Customer Reviews for 13 North Mini Storage
(U-Haul Neighborhood Dealer)

120 reviews

3547 US Hwy 13 N   Goldsboro, NC 27534

(919) 648-4159

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–1 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 648-4159

3547 US Hwy 13 N
Goldsboro, NC 27534

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–1 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There was a huge tire mark in the storage unit from a previous tenant. I never had a vehicle in the unit. Upon final inspection, the employee blamed me for it and withheld my deposit. She was very rude and mean to me even though I stayed respectful and polite.

Richard Hayes  |  Overall Experience 
Rating:
5.0

All is good. Nothing else to do.

johnny lee 
Rating:
5.0

Customer did not leave a comment.

Quiwangee Holloman 
Rating:
5.0

N/A

Bryan Pike 
Rating:
5.0

Everything you need in storage! Staff was very polite and professional. Will use again.

CHRISTOPHER WAMBACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Boykin 
Rating:
4.0

The young lady working the location had no people skills, was rude and had my wrong email address from 5 years ago and was adamant my current email address was not valid.

ray kennedy 
Rating:
5.0

Britnie was awesome to work with and extremely helpful in helping me move units

DANNY STRICKLAND  |  Overall Experience 
Rating:
3.0

They should have someone to answer calls and respond to customers in a timely manner. NEVER spoke to anyone and I made numerous calls to do my drop off. I had to call Uhaul due to problems with app It took over an hour because location was of no assistance

stephanie bradley 
Rating:
5.0

Customer did not leave a comment.

elizabeth albeesheh 
Rating:
1.0

Customer did not leave a comment.

James Evans 
Rating:
5.0

Customer did not leave a comment.

JAMES MORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY FLOWERS 
Rating:
5.0

Brittany is great

Stacy Giardina  |  Overall Experience 
Rating:
5.0

Thank you very much. Service was great and staff very nice and helpful

DIANE LOVERN  |  Overall Experience 
Rating:
5.0

It was horrible the manager treated me like garbage and her manager mad excuses for her saying that she just had a bad day like that gives her the right to raise her voice at me talk over me and threaten me

Dana Spencer  |  Overall Experience 
Rating:
5.0

Manager that works at the office is rude and completely unprofessional. She was incapable of working with me when it came to returning the deposit because it was a unique situation. I was in a car accident and am completely immobile for 3-6 months. We are currently living in a temporary house on base and would be moving into our permanent residents in the middle of December. She acted as if there was nothing she could do and got extremely irritated with me. Completely unnecessary and needs to be told how to handle situations for customers. I would not recommend this storage facility to anyone I know.

JESSICA DAVILA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY STRICKLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMON MACIAS  |  Overall Experience 
Rating:
5.0

Courtney was very helpful.

BRITTANY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Brann 
Rating:
5.0

Customer did not leave a comment.

Jamie Webster 
Rating:
5.0

Customer did not leave a comment.

William Charlton 
Rating:
5.0

Customer did not leave a comment.

Marcus Pennington 
Rating:
5.0

Customer did not leave a comment.

Brenda Outlaw 
Rating:
5.0

Customer did not leave a comment.

Katasha Terry 
Rating:
5.0

She was amazing. The best service I ever had at a a uhaul!

Bobby Harvey 
Rating:
5.0

Very helpful service!

Ashley Fingal  |  Reservation 
Rating:
5.0

Great experience. Felt like my business mattered and was important.

greg potter 
Rating:
5.0

Mary and Kristi are the greatest, very personable and always ensures customers are taken care of in a prompt manner. Provided updates during the hurricane, preventing me from worrying about flooding.

JOE SEMONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Anderson 
Rating:
4.0

I had the storage space for years, but decided to purchase a storage house for my home. Great Services

PERCY JONES  |  Overall Experience 
Rating:
3.0

More inform person at the I haul that knows more about checking someone out.

RICK ROGERS 
Rating:
3.0

I didnt actually go to this facility because i never needed it. When i signed up for a uhaul it auto-filled this location into my online order. I had already reserved a storage unit somewhere else.

Tiffany Rossi  |  Reservation 
Rating:
4.0

Many times when i called during office hours, no one answered the phone. It was very frustrating at times.

PAULINE PRICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN LISCHIN 
Rating:
4.0

Mary was very helpful and courteous.

ZIGRIDA SCHMIDLIN  |  Overall Experience 
Rating:
5.0

Combination lock for roll up door should easier to install on door.

Gustav Monaco 
Rating:
4.0

Everything was easy, questions answered efficiently, friendly service.

SUSAN MCNULTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Spruill 
Rating:
5.0

I was unable to use this facility. I received a phone call stating they did not have the size I needed. The facility was very friendly and helpful when we did speak.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Zukowski 
Rating:
5.0

My entire moving experience was made stress free thanks to Karen. 5 star service and experience all around!! Will highly recommend to everyone

TOM MURRAY 
Rating:
3.0

Provide directions to the location.. Spent an hour trying to find the location.

