleanness for next renter

ANNELOVE S. 
Rating:
5.0

Customer did not leave a comment.

Athena L. 
Rating:
1.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Great service and patient representatives

National Pest S. 
Rating:
5.0

Customer did not leave a comment.

Dawud G. 
Rating:
5.0

I'm a stickler, there was light soil, the truck could have used a sweeping, but in the grand scheme, it was clean. I used it and was very satisfied.

Ayeshah L. 
Rating:
5.0

Customer did not leave a comment.

Irene A. 
Rating:
5.0

Customer did not leave a comment.

MILOKSSY R. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Excellent service every time I rent

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

marinette P. 
Rating:
5.0

Customer did not leave a comment.

michele T. 
Rating:
5.0

Customer did not leave a comment.

Yaakov H. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Pleasant transaction.

jose M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
1.0

you have to be able to extend the rental, the customer has no control over, If one canot get a replacement truck in 2 hours, to any location you should be replaced you dont know your job. The distric manager should know where to pull resources from. This is a disgrace one have to unload a 26 footer without reaching final destination because the truck is due, NO EXTENSION ALLOW. Iam done renting from UHAUL

Robert A. 
Rating:
5.0

Fast,easy,great

melvin S. 
Rating:
5.0

Customer did not leave a comment.

miguel O. 
Rating:
3.0

Customer did not leave a comment.

Leydi T. 
Rating:
3.0

Customer did not leave a comment.

skariah P. 
Rating:
5.0

Customer did not leave a comment.

Israel R. 
Rating:
5.0

I used 10” truck on January 23 Drove 65 miles it cost me $17 on gas⛽️ Which is great 👍

Leydi T. 
Rating:
1.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Excellent customer service

MARTHA F. 
Rating:
1.0

Perhaps the attendant could spend less time on tik tok while inspecting the van upon return and literally ignoring the customer while scrolling through her phone.

Edgar P. 
Rating:
5.0

Eceklany service

barry B. 
Rating:
5.0

The check out Women was awesome!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Regena C. 
Rating:
5.0

Service was excellent.

Lennox D. 
Rating:
5.0

Customer did not leave a comment.

Lennox D. 
Rating:
3.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

REYNA C. 
Rating:
4.0

The ease of pick up for my reservation was excellent. The girl knew her job and was friendly. Plenty of parking for the trucks and my car and everything was well explained.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

Lennox D. 
Rating:
5.0

Customer did not leave a comment.

Ariel L. 
Rating:
3.0

Van was dirty inside and smelled strongly of cigarettes.

Regena C. 
Rating:
5.0

Customer did not leave a comment.

Leland F. 
Rating:
1.0

Was charged for gas and cleaning. Returned truck clean and with the exact amount of gas I got it with. But was charged for and the customer service at this location she has no form of people skull, very RUDE.....

Phillip M. 
Rating:
3.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Very good

RAMONA ANTONIA V. 
Rating:
3.0

the gas marked on the inspection sheet was 7/8 the gas on the truck was 3/4 thats 1/8 free gas upon return

Robert A. 
Rating:
5.0

Convenient location for my drop off but it is only a Kiosks that i used after hours.

MARIONA W. 
Rating:
3.0

personelll at check in / check out helpful

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Yessica U. 
Rating:
4.0

The poor young man working behind the counter is also sending out money orders and handling returns and doing many other things for the grocery store customers, which meant we didn't actually get into the U-Haul truck we rented until a half an hour after our reservation time (we had arrived early, figuring we would wait). It would have been nice to have that time credited to us on the back end. That young man was doing an excellent job though, he was polite and quick.

Matthew U. 
Rating:
5.0

We didn't do a walk through to check for existing damages and I ended up having a problem at the drop off location because of that.

MICHAELERIC H. 
Rating:
5.0

Customer did not leave a comment.

Jamsel R. 
Rating:
2.0

This unit was rented by an individual who was going to move our property. He then dropped it off and left it at our country home and left. So then I was left with a truck with 2 bald tires (I have pictures) was threatened that it would be reported stolen even though it was returned to the closest U-Haul center. This was not U-Haul fault with exception to the extremely dangerous BALD tires.

Miguel P. 
Rating:
5.0

The staff was very knowledgeable and exceptional customer service!

Sharon W. 
Rating:
4.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Fix the air-conditioning

Stephen C. 
Rating:
5.0

The guys behind the counter were super helpful and courteous.

MICHAELJOHN JR P. 
Rating:
5.0

Customer did not leave a comment.

Yesenia P. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

EDNA P. 
Rating:
4.0

Customer did not leave a comment.

Andres A. 
Rating:
5.0

Always A plus

ALMALUZ N. 
Rating:
5.0

Excellant people to deal with

barry B. 
Rating:
1.0

The drop off area has no signal connection which makes it next to impossible to check in/ check out. I spent an hour trying to get it to work I ended having to leave the truck and do it from home to get past Step 1 As a result of this I wasn't able to take any photos of the truck and had to submit black screen photos just to return the truck

William C. 
Rating:
4.0

Make sure trucks are clean and sanitize before picked up.

DAISY M. 
Rating:
4.0

Van was not clean prior to pick up

Richard D. 
No reviews have been submitted for this location.

Additional Services at this Location

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