Customer Reviews for Helens Garage
(U-Haul Neighborhood Dealer)

365 reviews

277 N Main St   North Uxbridge, MA 01538

(774) 481-7407

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: 8 am–1:30 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(774) 481-7407

277 N Main St
North Uxbridge, MA 01538

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: 8 am–1:30 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Drummond 
Rating:
5.0

Nothing this is a great store great customer service everyone was great and speedy service

JOHN PAILLE 
Rating:
4.0

Customer did not leave a comment.

Brian Trudell 
Rating:
5.0

Customer did not leave a comment.

miqual diaz 
Rating:
5.0

Great people know what they are doing had a problem with the app and the guy helped me with no problems was so nice made it go so well

John Paille 
Rating:
5.0

Customer did not leave a comment.

Lucille Champagne 
Rating:
4.0

The truck we had should be retired. The ramp only extended 2 feet. The Drivers side door never fully closed. Felt like the shocks were gone every time we hit a smell bump.

Timothy Downs 
Rating:
4.0

There were issues with the mobile app, but the attendant at the location was quick to help.

Stephen Chase 
Rating:
5.0

This was a busy day with lots to move The uhaul vendor made the rental portion of the day very smooth. Friendly,and incident free Thank you.

William Brett 
Rating:
5.0

Excellent customer service and a fabulous new truck. Thanks!

Thomas Lempert 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Shaw 
Rating:
4.0

Customer did not leave a comment.

James Mulgrew 
Rating:
5.0

Nothing

Ann Joy 
Rating:
2.0

The gas in vehicle was below 3/4 of a tank when I picked it up. I drove less than 30 miles. I replaced 3.5 gallons upon return and the guage read 3/4 at drop off (More gas than was in it when I picked it up!!). Helens charged for another 3 gallons of gas at an huge markup. I also returned it early and they were closing closing 1.5 hours early (before actual closing time of 4pm) Had to drop key in drop box. I felt I was cheated and ripped off. So, I will NOT rent here again!! I highly recomend that you NEVER rent any vehicle that is not FULL tank in the future .

Scott Rosenhahn 
Rating:
5.0

Great service, very friendly, nice clean and safe truck. Thxn again. Mike s.

Michael Sarnblad. 
Rating:
5.0

Awesome people here :)

Luke Canniff 
Rating:
5.0

Customer did not leave a comment.

Inelle Polanco 
Rating:
5.0

Great service!

Richard Casey 
Rating:
5.0

Very friendly, great customer service

Brian Riley 
Rating:
3.0

Sara was just amazing yesterday morning. The on line key access was not working, and she helped with that. Then, the assigned truck was blocked in, so she helped with setting up a different truck that I could get to. All in the middle of hurricane force winds and torrential rain.

Matt Fitzgerald 
Rating:
5.0

Sarah was great!

Randall Joubert. 
Rating:
5.0

Customer did not leave a comment.

Thales Fonseca 
Rating:
5.0

The customer service person, was excellent. Very pleasant to work with. Thank you

Chris Martino 
Rating:
5.0

Customer did not leave a comment.

Jonathan Clarkin 
Rating:
5.0

Sara at our pick up location is wonderful and extremely knowledgeable about U-Haul products and services truly an asset to u-haul and its customers

Patricia Church 
Rating:
3.0

No direction as to where to put product. So we backed in an area near other ones. Went into garage and told guy it was dropped off and where and was just told ok no worries the guy will check it all in later on. Wasn’t surprised after the start of the rental that the ending would be just as non productive.

Jodi Holt 
Rating:
5.0

Staff at this location are awesome friendly people

JohnPaul Diaz. 
Rating:
5.0

Sara is so helpful

Kirols Andrawis 
Rating:
3.0

Original drop off location that I had scheduled was 194 church street in whitinsville ma. I got there to drop off my truck and got yelled at by the manager because he already had 3 trucks on the lot and that’s all he was supposed to have. I had to call a U-Haul customer service to get assigned to a new drop off location, and drive another 10 minutes to get there

Nathan Dagenais 
Rating:
5.0

Customer did not leave a comment.

Michael Valianti 
Rating:
5.0

Customer did not leave a comment.

George Fitzpatrick 
Rating:
5.0

I like the paperless procedure and the efficiency of now renting.

Donald Henderson 
Rating:
5.0

Sara was very helpful. I was in and out with trailer in 15 minutes.

MIchael O'Callaghan 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
4.0

Customer did not leave a comment.

Cheryl Pierce-Judkins 
Rating:
3.0

I was unable to use the app to get my keys and the reservation got mixed up so I was assigned to the wrong vehicle. It resulted in an hour delay. The people at Helen’s Garage were very helpful in correcting the situation.

Julia Watler 
Rating:
5.0

Customer did not leave a comment.

David Perdoni 
Rating:
5.0

Sarah was awesome!!! super helpful and nice !

Christina Pare 
Rating:
5.0

Great service. Easy rental process.

Dean Davis 
Rating:
5.0

Thank you!

