Customer Reviews for Hillcrest Service Station
(U-Haul Neighborhood Dealer)

274 reviews

600 N 25th St   Bethany, MO 64424
(From HWY 136/25 intersection go north to top of hill bldg on right, West of City Park)

(660) 425-3013

Office Hours

  • Mon-Sat: 7 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 425-3013

600 N 25th St
Bethany, MO 64424
(From HWY 136/25 intersection go north to top of hill bldg on right, West of City Park)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

jenny hammond 
Rating:
1.0

Customer did not leave a comment.

JOE EATON 
Rating:
4.0

Great to drop off truck near to moving location.

michael svec 
Rating:
5.0

Customer did not leave a comment.

kathy cartay 
Rating:
5.0

Customer did not leave a comment.

DAVID FRITZ 
Rating:
5.0

Customer did not leave a comment.

CHASE WIMER 
Rating:
5.0

She was very nice and helpful

terry smalec 
Rating:
3.0

Customer did not leave a comment.

Heather Willard 
Rating:
5.0

Customer did not leave a comment.

Marvin McKee 
Rating:
5.0

Great folks

darren dale 
Rating:
5.0

Customer did not leave a comment.

terry smalec 
Rating:
3.0

This uhaul dealer needs to clean up their building and the bathroom is an embarasment . I am a uhaul dealer and was ignored when i asked for extra miles or a better rate adealer like this gives uhaul a very bad name and image !

TOM BUSSE 
Rating:
5.0

Never any problem with dropping off , ever.

Richard Ross 
Rating:
4.0

Customer did not leave a comment.

Rocky McLain 
Rating:
5.0

Great people. Quick and easy drop-off

Richard Ross 
Rating:
3.0

Truck made a noise at pickup. Agent dismissed issue. Vehicle u- joint on drive train broke a mile after truck was loaded. Same Agent very helpful with towing and providing a second smaller truck. 2nd truck had an issue with ramp latching properly. Leon. 8164531045

leon sequeira 
Rating:
5.0

Customer did not leave a comment.

Christina Meek 
Rating:
3.0

Customer did not leave a comment.

angel Dietz 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

Noah Mays 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Service at Hillcrest is always excellent. I have never been disappointed.

larry knapp 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
4.0

Customer did not leave a comment.

Heather Gray 
Rating:
5.0

Always great service!

Kevin Wilson 
Rating:
5.0

Customer did not leave a comment.

Kirk Pugsley 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

PEGGY GLENN 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
4.0

Customer did not leave a comment.

Mark Young 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
3.0

Again the online part is does not function well.

Karol Iser 
Rating:
5.0

Very helpful _

Thomas Sawyer 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Everything was great when dealing with Donna in Bethany,it was the hateful girl that called me from Kansas that was rude and hateful.Over all it was a good first time experience and will use Donna and her crew again

DeLisa Alexander 
Rating:
5.0

Customer did not leave a comment.

mike STEWART 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS FAULKNER 
Rating:
5.0

Customer did not leave a comment.

Rocky McLain 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Steele 
Rating:
5.0

Everything was great. Thanks to them explaining the process and making sure that I had no questions. Great Job! Would definitely recommend this location to anyone.

tammy oniel 
Rating:
3.0

Customer did not leave a comment.

Crickett Helt 
Rating:
5.0

Customer did not leave a comment.

jeff gelner 
Rating:
1.0

Day 2 of trying to get confirmation on my return.. Nobody was at the drop off location, couldn’t get an answer on any of the numbers provided.. Call The store number again today and a very rude and irritable lady picked up the phone just to say, “he ain’t here, call back later.. And hung up before I could explain the situation.. I dropped off a trailer before and with 3 individuals working in the little garage, nobody assisted in dropping off the trailer, individual was rude then also, barking an order at me as to where he specifically wanted it parked…

David Coleman 
Rating:
5.0

Customer did not leave a comment.

John Mercer 
Rating:
5.0

I just had moved to the area, didn't really know where anything was. Called U-Haul and had them check it around for a location that would have a enclosed or even an open trailer that I could use for the day. Hillcrest was the only location that has one. Only one but they had one. Super nice people. Will definitely be using them again.

DEBBIE REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Richard Grimes 
Rating:
5.0

Customer did not leave a comment.

Jason Keough 
Rating:
5.0

Customer did not leave a comment.

