Customer Reviews for Hiway Groceteria
(U-Haul Neighborhood Dealer)

Rating:

4.0

The last user of the truck didn't clean it. For each return this need to be always check and sure it's done

Rating:

5.0

No improvement needed! The staff are amazing

Rating:

4.0

Headlights were an issue as the brights were directing lights outward on tree tops instead of lower where needed. Pretty much used only the dims which oncoming traffic kept recognizing as brights.

Rating:

1.0

I made one way booking and U-Haul confirmed it but on the pick-up day customer service representative at counter said you have to return it to same place. It was just one vehicle available which left no Choice to me, had to agree on when that said, and I ended up paying two way transport. Prior to that, U-Hauls customer care representative made the situation worse by cancelling the booked appointment but then lady on the counter made U-Haul fresh booking on the spot. Worse experience.

Rating:

5.0

Friendly, clean

Rating:

4.0

Everything was smooth and efficient from start to finish.... no troubles at all..... will be renting from them again

Rating:

4.0

Have the seat belt working and much cleaner

Rating:

5.0

Graham was Friendly, Knowledgeable and Efficient. The entire Transaction and Experience were Positive. Thank You!

Rating:

3.0

I wasn’t happy that no one called to tell me they had upgraded the size of the trailer I rented. Although it was within weight restrictions for my vehicle I didn’t feel comfortable pulling the trailer as it was a lot for my vehicle especially when loaded it made me uncomfortable. I have pulled many trailers before and it just made me uncomfortable with being so close to the maximum weight. I had rented an open trailer with the ramp on the back feeling much more comfortable with pulling it with my vehicle. Winkler mb staff were great .

Rating:

4.0

All is good

Rating:

3.0

Clean trailers would be nice, no spare tire on trailers, as well as no trailer jack stands

Rating:

1.0

Had to drive 5 hours to PU when notified the morning of pick up. No one was able to show operation of car dolly, truck was 5’ bigger than reserved and they didn’t allow enough km’s to travel. Short about 20% and found defective equipment. No communication, they have zero recourse as they say take it or leave it attitudes

Rating:

3.0

The truck was disgusting, there was food all over the cab. The back was so dirty my wife had to go get a broom and sweep it out. There was some blue liquid spilt in the back.

Rating:

3.0

There was confusion over whether or not our vehicle was available. We had to initiate a few phone calls to get it all sorted out

Rating:

5.0

Excellent customer service and prompt service.

Rating:

3.0

Better equipment service!! Before renting

Rating:

5.0

Everything worked perfectly. Cannot think of any improvements.

Rating:

3.0

Driver door did not work. Showed up at 8:30 to find out Depit only opened at 10:00. Tried to use app to check it out. Could not find out how to do it. That part was frustrating on moving day but overall the 15’ truck was very handy to move.

Rating:

2.0

Staff at the Hiway Groceteria were friendly enough but inexperienced. Thet did not know anything about the uhaul trailer and sent me out for a cross canada tour with a bald tire and no spare. Thankfully the tire did not blow , which could have caused a serious accident. Also when it rained the uhaul trailer leaked water all over our clothes. The trailer was an older model which should have been taken off the road. In the future i will have to think twice before renting uhaul.

Rating:

5.0

Provide info to staff on how to sign off on returns

Rating:

3.0

Overall experience with the Uhaul was very bad. I didn't face any issue at Winler Location except for cleanliness of the truck. however, I booked the truck in person at 1675 Inkster blvd and staff at the location has no professionalism when dealing with the customers especially when it comes to solving problems.

Rating:

1.0

Well I paid for a 26 ft but switch to a 15-ft and I did not get my refund back I put in the gas that I was approved and they charged me the extra for being late 20 minutes and on top of that I had to pay a $15 late charge fee which cost me $130 in total I am not very happy with the service that they gave me and I find that this is very unprofessional

Rating:

1.0

We have U-haul point in our town,but had to pick up and even drop off in other town. If you have no car in needed location it is your problem,not mine. I also paid for 2 ways to my town myself. And they gave me wrong truck))) I paid for 15" they gave 12". I didn't get it in time. So the worst Rental in ever

Rating:

