Customer Reviews for IStorage Katy
(U-Haul Neighborhood Dealer)

1,172 reviews

11511 Gaston Rd   Katy, TX 77494

(281) 394-4207

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(281) 394-4207

11511 Gaston Rd
Katy, TX 77494

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always good service at this location

Rafael Diaz 
Rating:
5.0

Customer did not leave a comment.

DONNIE ARTLEY 
Rating:
5.0

Customer did not leave a comment.

Yong Kyu Cheon 
Rating:
5.0

Customer did not leave a comment.

geoffrey croft 
Rating:
5.0

Customer did not leave a comment.

Brianna Lockhart 
Rating:
5.0

Customer did not leave a comment.

Vanessa Arnold 
Rating:
5.0

Customer did not leave a comment.

Denise hard castle 
Rating:
5.0

Customer did not leave a comment.

Seyed Hossein Hashemi 
Rating:
5.0

You are awesome

Babajide Kupoluyi 
Rating:
5.0

I can't think of a thing that could have been done better. David was very nice and helpful. The truck was clean and in good shape. We had no problems at all. It was an excellent experience.

ELIZABETH PRATT 
Rating:
5.0

Customer did not leave a comment.

Adriano Lupisan 
Rating:
5.0

Customer did not leave a comment.

Shyneatria Sanders 
Rating:
5.0

Customer did not leave a comment.

Frederick Davis 
Rating:
5.0

The app is very difficult to use when picking up. It took more than 30 minutes and 2 phone calls to your 24/7 service in order to get things moving. Other than that it was very good.

Alejandro Lara 
Rating:
5.0

Keep up the great service!

Vijay Kumar 
Rating:
5.0

Customer did not leave a comment.

Dingshyue Yang 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brown 
Rating:
5.0

Good customer service, nice staff member

Maurice West 
Rating:
5.0

The van was maintained but I would not say clean. It wasn’t full of trash or anything but dirty.

Jessica Deatherage 
Rating:
5.0

Mike was great! They didn't have the size truck I reserved and the replacement they offered was too big. But, he quickly offered a smaller size and our move was successful.

ALTON FRAILEY 
Rating:
5.0

Customer did not leave a comment.

Jhon Quintero 
Rating:
4.0

There was system issue resulting into higher wait time.

Manoj Mundra 
Rating:
5.0

Customer did not leave a comment.

Janet King 
Rating:
5.0

The guy who helped me today was awesome in getting a rental for me when I went to the wrong location 😊

SHAUNA RAGLAND 
Rating:
4.0

Customer did not leave a comment.

Billy Little 
Rating:
3.0

We ddi the person free - online pick up and drop off. We ordered pads and they were not in the truck. The key in the lock box that we were told to open was for a different (size) truck. The store was closed for lunch but we were able to finally get someone to get the right keys and to get the moving pads. The system was also problematic as it would not let us check in until we were at the space and then it asked for verification that I did not bring. The email should have it up top, as it is a simple 1,2,3 graphic that does not mention you will need something else. You need to fix that.

MICHAEL OBRIEN 
Rating:
5.0

Customer did not leave a comment.

Marcelo Messias 
Rating:
2.0

I was called one day prior to my move to inform that the 26’ truck I had booked wouldn’t be available at the location I chose to pick it up. I had to change to a 20’ truck (had to make two trips to complete my move). When I arrived at the store to pick up the 20’ truck, a 26’ truck was parked there. When I returned the 20’ truck a few hours later, the same 26’ truck was still parked at the location. The store didn’t have enough moving blankets either, I had to take fewer than I planned.

Giorgio Bampi Jr. 
Rating:
5.0

Customer did not leave a comment.

JOHN MILLICE 
Rating:
2.0

I was quoted $189 and when my husband picked up the truck it was over $300. Never again will we use U-Haul.

Kasey Fink 
Rating:
5.0

Customer did not leave a comment.

Allison Brown 
Rating:
5.0

Angel was great I would highly recommend him when you go there. He was excellent and fulfilling. All the needs when we signed up for storage and a U-Haul. Thank you.

Shamsul Shaikh 
Rating:
5.0

Customer did not leave a comment.

Nadir Nery 
Rating:
5.0

Customer did not leave a comment.

Tony Garcia 
Rating:
5.0

Outstanding service

Douglas Kamen 
Rating:
5.0

Thanks

MICHAEL MOORE 
Rating:
5.0

Great service

scott bastian 
Rating:
5.0

Very good location and the front desk receiption person was really good which made this experience awesome. The equipment i.e. 20" truck didn't had good breaks and would request to inspect their trucks before putting them in the market.

Sagar Pipariya 
Rating:
5.0

It was close when I dropped off

Jorge Adrian Gonzalez 
Rating:
5.0

Keep up the good work

Irfan Ahmed 
Rating:
5.0

Customer did not leave a comment.

Rafael Cadenas 
Rating:
5.0

Customer did not leave a comment.

Pamela Fernandez 
Rating:
5.0

Quick return process

Jeff Shealey 
Rating:
3.0

Very good company to work with.

Delfina sumbo 
Rating:
5.0

Customer did not leave a comment.

Aidan Crowley 
Rating:
5.0

Customer did not leave a comment.

