Customer Reviews for Hi Lo Auto Sales
(U-Haul Neighborhood Dealer)

616 reviews

1206 Cypress St   West Monroe, LA 71291
(Next door to Family Dollar Store)

(318) 397-2747

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 397-2747

1206 Cypress St
West Monroe, LA 71291
(Next door to Family Dollar Store)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

penny summerville 
Rating:
5.0

Nothing everything was find

Mary Norman 
Rating:
1.0

Pet hair all over the entire front of the truck and I am allergic. Nice lady tried to clean it with cleaner but did not see her vacuum. Lots of hair still present. I was desperate and no other trucks available. Still suffering from allergy related symptoms over a week later.

Roshondra Traylor 
Rating:
5.0

Do the same thing

GLENN ALLEN 
Rating:
5.0

Excellent experience renting from Hi Lo auto sales!

Sam Marks 
Rating:
5.0

The man was super friendly . Everything was clean and taken care of quickly

Jami Gable 
Rating:
5.0

Very pleased with the service I received. Thank you.

lynn scallan 
Rating:
5.0

Very friendly

Paul Hartsfield 
Rating:
4.0

Check engine light was on..

Alice Worthy 
Rating:
5.0

Customer did not leave a comment.

Arleece Smith 
Rating:
5.0

Business was closed when we dropped off at 10PM , but it was well lit so no problem.

Patrick Riggin 
Rating:
5.0

Customer did not leave a comment.

Mikel Stinson 
Rating:
5.0

Keep up the awesome customer service!

Rachael Funderburg 
Rating:
5.0

Customer did not leave a comment.

Roy D Hughes 
Rating:
4.0

Customer did not leave a comment.

Ryan Newman 
Rating:
5.0

Everyone was friendly and very helpful

WILSON SUGGS 
Rating:
5.0

Customer did not leave a comment.

Ron Albritton 
Rating:
5.0

Customer did not leave a comment.

Gregory Shoulders 
Rating:
5.0

Customer did not leave a comment.

Kenny Hawsey 
Rating:
5.0

Customer did not leave a comment.

Quenton Redding 
Rating:
5.0

Customer did not leave a comment.

Peggy Gould 
Rating:
5.0

The entire staff at Hi Lo was so friendly and welcoming. Excellent customer service. My original reservation was at Executive Climate Control Mini Storage due customer didn’t return in time the ladies at Executive found me another U-haul and took me to pick it up. Both locations deserve 5 stars!!

Troyilus Davis 
Rating:
5.0

Janice Reagan was very nice and helpful. Should the need arise again, we will be certain to use them!

Carol Warren 
Rating:
4.0

My comments are about the app and phone customer service, not the location. I arrived at 7:30 for a pickup, proceeded to try to use the app, and was told it couldn't find my location. I clicked help, followed the steps, and it still wouldn't let me proceed. I select "chat," was told it would be about 5 minutes, and never got a response. After about 8 minutes of the never getting a response, I called the 800 number and was on hold for approximately 30 minutes between various people before finally getting to the right person. The right person finally was able to assist me in getting the app to work properly. They did not, however, ever acknowledge my frustration or offer an apology or any discount. A full hour after my pickup time, I finally was able to get the keys to my truck. The people at the location are very nice and helpful; so I will only ever consider using Uhaul again if pickup is during business hours.

Paul Ford 
Rating:
5.0

Customer did not leave a comment.

Gerald Ferrington 
Rating:
5.0

Outstanding Customer Service

Michael Anderson 
Rating:
4.0

Customer did not leave a comment.

Charlene Bosley 
Rating:
5.0

The overall system should be a lot faster when obtaining a U-Haul. It will be more efficient for the employees and the customers. There are some glitches when trying to confirm license plate numbers and signal lost when returning the truck.

Tamara Johnson 
Rating:
5.0

Very good service and friendly people

David Irwin 
Rating:
5.0

Customer did not leave a comment.

Edmond Smith 
Rating:
5.0

Customer did not leave a comment.

