Customer Reviews for Horseheads Rental Center LLC
(U-Haul Neighborhood Dealer)

199 reviews

210 Old Ithaca Rd   Horseheads, NY 14845

(607) 739-3194

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 739-3194

210 Old Ithaca Rd
Horseheads, NY 14845

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Frank did an amazing job! Haven't received customer service like this in a long while 5 star!! Rental was clean and ready to go. Thank you Frank.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Easy-peesy return. Quick drop off.

Jerry Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

kim S. 
Rating:
5.0

Customer did not leave a comment.

Britt W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Glenda H. 
Rating:
3.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Frank was very professional and the equipment was newer and well taken care of. He was prompt and professional while picking up and dropping off. Thank you!

MARCUS P. 
Rating:
5.0

Suoer friendly and very courteous. Easy in and out with large parking area to take and return equipment from.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

I always rent from this location. Exceptional service always!

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Liz M. 
Rating:
3.0

The location itself was convenient, and I opted to get my truck contactless via the app. The store was closed when I got there, which wasn't an issue. The truck I had should have been serviced because I had an issue with the wipers. They would turn off but not go down with the hand controls. I had to switch them off with the hand control and then physically get out of the truck and push them down. There was a note on my key that stated “ key is sticky wiggle to start”. I didn't like the idea of a sticky ignition but I had no other option. I opted for 3 dolly's in total and while checking out my truck, the app had prompted the dollys should be in the cargo area. Upon inspection of the truck the dollys were not there but I somehow still got charged for them. I have an ongoing dispute with U-Haul corporate for the charges. The truck had less than a quarter tank of gas, and when I returned the truck but had a quarter tank of not a touch more worth of gas. I was not credited for over fueling the vehicle. Though I cannot confirm if crediting back for over fueling is possible. The latch on the truck was also a pain to get open but after a few attempts I got the hang of it. The latch was a bit rusty and could use some lubricant. Overall the experience was okay, but I wouldn't necessarily say U-Haul would be my first choice. For the last minute reservations I had I was just thankful to have a truck to begin with.

Colton E. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Nothing. Keep doing what you are doing.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Easier to go in store rather than try mobile app.

Sharon N. 
Rating:
5.0

My experience was Exemplary!! It was a last minute need for me and they were so accommodating.. not only that but they were so helpful and friendly from pick up to return.. I will Always choose Uhaul on Old Ithaca Rd !!

susan F. 
Rating:
5.0

Customer did not leave a comment.

tim E. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Excellent customer service. Helpful and removed all the stress. Thank you

Glen L. 
Rating:
5.0

Everything was fine. Ready when I picked trailer up very friendly and knowledgeable.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Barb T. 
Rating:
4.0

The U-haul app needs improvement. It kept kicking me out and making me restart the truck checkout process. It reset once enough that I never entered the milage or gas tank level but said I had it rented. I had to call customer service to get them to send me a link and do it there. The same thing happened when I was trying to check in. The app kept loading a grey screen and wouldn't let me proceed with check in.

Justin F. 
Rating:
5.0

Check tire condition, air pressure oil levels before giving a customer a vehicle for out of state travel.

Daniel L. 
Rating:
1.0

I got charged way more than I was supposed to. I declined all insurance. When I addressed it they said that it would be corrected when I dropped the truck off and that he had a new regional manager that he has tried to call but was unable to get a hold of. I find this is fraud. I declined something, got a price, and was charged way more. When dropping the truck off the manager told me that he would not be responsible for refunding me the mistake.

Misti S. 
Rating:
4.0

Service was excellent, road construction was going on which made it more difficult to enter and exit the business.

Daniel L. 
Rating:
5.0

Excellent customer service

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Teah W. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

Jamey J. 
Rating:
5.0

This guy was absolutely excellent. However, the elmira heights location on the miracle mile is a joke and all of those ppl over there should have reviews done. They are rude, crude, and unhelpful.

Thomas S. 
Rating:
5.0

Maybe provide a jack with the 6x12 trailers so they are easier to remove.

Steve B. 
Rating:
5.0

Frank always has the equipment I reserved, it is always ready when I get there, and he ensures everything is safely connected, I understand my responsibilities, and gets me on my way in a timely manner. You couldn't ask for more.

Robert B. 
Rating:
5.0

Wonderful, friendly, and helpful people! Love going there!

Darlene W. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Catherinlynne R. 
Rating:
5.0

I wasn't able to use my cellphone to properly turn in the rental vehicle likely due to weak cell phone reception...

