Great location, almost never busy. Check in/out run smoothly; courteous and thoughtful staff. Truck was filthy inside the cab, but 137k+ miles. Still, dash and floor should be cleaned after each use.
Geoffrey S
Customer Reviews for I Storage N Fort Myers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got charged a fuel fee after going 26 miles. I put 8.00 worth of gas I the vehicle and still got hit with a fuel charge....fix this and it was a good experience. If not just another rip off. I normally wouldn't complain about 16.00 but when you try to do the right thing and it gets ignored it bothers me.
Donald QJoseph was very accommodating and helpful. I had a TERRIBLE experience earlier in the day at another U Haul facility. Ridiculous !
Kathleen MClean the trucks after every use. It looked like someone puked in the truck when we rented it.
Cynthia MWe requested and were charged for a dolly that we didnt receive
Justin MLady at the the desk was very fast,polite , and professional. Thank you.
Milton WThere were boards and ants in the truck and the chargers for phone had no power
brenda bClear stuff, great customer service 👍🏼
Roberto CGreat People Very Friendly and Helpfull
Timothy BThe Location was fie it was the experience of picking up the truck using my phone that was a nightmare.
Ricky IStaff was not helpful. No inspection was performed once vehicle was assigned. No help loading the truck once equipment was PAID for. Sarcastic staff. Would not recommend.
Eduardo MGuy at the counter was rude and not of any help whatsoever.
Jude RThis location was closed at the time of my drop off but the key drop box just made it easier to leave truck there.
terri mcalled several times for detail on my $500+ in drop off charges doesn't answer the telephone
Tim HThey doing pretty good. 👍
Elier BThere’s an istorage on both sides of yhe darned highway. What a refreshing breather after the horror that was Hurricane Ian…
Allen CFriendly people,
Inez LService was excellent however there was something very wrong with the truck. On the return trip to your facility, the truck began bucking forward and back. It did so quite severely, such that I had to pull off 3 times in under 10 miles. If I was driving for any length of time, I would have contacted you for assistance.
Fred DGood location for me but person behind counter was rude and not helpful.
Kevin LPolite, friendly, clean and fast.
Rolando RGood service explained how to use on line service easy and works good
MICHAEL MNothing the istorage personal was able to help me with all my questions and the mobile chick in and out was really easy to use definitely a 5 stars rating
Michael SEmployee went above and beyond to be accommodating
Brian LExtra effort and great customer service.
Brian LWe rented a truck today I was a professional truck driver for 15 years the rubber moldings on both doors came off sending me back a half hour the engine was running very rough and two engine lights were on the dashboard maintenance maintenance maintenance
Tony dGood place for rent a truck.Very nice people.
INEZ LThe phone app needs improvement
ronnie WEasy, hassle-free pickup.
Susan CHave the truck fueled up to 100%. I picked it up on reserve 13% full. And I’m not topping off the 30 gallon fuel tank on my dime when uhaul charges 6$ a gallon and a fee if I forget to do so. The 15 foot truck did NOT have a back up camera. Like it’s 2022 and a big truck, a back up camera would be nice.
Pedro AThe office was clean however the worker was rude. He barley looked at the equipment. He did not great us as we walked through the door. Overall, U-Haul needs some serious training in customer service and professionalism. My experience was completely unacceptable. My family will 100% not be returning to use this “service”.
Amber NService at reception was excellent and very thorough. No complaints here would highly recommend this location for in out Service.
Yvonne TIt took me nearly 2 1/2 hours to get my phone number changed in the system after I rented online. I was transferred multiple times, hung up on and overall was very upset. I spoke with several people who couldn’t understand why I was not allowed to pick up my unit. The app associated my old number and it was a nightmare. Finally someone listened and was able to correct it. My use was cut short by storms, had I been able to get my unit earlier, everything would have been fine. Now I have to rent another truck and it probably won’t be through you.
Kathryn MNice people working there thank you
Sonya GThey where closed for 1 hour in the middle of the day had to wait to pick up equipment was not told ahead of time they would be closed !!!
Rosario MCommunication between the dealers.
Donald CNo great service
Gary CRamps had road oil and dirty but the rest of the trailer was clean
RONALD Cpeople at this store were so nice.
THOMAS EI payed for insurance . They told is that our golf cart would be covered The roof flew off while my friend was being here .It was windy. Now they say you won't pay
ROBERT W1/2 day rates
Vincent BThe gentleman working the desk went out of his way to help me.
SONJA DThe location did not open until 10:00 am Earlier hours would be beneficial
RICHARD PClean with large turn around area. Courteous staff. Returned early and credited with unused days. Would recommend.
alan wHave available cell phone reception or wifi. There was no cell signal and couldn’t use the app to return the truck during off hours.
LEONARDO CIt was closed so I did the mobile return. That took longer that expected but was pretty straighty forward.
Dianne SAssociate made you feel like you were bothering him. The other location that I used that last 3 rentals was great.
Larry HThe experience was average. The location didn’t open until 10:00 and even with people waiting outside the employees didn’t open a minute early. They were slow to process the order and made a few mistakes taking even longer than needed. But the equipment was fine.
Tammy MNo ones fault but the trucks A/C unit died as soon as I left the storage facility.
JAY SKeep doing what you are doing
KEITH E