Lauren Hawkins 
Rating:
5.0

Customer did not leave a comment.

Thomas Konieczny 
Rating:
5.0

The truck was available at the correct time and on location. The process was smooth and easy with everything on my phone. I was a bit upset that once the contract was closed, I can't look back at the starting mileage. no big problem though

Scott McGrath 
Rating:
3.0

The first truck we received was not road worthy. We had to get another truck.

Donna Wires 
Rating:
5.0

Great spot to rent from

Sean Nelson 
Rating:
5.0

Customer did not leave a comment.

Paul Krull 
Rating:
5.0

Customer did not leave a comment.

Paul Hufziger 
Rating:
5.0

She was amazing.

Bruce Dambra 
Rating:
5.0

Sarah rocks! Very friendly, knowledgable and helpful

John Salzberg 
Rating:
5.0

Somehow get better service so the app loads faster. Otherwise Sarah was very nice and the young guy pumping gas let me connect to the Wi-Fi which helped a lot. Great people, bad cell service

Alison LeBlanc 
Rating:
1.0

This pickup experience was very frustrating, to the point where I will no longer consider using U-Haul for my moving needs despite being a customer through family paying for a truck to help me move to my first apartment to purchasing my own rentals multiple times for other moves over the course of the last 7 or so years, with my most recent experience before this being using a U-Haul to move into a the home I now own. Thriught this ordeal, I had 3-4 bars of 5G service the entire time, but the U-Haul app on my Android phone kept timing out (I've attached an image of the error message that came up once despite the upload seeming to fail multiple times). It took me over an hour to get through the sign in process, standing in direct sunlight in 80+°F weather with a high UV index, and when I finally completed the registration, the key was not in the lock box and was being held by an employee of the garage behind the front desk. Fortunately your representatives on the phone were very helpful and stayed on the phone with me until I was handed the key. The employee of the garage claimed that he loaded the truck with the blankets and dolly himself and the U-Haul coordinator did not tell him he was supposed to put the key in the lockbox. It was very fortunate that the garage itself was open until 5pm and that I was able to get through the registration process by bypassing the faulty Android application and using the website on chrome (which did not ask for my location as usual, your representative had to walk me through the process of how to change location settings on the Chrome Android application) a half hour before they closed despite my pickup time being scheduled for 3pm. I was heavily delayed in my move and ended up needing to cancel other important plans due to these issues, on top of being burned by the sun and becoming dehydrated while I triying to go through the on-site registration process. The truck itself was disgusting and unsafe. There was animal hair in the cab (visible in an attached photo) and it smelled like urine. There were wood shavings and screws scattered throughout the back of the truck. The steering wheel was decayed to the point that my hands were covered in black rubber after driving. Cigarettes had been out out on the cupholder, leaving melted plastic and burn marks. There was a crack in the windshield with a chip the size of a dime missing. I did not dispute the condition of the truck due to the (literally) painful process of registering onsite (despite having already pre-registered with the same photos and information requested for the on-site registration) as I feared it would delay me further or even end up voiding the contract due to the poor condition of the truck, leaving me with no way to complete my move. I have attached photos of the actual condition of the truck when picking up, verifiable by time and location metadata in the photo files and the garage being in the background of a photo taken from the cab of the truck. I would recommend you sever your connection with Helens Garage in Uxbridge due to the unprofessional actions of the U-Haul coordinator at that site. I will be severing my relationship with U-Haul due to the issues described above. Sincerely, A former U-Haul customer. This is what I sent to Uhaul in an email with pictures attached. Such a terrible experience overall. Helens Garage may not be responsible for my issues with the app/website, but the truck was the most disgusting vehicle I've ever driven or even sat in. I don't have high expectations for U-Haul, but your "service" was totally unacceptable.

Thomas Gilbert 
Rating:
3.0

The vehicle was marginally clean. I was also required to go to another (further) location than originally reserved.

Frank Pino 
Rating:
5.0

Thank you Sarah

Anthony Reinhold 
Rating:
5.0

They were quick and very helpful with my drop off

Michael Deluca 
Rating:
5.0

Sara was amazing! She went out in the rain and measured the equipment opening for me to assure it would meet my needs. I was very impressed and look forward to doing business together soon

Scott White 
Rating:
1.0

Computer system was down and the business that rents the UHaul had no idea how to use the backup system. He was no help at all. Between phone calls and trying to access the website, it took over an hour to check in.

Matt Gregoire 
Rating:
5.0

Customer service was excellent, Sarah was outstanding... very pleasant, helpful and easy to work with

Susan Robsky 
Rating:
5.0

Customer did not leave a comment.

Michael OCallaghan 
Rating:
5.0

Sara has very good customer service, she’s awesome!!! Need more people like her at every u haul location.

Anthol Stewart 
Rating:
5.0

Customer did not leave a comment.

Jason Grenier 
Rating:
5.0

Sara was so very knowledgeable and helpful. It was a pleasure to meet and work with her!!!

