Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)

923 reviews

210 Rte 9W   Haverstraw, NY 10927

(845) 947-2185

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4:30 pm

Services at this Location:

Contact Us

(845) 947-2185

210 Rte 9W
Haverstraw, NY 10927

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff are amazing.

Nancy Jeantel 
Rating:
2.0

Customer did not leave a comment.

SPENCER ISEN 
Rating:
5.0

Customer did not leave a comment.

EVELYN HERNANDEZ 
Rating:
4.0

Make sure there is windshield washing fluid especially at this time of year (winter) it was very difficult to see out of a flirty windshield and to difficult for me to clean it manually.

GARY ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Monica Buczkowski 
Rating:
5.0

Keep doing what you are doing.

PEDRO CINTRON 
Rating:
5.0

Quick and easy pick up and drop off!

Monica Buczkowski 
Rating:
4.0

Customer did not leave a comment.

Stephen Clement 
Rating:
5.0

Customer did not leave a comment.

Alan ellman 
Rating:
4.0

All was good

Susan Baisley 
Rating:
3.0

The app and verification system where you have to put in the contact information of multiple people/a photo of your lease/etc is AWFUL and very invasive. If WiFi is spotty the process takes forever and is super unhelpful.

Alexis Wallace 
Rating:
1.0

Truck was in terrible condition. Needs maintenance as of yesterday

CHAIM ROSENSTOCK 
Rating:
5.0

Customer did not leave a comment.

Karelin ESTEPHAN Pena RAMOS 
Rating:
4.0

Customer did not leave a comment.

john frizalone 
Rating:
5.0

Great interaction and quote overall but I think they were also short staffed because I had to wait for the lady for almost 10 minutes. They do need to follow their maintenance time frans and cleaning. Truck was very dirty.

ANAHI GARCIA AGUILAR 
Rating:
5.0

Customer did not leave a comment.

Teresa Hyman 
Rating:
5.0

Customer did not leave a comment.

Vladimir Elie 
Rating:
5.0

Customer did not leave a comment.

Yanira Santos 
Rating:
5.0

The customer service is excellent in this location.

Pamela Milliaressis 
Rating:
5.0

Customer did not leave a comment.

Mark MATTHEW Castelluccio 
Rating:
4.0

Customer did not leave a comment.

Edward Brignoni 
Rating:
4.0

Your website is very very slow and your automated call backs is way way over, the time expected . The person that finally called me back was polite, helpful, and assisted with my issue in a timely manner.

Windie Raymundo 
Rating:
3.0

Abs light on brake light on check engine light on driver side door won’t close all the way

ERNEST FEENEY 
Rating:
4.0

Yes

RAFAEL MERCADO 
Rating:
5.0

Tire inflation light on and sun visor damaged

Michael Meigh 
Rating:
5.0

Customer did not leave a comment.

Sharon Medina 
Rating:
5.0

Customer did not leave a comment.

Daniez Gomez 
Rating:
5.0

Customer did not leave a comment.

GEANILDA PEGUERO 
Rating:
3.0

Customer did not leave a comment.

Elissa Jordan 
Rating:
3.0

Parking lot was dirty.

Alex Kamenshikov 
Rating:
2.0

THE WORST TRUCK EVER HIS TRUCK SHOULD BE EMOVED FROM SERVICE, THE TIRE PRESSURE LIGHT WASS ON, ON THER HOTTES DAY NO AC. IWAS GOING TO USED IT FOR 24 HRS. i RETURN IT A GOT A HERTZ TRUCK FROM NANUET.

Robert Arroyo 
Rating:
3.0

Customer did not leave a comment.

Mordechai Gold 
Rating:
3.0

Better lighting in the parking lot. When i returned the truck, there were roaches on the bring next to the lock box.

Marie Moriarity 
Rating:
4.0

The person working was very helpful and could not understand the addition mileage charge and attempted to remove it. He saw that the dolly and blankets I rented were present and folded. I need to contact customer service for this rental because I know I received a discount for returning the truck to a different location which was an hour away from my final destination, however the charges on my card do not seems to reflect this,

John Neddoff 
Rating:
3.0

Customer did not leave a comment.

Andrew Laraus 
Rating:
4.0

The truck I got was dirty and had a smell off pee. The key had issues you had to turn it on and off a bunch of times before it was able to turn on. The gas gauge was also having issues. After I filled up the tank and was in transit to drop off the gage started going back down so I had to go back to the gas station and put more gas.

Nelson Reyes 
Rating:
4.0

The trucks are filthy, trucks should be cleaned upon completion of drop off to ensure cleanness for next renter

ANNELOVE SIMON 
Rating:
5.0

Customer did not leave a comment.

Athena Lombardo 
Rating:
1.0

Customer did not leave a comment.

Nicole Rasco 
Rating:
5.0

Great service and patient representatives

National Pest Supplies 
Rating:
5.0

Customer did not leave a comment.

Dawud Gordon 
Rating:
5.0

I'm a stickler, there was light soil, the truck could have used a sweeping, but in the grand scheme, it was clean. I used it and was very satisfied.

Ayeshah lockwood 
Rating:
5.0

Customer did not leave a comment.

Irene A Ymbras 
Rating:
5.0

Customer did not leave a comment.

MILOKSSY RESTO 
Rating:
5.0

Customer did not leave a comment.

jose marte 
Rating:
5.0

Excellent service every time I rent

Nancy Jeantel 
Rating:
5.0

Customer did not leave a comment.

marinette peters 
Rating:
5.0

Customer did not leave a comment.

michele tito 
Rating:
5.0

Customer did not leave a comment.

Yaakov Herbst 
Rating:
5.0

Customer did not leave a comment.