Jesus Alfaro 
Rating:
3.0

Holiday we had to use box cannot answer all questions.

Collin Jones 
Rating:
5.0

Customer did not leave a comment.

Evan Youngblood 
Rating:
5.0

Customer did not leave a comment.

Ann Offenhauser 
Rating:
5.0

Customer did not leave a comment.

Justis Wineland 
Rating:
5.0

Customer did not leave a comment.

Gregory Foster 
Rating:
3.0

The van I reserved wasn’t available and I had to go to another location.

Kelly Charley 
Rating:
5.0

Customer did not leave a comment.

Ufuk Iskin 
Rating:
4.0

Love that I can pick it up as early as 6 AM without having to do all the paperwork in the store. That worked out great.

Shelley Mosley 
Rating:
5.0

Customer did not leave a comment.

Vipul Patel 
Rating:
5.0

Customer did not leave a comment.

Angela Parker 
Rating:
5.0

Everything was great. Mike was very attentive, friendly and helpful.

OSWALDO MORENO 
Rating:
5.0

Customer did not leave a comment.

JAMES BARNES 
Rating:
5.0

Customer did not leave a comment.

Dharmesh Patel 
Rating:
5.0

Customer did not leave a comment.

Xhoana Mitrushi 
Rating:
5.0

Customer did not leave a comment.

Antonio Cogliandro 
Rating:
5.0

Customer did not leave a comment.

Austin Odom 
Rating:
5.0

Thank you for a great.and wonderful experience, your staff was very helpful and friendly.

Michael Brown 
Rating:
5.0

Customer did not leave a comment.

Jan Hernandez Caraballo 
Rating:
2.0

Customer did not leave a comment.

Brian Cho 
Rating:
3.0

Customer did not leave a comment.

Phi Doan 
Rating:
5.0

My first time using U-Haul and it was great. I'll recommend it and used it next time

Eliany Molina 
Rating:
5.0

Customer did not leave a comment.

ALAIN DOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

Antonio Cogliandro 
Rating:
5.0

I would have liked to have been able to pick up the truck before the store opened. Also i was surprised that t.he vehicle did not have cruise control

Paul Racicot 
Rating:
5.0

Change out the wooden tie down bars with metal latching bars to actually be able to secure the goods that are being moved! The wood is not really sturdy enough and you cannot use ratchet straps with a wide hook because it needs to be flat enough to fit behing the wood.

Lars Maldonado 
Rating:
5.0

Customer did not leave a comment.

antonio saint pasteur 
Rating:
5.0

Customer did not leave a comment.

Rachelle Waddy 
Rating:
5.0

The first truck I got the air didn’t work so I returned it and they gave me another one with perfect air !

CONNIE PANTIN 
Rating:
5.0

Customer did not leave a comment.

Alejandro Morales 
Rating:
5.0

Customer did not leave a comment.

Jerrad Eisenbach 
Rating:
4.0

The online check in / pick up process is too long and complicated.

Andrew Brennan 
Rating:
1.0

The store is closed and no one give me the key!

WENBO DUAN 
Rating:
5.0

Customer did not leave a comment.

Chuanxiao Li 
Rating:
5.0

Mike provides outstanding service. I always use this location!

Michael Warren 
Rating:
5.0

Customer did not leave a comment.

Gang jiao 
Rating:
5.0

Customer did not leave a comment.

Chad Grayson 
Rating:
5.0

Everything is good

Jose Deleon 
Rating:
5.0

Mike was superb.

PANKAJ PATEL 
Rating:
5.0

No comment at this time

Kyle Miller 
Rating:
5.0

Staff was very friendly and helpful.

Andron Morton 
Rating:
5.0

Nothing, great customer service!

Kathye Watson 
Rating:
5.0

This is the 2nd time I have used this location. Fast and easy service. Mike made our move easy and comfortable. Very efficient. We will always return and definitely refer you. And for us a great location. Thank you Mike.

sara Longoria 
Rating:
5.0

Customer did not leave a comment.

Dmytro Mykhailenko 
Rating:
4.0

Customer did not leave a comment.

Romulo Bustamante 
Rating:
5.0

Customer did not leave a comment.

Kevin Hill 
Rating:
5.0

Nothing to be improved. Great experience. Rep at I-storage was super friendly, renting was quick returning was quick. I was in and out both times. Great place to rent from.

Brian Wiley 
Rating:
5.0

maybe a reminder to let me know that I can add the truck to my toll tag account for the day. (saves a small fee from HCTRA.)

john yost 
Rating:
5.0

It was the best rental experience ever.

Mary Anne 
Rating:
5.0

Greater customer service

JOE SOLIS 
Rating:
5.0

Customer did not leave a comment.

Roland Garza 
Rating:
5.0

Please Show Perhaps it would be better to have a diagram in the car for the driver, such as lights, wipers, how to apply the foot brake, how to change gears, etc. Thank you 🙏

Naijie Dun 
Rating:
5.0

Great crew, they were very professional friendly courteous, and very instructional with all the equipment thank you will seek their service again

John Medeiros 
Rating:
5.0

Customer did not leave a comment.

Noorallah Rostamy 
Rating:
5.0

Customer did not leave a comment.

Geovanni Martinez 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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