Always good service at this location
Rafael Diaz
Customer Reviews for IStorage Katy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are awesome
Babajide KupoluyiI can't think of a thing that could have been done better. David was very nice and helpful. The truck was clean and in good shape. We had no problems at all. It was an excellent experience.
ELIZABETH PRATTThe app is very difficult to use when picking up. It took more than 30 minutes and 2 phone calls to your 24/7 service in order to get things moving. Other than that it was very good.
Alejandro LaraKeep up the great service!
Vijay KumarGood customer service, nice staff member
Maurice WestThe van was maintained but I would not say clean. It wasn’t full of trash or anything but dirty.
Jessica DeatherageMike was great! They didn't have the size truck I reserved and the replacement they offered was too big. But, he quickly offered a smaller size and our move was successful.
ALTON FRAILEYThere was system issue resulting into higher wait time.
Manoj MundraThe guy who helped me today was awesome in getting a rental for me when I went to the wrong location 😊
SHAUNA RAGLANDWe ddi the person free - online pick up and drop off. We ordered pads and they were not in the truck. The key in the lock box that we were told to open was for a different (size) truck. The store was closed for lunch but we were able to finally get someone to get the right keys and to get the moving pads. The system was also problematic as it would not let us check in until we were at the space and then it asked for verification that I did not bring. The email should have it up top, as it is a simple 1,2,3 graphic that does not mention you will need something else. You need to fix that.
MICHAEL OBRIENI was called one day prior to my move to inform that the 26’ truck I had booked wouldn’t be available at the location I chose to pick it up. I had to change to a 20’ truck (had to make two trips to complete my move). When I arrived at the store to pick up the 20’ truck, a 26’ truck was parked there. When I returned the 20’ truck a few hours later, the same 26’ truck was still parked at the location. The store didn’t have enough moving blankets either, I had to take fewer than I planned.
Giorgio Bampi Jr.I was quoted $189 and when my husband picked up the truck it was over $300. Never again will we use U-Haul.
Kasey FinkAngel was great I would highly recommend him when you go there. He was excellent and fulfilling. All the needs when we signed up for storage and a U-Haul. Thank you.
Shamsul ShaikhOutstanding service
Douglas KamenThanks
MICHAEL MOOREGreat service
scott bastianVery good location and the front desk receiption person was really good which made this experience awesome. The equipment i.e. 20" truck didn't had good breaks and would request to inspect their trucks before putting them in the market.
Sagar PipariyaIt was close when I dropped off
Jorge Adrian GonzalezKeep up the good work
Irfan AhmedQuick return process
Jeff ShealeyVery good company to work with.
Delfina sumboHoliday we had to use box cannot answer all questions.
Collin JonesThe van I reserved wasn’t available and I had to go to another location.
Kelly CharleyLove that I can pick it up as early as 6 AM without having to do all the paperwork in the store. That worked out great.
Shelley MosleyEverything was great. Mike was very attentive, friendly and helpful.
OSWALDO MORENOThank you for a great.and wonderful experience, your staff was very helpful and friendly.
Michael BrownMy first time using U-Haul and it was great. I'll recommend it and used it next time
Eliany MolinaI would have liked to have been able to pick up the truck before the store opened. Also i was surprised that t.he vehicle did not have cruise control
Paul RacicotChange out the wooden tie down bars with metal latching bars to actually be able to secure the goods that are being moved! The wood is not really sturdy enough and you cannot use ratchet straps with a wide hook because it needs to be flat enough to fit behing the wood.
Lars MaldonadoThe first truck I got the air didn’t work so I returned it and they gave me another one with perfect air !
CONNIE PANTINThe online check in / pick up process is too long and complicated.
Andrew BrennanThe store is closed and no one give me the key!
WENBO DUANMike provides outstanding service. I always use this location!
Michael WarrenEverything is good
Jose DeleonMike was superb.
PANKAJ PATELNo comment at this time
Kyle MillerStaff was very friendly and helpful.
Andron MortonNothing, great customer service!
Kathye WatsonThis is the 2nd time I have used this location. Fast and easy service. Mike made our move easy and comfortable. Very efficient. We will always return and definitely refer you. And for us a great location. Thank you Mike.
sara LongoriaNothing to be improved. Great experience. Rep at I-storage was super friendly, renting was quick returning was quick. I was in and out both times. Great place to rent from.
Brian Wileymaybe a reminder to let me know that I can add the truck to my toll tag account for the day. (saves a small fee from HCTRA.)
john yostIt was the best rental experience ever.
Mary AnneGreater customer service
JOE SOLISPlease Show Perhaps it would be better to have a diagram in the car for the driver, such as lights, wipers, how to apply the foot brake, how to change gears, etc. Thank you 🙏
Naijie DunGreat crew, they were very professional friendly courteous, and very instructional with all the equipment thank you will seek their service again
John Medeiros