Victoria Hefner 
Rating:
5.0

This is the best UHaul location I have ever rented from, and I've rented from locations in probably 16-18 states. Unlike other locations, the lady and 2 gentlemen who run this location genuinely care about their customers. Instead of asking if you need help hooking-up, they will not allow a customer to hook-up their trailer. They do it for the customer. It is a real joy to do business with folks like these three. They represent UHaul VERY well!!!!

Scott Phillips 
Rating:
5.0

Great service

Leon Stichka 
Rating:
4.0

Customer did not leave a comment.

raymond gill 
Rating:
5.0

Customer did not leave a comment.

keith andrews 
Rating:
5.0

Customer did not leave a comment.

Richard Blackstock 
Rating:
2.0

The truck was raggedy and needed some maintenance.

Marlena Baker 
Rating:
5.0

Customer did not leave a comment.

Katherine Davis 
Rating:
5.0

Very friendly and helpful.

TREVOR DUPONT 
Rating:
5.0

Customer did not leave a comment.

Exie Hampton 
Rating:
5.0

Customer did not leave a comment.

Daryel Hendrix 
Rating:
5.0

Great customer service. This was my third time with this location and the experience was great each time. The staff is very cordial and willing to assist any way possible.

Larry Mitchell 
Rating:
3.0

Be on time. Truck wasn’t available at my designated reservation time.

Bart Babineaux 
Rating:
5.0

The best UHaul location in northeast Louisiana. The UHaul representatives are very knowledgeable, personable and professional. This is the only location I will rent from when I need UHaul equipment.

DONALD PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

KEVIN WASHAM 
Rating:
5.0

They are always efficient and friendly ! My favorite location !

Jennifer Zimmerman 
Rating:
5.0

Everyone here was very nice and helpful. However, after having the stolen in Albuquerque, I would suggest U-Haul provide information on how to to secure a trailer to the TV to prevent theft.

Jenny Hook 
Rating:
5.0

Customer did not leave a comment.

GERALD POULIN 
Rating:
5.0

Customer did not leave a comment.

Jamal Makhoul 
Rating:
5.0

Customer did not leave a comment.

Timpella Price 
Rating:
5.0

Customer did not leave a comment.

Karen Cauthen 
Rating:
4.0

Customer did not leave a comment.

Scott Dickson 
Rating:
5.0

Customer did not leave a comment.

BASIL NWUFOH 
Rating:
5.0

Customer did not leave a comment.

John Curtis Gwilliam 
Rating:
5.0

We had a great experience . The people at this location were extremely nice and friendly

Andrea Waite 
Rating:
5.0

Customer did not leave a comment.

Ferdess Smith 
Rating:
5.0

Ms Janet was very thorough and explained everything. Pleased with everything and will definitely return to Hi Lo again for our U haul needs.

Wanda Murphy 
Rating:
5.0

Customer did not leave a comment.

Willie Preston 
Rating:
5.0

The staff is friendly and efficient! Love working with them!

Rhonda Ojeda 
Rating:
4.0

Customer did not leave a comment.

James Wade 
Rating:
5.0

Everything was great! Customer service was superb!

Carica Foster 
Rating:
5.0

I have rented from this location several times and it is the only location in Ouachita Parish I will ever rent from. The personnel are very well trained, professional and courteous. Mrs. Regan was extremely helpful when I picked-up my rental trailer on Saturday.

Donald Phillips 
Rating:
5.0

Customer did not leave a comment.

Jazmyne Lewis 
Rating:
5.0

Janice provided excellent service and went above and beyond to ensure I had the equipment I had reserved. UHaul showed my equipment at another property and they did not have the truck for 2 days. Janice was very professional, kind and helpful. Because of her efforts, I was able to finally get my items relocated.

Peter Chasas 
Rating:
5.0

Customer did not leave a comment.

Kenisha Kelly 
Rating:
5.0

Very quick professional and helpful, unhooked trailer for me and very courteous and quick.