Zachary Whipple 
Rating:
5.0

Just high mileage charged

CURTIS MURRAY 
Rating:
5.0

great place nothing can be done to improve

ASHLEY HARVIN'SCOTT 
Rating:
5.0

This is a good place and good people. Thanks to them our move 1/2 way across the country was event less and that is what we wanted it to be. Cudos to them for an excellent job.

NANCY LEIGH 
Rating:
5.0

I was treated with the up most respect. I would recommend this company to any one, I am well please with the service I received. They did a outstanding job and needs no improvement. Best staff ever.

BARBARA JONES 
Rating:
4.0

The location ended up being farther out of the way than I thought. I was kinda in a hurry, but the lady took two phone calls while she was drawing up my papers. I had to wait about 20 minutes and there were no other people around. I was the only customer there. U-Haul's Online Reservation system is very poor. Not only is it confusing for a one-way reservation, but the truck I thought I had reserved ended up not there even though I received a confirmation for the reservation. I had to pick up the truck in another town. Furthermore, the reservation center in Raleigh told me that I would get a $50 credit on my CC, which never happened. I had to call today, 2 weeks later, to get the credit....Lori had no notes on the $50 credit and asked me the woman's name I talked to since they had nothing in the system about the credit. Lori sounded very reluctant to give me the credit, but I am not confident that I will even get the credit within the next 10 days. Overall, the customer service at U-Haul is POOR!

CHANDLER BURNS 
Rating:
5.0

No improvement needed. Karen was excellent !!! Her son Rick did a fantastic job loading and driving my furniture from NC to AR. Not one scratch on my furniture. Karen was knowledgable and extremely helpful with what I needed. Enjoyed working with her and her son.

NANCY LEIGH 
Rating:
5.0

The owner was the best UHaul owner we've encountered. Karen was able to modify our reservation to meet our needs quickly and expertly. Although there were some issues with our initial reservation that could have been a headache, working through them with Karen was a breeze. We would go out of our way to work with this location again.

Bryan Watson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER OUTLAW 
Rating:
3.0

Customer did not leave a comment.

MICHAEL DAVIS 
Rating:
5.0

Customer did not leave a comment.

Scott Wright 
Rating:
5.0

Customer did not leave a comment.

JERRY RENE MUELLER-JENSON 
Rating:
3.0

Customer did not leave a comment.

ELEANOR SESSOMS 
Rating:
5.0

Customer did not leave a comment.

JESSIE JOHNSON 
Rating:
5.0

The attendant was real pleasent helpful. And we also are using the storage unit to store our load until we find a home in the area.

MARVIN D ARNOLD 
Rating:
5.0

She was wonderful....had all the info and we were good to go! Thanks so much

TERI GOHRING 
Rating:
5.0

Customer did not leave a comment.

KAREN HOLLIDAY 
Rating:
5.0

The agent was very nice. She even went out her way to open after hours to return equipment, after a long drive from Florida.

PAMELA YOUNG SUTTON 
Rating:
5.0

Customer did not leave a comment.

SEAN ABNEY 
Rating:
3.0

Customer did not leave a comment.

KEAJA STOKES 
Rating:
5.0

Customer did not leave a comment.

Ricky Gay 
Rating:
5.0

Best uhaul dealer I've ever delt with

TYLER HUGHES 
Rating:
5.0

Customer did not leave a comment.

Cody Messinger 
Rating:
5.0

Excellent customer service/manager at facility. Did her best to accomodate & make move as painless as possible! Thanks Miss Melody! :)

KAREN ZUKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Sandra McGuirt 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ROMAN 
Rating:
5.0

Customer did not leave a comment.

Katharine Vaspory 
Rating:
5.0

Karen rented us this equipment and she was by far the most helpful person we have encountered in all our moving endeavors. She was courteous, helpful and even gave us a military discount. We will definitely come to this location again and recommend it to our friends and family!

NIALL OXENDALE 
Rating:
5.0

no complaints what so ever,very professional

RUSSELL WARD 
Rating:
4.0

Very nice and friendly

Jason Siler 
Rating:
4.0

Customer did not leave a comment.

Charles Skelton 
Rating:
4.0

Customer did not leave a comment.

RODNEY BUNN 
Rating:
5.0

Fantastic site manager, a pleasure to deal with.

Brian Stark 
Rating:
5.0

Customer did not leave a comment.

Matthew Mayhugh 
Rating:
5.0

Karen was outstanding, she really went the extra mile to ensure The transport trailer was at her location when I needed it. Thanks for everything! Go U-Haul.