Jose Maldonado 
Rating:
5.0

Pleasant transaction.

jose maldonado 
Rating:
5.0

Customer did not leave a comment.

Christopher Ruppert 
Rating:
5.0

Customer did not leave a comment.

Joel Weingarten 
Rating:
1.0

you have to be able to extend the rental, the customer has no control over, If one canot get a replacement truck in 2 hours, to any location you should be replaced you dont know your job. The distric manager should know where to pull resources from. This is a disgrace one have to unload a 26 footer without reaching final destination because the truck is due, NO EXTENSION ALLOW. Iam done renting from UHAUL

Robert Arroyo 
Rating:
5.0

Fast,easy,great

melvin santiago 
Rating:
5.0

Customer did not leave a comment.

miguel otero 
Rating:
3.0

Customer did not leave a comment.

Leydi Trinidad 
Rating:
3.0

Customer did not leave a comment.

skariah pattiyani 
Rating:
5.0

Customer did not leave a comment.

Israel Ramos 
Rating:
5.0

I used 10” truck on January 23 Drove 65 miles it cost me $17 on gas⛽️ Which is great 👍

Leydi Trinidad 
Rating:
1.0

Customer did not leave a comment.

LUIS CABA 
Rating:
5.0

Customer did not leave a comment.

James Kitz 
Rating:
5.0

Excellent customer service

MARTHA FIGUEROA 
Rating:
1.0

Perhaps the attendant could spend less time on tik tok while inspecting the van upon return and literally ignoring the customer while scrolling through her phone.

Edgar Pulido 
Rating:
5.0

Eceklany service

barry berman 
Rating:
5.0

The check out Women was awesome!

Daniel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Regena Carlevaro 
Rating:
5.0

Service was excellent.

Lennox Devlugt 
Rating:
5.0

Customer did not leave a comment.

Lennox Devlugt 
Rating:
3.0

Customer did not leave a comment.

SARAH GALLOWAY 
Rating:
5.0

Customer did not leave a comment.

REYNA COLLADO 
Rating:
4.0

The ease of pick up for my reservation was excellent. The girl knew her job and was friendly. Plenty of parking for the trucks and my car and everything was well explained.

stephen brickel 
Rating:
5.0

Customer did not leave a comment.

Lennox Devlugt 
Rating:
5.0

Customer did not leave a comment.

Ariel Lopez 
Rating:
3.0

Van was dirty inside and smelled strongly of cigarettes.

Regena Carlevaro 
Rating:
5.0

Customer did not leave a comment.

Leland Fuller 
Rating:
1.0

Was charged for gas and cleaning. Returned truck clean and with the exact amount of gas I got it with. But was charged for and the customer service at this location she has no form of people skull, very RUDE.....

Phillip Maragh 
Rating:
3.0

Customer did not leave a comment.

JAMES DALY 
Rating:
5.0

Very good

RAMONA ANTONIA VASQUEZ ESTRELLA 
Rating:
3.0

the gas marked on the inspection sheet was 7/8 the gas on the truck was 3/4 thats 1/8 free gas upon return

Robert ARROYO 
Rating:
5.0

Convenient location for my drop off but it is only a Kiosks that i used after hours.

MARIONA WILLIAMS 
Rating:
3.0

personelll at check in / check out helpful

Richard Gore 
Rating:
5.0

Customer did not leave a comment.

Yessica Urena 
Rating:
4.0

The poor young man working behind the counter is also sending out money orders and handling returns and doing many other things for the grocery store customers, which meant we didn't actually get into the U-Haul truck we rented until a half an hour after our reservation time (we had arrived early, figuring we would wait). It would have been nice to have that time credited to us on the back end. That young man was doing an excellent job though, he was polite and quick.

Matthew Uppenbrink 
Rating:
5.0

We didn't do a walk through to check for existing damages and I ended up having a problem at the drop off location because of that.

MICHAELERIC HOPKINS 
Rating:
5.0

Customer did not leave a comment.

Jamsel Reyes 
Rating:
2.0

This unit was rented by an individual who was going to move our property. He then dropped it off and left it at our country home and left. So then I was left with a truck with 2 bald tires (I have pictures) was threatened that it would be reported stolen even though it was returned to the closest U-Haul center. This was not U-Haul fault with exception to the extremely dangerous BALD tires.

Miguel Paucar 
Rating:
5.0

The staff was very knowledgeable and exceptional customer service!

Sharon Wilson 
Rating:
4.0

Customer did not leave a comment.

Raymond Schaap 
Rating:
4.0

Fix the air-conditioning

Stephen Clement 
Rating:
5.0

The guys behind the counter were super helpful and courteous.

MICHAELJOHN JR PERROTTA 
Rating:
5.0

Customer did not leave a comment.

Yesenia Polanco 
Rating:
5.0

Customer did not leave a comment.

Eric Everett 
Rating:
5.0

Customer did not leave a comment.

Jason Santos 
Rating:
5.0

Customer did not leave a comment.

EDNA PETTIFORD 
Rating:
4.0

Customer did not leave a comment.

Andres Aponte 
Rating:
5.0

Always A plus

ALMALUZ NARVAEZ 
Rating:
5.0

Excellant people to deal with

barry berman 
Rating:
1.0

The drop off area has no signal connection which makes it next to impossible to check in/ check out. I spent an hour trying to get it to work I ended having to leave the truck and do it from home to get past Step 1 As a result of this I wasn’t able to take any photos of the truck and had to submit black screen photos just to return the truck

William Castillo 
Rating:
4.0

Make sure trucks are clean and sanitize before picked up.

DAISY MATALIE 
No reviews have been submitted for this location.

Additional Services at this Location

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