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Celeste T
Customer Reviews for Hot Tub Tonys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, courteous staff. Truck was clean and well maintained. Easy pickup and drop off. I definitely recommend and will use again
Tom EFriendly, efficient, truck was clean and well maintained. A really positive experience
Tom EThe reservation was in the system properly, the truck was ready, and everything was smooth.
Meliss OThere were no signs to indicate where to park upon return. My issues were not with the pick up - that was fine. I had an issue with needing to change the drop off location, and was on hold for over an hour before I hung up, even after explaining my situation twice and asking to speak to a supervisor. The auto drop off was ridiculous. Too many pictures required when I couldn’t even get somebody to answer my questions over the phone. The app is not user friendly. No place to get a live person. Very disappointed. I doubt I’ll rent from U-Haul again.
Debra GThe authorization process via mobile phone was too long. It ate into my rental time.
Jami FGreat service !!!
John HThe truck leaked and some of our boxes got wet so we told them about it when we dropped it off.
Tim HWe were charged for insurance when we did not choose insurance. We would like to be refunded the $15 ASAP Thank you
Lindsey BGreat friendly service!
Bruce CThe U-Haul facility was great and its people were very helpful. I've used U Haul 4 times in the last year. Three of those times in the last four months. If I check in and out with a live person then it has been a great experience. However, when I need to do one or the other using your app, the experience is very frustrating. Your app does not work well. Other than that, I like your products, services and locations. It's your app not working well that turned a great experience on Sunday to 40 minutes of frustration at the end of the day.
Tom MEverything was great. Thank you.
Jay KThanks for your service I will definitely recommend you to family and friends.
James UMatt was super helpful. In and out with no issues. A+ service!
Tony nThis was probably my best experience to date - the truck was in very hood shape and drove very well.
Eric TThese guys are great.
Michael GGreat customer service, truck was ready to go. An overall great experience.
Troy DQuick, friendly, everything was exactly as promised. Return/drop off was even easier.
KENNETH KTony is a great guy.
Robert BGreat customer service.
Jim BUhaul check in app is way to difficult to use.
Jason KThe gentleman in the office was excellent. Very friendly! And quick! In & out in 5 minutes (and I did not have a truck scheduled previously!) 😊 So glad I was able to drop the truck off & leave the keys in a drop box.
COLLEEN KFast Friendly Competent
Larry BDid a one way Very easy both ends
Mark BGot charged for furniture pads and none were provided
Kevin DGreat customer service!
Kenneth LNone. Straightforward.
George GI extended the usage and when the lady called she told me I was put on a theft list. For two days really now she lying saying she didn't say that. All I'm going to say I never heard of anything like that but it's ok it was a race issue but when my son called the corporate office it was fine for location. Just know all BLACK PEOPLE DO NOT STEAL. I have my entire phone list of me calling her back and she wouldn't answer.
Diana MTony's HotTub was very nice about drop off. They had no info on the drop off, but we're happy to help and take the truck. Thank you!!
Joan KNothing comes to mind
john cThe gentleman that helped me was super helpful friendly outgoing and very outgoing will be bringing future business here very good and he has a nice watch too lol
Angel BFill the trucks with gas before giving them out to customers. I had to get gas immediately.
Irene MEnsure all rented equipment is in the truck as requested. More timely responses in live chat when picking up equipment
William CThe “quick” pick up took 45 minutes!! No one ever got on the line when I called & waited on hold almost 1 hour!! I had to repeat steps multiple times trying to check in on the app. I tried using the chat option but the responses were very slow. I would not recommend this option.
Karen FWas an excellent experience, just like the time before
Christopher MGreat selection of clean vehicles plus a friendly staff.
Dale BThe self check out process was absolutely horrible. We were required to send in a picture of the contract and a photo of our passports. What on earth? The biggest issue was not being made fully aware these things would be needed. It was just a blessing I had a copy of my passport on my phone from recent travel. The process was very laborious and tedious to check out the truck.
Frank DReserved a dolly for moving heavy furniture Not at location and no options offered??? Had to call in more movers, pretty poor showing
Robert FVery Efficient
James KAill went well and this location was very helpful!
Mary SQuick and easy.
Nancy MVery helpful and considerate of time constraints.
patrica w