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Marshall W
Customer Reviews for High Desert Storage and RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged out the door an additional 40 for expenses that should not have occurred. The website crashed on the day of the move. We almost lost our reservation site to the miscommunication on your front. Even went we had to wait for the office to open, we had talked to the very nice manager and he had said due to new staff and the mismanagement of the website, app, and call center there will continue to be a bad experiences. I had to choice due to my finances I had to choose this service and the next time I have to move I will not do this again. I hope that this gets to someone reads this and chooses to do something about it. Chances are nothing will happen and it will continue.
Shawn LEverything went smoothly on are travels .
Kalaya SNo one was in the office. Had to stand in the freezing cold to call in for a lock box combo. Was not told that would be the case prior to pick up. Additionally, ordered and paid for a hand truck and it was not provided, had to go to harbor freight and purchase my own.
Nathan BOffice closed (on a Monday); had to use the drop box. Unable to evaluate office/facilities. The grounds looked ok at a casual glance.
Michael PMake sure the equipment purchased is actually supplied! Utility dolly was ordered but not supplied!!! Extremely inconvenient.
Karl KWebsite
Sheri RThis was our second experience renting a truck from Sadie. As usual, The truck was ready to go and performed well. Sadie provided input to the drop off location and had us on the road in short order. Thank You!!
Tony CAll good.
miguel pNone. Easy return with the app. Staff was helpful to confirm return and to print receipt because automated email was slow to arrive.
Trevor ENo changes
Michael JReserved uhaul for one way trip and was told that my reservation hadn’t been received. So I had to do an 8 hour round trip in one day just to drop the uhaul back off at the location where I picked up because that was the only option I was giving the day of my PLANNED move. Will not recommend to a friend.
Gunner KIt was all good!
TJ FSadie is awesome!
KRISTINA LStruggled getting the mobile app working on pick up and even more so upon return. It would not let us take a photo of the gas guage
Matthew RSadie was extremely helpful and great to work with! We appreciate her great customer service and have no recommendations for improvement.
Mark TWas not impressed with the Green River Wyoming place at all...I ended up dealing with the Rock Springs Wyoming office and it was hands down a great place... thank you
Rod WI had a good experience at this place I can't say what they need to improve their customer service at this time.
Guadalupe MNothing, it was a very nice experience over all, the U-Haul people were great and service we got was really good, thank you U-Haul in Rock Springs, Wyoming! Nancy Williams
Nancy WNone
Tami ACustomer Service was not readily available
Randy M5 of the tires were extremely low on air and 1 had a leaky valve stem that caused the tire to be flat by day 2. For what people are paying, vehicles should be serviced correctly and tires fully inflated so there are no delays.
Katie MNo improvement necessary. The person who helped me with pick-up and drop-off was very friendly, professional, and efficient. I can’t ask for more than that!
CHAUFFE AAll good thanks for your great service.
miguel pGirl was friendly except when she rolled her eyes at me because there was no way in h*'ll I could back up in that god awful parking maze and she has to carry the dolly instead. Except she had her boyfriend do it who apparently hangs out with her all day while she works.
LEXA RFriendly, speedy service.
STEPHEN MWe had to return the truck at 7:00 am before the location was open and it was very dark. There was no visible signage from the road, so finding the actual place we were meant to drop-off the truck, and even further the keys, was a little difficult.
Devin MHad to find somewhere to park the truck because there was no designated uhaul parking.
Alexandria TDid contactless and it was easy!
Misty WDid not help hook up trailer, chains were too long, did online check-in but still had to go inside and show driver license.
John EWas a little hard to find, (its office is behind some self type storage buildings) so the only thing I would improve would be, more or bigger signs on Elk st so people can find the office and where to turn off Elk
Kelly RNa
Nancy LYou have the right person at this location. easy to work with..
GENE HService was great! Employee was very kind. Will definitely use this service in the future.
amanda BA bit hard to find the place and then where the office was. It was way in the back and a little dicey. Rep was not particularly with it.
Robert OI appreciated the way they stayed in contact with me.
Charles MThe truck interior was not cleaned or wiped down. The windshield had not been cleaned of bugs in who knows how long.
Greg SWell planned out lot. Friendly and professional. Pleasure doin’n business with you.
Matt FI would not recommend uhaul in any way shape or form to anyone. I was double charged and I have called three times to have the hold that was placed on my card released. Still nothing has been done about this situation and the hold has been there since April 30,2020. It is now May 8,2020. I would just like to say at this point I feel as though uhaul themselves are thieves. That $45 could be going towards feeding my children. Will NOT be using them again. I would rather pay a complete stranger with a truck to help me move.
Ashley GGreat customer service
britt fVery friendly. Very helpfull. Can't appreciate them enough.
Ray ZExtremely extremely helpful I was in a massive bind and U-Haul came through for me thank you
Shannon SThe answering service people are not very friendly the people where we picked up the the trailer was wonderful
CHRIS MThe young man who assisted us with unloading was very helpful and professional but because of the experience we had with the young lady, we will not be recommending this location of services with U-Haul.
Kristy Mthe young lady that served us was extremely rude. On the second occasion of renting we had a truck scheduled for 10:30 and we were there at 10:40. No one was there and when we finally reached her by phone through the 800 number she said she was out to lunch. We explained that we had 4 people waiting to help with loading and she just repeated I am on a lunch break. She did not return until 12:00pm and was cold and rude.
Kristy MI had originally gone to a place in Green River Wyoming and no one was there to help. I had arrived to pick up my equipment but I was unable to. thankfully the people there in Rock Springs were able to help.
David HFire the kalen. He looked and acted like he was stoned and took forever to get the paperwork. And charged us a cleaning fee. When we were on our hands and knees sweeping it. He said there was dirt and weeds in it when all me moved was mattress to the dump.
Steven HSadie was very knowledgeable and friendly. Quick and easy process.
holly mEmployee not friendly at all.
Diana GRental contract entered into the system apparently didn't match the rental contract I had in hand. Return date was screwed up. Had to call support and talk to two people to straighten it out.
kemp BSadie is amazing best person to deal with!!
CHRISTOPHER Pinconveniently located, difficult to get into and out of; location not manned (no staff to process return)
Margeret M