Alan Bolin 
Rating:
5.0

Always helpful and kind.

donovan nelson 
Rating:
5.0

Customer did not leave a comment.

Sarah Canaday 
Rating:
3.0

Customer did not leave a comment.

tracy widner 
Rating:
5.0

Customer did not leave a comment.

lance uewing 
Rating:
4.0

Customer did not leave a comment.

Angela Jones 
Rating:
5.0

The reservation system you have is a mess. We were suppose to get a uhaul in Brookfield, Mo. they didn’t have one for us or dvd. A reservation for us. Bethany uhaul helped us out. When you have a reservation and confirmation number you think you are set to get a truck. Bethany 90 miles from where we were helped us out

Robert Kinder 
Rating:
4.0

Customer did not leave a comment.

Kim Deason 
Rating:
5.0

Our favorite Uhaul place to rent from.

Denise Fritzel 
Rating:
5.0

Customer did not leave a comment.

Barton Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

TAMMY BENNETT 
Rating:
5.0

The only possible thing I can think of is to have a key drop box to be able to drop the truck off after hours to settle at your earliest convenience to have available for another client. We were very pleased with the customer service, she was fast, friendly, professional, and she went above and beyond and phoned when a truck came in earlier than our reservation to see if that might be better for us than waiting.

Shelly Peery 
Rating:
5.0

I was running late arrived after they closed. There was a number on the door to the owners to call. I called her and she came right away to assist me with my rental. VERY friendly and professional even when computer gave her issues with my rental. HIGHLY recommend this U-Haul location. She went above and beyond what anyone else would do!!!!

Noah Mays 
Rating:
5.0

Customer did not leave a comment.

barb mueller 
Rating:
5.0

Customer did not leave a comment.

rod hardesty 
Rating:
4.0

Customer did not leave a comment.

matt null 
Rating:
5.0

Customer service is awesome

DIANA COX 
Rating:
3.0

The customer service was great. Maybe not a big flashy store but the lady was very nice and helpful. Thank you

James Olney 
Rating:
4.0

The lady that helped me was very helpful and friendly.

Danna McIntosh 
Rating:
5.0

Customer did not leave a comment.

KIRK JOHNSON 
Rating:
4.0

Customer did not leave a comment.

barb mueller 
Rating:
4.0

Nothing

DONALD PORTER 
Rating:
1.0

I wanted this car hauler Bc it had trailer brakes. Well after a drove for a bit there were no trailer brakes at all or even sometimes felt like they were locking up I checked the fluid level there was nothing in it filled it up worked for a bit then it was dry again. Brakes on my truck were smoking by the time I got home so there goes 400$ at least also right blinker did not work.

Cody Radler 
Rating:
4.0

Customer did not leave a comment.

Shawn McNabb 
Rating:
3.0

I was extremely disappointed in the whole experience. I ‘reserved’ a rental over a month in advance at a specific location only to find that I’d have to drive a 2 hour round trip to get a truck, then 2 hours again to go back for my personal vehicle. The initial reservation call didn’t warn me about the possibility of not getting a rental at the location I requested, nor did they explain to me that my ‘reservation’ wouldn’t be confirmed or locked in until 24-48 hours prior to my rental date. For someone who lives alone, this whole process was incredibly stressful and time consuming. Not at all impressed, and I’d absolutely recommend people shop around before agreeing to this asinine process. The actual service the location provided me was adequate and the staff person was pleasant and at least understood my frustration, but there was nothing they could have done to improve my overall experience.

Drake Summers 
Rating:
5.0

Staff was quick to assist and very friendly

James Schriever 
Rating:
5.0

Make the seats more comfortable as well as have more leg room. The Truck was a torture Instrument for me due to me not being able to move the seat further back!

Eric Wilson 
Rating:
2.0

Actually have the truck available at the requested location. Not have a customer drive 3.5 hours away to pick up their truck without any form of compensation.

Tyler Icke 
Rating:
5.0

There are not words to describe the excellant service I recieved at you Bethany Mo. Location. THEY AND YOUR PRODUCT WERE GREAT IN EVERY WAY.....Thank you

al truaux 
Rating:
5.0

Service was excellent and prompt

randy claycoumb 
Rating:
3.0

Customer did not leave a comment.

WADE WOOD 
Rating:
5.0

Customer did not leave a comment.

amy payne 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top