1.0

Horrible experience. We booked a uhaul rental truck as we were moving cities. A day before our booking, they told us they only had a smaller truck available. Major inconvenience for us as we needed to take everything in one trip and we had hired movers to help us. Then on the day of, after we loaded up the uhaul, the tire popped 10 minutes into our drive. This was around 4:30pm. We contacted roadside assistance. They said they would send someone to repair the tire. No one came. Hours went by. My husband was stranded in the uhaul truck alone without food, water, very limited reception, and no access to a bathroom for almost 8 hours. 8 hours!! After waiting on the phone for 30 minutes wait time each time, they kept reassuring us someone was on the way but no one arrived. No solution was provided to us. We were completely neglected and disregarded. We ended up finding a tow trucker around 11:30pm ourselves and begged uhaul to pay for the tow to get my husband home, as no other solution was being provided. In the end, he didnt make it home until around 2am. An entire day wasted. And in the end uhaul threw it back at us that they paid for an expensive tow (around $800) and that it makes up for the time we spent in the truck. No apology was given. We had to chase down uhaul representatives for compensation as our calls and emails were all being ingnored. Unbelievable. NEVER using uhaul or recommending to anyone. Also we dont believe the uhaul was inspected prior to giving it to us, as none of the staff I spoke to after the fact could confirm that it was checked.

Rating:

4.0

very good

Rating:

1.0

They charge me $82 more than what agree to and they said they don't have they power to refund they money !!!

Rating:

5.0

The truck was very unstable condition. The break was noisy and has to be pushed very hard unless not working. I was impressed we made the moving possible because of the condition of the truck. The staff at the location was super good though.

Rating:

5.0

No problems. Found it interesting that we were charged $0.24 for 0.6 miles over allowed mileage. Seems a little ridiculous for the overage.

Rating:

4.0

Good

Rating:

3.0

I was disappointed to find out that this location didn’t have any moving pads, even though I ordered them with the truck.

Rating:

4.0

The car carrier was full of snow and I had to borrow a broom from the personnel to sweep it off myself, Only to find an inch of ICE all over it, which I used a pipe wrench I had to bang the ice off.

Rating:

5.0

One of the worst experiences I had as a customer was when the call center called me about the fact that they would have to change the vehicle I would have booked.

Rating:

5.0

Good truck, good service, no problems

Rating:

1.0

I should get my money back as the truck is full of grass and very dirty and the smell is terrible, it was loaded by horses I guess.

Rating:

5.0

Streamline the actual rental process. The paper work takes longer than it should.

Rating:

3.0

my uhaul experience been terrible. I called the customer service before i went to Morden since that's where they said i could pick up the truck i rented- and the customer service said "YES" for sure there's a truck waiting for you there. But when I get to Morden- there is no truck. Then they said go to Winkler- when I came there they said there wasn't a reservation made for me. Then I called customer service- 3 of them said they are not handling the area which is impossible coz that's the number which they said i need to call. plus we are already late on our move for 2 hrs. Finally a guy from customer service by the way he is good in his work- he was the only one who helped me that is really helpful said i have a reservation. So, we came back again to Winkler- they said Uhaul might have reserve it late that's why when I ask the last time my name wasn't there. And the other woman not the one who accommodated me ( the one accommodate me and process my reservation very pleasant woman) but the 1st woman who I talked to never apologetic not even sorry. So we are late for more than 2 hrs on our move. And because we are late - the scheduled finish of our move also late. I called u-haul if they could extend out time but they told me im gonna be charge for bumping if i don't returned the vehicle on tim which i think is ridiculous because I am not the one who had shortcomings on the transaction but I am the one who is suffering. Overall, my experience is beyond terrible!

Rating:

5.0

Sharleen at the Winnipeg customer service needs customer service training. She was rude and disrespectful. Please review the calls.

Rating:

5.0

Double check the equipment being rented has been checked back in to system to speed up check in.

Rating:

5.0

Clean trailer

Rating:

2.0

I reserved a 5x8 trailer but by the time of pickup I only got 4x8 trailer and I was still changed the same amount as the 5x8 trailer and didn’t get a refund.

Rating:

4.0

Corey’s customer service is caring and honest. The company’s trucks aren’t perfect, but the local People-first attitude comes shining through.

Rating:

3.0

Company name ‘Grocetera’ is not posted. Returns are presented to Western Union window within Tempo gas station store. Confusing. Service Rep started closed my contract on his phone, another persons contract was pulled in error. Reviewed, corrected immediately, very professional. System should have protected Rep from being able to make this human error? Truck steering is very poor, RR wheel shows signs of leak, reported on return.

Rating:

5.0

The passenger side the seatbelt was not working.

Rating:

5.0

The lady working that day gave some good advice about keeping the contract for tax return purposes, something I probably wouldn’t have thought of myself.

Rating:

5.0

Make sure the lights are working! One was burnt out and I repaired a broken wire to the triple light bar! Everything else was very good!