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

The web site was not working well, so it took over a half hour to try to register and I ended up going inside anyway. It made me late for my movers.

Darlene W. 
Rating:
5.0

Great service very helpful

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

HOPEDELIGHT G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Frank goes above and beyond expectations to ensure you get what you need.

ROBERTDEAN B. 
Rating:
5.0

Customer did not leave a comment.

JILL K. 
Rating:
4.0

The gentleman I worked with was fantastic. Very friendly and helpful. I got to the store about 30 minutes after my pick up time so he helped me get checked in and what not.

Teri L. 
Rating:
5.0

Instructions on how to connect trailer if there is no one there to do it! Took us a while to figure it out and it was sleeting:(

JACOB A. 
Rating:
5.0

Your prices are too high!!!

BRYANCHARLES B. 
Rating:
5.0

Customer did not leave a comment.

AILEEN S. 
Rating:
5.0

Truck availability. I couldn't get the truck I needed then the truck I got didn't come with a ramp. The lady on the phone was pushy with her insurances. Accept no as an answer and move on please. I'd rather you tell me hey the truck your getting doesn't have a ramp.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYSCOTT W. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA C. 
Rating:
5.0

Just want to thank Frank for helping my out on my my needed moving trailer....he went above and beyond to help me find the right size I needed.....Thanks

MICHAELJOSEPH JR M. 
Rating:
5.0

Customer did not leave a comment.

JAMESSCOTT Y. 
Rating:
4.0

Very friendly and helpful

Raymond C. 
Rating:
5.0

Everything was very smooth, and service was great

LONNIE A. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Frank made renting a U-haul a very enjoyable experience, He was most accommodating. He gives your company a good name. Armand Fusco

ARMAND F. 
Rating:
5.0

Mr Morich has been my go to for rentals for many years. Always very nice, accommodating and over the top fire customer service!

Fred K. 
Rating:
5.0

The customer care that calls to set everything up totally sucks. They NEVER give you the location you choose. Why offer, if not every single time you send mr to another location. I have rented numerous times and it always works out the same. Last trip was told location 5 miles away. It was 25 min away a-lot more then 5 miles.

Francis K. 
Rating:
5.0

Customer did not leave a comment.

goerge C. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Great service

RICHARDALLAN K. 
Rating:
4.0

Customer did not leave a comment.

donna G. 
Rating:
5.0

keep up the good work

Joshua S. 
Rating:
5.0

It was an excellent experience. Pick up using the lock box and return the same was very easy and enjoyable. Truck was in excellent condition and handled very well. My first time driving a U-Haul truck and it was very comforting knowing that I can rely on Uhaul for a positive experience

Lorraine W. 
Rating:
3.0

I asked for a furniture dolly and didn't not receive one and was charged for one

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Customer did not leave a comment.

Destiny P. 
Rating:
5.0

Customer did not leave a comment.

SCOTTA C. 
Rating:
1.0

No one was on site. The website to check in crashed 8 times and would not allow me to return the trailer. The customer service hotline had a 30-minute wait. The return process was way too cumbersome and took too much of my personal time. I doubt I will use this service again.

James L. 
Rating:
5.0

The trailer was very squeaky all the time. On way home it developed a clackity-clack sound that I could not figure out what was causing it. Also, a tie down inside the trailer was broken.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

THOMASM G. 
Rating:
3.0

Customer did not leave a comment.

GERARDO L. 
Rating:
1.0

Store wasn't opened at 3:55. Spent 2 hours trying to straighten everything out. When I was able to get a hold of vehicle, my charges had jumped to $300 from $179 because they changed the return date. This was one of the worst experiences I've ever had.

John K. 
Rating:
4.0

Smelled like cigarette smoke inside the store. I was only in there for a minute though and the staff was super helpful and friendly in getting me disconnected.

William S. 
Rating:
5.0

There was a very pungent odor in the uhaul.

Tara C. 
Rating:
5.0

Was fast and easy. Simple. He helped me out alot and made the whole process go fast and went above and beyond. Best uhaul experience we had. Thank you for your help and time.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
4.0

Truck and a leak and tow ended up breaking

EMILY KATHRYN L. 
Rating:
5.0

Amazing dealership

frank M. 
Rating:
5.0

Customer did not leave a comment.

LUISF M. 
Rating:
5.0

They were very helpful.

Walter B. 
No reviews have been submitted for this location.

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