John Shanahan 
Rating:
5.0

Customer did not leave a comment.

Heather Angelone 
Rating:
5.0

Customer did not leave a comment.

Daniel Omar 
Rating:
5.0

Customer did not leave a comment.

Thomas Hannon 
Rating:
4.0

This location is convenient because rental pickup and drop off is available 7 days. Many locations are not open on weekends.

Elizabeth Kelly 
Rating:
5.0

Customer did not leave a comment.

Jessica Douglas 
Rating:
4.0

Customer did not leave a comment.

WILLIAM AMBROSINO 
Rating:
5.0

Customer did not leave a comment.

Jeannette Logue 
Rating:
2.0

Customer did not leave a comment.

chris hyotte 
Rating:
4.0

Very helpful and friendly employee st checkin.

Paul Blackmer 
Rating:
5.0

Yes

Paul Blackmer 
Rating:
5.0

Customer did not leave a comment.

James Foran 
Rating:
5.0

Super easy drop off process and Sarah is incredible friendly and personable.

Luke LaBonte 
Rating:
5.0

Customer did not leave a comment.

Jared Yanis 
Rating:
5.0

Sarah was awesome!

ian fogg 
Rating:
5.0

Great 👍 Thanks 😊

John Falcone 
Rating:
5.0

Fantastic experience no problem at all smooth rental process and return definitely recommended

Bozena Szczepanek 
Rating:
5.0

Excellent and friendly service. Truck was newer and clean. Overall, a great rental experience.

Alan McKinley 
Rating:
5.0

Quick and smooth process with a friendly and helpful dude. Definitely my go-to place for rentals now. Thanks very much!

Rachael Lee 
Rating:
5.0

Customer did not leave a comment.

HECTOR BAEZ 
Rating:
3.0

I was a bit weirded out when they asked me to pull the truck out myself, as it was squeezed in between to other big trucks. And there was some trash in the side door of the truck, but I cleaned it out when I was done. Overall, I was happy that they had a truck available with 15 minutes notice. That did save the day.

Cherie Davis 
Rating:
4.0

Customer did not leave a comment.

Joseph Yellope 
Rating:
5.0

The lady in the office Sara was so energetic it made the whole process easy

Leon Holt 
Rating:
4.0

My experience at this location was very good. Unfortunately this is not the location of the rental I reserved. I reserved a rental cargo van for pickup on Monday Jan 2,2023 at Upton Getty, 115 Main St, Upton, Ma. I arrived for pickup, the van was there but I was told the person who handles rentals was not. I was redirected 12 miles away to another location and a more expensive truck rental. I was never contacted at any time with this situation. I am very upset, but happy and find this service unacceptable.

Robert Manning 
Rating:
5.0

Customer did not leave a comment.

DAVE AMORELLO 
Rating:
5.0

Rates were fair and Sarah was very friendly and helpful.

Andrew Frost 
Rating:
3.0

Customer did not leave a comment.

Erik Watling 
Rating:
4.0

Customer did not leave a comment.

Carol Sullivan-McDougle 
Rating:
5.0

Sarah is an excellent assistant!!!

Marina Baruch 
Rating:
4.0

Customer did not leave a comment.

David Folmsbee 
Rating:
5.0

Customer did not leave a comment.

Angel Rosado 
Rating:
5.0

Customer did not leave a comment.

Barbara Krimminger 
Rating:
5.0

The second time I rented one each time I’ve been there it’s been very professional very courteous and very nice

David Proulx 
Rating:
5.0

The staff was very helpful. They answered all my questions and did not rush me. The trailer was very clean. I will definitely use them in the future and recommend them to others

Peter Manning 
Rating:
5.0

Customer did not leave a comment.

NICK KRIGER 
Rating:
5.0

Customer did not leave a comment.

Bassam Ibrahim 
Rating:
5.0

Uhaul rental in Uxbridge, MA. Went above and beyond to make sure we were ok. Highly recommend.

Bob Haroutunian 
Rating:
5.0

Thank you for everything, good price, good attendance, gentle people!

Fernanda Santos 
Rating:
5.0

Customer did not leave a comment.

Julia Volcjak 
Rating:
2.0

Your cancelation period IS VERY unnecessarily short...Pain in the ass. Your APP stinks too, too many hoops, and NO thank you. Helen's is friendly, but after-hours pick up and return, using APP sticks.

Michael Martino 
Rating:
2.0

First of all this was not the original location. U Haul could not fix a flat tire on the original reservation days before I actually was scheduled to pick it up. Instead of transporting a trailer to the original location I had to drive further away to get this one. Trailer was full of debris which I had to remove before loading my motorcycle. Break light not working on driver side. I was told it was 50% working so it’s ok. Ramp is not long enough for motorcycles with low frames so it will BOTTOM out Which it did and broke my kickstand spring. Don’t rent it with cruisers or you will regret it. Customer service is terrible period at U Haul but the person at the rental location was pleasurable

Paul Andreozzi 
No reviews have been submitted for this location.

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