Julie Davenport 
Rating:
4.0

Make it easier for a customer to find the rental equipment faster and easier to pullout from the parking lot.

Breanna Sears 
Rating:
5.0

Customer did not leave a comment.

Jay Britt 
Rating:
5.0

Customer did not leave a comment.

Nhat Nguyen 
Rating:
5.0

I was disappointed to see that, even though I did not rent a dolly or blankets, they were still in the back of the U-Haul in the way. I was told if I moved them or use them I would be charged for them. I rented a 15 foot truck, so I knew I wouldn’t have much extra space and these items continuously got in the way of me packing and unpacking.

Alex Renaud 
Rating:
5.0

Polite, prompt, knowledgeable, will use again

Ryan Edison 
Rating:
5.0

No improvement needed! The gentlemen were very friendly and helpful. I’ll definitely go back to the location we went to for any other u haul rental :)

Nicholas Ford 
Rating:
5.0

The staff at HI Lo Auto Sales are amazing! I have used them for buying boxes and now for renting a uhaul trailer and they are always so helpful and friendly. I highly recommend this location for all your uhaul needs. Thanks for making my move from Louisiana to Missouri so seamless! You guys are the best!

Marian Moxley 
Rating:
5.0

Customer did not leave a comment.

Linda Juneau 
Rating:
3.0

Customer did not leave a comment.

WILLIE WEBB 
Rating:
5.0

Customer did not leave a comment.

Richard McGILL 
Rating:
5.0

Always try to use them Friendlier than most dealerships Always helpful Enjoy doing business with them

MARK THOMAS 
Rating:
5.0

True professional

Phillip Staten 
Rating:
5.0

Very professional experience. We were in and out. A++++

Jamie Beach 
Rating:
5.0

Customer did not leave a comment.

lynn markham 
Rating:
5.0

Customer did not leave a comment.

PATRICIA SMITH 
Rating:
5.0

Customer did not leave a comment.

Allen Verdick 
Rating:
5.0

Customer did not leave a comment.

John Stewart 
Rating:
5.0

This was the best U-haul service I have ever received. The U-haul service provider was exceptional and I wish every location was like this one. This is what I would improve for other locations.

Jamye Dean 
Rating:
5.0

The gentleman that I conducted my business with was very helpful and respectful to be an older gentleman. Can’t quite remember his name, but he’s very knowledgeable and takes his job serious. I would recommend that U-Haul place for anyone to conduct their business.

Nakia Butler 
Rating:
5.0

Customer did not leave a comment.

MARK THOMAS 
Rating:
5.0

They were very accommodating and easy to work with. My only complaint would be that the inside was very dusty. I wish the mats had been emptied or vacuumed. The truck was in very good shape and easy to handle.

Terra Taylor 
Rating:
5.0

Customer did not leave a comment.

Jimmy Barfield 
Rating:
5.0

Customer did not leave a comment.

John Burk 
Rating:
5.0

Customer did not leave a comment.

Treshaun Trench 
Rating:
5.0

Great customer service

RENSO HERNANDEZ 
Rating:
5.0

The ppl here were super friendly and courteous and helpful....they weren't rude or condescending like I've experienced bf...they explained my options thourouly and treated my friend and I w the utmost respect and kindness....I'd drive an hour out of the way just to rent from them again!

Lindsey Kennedy 
Rating:
5.0

Customer did not leave a comment.

DAN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Dewayne Cooper 
Rating:
5.0

Make sure the exterior is clean too. Otherwise, you were fantastic!!

Connie Albritton 
Rating:
5.0

Customer did not leave a comment.

GENE FARRIS 
Rating:
5.0

Customer did not leave a comment.

Jeff Lusky 
Rating:
5.0

Gene Hightower, your location manager, and I have something in common. Gene is named after Gene Autry and I am named after Roy Rogers…

Roy D Hughes 
Rating:
5.0

Customer did not leave a comment.

Terry Richard 
Rating:
5.0

Customer did not leave a comment.

MARQETTE DIGGS 
No reviews have been submitted for this location.

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