KEVIN TAYLOR 
Rating:
5.0

I was BLOWN AWAY with contentment! I called Karen more than several times and she answered every question I had with patience, confidence & efficiency. She went OVER & beyond my expectations of a U-Haul Dealer. She knows how to treat people...Thank You, Karen Z. (You have my future business & I HIGHLY recommend You to all!)

DIANE KREIN 
Rating:
3.0

The agent was very helpful and called to offer additional time because of the delay. That was not necessary. When I returned truck I reviewed with her and showed her that the right side tires are not in good shape either.

WILLIAM SHUTT 
Rating:
5.0

Manager lives on site & made check in easy as pie!

KAREN ZUKOWSKI 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BURNS 
Rating:
5.0

The equipment -- 10 foot truck -- was excellent and drove better than any of several other U-Haul trucks I've ever used. The manager of the facility, Karen, was extremely courteous, helpful and friendly. I would unquestionably recommend this U-Haul location.

MIKE EVERRETT 
Rating:
5.0

Customer did not leave a comment.

Tom Brown 
Rating:
5.0

Customer did not leave a comment.

Dennis Brown 
Rating:
5.0

Getting the new staff was a great step forward. Very welcoming, clean & fresh smelling business. UHaul rep now on site excellent customer service representative for UHaul!

Karen Zukowski 
Rating:
5.0

Karen excellent

DWIGHT STEPHENS 
Rating:
1.0

Girl running office could not do business for whipping her children and talking. Building is dirty and stinks. Very poor representation of your business.

GLENN LILLY 
Rating:
4.0

Put ramps on the 10 ft trucks! Other than that no complaints!

Sherry Rouse 
Rating:
5.0

Doing a great job!!!!!!

Regina Clark 
Rating:
4.0

Customer did not leave a comment.

RONALD SATTERFIELD 
Rating:
3.0

Customer did not leave a comment.

Scott Carlson 
Rating:
5.0

Customer did not leave a comment.

April Edwards 
Rating:
2.0

This was one if the worst experiences I've had with uhaul. I had to drive 30 min to pick the Uhaul up, this location didn't have any moving equipment at all. The employee hooked the trailer up but did it wrong and it came off during the drive back to the house causing the wireto rip off. We then had to go to a second location to get an appkiance dolly and furniture blankets. I drove around on a day I should have been loading and moving.

Erin Boykin 
Rating:
5.0

Customer did not leave a comment.

RICKY GAY 
Rating:
5.0

Great place. Easy to find. Very helpful people. Just call if you have questions and they will do anything to help.

Privacy Request  |  First Impressions 
Rating:
5.0

The entire experience was memorable. The van was extremely clean and the price was economical.

Barry Washington 
Rating:
4.0

Customer did not leave a comment.

Kelly Rouse 
Rating:
5.0

Customer did not leave a comment.

JOHN RPBERTS 
Rating:
4.0

Customer did not leave a comment.

MICHAEL PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

SUSAN JACKSON 
Rating:
5.0

Nothing, it was a great experience. Casey was very friendly, helpful and very efficient.

Tari Cornman 
Rating:
4.0

Customer did not leave a comment.

amanda hesselmeyer 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ARNOLD 
Rating:
4.0

The clerk was very witty and friendly. I felt as if I were at home and in good company. The lady has excellent character

TEXAN STRICKLAND 
Rating:
3.0

I have no problems with the staff @ hwy 13 mini storage. My problem was that I rented a truck in one city and got a rental 50 miles away. If I had known that was going to happen, I would've looked elsewhere. That's a quarter tank of gas out of my pocket to drive to the intended city!!!

MARK GARDNER 
Rating:
3.0

All equipment needed was not available at 1 location.

GARY REGISTER 
Rating:
3.0

Customer did not leave a comment.

SLADE CHATMAN 
Rating:
5.0

Customer did not leave a comment.

barbara sutton 
Rating:
5.0

Customer did not leave a comment.

JOEY LANDRY 
Rating:
5.0

Very friendly assoicate

PATRICK CHRISTOPHER 
Rating:
4.0

very nice, excellent service

FALECIAL ANDERSON 
Rating:
5.0

Customer did not leave a comment.

JAMES PETERS 
Rating:
5.0

The personnel was outstanding. She answered every question we asked and was so friendly. We could tell she loved her job.

ROGER MCDANIEL 
Rating:
5.0

Your dealer was fantastic, very helpful, and just a pleasure to work with. I will certainly recommend her to anyone with rental truck needs. Thanks

KEVIN MAYBERRY 
Rating:
4.0

Customer did not leave a comment.

GARY SIMMONS 
Rating:
3.0

decrease rental per day prices or reduce dramatically the cost per mile driven.

BENJAMIN MEYER 
Rating:
3.0

Customer did not leave a comment.

Mary Kling 
Rating:
5.0

Customer did not leave a comment.

Juanita Finch 
No reviews have been submitted for this location.

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